What users are saying about

ConnectWise Manage

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205 Ratings
9 Ratings
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Score 8.8 out of 101

ConnectWise Manage

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205 Ratings
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Score 8.1 out of 101

Add comparison

Likelihood to Recommend

Conga ActionGrid

Overall, I enjoy using Conga ActionGrid. It helps us store our large candidate pool, while continuously adding more candidates every day. With a quick search we are able to find these candidates and then match them to a job that they might be a good fit for. After we create a packet for them to present to hiring managers
No photo available

ConnectWise Manage

Wouldn't be good for small businesses and unless you are providing work that needs to be generated by a ticket, this wouldn't be for you. It's great for companies that need to log specific information for customers and record time entered by employees. It's good for project management, keeping track of financials and time
Alissa Levanway profile photo

Feature Rating Comparison

Project Management

Conga ActionGrid
7.8
ConnectWise Manage
Task Management
Conga ActionGrid
7.5
ConnectWise Manage
Resource Management
Conga ActionGrid
8.0
ConnectWise Manage
Gantt Charts
Conga ActionGrid
7.5
ConnectWise Manage
Scheduling
Conga ActionGrid
6.0
ConnectWise Manage
Workflow Automation
Conga ActionGrid
7.0
ConnectWise Manage
Team Collaboration
Conga ActionGrid
7.5
ConnectWise Manage
Support for Agile Methodology
Conga ActionGrid
8.0
ConnectWise Manage
Support for Waterfall Methodology
Conga ActionGrid
7.5
ConnectWise Manage
Document Management
Conga ActionGrid
9.5
ConnectWise Manage
Email integration
Conga ActionGrid
10.0
ConnectWise Manage
Mobile Access
Conga ActionGrid
9.5
ConnectWise Manage
Timesheet Tracking
Conga ActionGrid
7.5
ConnectWise Manage
Change request and Case Management
Conga ActionGrid
7.5
ConnectWise Manage
Budget and Expense Management
Conga ActionGrid
6.0
ConnectWise Manage

Professional Services Automation

Conga ActionGrid
4.9
ConnectWise Manage
Quotes/estimates
Conga ActionGrid
5.5
ConnectWise Manage
Invoicing
Conga ActionGrid
4.0
ConnectWise Manage
Project & financial reporting
Conga ActionGrid
5.0
ConnectWise Manage
Integration with accounting software
Conga ActionGrid
5.0
ConnectWise Manage

Incident and problem management

Conga ActionGrid
ConnectWise Manage
7.3
Organize and prioritize service tickets
Conga ActionGrid
ConnectWise Manage
8.1
Expert directory
Conga ActionGrid
ConnectWise Manage
6.6
Subscription-based notifications
Conga ActionGrid
ConnectWise Manage
6.1
ITSM collaboration and documentation
Conga ActionGrid
ConnectWise Manage
6.2
Ticket creation and submission
Conga ActionGrid
ConnectWise Manage
8.4
Ticket response
Conga ActionGrid
ConnectWise Manage
8.5

Self Help Community

Conga ActionGrid
ConnectWise Manage
6.8
External knowledge base
Conga ActionGrid
ConnectWise Manage
7.0
Internal knowledge base
Conga ActionGrid
ConnectWise Manage
6.6

Multi-Channel Help

Conga ActionGrid
ConnectWise Manage
7.1
Customer portal
Conga ActionGrid
ConnectWise Manage
7.4
IVR
Conga ActionGrid
ConnectWise Manage
6.1
Social integration
Conga ActionGrid
ConnectWise Manage
6.1
Email support
Conga ActionGrid
ConnectWise Manage
7.7
Help Desk CRM integration
Conga ActionGrid
ConnectWise Manage
8.2

Pros

  • Allows recruiters to service candidates within a radius of a desired city/location
  • Allows recruiters to see multiple fields/information on multiple candidates at once
  • Allows for easier ranking/sorting by salary, years of experience, etc
Peggy Tambouridis profile photo
  • Automation: With a little planning and elbow grease it's possible to automate much of the day-to-day business like routing service tickets, sending SLA reminders, using tracks and templates to standardize sales and project functions, and more.
  • Integration: Manage integrates with a large number of other products ranging from HR management to RMMs. ConnectWise also has its own suite of products to handle remote support, chat, RMM, quoting, and cloud services.
  • Project Management: The Project module plus templates and workflows make project management organized and automated.
Jennifer Henney profile photo

