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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    ActiveCampaign

    Score8.6 out of 10
    N/AActiveCampaign is presented as an AI-first marketing platform for marketers, agencies, and entrepreneurs. It uses Active Intelligence for goal-aware automation and personalized experiences across email, SMS, and WhatsApp. ActiveCampaign integrates with 950+ apps and generates insights to optimize every workflow.

    $180

    per year (single user)

    Keap

    Score6.2 out of 10
    N/AKeap is a small business-focused, comprehensive sales and marketing platform which combines basic contact management, CRM, marketing automation, and e-commerce capabilities into a single, subscription-based SaaS product.

    $199

    per month

    Mediawide

    Score9 out of 10
    N/AMediawide offers you a SaaS marketing platform to help you ADAPT, LOCALIZE AND PERSONALIZE your global marketing campaigns effectively. The platform support all kinds of media requirements for video, digital personalization and print ads.N/A
    Pricing
    ActiveCampaignKeapMediawide
    Editions & Modules
    Starter
    $15
    per month (billed annually)
    Pro
    $49
    per month (billed annually)
    Plus
    $79
    per month (billed annually)
    Enterprise
    $149
    per month (billed annually)
    Pro
    $199.00
    per month
    Max
    $289.00
    per month
    Max Classic
    Contact Us
    per year
    No answers on this topic
    Offerings
    Pricing Offerings
    ActiveCampaignKeapMediawide
    Free Trial
    YesYesNo
    Free/Freemium Version
    NoNoNo
    Premium Consulting/Integration Services
    YesYesNo
    Entry-level Setup FeeOptionalOptionalNo setup fee
    Additional DetailsAll plans with 1 user and 500 contacts. The price is $30.00 for each additional user.
    More Pricing Information
    Community Pulse
    ActiveCampaignKeapMediawide
    Considered Multiple Products
    ActiveCampaign
    Chose ActiveCampaign
    Keap is more expensive. Used it for a bit and then went off it because of price. AWeber is great - for affiliate marketing and more, as is mailer lite. Good for beginners and simple needs when it comes to lower-ticket offers and just the need for an email marketing software. I …
    Incentivized
    Chose ActiveCampaign
    ActiveCampaign is SO much easier to use and much more user-friendly than Keap. It also has a much better price point.
    Incentivized
    Chose ActiveCampaign
    Infusionsoft always seemed to have issues, our automation never fired correctly and seemed to always be broken. We haven't had to deal with those issues with ActiveCampaign. Infusionsoft always seemed to have a more difficult system to find solutions for any issues while …
    Incentivized
    Chose ActiveCampaign
    ActiveCampaign has a huge advantage over the other platforms in that there is enough power under the hood to offer the same automation as the other platforms but without creating a headache in the process of organizing it all. Mailchimp at its heart is still a freemium tool …
    Incentivized
    Chose ActiveCampaign
    I had to hire an entire team to manage Keap as it was so complex and not user friendly and it was very expensive. Mailchimp was very easy to use, but had less features that I needed. ActiveCampaign is the better of the 3, but still a little expensive. However, the features make …
    Incentivized
    Chose ActiveCampaign
    We used to use Infusionsoft and had lots of trouble using it frequently. ActiveCampaign is not only easier for our internal team to use, but has more features that we utilize at a cheaper price point that allows us to be more effective. Making the switch was a great move for us …
    Incentivized
    Chose ActiveCampaign
    ActiveCampaign specializes in email and that's what they do best. I've tried "all in one" platforms like Keap and Ontraport, which couldn't keep up with the details of email. Other competitors like ConvertKit and Mailchimp just didn't have the firepower necessary to do all the …
    Incentivized
    Chose ActiveCampaign
    ActiveCampaign is the middle ground between the simpler platforms like Mailchimp and the significant complexity of platforms like Infusionsoft (now Keap). It provides custom fields, segmented automations and other options without the need to hire a consultant or company to …
    Incentivized
    Chose ActiveCampaign
    In comparison to all the other systems (except Keap), ActiveCampaign goes above and beyond for email marketing, marketing automation, and CRM functionality. It's the closest you can get to an all-in-one system.

