What users are saying about
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Top Rated
207 Ratings
9 Ratings
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Score 8.1 out of 101

ConnectWise Manage

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Top Rated
207 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.2 out of 101

Likelihood to Recommend

Conga ActionGrid

  • It is perfect for finding opportunities near a certain zip code.
  • Also great for finding candidates in the same regard.
Natalie Fiore profile photo

ConnectWise Manage

Wouldn't be good for small businesses and unless you are providing work that needs to be generated by a ticket, this wouldn't be for you. It's great for companies that need to log specific information for customers and record time entered by employees. It's good for project management, keeping track of financials and time
Alissa Levanway profile photo

Feature Rating Comparison

Project Management

Conga ActionGrid
7.8
ConnectWise Manage
Task Management
Conga ActionGrid
7.5
ConnectWise Manage
Resource Management
Conga ActionGrid
8.0
ConnectWise Manage
Gantt Charts
Conga ActionGrid
7.5
ConnectWise Manage
Scheduling
Conga ActionGrid
6.0
ConnectWise Manage
Workflow Automation
Conga ActionGrid
7.0
ConnectWise Manage
Team Collaboration
Conga ActionGrid
7.5
ConnectWise Manage
Support for Agile Methodology
Conga ActionGrid
8.0
ConnectWise Manage
Support for Waterfall Methodology
Conga ActionGrid
7.5
ConnectWise Manage
Document Management
Conga ActionGrid
9.5
ConnectWise Manage
Email integration
Conga ActionGrid
10.0
ConnectWise Manage
Mobile Access
Conga ActionGrid
9.5
ConnectWise Manage
Timesheet Tracking
Conga ActionGrid
7.5
ConnectWise Manage
Change request and Case Management
Conga ActionGrid
7.5
ConnectWise Manage
Budget and Expense Management
Conga ActionGrid
6.0
ConnectWise Manage

Professional Services Automation

Conga ActionGrid
4.9
ConnectWise Manage
Quotes/estimates
Conga ActionGrid
5.5
ConnectWise Manage
Invoicing
Conga ActionGrid
4.0
ConnectWise Manage
Project & financial reporting
Conga ActionGrid
5.0
ConnectWise Manage
Integration with accounting software
Conga ActionGrid
5.0
ConnectWise Manage

Incident and problem management

Conga ActionGrid
ConnectWise Manage
7.2
Organize and prioritize service tickets
Conga ActionGrid
ConnectWise Manage
8.1
Expert directory
Conga ActionGrid
ConnectWise Manage
6.5
Subscription-based notifications
Conga ActionGrid
ConnectWise Manage
5.9
ITSM collaboration and documentation
Conga ActionGrid
ConnectWise Manage
6.2
Ticket creation and submission
Conga ActionGrid
ConnectWise Manage
8.3
Ticket response
Conga ActionGrid
ConnectWise Manage
8.5

Self Help Community

Conga ActionGrid
ConnectWise Manage
6.8
External knowledge base
Conga ActionGrid
ConnectWise Manage
6.9
Internal knowledge base
Conga ActionGrid
ConnectWise Manage
6.6

Multi-Channel Help

Conga ActionGrid
ConnectWise Manage
7.0
Customer portal
Conga ActionGrid
ConnectWise Manage
7.2
IVR
Conga ActionGrid
ConnectWise Manage
5.7
Social integration
Conga ActionGrid
ConnectWise Manage
6.0
Email support
Conga ActionGrid
ConnectWise Manage
7.6
Help Desk CRM integration
Conga ActionGrid
ConnectWise Manage
8.3

Pros

Conga ActionGrid

  • Helps me find candidates within a certain radius
  • Keeps me organized with talent within my network
  • Gives optimum results for all tasks related to recruiting
Natalie Fiore profile photo

ConnectWise Manage

  • Tickets- Customers can email and a ticket is generated and falls under their profile for historical records. You can save documents and select if they are customer facing or only internal facing. The option as well to have communication in tickets whether its internal facing or customer facing is nice to have when you're trying to keep a record or important details for just internal means and the customer doesn't have to see all the jargon.
  • Procurement - It's great to have this integrate with Quosal Sell. Quotes being processed into opportunities and then into a sales order which connects to a ticket or project is pretty easy to use. It does have a learning curve but once you get the hang of it, it's straightforward. Everything is pretty connected, whether keeping track of products customers have purchased historically through us, to knowing what ticket is associated to an RMA.
Alissa Levanway profile photo

Cons

Conga ActionGrid

  • It could be more accurate
  • Better views would be nice. cleaner
  • Wish the refreshing was quicker
Natalie Fiore profile photo

ConnectWise Manage

  • The inventory and procurement module could use some work. It is often difficult to navigate through. A cycle count option would be a great addition as well.
  • More customization would be great especially in the PO emails.
  • The StreamLine IT function, while great, could use some improvement. It is difficult to setup and can at times interfere with other things that we do.
  • The invoices are perhaps the ugliest. A straight forward customizable invoice template, not a report that adds 20 steps to the process, would be a huge improvement.
Sebastian Abbinanti profile photo

