Actionspace vs. ConnectWise PSA

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Actionspace
Score 5.0 out of 10
N/A
Actionspace is a project management solution built around features such as advanced corporate task management, collaboration, and integrations with Microsoft SharePoint and Office 365.N/A
ConnectWise PSA
Score 7.5 out of 10
Small Businesses (1-50 employees)
ConnectWise PSA (formerly Manage) is a business management platform for companies that sell, service, and support technology. The platform is cloud-based and integrates automation, help desk and customer service, sales, marketing, project management, and business analytics. It is the hub of the ConnectWise suite.
$35
Per Tech Per Month
Pricing
ActionspaceConnectWise PSA
Editions & Modules
No answers on this topic
Subscription
$35.00
Per Tech Per Month
Offerings
Pricing Offerings
ActionspaceConnectWise PSA
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
ActionspaceConnectWise PSA
Project Management
Comparison of Project Management features of Product A and Product B
Actionspace
6.9
1 Ratings
8% below category average
ConnectWise PSA
-
Ratings
Task Management8.01 Ratings00 Ratings
Resource Management4.01 Ratings00 Ratings
Gantt Charts7.01 Ratings00 Ratings
Scheduling5.01 Ratings00 Ratings
Workflow Automation6.01 Ratings00 Ratings
Team Collaboration6.01 Ratings00 Ratings
Support for Agile Methodology6.01 Ratings00 Ratings
Support for Waterfall Methodology7.01 Ratings00 Ratings
Document Management7.01 Ratings00 Ratings
Email integration7.01 Ratings00 Ratings
Mobile Access8.01 Ratings00 Ratings
Timesheet Tracking9.01 Ratings00 Ratings
Change request and Case Management8.01 Ratings00 Ratings
Budget and Expense Management8.01 Ratings00 Ratings
Professional Services Automation
Comparison of Professional Services Automation features of Product A and Product B
Actionspace
8.0
1 Ratings
8% above category average
ConnectWise PSA
-
Ratings
Quotes/estimates8.01 Ratings00 Ratings
Invoicing8.01 Ratings00 Ratings
Project & financial reporting8.01 Ratings00 Ratings
Integration with accounting software8.01 Ratings00 Ratings
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Actionspace
-
Ratings
ConnectWise PSA
4.4
82 Ratings
57% below category average
Organize and prioritize service tickets00 Ratings5.082 Ratings
Expert directory00 Ratings3.447 Ratings
Subscription-based notifications00 Ratings5.655 Ratings
ITSM collaboration and documentation00 Ratings3.862 Ratings
Ticket creation and submission00 Ratings3.882 Ratings
Ticket response00 Ratings4.881 Ratings
Self Help Community
Comparison of Self Help Community features of Product A and Product B
Actionspace
-
Ratings
ConnectWise PSA
4.0
76 Ratings
64% below category average
External knowledge base00 Ratings3.162 Ratings
Internal knowledge base00 Ratings4.972 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
Actionspace
-
Ratings
ConnectWise PSA
4.5
79 Ratings
52% below category average
Customer portal00 Ratings4.274 Ratings
IVR00 Ratings4.420 Ratings
Social integration00 Ratings4.327 Ratings
Email support00 Ratings4.874 Ratings
Help Desk CRM integration00 Ratings4.570 Ratings
Best Alternatives
ActionspaceConnectWise PSA
Small Businesses
FunctionFox
FunctionFox
Score 8.3 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Medium-sized Companies
SAP Ruum
SAP Ruum
Score 9.0 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Enterprises
Quickbase
Quickbase
Score 9.2 out of 10
Salesforce Service Cloud
Salesforce Service Cloud
Score 8.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ActionspaceConnectWise PSA
Likelihood to Recommend
10.0
(1 ratings)
2.5
(113 ratings)
Likelihood to Renew
-
(0 ratings)
7.6
(25 ratings)
Usability
-
(0 ratings)
7.4
(25 ratings)
Availability
-
(0 ratings)
8.0
(4 ratings)
Performance
-
(0 ratings)
1.0
(7 ratings)
Support Rating
-
(0 ratings)
4.5
(20 ratings)
Online Training
-
(0 ratings)
5.0
(8 ratings)
Implementation Rating
-
(0 ratings)
1.0
(5 ratings)
Configurability
-
(0 ratings)
1.0
(1 ratings)
Ease of integration
-
(0 ratings)
1.0
(2 ratings)
Product Scalability
-
(0 ratings)
1.0
(7 ratings)
Vendor post-sale
-
(0 ratings)
1.0
(1 ratings)
Vendor pre-sale
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
ActionspaceConnectWise PSA
Likelihood to Recommend
Actionspace
When you have many projects with different people on them Actionspace is well suited to handle that
Read full review
ConnectWise
You absolutely need a full time individual on this program to manage it properly. It is likely a powerful application. However, you have to know how all the disparate parts interact with the other content in the application. How they actually interface with your businesses operation applications (really check this one out as it only seems to play nice with Microsoft suites based on our experience.) and decide how much time and additional money you are willing to bury into this. Figure at least 2x over CW cost your initial period of out-of-pocket costs
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Pros
Actionspace
  • User customization for each individual and their responsibilities
  • Great support staff and update capabilities
  • You can see the early stages of the project and see it through in a clean and organized way
Read full review
ConnectWise
  • Tickets- Customers can email and a ticket is generated and falls under their profile for historical records. You can save documents and select if they are customer facing or only internal facing. The option as well to have communication in tickets whether its internal facing or customer facing is nice to have when you're trying to keep a record or important details for just internal means and the customer doesn't have to see all the jargon.
  • Procurement - It's great to have this integrate with Quosal Sell. Quotes being processed into opportunities and then into a sales order which connects to a ticket or project is pretty easy to use. It does have a learning curve but once you get the hang of it, it's straightforward. Everything is pretty connected, whether keeping track of products customers have purchased historically through us, to knowing what ticket is associated to an RMA.