    And while Infusionsoft is also robust, it's not very intuitive. …
    Incentivized
    Chose ActiveCampaign
    We are certainly not the first ones that started calling Infusionsoft... Confusionsoft! They had some great features but the learning curve was steep. ActiveCampaign has been a huge breath of fresh air. Easy to use, easy to understand, and their support has been really strong …
    Incentivized
    Chose ActiveCampaign
    ActiveCampaign came in at a great price for our starting business and had a lot of similar features to larger CRM's that provide marketing automation. The simplicity of the Marketing automation for the price was one of the key reasons we went with ActiveCampaign and it meets …
    Incentivized
    Chose ActiveCampaign
    I actually hated Keap and will never use them again. Sounds negative but not only did they corner me on a contract (they made everything sounds like flowers and sunshine during their very aggressive and supportive onboarding) but you 100% have to have a person who fully gets …
    Incentivized
    Chose ActiveCampaign
    Keap is my preferred platform. I've used Infusionsoft for over 15 years.
    It's #1 issue has been user interface. With the transition to Keap, that has been great.
    Incentivized
    Chose ActiveCampaign
    It's the easiest and most useful to use. The other products make it more complicated. ActiveCampaign also has a high deliverability rate compared to others, so it's one of the most important reasons why I love ActiveCampaign. I also love how easy it is to set up campaigns, edit …
    Incentivized
    Chose ActiveCampaign
    For the price, ActiveCampaign is streets ahead. I probably use about 60% of the platform's functionality with a further 20% that I could benefit from using and intend to explore in the next 12 months. This compares to only about 25% usage with some other platforms or having to …
    Incentivized
    Chose ActiveCampaign
    ActiveCampaign is the most intuitive out of all of the ones I've used. Their visual automation builder is great. I felt like every other option that I had previously played with just felt more confusing. I tested out many other tools while also using ActiveCampaign and I just …
    Incentivized
    Chose ActiveCampaign
    Being a small business, the automations combined with the ability to integrate into our API / website was the real gamechanger.
    Incentivized
    Chose ActiveCampaign
    I selected ActiveCampaign because of its features for mapping out sales funnels and keeping different lists of clients, newsletter subscribers, waitlists for new products, etc. Other software didn't have the features I was looking for, ActiveCampaign did. I like that Active …
    Incentivized
    Chose ActiveCampaign
    ActiveCampaign is a great option for the middle range company - it has TONS of functionality, akin to your Infusionsofts, but at a more affordable price range.
    I selected Active Campaign as I use Kajabi, Thrivecart, and EverWebinar, and AC integrates really nicely with all of …
    Incentivized
    Chose ActiveCampaign
    ActiveCampaign is easier to use, has a higher level of customer service, and enables us to be more creative with our emails/landing pages, etc. You can do more with integration to other sites that we use such as Shopify. We can see exactly what our customers are receiving, how …
    Incentivized
    Chose ActiveCampaign
    The key reasons I've chosen ActiveCampaign over others are:
    1. Combined CRM and email marketing in one place
    2. Contact tagging (some other email apps have this, some don't)
    Incentivized
    Chose ActiveCampaign
    The price is better because I didn't need all the features IS had. Simplicity of AC vs. IS. IS is a beast of a system. It takes a lot of time to get up and running. Campaign builder in IS was great but sometimes you couldn't find the emails to attach, they would either show an …
    Incentivized
    Chose ActiveCampaign
    ActiveCampaign is easier to use, customize, and set up specifically for your business than most other platforms.
    Incentivized
    Chose ActiveCampaign
    It is much better value for money than the competitors, has higher deliverability, better support and a more clear and concise user interface in my opinion. It is by far one of the most valuable software i use in a consistent basis, I really don’t see that changing anytime soon.
    Incentivized
    Thryv
    Chose Keap
    When choosing which CRM was right for our business, we looked at ActiveCampaign and Keap, as they are both greeat with automation campaigns. We decided that Keap was a better fit for our business, because Keap has a business phone line and native texting. Being able to accept …
    Incentivized
    Chose Keap
    Keap is definitely the strong leader in this space. As a Keap Certified Partner, our company has implemented Keap for over 500 customers. On occasion, customers come to use other tools such as Ontraport or ActiveCampaign. In all cases, they've been ecstatic with the benefits …
    Incentivized
    Chose Keap
    I have used HubSpot. HubSpot is great but is very marketing-focused. I found it hard to put the operational items into their system. It is great at marketing but needs work on the operations side. I've used ActiveCampaign but find it to be basic. You need an add-on for …
    Incentivized
    Chose Keap
    Keap and ActiveCampaign share a lot of similar functionality. However, ActiveCampaign still has an older database-looking interface, where Keap is a modern and easy-to-use layout. Their automation builder is powerful but a little more restricted than Keap. It is quite linear …
    Incentivized
    Chose Keap
    They had some features that were better, for example, ClickFunnels landing pages are much better, but they don’t come close to the automation power of Infusionsoft. ActiveCampaign is laid out a little better for new users, but overall, their automation is lacking. It can’t do …
    Incentivized
    Chose Keap
    We have found that ActiveCampaign has a much friendlier UI and workflow. The automations are easy to use and work well. Mautic is much more dynamic and enables you to add features you need and disable features you don't. Mautic is truly a Marketing Automation tool in ways that …
    Incentivized
    Chose Keap
    Infusionsoft is basically an old, cheap version of HubSpot. The products have high-level similarities but in execution aren't comparable. HubSpot isn't inexpensive, however.