Likelihood to Renew

Conga ActionGrid

No score
No answers yet
No answers on this topic

ConnectWise Manage

ConnectWise Manage 8.6
Based on 22 answers
I would recommend ConnectWise for the company that isn't as large or ridged in their support practices. ConnectWise is very good at what it does, but when it comes to truly customized process, it tends to cause problems. While ConnectWise is flexible, it is only flexible in the way their mind set and architecture function. If you are a large well developed company with set ways of doing things, ConnectWise is not likely to be a good fit. If you are a smaller, less developed company with the capacity to adapt to ConnectWise methodology, you can make some quick gains implementing their way of doing things. The SMB company I was working with on the product used the product exclusively and used it well. We used each product to its extent, and it really helped to speed up the development cycle accepting the intended use of each function. A much larger company I worked with had the exact opposite experience. Their standing procedures and methodologies were diametrically opposed to the use of ConnectWise and ultimately drove the company to abandon the project in favor of a home grown product
Kettric Midura profile photo

Usability

Conga ActionGrid

No score
No answers yet
No answers on this topic

ConnectWise Manage

ConnectWise Manage 8.1
Based on 15 answers
I have been using ConnectWise since 2004 and I am impressed with the progress they have made. However, there are still bugs that don't work quite like they should. If I were to run reports and get consistent answers along with a couple other annoyances, then I would score CW as a 10
Wes Jensen profile photo

Reliability and Availability

Conga ActionGrid

No score
No answers yet
No answers on this topic

ConnectWise Manage

ConnectWise Manage 9.1
Based on 3 answers
The CW PSA is extremely stable and has very little incident of needing reboots or the like.
David Pavuk profile photo

Performance

Conga ActionGrid

No score
No answers yet
No answers on this topic

ConnectWise Manage

ConnectWise Manage 8.0
Based on 6 answers
Overall, I love CW Manage. I think it is a great platform, but nothing is learned from saying "You're great!" So I will share 2 issues where I think improvement can be made.1. There are times where service requests are closed inappropriately without explanation or warning which can be frustrating. I have learned that I must work extra hard to manage my open issues to ensure that they don't just disappear without resolution.2. I recently found that I had mistakenly been charged $50 a month for a year for services I did not have. When I brought this to CW's attention, I was quickly given a credit memo and an apology, which was nice, but it was still annoying
Wes Jensen profile photo

Support

Conga ActionGrid

No score
No answers yet
No answers on this topic

ConnectWise Manage

ConnectWise Manage 5.7
Based on 10 answers
The front line support techs are wildly inconsistent when it comes to the level of support. Sometimes you get someone who just wants to throw links to University documentation at you, sometimes you get someone who truly tries to understand your issue and confers with peers and managers to find an answer, and sometimes you get someone who just wants to create a ticket and escalate immediately. If you ask three different techs the same question you will probably get three different answers, one of them being, "That's not possible."
Jennifer Henney profile photo

Online Training

Conga ActionGrid

No score
No answers yet
No answers on this topic

ConnectWise Manage

ConnectWise Manage 6.4
Based on 7 answers
They're online training courses, specifically the online videos, are very professionally done and are kept up to date.
Nicolas Poague profile photo

Implementation

Conga ActionGrid

No score
No answers yet
No answers on this topic

ConnectWise Manage

ConnectWise Manage 7.0
Based on 2 answers
Thoroughly review the training at ConnectWise University BEFORE starting. Ask questions to other partners - there is a huge community that is more than willing to help. Lastly, I recommend getting ConnectWise Consulting to help - it's a BIG product, and the money you spend on consulting will pay for itself by helping you and your team get off to a running start (in the right direction)
Delano Collins profile photo

Alternatives Considered

Conga ActionGrid

It's excellent. It really helps optimize a search.
Natalie Fiore profile photo

ConnectWise Manage

Our business was formed through the relationship between two separate business owners, one who utilized Labtech RMM products only and myself who had used the Solarwinds RMM product and eventually their Service Desk product. One look at Connectwise manage showed that it was a significantly more developed product at the time, something that would stack up well with the likes of AutoTask. It was an easy decision to transition to the Connectwise line of products and operate in a cohesive environment supported by a single vendor. As we move forward, we are excited to bring on other products that integrate into the Automate product, allowing us to offer additional services to our customers that can be managed and monitored in one location.
Daryn O'Shea profile photo

Scalability

Conga ActionGrid

No score
No answers yet
No answers on this topic

ConnectWise Manage

ConnectWise Manage 8.1
Based on 6 answers
ConnectWise seems to have a good understanding of the IT service industry. During the required onboarding training, they even preach configuring only features that you need right now, as you can always scale up later. The feature set for the most part takes into considerations all aspects of an IT business, whether small or enterprise, or growing from one to the next.
Nicolas Poague profile photo

Return on Investment

Conga ActionGrid

  • It has benefited us positively, as I stated earlier- it allows us to filter down results of 65,000+ candidates to a search of 1-100 candidates.
Kyle Rapaport profile photo

ConnectWise Manage

  • It is much easier to plan and track time on everything at a level where we can pull really meaningful reporting to see precisely how our employees' time is spent.
  • We've enjoyed greater operational efficiency all around since we're able to automate so many different aspects. Now we can manage our exceptions rather than having to sift through absolutely everything all the time.
Jennifer Henney profile photo

Screenshots

Conga ActionGrid

Pricing Details

Conga ActionGrid

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

ConnectWise Manage

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Add comparison