What users are saying about
14 Ratings
3 Ratings
14 Ratings
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Score 7.3 out of 100
3 Ratings
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Score 9.2 out of 100

Likelihood to Recommend

ADAPTcrm

It really works as an all-in-one solution for multiple business needs such as human resource management, sales exploration, and payroll operations. Ultimately, it works better for a larger organization and can be an overkill for smaller organizations or non-profits. In many ways, the numerous features and operations can help alleviate the need for acquiring multiple programs and the training involved.
Bruce Emmerling | TrustRadius Reviewer

HoneyBook

Because HoneyBook is so easy to use and set up, I would definitely recommend HoneyBook to a new small business owner who is looking to collect general client information and manage clients. I would not recommend HoneyBook to a larger company or really anyone that as a standard books more than 1 event on a day (the system sees that as a conflict and sends error messages). Anyone that wants to really make use of data should not use HoneyBook as that's not what this system is designed for.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

ADAPTcrm
7.2
HoneyBook
9.3
Customer data management / contact management
ADAPTcrm
7.0
HoneyBook
8.0
Workflow management
ADAPTcrm
6.0
HoneyBook
8.0
Territory management
ADAPTcrm
6.0
HoneyBook
Opportunity management
ADAPTcrm
7.0
HoneyBook
9.0
Integration with email client (e.g., Outlook or Gmail)
ADAPTcrm
8.0
HoneyBook
10.0
Contract management
ADAPTcrm
8.0
HoneyBook
10.0
Quote & order management
ADAPTcrm
7.0
HoneyBook
10.0
Interaction tracking
ADAPTcrm
8.0
HoneyBook
10.0
Channel / partner relationship management
ADAPTcrm
8.0
HoneyBook

Customer Service & Support

ADAPTcrm
7.3
HoneyBook
9.8
Case management
ADAPTcrm
8.0
HoneyBook
9.5
Call center management
ADAPTcrm
7.0
HoneyBook
Help desk management
ADAPTcrm
7.0
HoneyBook
10.0

Marketing Automation

ADAPTcrm
8.0
HoneyBook
10.0
Lead management
ADAPTcrm
8.0
HoneyBook
10.0
Email marketing
ADAPTcrm
8.0
HoneyBook

CRM Project Management

ADAPTcrm
8.0
HoneyBook
9.0
Task management
ADAPTcrm
9.0
HoneyBook
10.0
Billing and invoicing management
ADAPTcrm
8.0
HoneyBook
9.0
Reporting
ADAPTcrm
7.0
HoneyBook
8.0

CRM Reporting & Analytics

ADAPTcrm
7.3
HoneyBook
6.0
Forecasting
ADAPTcrm
7.0
HoneyBook
Pipeline visualization
ADAPTcrm
8.0
HoneyBook
Customizable reports
ADAPTcrm
7.0
HoneyBook
6.0

Customization

ADAPTcrm
6.3
HoneyBook
9.5
Custom fields
ADAPTcrm
6.0
HoneyBook
9.5
Custom objects
ADAPTcrm
6.0
HoneyBook
9.5
Scripting environment
ADAPTcrm
7.0
HoneyBook
API for custom integration
ADAPTcrm
6.0
HoneyBook

Security

ADAPTcrm
7.0
HoneyBook
9.5
Single sign-on capability
ADAPTcrm
7.0
HoneyBook
10.0
Role-based user permissions
ADAPTcrm
7.0
HoneyBook
9.0

Social CRM

ADAPTcrm
7.5
HoneyBook
Social data
ADAPTcrm
8.0
HoneyBook
Social engagement
ADAPTcrm
7.0
HoneyBook

Integrations with 3rd-party Software

ADAPTcrm
8.0
HoneyBook
Marketing automation
ADAPTcrm
8.0
HoneyBook

Platform

ADAPTcrm
HoneyBook
7.5
Mobile access
ADAPTcrm
HoneyBook
7.5

Pros

ADAPTcrm

  • It provides a nice, single package of multiple features as in all in one solution business program. It can be used to help run many operations in an organization.
  • ADAPTcrm provides a fairly robust interface that can be individually tailored to each user, making it a bit more personable.
  • The program can be linked into other systems like Outlook which can alleviate the need for manual entry of contacts.
Bruce Emmerling | TrustRadius Reviewer

HoneyBook

  • Task reminders for leads and clients.
  • Automated emails based on workflow assignments.
Kristin Cole | TrustRadius Reviewer

Cons

ADAPTcrm

  • The interface can be difficult to learn at first and a little overwhelming for new users.
  • The lack of customization of some features without additional support.
  • The software maker provides multiple forms of the application which can be confusing when making a purchasing decision.
Bruce Emmerling | TrustRadius Reviewer

HoneyBook

  • The inability to export client data is ultimately what led us to switch to another CRM. It was great to be able to see all client project information within the specific project, but we needed everything from contracts, to general client data to form submissions and questionnaires to ALL be exportable data and that was not an option. All information only lived in HoneyBook.
  • HoneyBook's forms were beautiful but I wish they would have been able to link to SurveyMonkey or Zapier to allow for more integrations. We might not have switched to another platform had that been the case.
Anonymous | TrustRadius Reviewer

Alternatives Considered

ADAPTcrm

ADAPTcrm is a bit different than other programs with similar feature sets. It offers a more well-rounded set of features that can be beneficial for an organization looking for an in all-in-one solution without much customization. On the other hand, if customization or changes are needed, the costs can be increased greatly with the need for developers or support from the company. Some CRM solutions may require a great deal of programming which ADAPTcrm does not necessarily need, potentially saving a great deal of time in implementation.
Bruce Emmerling | TrustRadius Reviewer

HoneyBook

We researched many other CRM programs before choosing HoneyBook (including Dubsado, DJ Event Planner, Zoho, Salesforce, and Intellivent). HoneyBook had the best offerings for the best price and has been a successful solution to our needs. The task management, pipeline, and task management for clients are unmatched and very easy to use. We were able to customize all of our emails, brochures, and contracts to match our brand and provide a streamlined experience for our clients. HoneyBook has also been excellent at continually improving the platform and having new releases on a consistent basis. Even if the software doesn't have all the things I need (we have worked through some kinks along the way due to our company size), they are constantly growing and improving. I have also received excellent customer service from everyone at HoneyBook even though I have been demanding at times. These are the reasons I have stayed with HoneyBook even though there are a couple of improvements to the system (related to team functionality and reporting) that we are waiting for. I would recommend this software to anyone in my industry!
Kristin Cole | TrustRadius Reviewer

Return on Investment

ADAPTcrm

  • ADAPTcrm helps to address a number of business needs. It can help save a great deal of money and time if implemented correctly.
  • Some users needed additional training which increased staffing costs.
  • The program helped simplify operations into an integrated software solution.
Bruce Emmerling | TrustRadius Reviewer

HoneyBook

  • HoneyBook was very cost effective which was great for ROI!
  • HoneyBook was easy to use which made for a quick employee on-boarding for new team members.
  • HoneyBook had some features that were not available on the platform that are considered standard for any other CRM such as data pull, platform integrations, and customization options.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

ADAPTcrm

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

ADAPTcrm Editions & Modules

Additional Pricing Details

HoneyBook

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

HoneyBook Editions & Modules

Edition
HoneyBook Yearly$4001
HoneyBook Monthly$402
  1. Year
  2. Month
Additional Pricing Details

Rating Summary

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