    ActiveCampaign is much stronger across marketing automation and CRM. The downside is they don't offer …
    Incentivized
    Chose Keap
    Infusionsoft is much better than Ontraport, even though they play in the same space. The search and segmenting tools are far superior.

    For clients that don't need shopping cart functionality, I recommend Drip since it can do the same marketing automation as Infusionsoft, for …
    Incentivized
    Chose Keap
    We have used Pipedrive for our franchise sales side, but going forward we will be using ActiveCampaign for both our franchise sales and lead management for our owners. ActiveCampaign isn't as feature heavy as Infusionsoft, but it's a whole lot easier to use and setup. It allows …
    Incentivized
    Chose Keap
    Nimble has no automation. ActiveCampaign has no pipeline management. Marketo and HubSpot are good but too expensive.
    Incentivized
    Chose Keap
    First off the campaign builder has no equal, the price is competitive, and the Keap community is a phenomenal resource to learn new things.
    Incentivized
    Chose Keap
    Leadpages still has the best and easiest landing page integration. The landing page interface on Keap is clunky and outdated. Infusionsoft crushes against Active campaign and Mail chimp regarding campaign building, reporting, and emailing as well as making changes down the …
    Incentivized
    Chose Keap
    Easy to get started right away. Flexible campaign builder. Affordable. Built-in features without needing additional tools or plug-ins.
    Incentivized
    Chose Keap
    The simplicity that comes with Keap is unbeatable. The amount of times that a campaign has to be done in Keap specifically because of the features that are available - such as easy HTTP Posts, and Merge Fields options - is too many to count. The other platforms are great, but …
    Incentivized
    Chose Keap
    Most any sales and marketing automation platform you use will create a positive ROI for you IF you'll use it. So you have to look at the user experience, support, ecosystem, certified partner community, user community, development, third-party integrations, API, and licensing …
    Incentivized
    Chose Keap
    I actually prefer to use some of these other platforms over Keap/Infusionsoft, however for this particular client we had implemented Keap more than 5 years ago when it was the only platform available to choose from. The problem now is that there are over 200,000 people on the …
    Incentivized
    Chose Keap
    Out of everything listed, Keap (formerly Infusionsoft) would be my least preferred option. When we first decided to work with it, we were enthusiastic about its new look and features they added, but we ended up encountering many similar issues that we had with Infusionsoft. …
    Incentivized
    Chose Keap
    In the end, the difference between the software down to cost and versatility. Infusionsoft is priced closer to our budget with more options while some of these other ones is more expensive. We went with Infusionsoft just to get started and it was easier to learn how to use. As …
    Incentivized
    Chose Keap
    Infusionsoft is a blank canvas. It is not really tailored to any use case, which is great if that's what you're looking for. It does not do lifecycle automation out of the box, so it is not well suited for retail or e-commerce without a LOT of strategizing and engineering. This …
    Incentivized
    Chose Keap
    Infusionsoft provides more features than either of these other solutions. Because it provides it's own CRM and E-Commerce features, it is more comprehensive in what it provides. These other solutions are solid in different areas where they provide similar features. For example, …
    Incentivized
    Chose Keap
    To be honest, if we had the option we would work exclusively with HubSpot. However, HubSpot doesn't have the e-commerce feature. That alone outweighs the headaches from working with Infusionsoft. The drip campaign sequences are a great plus too though, and the tagging feature …
    Incentivized
    Mediawide
    No answer on this topic
    Key User Insights
    Would buy again
    98%
    Would buy again
