What users are saying about

Conga ActionGrid

9 Ratings
Score 8.8 out of 101

ConnectWise Manage

202 Ratings
Score 8.2 out of 101

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Likelihood to Recommend

Conga ActionGrid

Overall, I enjoy using Conga ActionGrid. It helps us store our large candidate pool, while continuously adding more candidates every day. With a quick search we are able to find these candidates and then match them to a job that they might be a good fit for. After we create a packet for them to present to hiring managers
No photo available

ConnectWise Manage

Every PSA, CRM, RMM, {fill in your own three-letter initialism}, is going to have something that you don't like. ConnectWise is no exception. However, having used some of the bigger names in out there, I find ConnectWise to be the most intuitive and easy to use. I feel the support is really what sets ConnectWise a part from the rest. ConnectWise just provides more to love.
Sebastian Abbinanti profile photo

Feature Rating Comparison

Project Management

Conga ActionGrid
7.8
ConnectWise Manage
Task Management
Conga ActionGrid
7.5
ConnectWise Manage
Resource Management
Conga ActionGrid
8.0
ConnectWise Manage
Gantt Charts
Conga ActionGrid
7.5
ConnectWise Manage
Scheduling
Conga ActionGrid
6.0
ConnectWise Manage
Workflow Automation
Conga ActionGrid
7.0
ConnectWise Manage
Team Collaboration
Conga ActionGrid
7.5
ConnectWise Manage
Support for Agile Methodology
Conga ActionGrid
8.0
ConnectWise Manage
Support for Waterfall Methodology
Conga ActionGrid
7.5
ConnectWise Manage
Document Management
Conga ActionGrid
9.5
ConnectWise Manage
Email integration
Conga ActionGrid
10.0
ConnectWise Manage
Mobile Access
Conga ActionGrid
9.5
ConnectWise Manage
Timesheet Tracking
Conga ActionGrid
7.5
ConnectWise Manage
Change request and Case Management
Conga ActionGrid
7.5
ConnectWise Manage
Budget and Expense Management
Conga ActionGrid
6.0
ConnectWise Manage

Professional Services Automation

Conga ActionGrid
4.9
ConnectWise Manage
Quotes/estimates
Conga ActionGrid
5.5
ConnectWise Manage
Invoicing
Conga ActionGrid
4.0
ConnectWise Manage
Project & financial reporting
Conga ActionGrid
5.0
ConnectWise Manage
Integration with accounting software
Conga ActionGrid
5.0
ConnectWise Manage

Incident and problem management

Conga ActionGrid
ConnectWise Manage
7.5
Organize and prioritize service tickets
Conga ActionGrid
ConnectWise Manage
8.1
Expert directory
Conga ActionGrid
ConnectWise Manage
7.1
Subscription-based notifications
Conga ActionGrid
ConnectWise Manage
6.6
ITSM collaboration and documentation
Conga ActionGrid
ConnectWise Manage
6.7
Ticket creation and submission
Conga ActionGrid
ConnectWise Manage
8.4
Ticket response
Conga ActionGrid
ConnectWise Manage
8.5

Self Help Community

Conga ActionGrid
ConnectWise Manage
7.0
External knowledge base
Conga ActionGrid
ConnectWise Manage
7.3
Internal knowledge base
Conga ActionGrid
ConnectWise Manage
6.7

Multi-Channel Help

Conga ActionGrid
ConnectWise Manage
7.7
Customer portal
Conga ActionGrid
ConnectWise Manage
7.9
IVR
Conga ActionGrid
ConnectWise Manage
7.2
Social integration
Conga ActionGrid
ConnectWise Manage
6.9
Email support
Conga ActionGrid
ConnectWise Manage
8.3
Help Desk CRM integration
Conga ActionGrid
ConnectWise Manage
8.1

Pros

  • Saving candidate information
  • Creating packet templates
  • Matching candidates to potential jobs
No photo available
  • We are also a VoIP service provider. Telecommunications comes with the joy of managing communication services taxes in addition to the sales taxes we are required to collect on our managed services. Connectwise gave us the ability to set these taxes up and transfer that information to QuickBooks Pro Desktop.
  • During the past year, the folks at Connectwise have really fleshed out the online version of the software, providing nearly the same functionality of the locally installed version. With the exception of our periodic need to import and export from QuickBooks, we are able to use the software from any location.
  • Having service tickets created automatically via the receipt of a customer email has been a big help. They are even able to reopen an existing ticket by simply replying to the email thread. This makes it easier for our techs to quickly see notes and history relating to the ticket and resolve it quickly.
Daryn O'Shea profile photo