Cons

  • It could be more accurate
  • Better views would be nice. cleaner
  • Wish the refreshing was quicker
Natalie Fiore profile photo
  • Customer ticket portal is cumbersome and not easy to use.
  • Payments can not be taken by cash or credit card easily or without third party software.
  • A Point of Sale would be a great add on as selling something in store is hard in CW as you need to creat a quote then and invoice and payment can not be made on the ticket with credit card in person or by cash with a cash drawer.
William Stasak profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
ConnectWise Manage8.6
Based on 22 answers
ConnectWise has uniquely positioned themselves with the Modern Office Suite to have direct integration with a nearly full suite of tools for MSPs. Although each tool may not necessarily be the absolute best tool on the market, the efficiencies leveraged through direct integration make the entire suite an obvious choice for most companies.
Delano Collins profile photo

Usability

No score
No answers yet
No answers on this topic
ConnectWise Manage8.2
Based on 15 answers
I would say an 8 from the user's perspective, but less from the admin perspective. Once setup, the process would flow as directed, and users would either be limited by or freed by the automation as it relates to performing work. From the admin's perspective, getting that automation setup was very time consuming and redundant if you had to apply the same configurations to more than one board. I would frequently loose and afternoon to a configuration change when it required updating the subcategories of a number of boards I had created in the past. But, once past that configuration challenge, it would work very well
Kettric Midura profile photo

Reliability and Availability

No score
No answers yet
No answers on this topic
ConnectWise Manage9.1
Based on 3 answers
The CW PSA is extremely stable and has very little incident of needing reboots or the like.
David Pavuk profile photo

Performance

No score
No answers yet
No answers on this topic
ConnectWise Manage7.9
Based on 6 answers
Overall, I love CW Manage. I think it is a great platform, but nothing is learned from saying "You're great!" So I will share 2 issues where I think improvement can be made.1. There are times where service requests are closed inappropriately without explanation or warning which can be frustrating. I have learned that I must work extra hard to manage my open issues to ensure that they don't just disappear without resolution.2. I recently found that I had mistakenly been charged $50 a month for a year for services I did not have. When I brought this to CW's attention, I was quickly given a credit memo and an apology, which was nice, but it was still annoying
Wes Jensen profile photo

Support

No score
No answers yet
No answers on this topic
ConnectWise Manage6.1
Based on 10 answers
best support I've every experienced!
Ray Graham profile photo

Online Training

No score
No answers yet
No answers on this topic
ConnectWise Manage6.7
Based on 7 answers
We are a telecoms company. Whilst CW were very happy to sell us their product and tell us how good it is for telecoms. All the training material is geared towards IT MSP's. The on-line training material was virtually useless. We found the implementation a bit of a joke. They tried telling us 12 hours of implementation time would be sufficient to launch the product. We erred on the side of caution and paid for 24 hours. This was quickly eaten away and we were nowhere near ready to go-live. I find the on-line chat facility is of much more use for us.
Graham Green profile photo

Implementation

No score
No answers yet
No answers on this topic
ConnectWise Manage7.0
Based on 2 answers
Thoroughly review the training at ConnectWise University BEFORE starting. Ask questions to other partners - there is a huge community that is more than willing to help. Lastly, I recommend getting ConnectWise Consulting to help - it's a BIG product, and the money you spend on consulting will pay for itself by helping you and your team get off to a running start (in the right direction)
Delano Collins profile photo

Alternatives Considered

It's excellent. It really helps optimize a search.
Natalie Fiore profile photo
We only evaluated Kaseya and Tiger Paw. ConnectWise was easier to use and looked to be more robust. Integration with LabTech waan a easy fit as it is also a ConnectWise product.
William Stasak profile photo

Scalability

No score
No answers yet
No answers on this topic
ConnectWise Manage8.2
Based on 6 answers
ConnectWise seems to have a good understanding of the IT service industry. During the required onboarding training, they even preach configuring only features that you need right now, as you can always scale up later. The feature set for the most part takes into considerations all aspects of an IT business, whether small or enterprise, or growing from one to the next.
Nicolas Poague profile photo

Return on Investment

  • It has benefited us positively, as I stated earlier- it allows us to filter down results of 65,000+ candidates to a search of 1-100 candidates.
Kyle Rapaport profile photo
  • The integration of our phone system with ConnectWise Manage allows for more accurate billing and time management reporting on our support desk tickets.
Dean Lause profile photo

Screenshots

Conga ActionGrid

Pricing Details

Conga ActionGrid

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Conga ActionGrid More Information

ConnectWise Manage

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

ConnectWise Manage More Information