    492 Answers
    87%
    Would buy again
    74 Answers
    No answers on this topic
    Delivers good value for the price
    98%
    Delivers good value for the price
    471 Answers
    92%
    Delivers good value for the price
    73 Answers
    No answers on this topic
    Happy with the feature set
    98%
    Happy with the feature set
    493 Answers
    87%
    Happy with the feature set
    74 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    97%
    Lived up to sales and marketing promises
    454 Answers
    90%
    Lived up to sales and marketing promises
    66 Answers
    No answers on this topic
    Implementation went as expected
    94%
    Implementation went as expected
    458 Answers
    95%
    Implementation went as expected
    69 Answers
    No answers on this topic
    Features
    ActiveCampaignKeapMediawide
    Email & Online Marketing
    Comparison of Email & Online Marketing features of ActiveCampaign and Keap and Mediawide
    Feature
    ActiveCampaign
    8.7
    690 Ratings
    12% above category average
    Keap
    5.9
    152 Ratings
    27% below category average
    Mediawide
    -
    Ratings
    WYSIWYG email editor8.4609 Ratings9.050 Ratings00 Ratings
    Dynamic content8.7541 Ratings8.947 Ratings00 Ratings
    Ability to test dynamic content8.4490 Ratings00 Ratings00 Ratings
    Landing pages7.6358 Ratings4.0136 Ratings00 Ratings
    A/B testing8.4400 Ratings6.410 Ratings00 Ratings
    Mobile optimization9.2549 Ratings4.5126 Ratings00 Ratings
    Email deliverability reporting8.6658 Ratings4.5151 Ratings00 Ratings
    List management8.8677 Ratings4.5149 Ratings00 Ratings
    Triggered drip sequences10.0596 Ratings9.049 Ratings00 Ratings
    Lead Management
    Comparison of Lead Management features of ActiveCampaign and Keap and Mediawide
    Feature
    ActiveCampaign
    8.3
    543 Ratings
    6% above category average
    Keap
    5.5
    153 Ratings
    29% below category average
    Mediawide
    -
    Ratings
    Lead nurturing automation8.6509 Ratings5.0148 Ratings00 Ratings
    Lead scoring and grading8.5371 Ratings4.0130 Ratings00 Ratings
    Data quality management8.6417 Ratings4.5131 Ratings00 Ratings
    Automated sales alerts and tasks8.8366 Ratings5.0140 Ratings00 Ratings
    Lead segmentation and distribution6.919 Ratings00 Ratings00 Ratings
    Automated follow-ups00 Ratings9.11 Ratings00 Ratings
    Campaign Management
    Comparison of Campaign Management features of ActiveCampaign and Keap and Mediawide
    Feature
    ActiveCampaign
    9.0
    390 Ratings
    20% above category average
    Keap
    8.0
    90 Ratings
    10% above category average
    Mediawide
    -
    Ratings
    Calendaring8.8311 Ratings9.089 Ratings00 Ratings
    Event/webinar marketing9.1293 Ratings00 Ratings00 Ratings
    Social Media Marketing
    Comparison of Social Media Marketing features of ActiveCampaign and Keap and Mediawide
    Feature
    ActiveCampaign
    6.8
    295 Ratings
    9% below category average
    Keap
    -
    Ratings
    Mediawide
    -
    Ratings
    Social sharing and campaigns7.2262 Ratings00 Ratings00 Ratings
    Social profile integration6.4257 Ratings00 Ratings00 Ratings
    Reporting & Analytics
    Comparison of Reporting & Analytics features of ActiveCampaign and Keap and Mediawide
    Feature
    ActiveCampaign
    8.2
    652 Ratings
    11% above category average
    Keap
    6.4
    150 Ratings
    6% below category average
    Mediawide
    -
    Ratings
    Dashboards8.0623 Ratings7.255 Ratings00 Ratings
    Standard reports8.4611 Ratings4.0146 Ratings00 Ratings
    Custom reports8.2397 Ratings8.0137 Ratings00 Ratings
    Platform & Infrastructure
    Comparison of Platform & Infrastructure features of ActiveCampaign and Keap and Mediawide
    Feature
    ActiveCampaign
    8.7
    511 Ratings
    14% above category average
    Keap
    5.7
    144 Ratings
    25% below category average
    Mediawide
    -
    Ratings
    API8.6409 Ratings8.0127 Ratings00 Ratings
    Role-based workflow & approvals8.6278 Ratings4.5110 Ratings00 Ratings
    Customizability7.6437 Ratings5.0140 Ratings00 Ratings
    Integration with Salesforce.com9.097 Ratings00 Ratings00 Ratings