Cons

  • The speed of ActionGrid can be very slow when reviewing a large pool of results
Peggy Tambouridis profile photo
  • Bulk editing Agreements would be very helpful to have. It can be meticulous and frustrating to have to go through 90+ agreements to edit one small piece of the agreement to match the others.
  • Syncing information from LabTech can be hit or miss sometimes. The issue with this is that when you speak with CW support about it, they refer you to LT Support, but when you speak to LT support, they refer back to CW support. Can be challenging at times when looking for a resolution.
  • Would love to see more ability to change the themes inside the application. In no way related to the overall functionality - would just like to see a different theme than blue/white.
Carson Hagan, ITILv3 profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
ConnectWise Manage8.6
Based on 22 answers
I would recommend ConnectWise for the company that isn't as large or ridged in their support practices. ConnectWise is very good at what it does, but when it comes to truly customized process, it tends to cause problems. While ConnectWise is flexible, it is only flexible in the way their mind set and architecture function. If you are a large well developed company with set ways of doing things, ConnectWise is not likely to be a good fit. If you are a smaller, less developed company with the capacity to adapt to ConnectWise methodology, you can make some quick gains implementing their way of doing things. The SMB company I was working with on the product used the product exclusively and used it well. We used each product to its extent, and it really helped to speed up the development cycle accepting the intended use of each function. A much larger company I worked with had the exact opposite experience. Their standing procedures and methodologies were diametrically opposed to the use of ConnectWise and ultimately drove the company to abandon the project in favor of a home grown product
Kettric Midura profile photo

Usability

No score
No answers yet
No answers on this topic
ConnectWise Manage8.2
Based on 15 answers
Connectwise might be somewhat complicated but the dev team is making constant improvements and it's getting better and better.
Brian Hopper profile photo

Reliability and Availability

No score
No answers yet
No answers on this topic
ConnectWise Manage9.1
Based on 3 answers
The CW PSA is extremely stable and has very little incident of needing reboots or the like.
David Pavuk profile photo

Performance

No score
No answers yet
No answers on this topic
ConnectWise Manage7.8
Based on 6 answers
Overall, I love CW Manage. I think it is a great platform, but nothing is learned from saying "You're great!" So I will share 2 issues where I think improvement can be made.1. There are times where service requests are closed inappropriately without explanation or warning which can be frustrating. I have learned that I must work extra hard to manage my open issues to ensure that they don't just disappear without resolution.2. I recently found that I had mistakenly been charged $50 a month for a year for services I did not have. When I brought this to CW's attention, I was quickly given a credit memo and an apology, which was nice, but it was still annoying
Wes Jensen profile photo

Support

No score
No answers yet
No answers on this topic
ConnectWise Manage6.4
Based on 10 answers
best support I've every experienced!
Ray Graham profile photo

Online Training

No score
No answers yet
No answers on this topic
ConnectWise Manage6.9
Based on 7 answers
We are a telecoms company. Whilst CW were very happy to sell us their product and tell us how good it is for telecoms. All the training material is geared towards IT MSP's. The on-line training material was virtually useless. We found the implementation a bit of a joke. They tried telling us 12 hours of implementation time would be sufficient to launch the product. We erred on the side of caution and paid for 24 hours. This was quickly eaten away and we were nowhere near ready to go-live. I find the on-line chat facility is of much more use for us.
Graham Green profile photo

Implementation

No score
No answers yet
No answers on this topic
ConnectWise Manage7.0
Based on 2 answers
Thoroughly review the training at ConnectWise University BEFORE starting. Ask questions to other partners - there is a huge community that is more than willing to help. Lastly, I recommend getting ConnectWise Consulting to help - it's a BIG product, and the money you spend on consulting will pay for itself by helping you and your team get off to a running start (in the right direction)
Delano Collins profile photo

Alternatives Considered

I've only used Salesforce before and am now using Conga ActionGrid. Although Salesforce is great, it is only used to log candidate information and then log actions that have been performed. With Conga ActionGrid, we are able to log more specific details about candidates, activities and follow up items. Conga ActionGrid provides more tools that would benefit many departments
No photo available
I have not personally used any other PSA's but have demoed and spoken with people that have used other products. ConnectWise made sense for us because of the integration into our RMM and Remote tools. They continue to build and grow the platform. As far as I'm concerned at this point, there is a reason they are in the #1 spot, and that's because of the robust and growing platform they continue to build.
Carson Hagan, ITILv3 profile photo

Scalability

No score
No answers yet
No answers on this topic
ConnectWise Manage8.3
Based on 6 answers
ConnectWise seems to have a good understanding of the IT service industry. During the required onboarding training, they even preach configuring only features that you need right now, as you can always scale up later. The feature set for the most part takes into considerations all aspects of an IT business, whether small or enterprise, or growing from one to the next.
Nicolas Poague profile photo

Return on Investment

  • It has benefited us positively, as I stated earlier- it allows us to filter down results of 65,000+ candidates to a search of 1-100 candidates.
Kyle Rapaport profile photo
  • The integration of our phone system with ConnectWise Manage allows for more accurate billing and time management reporting on our support desk tickets.
Dean Lause profile photo

Screenshots

Conga ActionGrid

Pricing Details

Conga ActionGrid

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Conga ActionGrid More Information

ConnectWise Manage

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

ConnectWise Manage More Information