What users are saying about
3 Ratings
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Score 9.6 out of 100
3 Ratings
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Score 8 out of 100

Likelihood to Recommend

Actionspace

When you have many projects with different people on them Actionspace is well suited to handle that
Anonymous | TrustRadius Reviewer

Replicon Polaris PSA

It is perfect for inputing time sheets, time offs and expenses. It is hosted on the cloud, so accessible from anywhere, and even from mobile. It should nonetheless do just that, as it is not suited to track the work that you are doing or details about it. It is completely useless in that case.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Actionspace
6.9
Replicon Polaris PSA
Task Management
Actionspace
8.0
Replicon Polaris PSA
Resource Management
Actionspace
4.0
Replicon Polaris PSA
Gantt Charts
Actionspace
7.0
Replicon Polaris PSA
Scheduling
Actionspace
5.0
Replicon Polaris PSA
Workflow Automation
Actionspace
6.0
Replicon Polaris PSA
Team Collaboration
Actionspace
6.0
Replicon Polaris PSA
Support for Agile Methodology
Actionspace
6.0
Replicon Polaris PSA
Support for Waterfall Methodology
Actionspace
7.0
Replicon Polaris PSA
Document Management
Actionspace
7.0
Replicon Polaris PSA
Email integration
Actionspace
7.0
Replicon Polaris PSA
Mobile Access
Actionspace
8.0
Replicon Polaris PSA
Timesheet Tracking
Actionspace
9.0
Replicon Polaris PSA
Change request and Case Management
Actionspace
8.0
Replicon Polaris PSA
Budget and Expense Management
Actionspace
8.0
Replicon Polaris PSA

Professional Services Automation

Actionspace
8.0
Replicon Polaris PSA
Quotes/estimates
Actionspace
8.0
Replicon Polaris PSA
Invoicing
Actionspace
8.0
Replicon Polaris PSA
Project & financial reporting
Actionspace
8.0
Replicon Polaris PSA
Integration with accounting software
Actionspace
8.0
Replicon Polaris PSA

Pros

Actionspace

  • User customization for each individual and their responsibilities
  • Great support staff and update capabilities
  • You can see the early stages of the project and see it through in a clean and organized way
Anonymous | TrustRadius Reviewer

Replicon Polaris PSA

  • Many of our staff members work on multiple projects. Replicon PSM is ideal for managers to track all staff hours just by running a simple report.
  • It's so easy use & maintain.
  • Support team is really impressive, seem to know their product.
  • Reporting is a breeze.
Rose Hill | TrustRadius Reviewer

Cons

Actionspace

  • Sometimes anyone who has touched a project still receive notification even if they don't need it
  • Having to manually enter information from other areas
Anonymous | TrustRadius Reviewer

Replicon Polaris PSA

  • Though the technical support staff are always very nice, sometimes they don't seem to understand exactly what the issue is based on our explanation. There have been several times when I've ended up solving the issue on my own without their assistance, despite numerous emails and phone calls. Could be a language barrier issue, perhaps they could receive more training in how companies are actually using the software on a daily basis.
  • Employee time sheets have to be approved by project managers and supervisors prior to my final approval. However, when viewing the time sheets in list form, there is no way for me to tell whether a time sheet has been approved by everyone else. I have to manually open each one and hover over the approver link. It would be helpful if there was a column in the list showing which approvers still need to approve it.
  • There have been a few times when time sheets were accidentally deleted by approvers. In order to retrieve them, we've had to contact Replicon support and have a backup instance of the information created. It would be great if perhaps there was some sort of archive or recently deleted section that could be accessed right away without having to go through Replicon support, a folder or something that would hold on to recently deleted files for a few days or a week just in case they needed to be retrieved.
  • Some of our projects have more than one project manager. Replicon currently allows for co-managers to be assigned to a project, but this status does not seem to include that co-manager in the approval of time sheets and expenses. We have had to manually create an approval path to include that second manager. It would be nice if co-managers would automatically be included in those approval paths.
Meredith Buckley | TrustRadius Reviewer

Alternatives Considered

Actionspace

No answers on this topic

Replicon Polaris PSA

We used to track time on JIRA on the tickets. This was good enough for time tracking, but didn't integrate efficiently with accounting software, so accountants had to replicate manually the data from JIRA to their software in order to bill clients. Using Replicon made things much easier for them.
Anonymous | TrustRadius Reviewer

Return on Investment

Actionspace

No answers on this topic

Replicon Polaris PSA

  • Improvement in tracking employee hours & time off.
  • Improvement in assigning employee to projects.
  • Improvement for the account managers to track what is happening to their projects.
Rose Hill | TrustRadius Reviewer

Pricing Details

Actionspace

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Replicon Polaris PSA

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Actionspace
10.0
Replicon Polaris PSA
8.0

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