    Integration with Microsoft Dynamics CRM9.964 Ratings00 Ratings00 Ratings
    Integration with SugarCRM9.459 Ratings00 Ratings00 Ratings
    Third-party software integrations7.740 Ratings7.31 Ratings00 Ratings
    Mobile app for sales & marketing automation00 Ratings5.51 Ratings00 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of ActiveCampaign and Keap and Mediawide
    Feature
    ActiveCampaign
    -
    Ratings
    Keap
    7.7
    29 Ratings
    7% below category average
    Mediawide
    -
    Ratings
    Task management00 Ratings8.820 Ratings00 Ratings
    Billing and invoicing management00 Ratings7.416 Ratings00 Ratings
    Reporting00 Ratings7.127 Ratings00 Ratings
    Automated CRM activity logging00 Ratings6.41 Ratings00 Ratings
    Sales pipeline management00 Ratings9.11 Ratings00 Ratings
    Best Alternatives
    ActiveCampaignKeapMediawide
    Small Businesses
    Vbout
    Score9.9 out of 10
    SharpSpring (discontinued)
    Score8 out of 10
    Adobe Bridge
    Score8.5 out of 10
    Medium-sized Companies
    Bloomreach
    Score9.2 out of 10
    No answers on this topic
    Cloudinary
    Score9.1 out of 10
    Enterprises
    Iterable
    Score8.2 out of 10
    No answers on this topic
    Acquia DAM (Widen)
    Score8 out of 10
    All AlternativesView all alternativesView all alternativesView all alternatives
    User Ratings
    ActiveCampaignKeapMediawide
    Likelihood to Recommend
    8.6
    (703 ratings)
    5.3
    (210 ratings)
    9.0
    (1 ratings)
    Likelihood to Renew
    10.0
    (27 ratings)
    9.0
    (40 ratings)
    -
    (0 ratings)
    Usability
    9.3
    (66 ratings)
    5.2
    (28 ratings)
    -
    (0 ratings)
    Availability
    9.1
    (5 ratings)
    9.1
    (6 ratings)
    -
    (0 ratings)
    Performance
    7.3
    (5 ratings)
    9.1
    (6 ratings)
    -
    (0 ratings)
    Support Rating
    1.3
    (42 ratings)
    9.0
    (26 ratings)
    -
    (0 ratings)
    In-Person Training
    9.1
    (2 ratings)
    9.1
    (6 ratings)
    -
    (0 ratings)
    Online Training
    7.3
    (1 ratings)
    8.6
    (7 ratings)
    -
    (0 ratings)
    Implementation Rating
    10.0
    (16 ratings)
    8.0
    (8 ratings)
    -
    (0 ratings)
    Configurability
    6.4
    (4 ratings)
    2.0
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    9.1
    (4 ratings)
    1.0
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    1.0
    (5 ratings)
    9.1
    (3 ratings)
    -
    (0 ratings)
    Vendor post-sale
    6.4
    (4 ratings)
    6.0
    (1 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    7.3
    (4 ratings)
    1.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    ActiveCampaignKeapMediawide
    Likelihood to Recommend
    ActiveCampaign
    I've been using ActiveCampaign since around 2018-2019 and I've always been satisfied with the software. It's simple to use, connects with the other tools I use and makes it easy for me to duplicate automations, email templates and workflows as I need to. On top of that, any time I've had an issue (which I think is around twice in the past 5/6 years), the customer service has always been super helpful and my issue has been resolved quickly.
    Incentivized
    Read full review
    Thryv
    Keap is very good at contact management and automation creation but weaker at email campaign creation. I was particularly interested in a function where when manually entering a new contact, you are then able to email that contact using a premade HTML template. It will currently not do this. There is a workaround, but it is unnecessarily ponderous.
    Incentivized
    Read full review
    Mediawide
    It is well suited for designing brand-compliant billboards, storefront signs, in-store signs, and wall signs to draw attention to your brand and drive foot traffic to your store As I already told you earlier, they can work on printing stationery and business cards.
    Incentivized
    Read full review
    Pros
    ActiveCampaign
    • Collects and filters emails from various lead magnets exceptionally well (especially if a user wants to re-sign up to the same lead magnet and go through it again, they can)