Read full review
Cons
Actionspace
  • Sometimes anyone who has touched a project still receive notification even if they don't need it
  • Having to manually enter information from other areas
Read full review
ConnectWise
  • I will say the calendar option needs a little bit of work.
  • A calendar that looks more like lets say a Google Calendar would a nice feature.
  • Better Knowledge base section.
  • We attempted to get very good use out of the Knowledge however due to not really being able to organize it and it being very hard to navigate we had to go a different route for our documentation.
  • Possibly adding a cleaner user interface and adding more customization for the organization of companies would help.
  • A better layout for reporting would also be something good to have.
  • The layouts available are so difficult to put together to get what you want out of a report. Virtually makes it impossible to get what you want out of them.
Read full review
Likelihood to Renew
Actionspace
No answers on this topic
ConnectWise
ConnectWise has uniquely positioned themselves with the Modern Office Suite to have direct integration with a nearly full suite of tools for MSPs. Although each tool may not necessarily be the absolute best tool on the market, the efficiencies leveraged through direct integration make the entire suite an obvious choice for most companies.
Read full review
Usability
Actionspace
No answers on this topic
ConnectWise
I have been using ConnectWise since 2004 and I am impressed with the progress they have made. However, there are still bugs that don't work quite like they should. If I were to run reports and get consistent answers along with a couple other annoyances, then I would score CW as a 10
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Reliability and Availability
Actionspace
No answers on this topic
ConnectWise
We use the cloud version of ConnectWise and in the last 5 years it has never been down for us during business hours. I can only recall 1 time when it was not available during off hours when we wanted to use it.
Read full review
Performance
Actionspace
No answers on this topic
ConnectWise
Some tab for certain areas load speeds could be better. Dashboards can load slowly when they reference multiple reports. Some reports can load slowly based on the tables and views they are accessing. At times the SQL queries being performed in the background can actually timeout and a tab or screen will fail to load.
Read full review
Support Rating
Actionspace
No answers on this topic
ConnectWise
The front line support techs are wildly inconsistent when it comes to the level of support. Sometimes you get someone who just wants to throw links to University documentation at you, sometimes you get someone who truly tries to understand your issue and confers with peers and managers to find an answer, and sometimes you get someone who just wants to create a ticket and escalate immediately. If you ask three different techs the same question you will probably get three different answers, one of them being, "That's not possible."
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Online Training
Actionspace
No answers on this topic
ConnectWise
We are a telecoms company. Whilst CW were very happy to sell us their product and tell us how good it is for telecoms. All the training material is geared towards IT MSP's. The on-line training material was virtually useless. We found the implementation a bit of a joke. They tried telling us 12 hours of implementation time would be sufficient to launch the product. We erred on the side of caution and paid for 24 hours. This was quickly eaten away and we were nowhere near ready to go-live. I find the on-line chat facility is of much more use for us.
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Implementation Rating
Actionspace
No answers on this topic
ConnectWise
Rather than letting them sell you a block of time for implementation, create a list of things that must be completed do declare the implementation complete. The implementer will have the discretion on what they set up and in what order. They will be trying to end their services in as little time as possible and may not get things set up right. You are best advised to hire a third-party wizard that has done many of these setups. Record the audio and video of all of your implementation sessions.
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Alternatives Considered
Actionspace
No answers on this topic
ConnectWise
ConnectWise, does more than one function well for a CRM, it enables managed service providers to place all of their services into a single solution, that helps smooth the running of the business. Now we don't have to have 4+ different software packages to provide customer tickets, account information, sales pipeline, and HR.
Read full review
Scalability
Actionspace
No answers on this topic
ConnectWise
ConnectWise seems to have a good understanding of the IT service industry. During the required onboarding training, they even preach configuring only features that you need right now, as you can always scale up later. The feature set for the most part takes into considerations all aspects of an IT business, whether small or enterprise, or growing from one to the next.
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Return on Investment
Actionspace
No answers on this topic
ConnectWise
  • The positive impact is no one has to return to the office to look at notes - they can look up the support ticket on their laptop, tablet, or phone.
  • The positive impact on ROI is keeping all of your support tickets organized in one spot and multiple techs can update them.
  • The positive impact on ROI is that you have happier customers as you can update the support tickets no matter where you are at
Read full review
ScreenShots

ConnectWise PSA Screenshots

Screenshot of Service Ticket ExampleScreenshot of Ticket TemplateScreenshot of Work Plan TemplateScreenshot of Calendar TimeScreenshot of Meeting InvitesScreenshot of My Calendar