    • Super easy to use email creation that is aesthetically pleasing and user friendly
    • Easy email sequences and user classification from a large range of opt in trigger options
    Incentivized
    Read full review
    Thryv
    • Pricing: Keap Max Classic (formerly Infusionsoft) is affordable for nonprofits and small businesses and includes all the automation features we need!
    • Customer Support: Our onboarding and success coaches have been so helpful, taking into account some unique processes we have and finding solutions.
    • Updates: Keap is constantly providing more and better solutions!
    Incentivized
    Read full review
    Mediawide
    • It can merge data and videos to deliver an exceptionally engaging experience to the receiver.
    • It is also useful in addressing the customer by the first name at the outset, delivering a relevant message to him and if need be, engaging him with a unique story
    • There is a feature that conducts surveys, customer profiling or includes a call to action buttons in HTML5 videos to increase and optimize interaction with the consumer.
    Incentivized
    Read full review
    Cons
    ActiveCampaign
    • It took me a while to get to understand where to find things, and I used a free online course from a consultant who specialises in AC to help me get the foundations set up more easily. That said, there were lots of onboarding workshops, which were good. It just felt like it required a lot of different angles of learning to just get started.
    • The customer support took longer than other software to get back to me via email, though once I found the chat option for my most recent query, that was fast.
    • I've ended up switching to another programme where more software is more naturally integrated, and the AC equivalent is included in the price, along with many other types of software. However, design-wise, ActiveCampaign is much better.
    • I also had a problem with a form used on my WordPress website, which has a BuddyBoss platform - the colours on the form would be overridden by colour choices for the website, so they were hard to read (pink text on purple background instead of the gold text it was meant to be)
    • I couldn't always find the templates I was looking for or how to access them for automation-based emails. I think when I used it, there was a new type of template for newsletters that weren't available for automations, so I had to recreate it, which added time.
    Incentivized
    Read full review
    Thryv
    • More articles and videos on how to use the various functions of Keap
    • Having representatives designated to certain regions or companies for a point of contact when help is needed
    • More options when building the emails. While the click and drop options can be a plus, they can also be negative because you are limited to image and text sizing and positions
    Read full review
    Mediawide
    • I still feel that they can do more in the Business Card design part.
    • They can also put more work in printing stationary.
    • Everything else is good and I love the product.
    Incentivized
    Read full review
    Likelihood to Renew
    ActiveCampaign
    I am committed at the moment. Rebuilding the automations I have would be a huge time drain. Plus the cost of learning a new system and the risk to deliverability of porting a 6,000 person list to a new platform. Also, AC offers everything I need ast a reasonable (but a little high) price. So, why not a 10? Because, early 2023, AC dropped a massive 2x price hike on long-term customers. They knew few would shift, so this feels like a cynical cash grab and left a bad taste, If they do something like this again, this camel will have a broken back.
    Incentivized
    Read full review
    Thryv
    We have invested a lot into Infusionsoft and are using it to automate our processes and marketing. Changing CRMs would have a HUGE cost for us and based on our evaluations, the grass isn't greener elsewhere. Infusiosoft fits most of our needs and is slowly getting better each year. Their support is great and we will continue to use them until something much better comes around or our company outgrows a small business CRM.
    Read full review
    Mediawide
    No answers on this topic
    Usability
    ActiveCampaign
    ActiveCampaign has been the easiest marketing automation software we have ever used. They provide tips throughout the entire process of anything you are building. Their support team through LIVE CHAT has been extremely fast and helpful. The monthly meetings provided with the enablement team has helped us through several large and urgent needs.
    Read full review
    Thryv
    You do need to spend some time on-boarding and implementing the software in order to have full functionality. We were lucky - we had colleagues at the university with experience with Keap and then hired an intern familiar with the software to get us set up and ready to use it. We've had some functionality issues with it along the way and that has frustrated myself and the other uses in our department.
    Incentivized
    Read full review
    Mediawide
    No answers on this topic
    Reliability and Availability
    ActiveCampaign
    I haven't experienced application errors or unplanned outages at all. Active Campaign is ultra reliable and I would not be using them if that were the case. Also, the helpful emails they send are welcomed and informative, and present very practical tips and guidance for using the platform. They're always demonstrating new features and I'm thankful for that.
    Incentivized
    Read full review
    Thryv
    There have been few outages since we became a customer, and when they have technical issues they are typically resolved rapidly.
    Read full review
    Mediawide
    No answers on this topic
    Performance
    ActiveCampaign
    Oh my gosh, Active Campaign's performance gets an A+++ in my book. The pages load quickly and so do the reports. I haven't noticed any slowdowns when it's integrating with other programs and it performs excellently on all levels.
    Incentivized
    Read full review
    Thryv
    OMG, it's all in one and that compromises everything, fundamentally. If you want a race car, invest in a race car. If you want a dune buggy, get that. If you want a boat that floats, go for it.
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    Mediawide
    No answers on this topic
    Support Rating
    ActiveCampaign
    This might be the best part. The chat support lady offered to make a video to help me solve my problem. I worked in customer service for years and I've never done that, lol. So, if they're offering things like that, I can only imagine that they'd be able to handle most any issue you throw at them.
    Incentivized
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    Thryv
    Generally, very responsive support for even our more complicated issues. We do have some open issues that we need resolutions on and that I understand are complicated and will take longer to resolve but the open issues are significantly impacting to our business.
    Incentivized
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    Mediawide
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    In-Person Training
    ActiveCampaign
    No answers on this topic
    Thryv
    I have been to a number of in-person training sessions over the years with Keap and all of them have been FANTASTIC. They really put a lot of time and effort into these sessions. Staff and facilitators go out of their way to ensure that participants are getting what they need.
    Incentivized
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    Mediawide
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    Online Training
    ActiveCampaign
    No answers on this topic
    Thryv
    The results of training online are often based on how people learn. The training was great but with feature updates, you just have to get in there sometimes and do it! The training definitely lays a firm enough foundation for you to be successful even if its can't be updated with every feature update.
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    Implementation Rating
    ActiveCampaign
    Very satisfied with our implementation in our professional medical practice, allowing us to be on top of client service, and not miss out on crucial information and insights. Marketing is often neglected in professional practices and ActiveCampaign solved this problem with aplomb.
    Incentivized
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    Thryv
    Don't let the fear of implementing a new software solution keep you from unleashing the power of automation that Infusionsoft provides. With the right implementation partner, the process can not only be smooth and painless, it can actually help you get a better understanding for how your current communication process can be improved upon.
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    Alternatives Considered
    ActiveCampaign
    I moved to ActiveCampaign from Mailchimp. Admittedly, I was using the free version of Mailchimp, but I had numerous episodes of subscriber data NOT being added to Mailchimp, despite using API to integrate with my mailing list. Obviously, I couldn't pay for clicks and not capture subscriber data, so I had to find something else. ActiveCampaign has been 100% reliable in testing.
    Incentivized
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    Thryv
    Keap is fast. The learning curve is shorter and they have an academy for learning with videos quite extensive that explain a lot of different scenarios, specially when you need to customize scenarios of automations and segments. Is cheaper if you consider that this services CRM + Mailing don´t come often in one package and the realiability to send mails is quite good.
    Incentivized
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    Mediawide
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    Scalability
    ActiveCampaign
    My web designer told me about Active Campaign and although I don't recall which platform I had before, I LOVE Active Campaign and its user friendliness. The transition was seamless and I've never had a problem with functionality or server failure.
    Active Campaign provides so many features, and makes it easy for non-techies to maneuver around the site with ease. They capture information and put it in an easy-to-read format.
    At this point, I don't think I'd ever use any other platform!
    Incentivized
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    Thryv
    You get a lot of features included, but you don't need to use them all at once to start seeing an effect. When you are ready to use them, they are there. It also scales without costing too much money.
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    Mediawide
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    Return on Investment
    ActiveCampaign
    • I haven't monetized my list yet so no clear ROI but great from a list-building perspective
    • The software is not cheap so at times I feel like I may not be getting the most out of the product because I'm not using all of the features
    Incentivized
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    Thryv
    • Automation has allowed us to be more engaged and invested in our customers by reminding us about birthdays and other important events in their lives so that we can celebrate with them.
    • We lacked the manpower to sell and distribute orders online before setting up the payments and automation features. We now collect $5k+ a week in lost sales through online ordering.
    • List cleaning functionality and engagment settings have allowed us to run a 40-50% email open rate that allows us to create an engaged community around local events and opportunities as well as sales and special offerings.
    Incentivized
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    Mediawide
    • Very good ROI, I would say personally, as when I went to local vendors, they were charging a lot, and Mediawide is a cost-effective option.
    Incentivized
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    ScreenShots

    ActiveCampaign Screenshots

    Product screenshotProduct screenshotProduct screenshotProduct screenshotProduct screenshotProduct screenshot

    Keap Screenshots

    Screenshot of a Keap invoiceProduct screenshotScreenshot of the entire sales pipeline displayed in one view.