What users are saying about
21 Ratings
26 Ratings
21 Ratings
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Score 8.5 out of 100
26 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.8 out of 100

Feature Set Ratings

  • ADAPTcrm ranks higher in 8 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, CRM Project Management, CRM Reporting & Analytics, Customization, Security, Platform

Sales Force Automation

8.8

ADAPTcrm

88%
7.3

HoneyBook

73%
ADAPTcrm ranks higher in 9/9 features

Customer data management / contact management

8.5
85%
3 Ratings
6.9
69%
9 Ratings

Workflow management

9.5
95%
3 Ratings
6.7
67%
8 Ratings

Territory management

8.5
85%
3 Ratings
N/A
0 Ratings

Opportunity management

8.5
85%
3 Ratings
7.6
76%
8 Ratings

Integration with email client (e.g., Outlook or Gmail)

9.0
90%
3 Ratings
7.2
72%
8 Ratings

Contract management

9.0
90%
3 Ratings
8.6
86%
9 Ratings

Quote & order management

9.5
95%
3 Ratings
7.9
79%
7 Ratings

Interaction tracking

8.0
80%
3 Ratings
6.3
63%
7 Ratings

Channel / partner relationship management

9.0
90%
3 Ratings
N/A
0 Ratings

Customer Service & Support

9.2

ADAPTcrm

92%
6.6

HoneyBook

66%
ADAPTcrm ranks higher in 3/3 features

Case management

9.5
95%
3 Ratings
6.5
65%
5 Ratings

Call center management

9.0
90%
3 Ratings
N/A
0 Ratings

Help desk management

9.0
90%
3 Ratings
6.7
67%
6 Ratings

Marketing Automation

8.8

ADAPTcrm

88%
5.6

HoneyBook

56%
ADAPTcrm ranks higher in 2/2 features

Lead management

9.0
90%
3 Ratings
5.6
56%
7 Ratings

Email marketing

8.5
85%
3 Ratings
N/A
0 Ratings

CRM Project Management

9.0

ADAPTcrm

90%
6.6

HoneyBook

66%
ADAPTcrm ranks higher in 3/3 features

Task management

9.5
95%
3 Ratings
5.6
56%
9 Ratings

Billing and invoicing management

8.5
85%
3 Ratings
8.0
80%
8 Ratings

Reporting

9.0
90%
3 Ratings
6.3
63%
8 Ratings

CRM Reporting & Analytics

9.0

ADAPTcrm

90%
5.3

HoneyBook

53%
ADAPTcrm ranks higher in 3/3 features

Forecasting

9.0
90%
3 Ratings
N/A
0 Ratings

Pipeline visualization

8.5
85%
3 Ratings
N/A
0 Ratings

Customizable reports

9.5
95%
3 Ratings
5.3
53%
6 Ratings

Customization

8.5

ADAPTcrm

85%
6.8

HoneyBook

68%
ADAPTcrm ranks higher in 4/4 features

Custom fields

8.5
85%
3 Ratings
7.6
76%
8 Ratings

Custom objects

8.0
80%
3 Ratings
6.1
61%
8 Ratings

Scripting environment

8.5
85%
3 Ratings
N/A
0 Ratings

API for custom integration

9.0
90%
2 Ratings
N/A
0 Ratings

Security

8.8

ADAPTcrm

88%
5.9

HoneyBook

59%
ADAPTcrm ranks higher in 2/2 features

Single sign-on capability

9.0
90%
3 Ratings
6.4
64%
6 Ratings

Role-based user permissions

8.6
86%
3 Ratings
5.4
54%
7 Ratings

Social CRM

8.5

ADAPTcrm

85%

HoneyBook

Feature Set Not Supported
N/A
ADAPTcrm ranks higher in 2/2 features

Social data

9.0
90%
3 Ratings
N/A
0 Ratings

Social engagement

8.0
80%
3 Ratings
N/A
0 Ratings

Integrations with 3rd-party Software

8.8

ADAPTcrm

88%

HoneyBook

Feature Set Not Supported
N/A
ADAPTcrm ranks higher in 2/2 features

Marketing automation

9.0
90%
3 Ratings
N/A
0 Ratings

Compensation management

8.5
85%
2 Ratings
N/A
0 Ratings

Platform

8.5

ADAPTcrm

85%
7.2

HoneyBook

72%
ADAPTcrm ranks higher in 1/1 features

Mobile access

8.5
85%
2 Ratings
7.2
72%
8 Ratings

Attribute Ratings

  • ADAPTcrm is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

9.0

ADAPTcrm

90%
3 Ratings
8.2

HoneyBook

82%
9 Ratings

Likelihood to Renew

ADAPTcrm

N/A
0 Ratings
9.0

HoneyBook

90%
1 Rating

Usability

9.0

ADAPTcrm

90%
2 Ratings
7.6

HoneyBook

76%
7 Ratings

Support Rating

9.0

ADAPTcrm

90%
2 Ratings
7.8

HoneyBook

78%
7 Ratings

Likelihood to Recommend

ADAPTcrm

We have been using Adapt for almost a year or more and it is the best CRM solution and has helped us in saving our time and also in finding various contacts from our LinkedIn connections. It enabled us to grow our network by connecting us to the market for our products. when it comes to its price its subscription rate is quite high and it gets buggy sometimes.
Diana Richerdson | TrustRadius Reviewer

HoneyBook

I would recommend Honeybook to other coaches, consultants, and small business owners. It may not be appropriate for a large team's use, but works for the size of organization I currently own and manage. It also integrates with QuickBooks and makes financial data management fairly seamless.
Tiffany Waddell Tate | TrustRadius Reviewer

Pros

ADAPTcrm

  • It provides a nice, single package of multiple features as in all in one solution business program. It can be used to help run many operations in an organization.
  • ADAPTcrm provides a fairly robust interface that can be individually tailored to each user, making it a bit more personable.
  • The program can be linked into other systems like Outlook which can alleviate the need for manual entry of contacts.
Bruce Emmerling | TrustRadius Reviewer

HoneyBook

  • HoneyBook offers incredible resources to train users how to best use their system. It's informative and eye-opening to watch one of their training sessions.
  • I love how easy HoneyBook makes it to create highly professional materials that are beautiful. Its brochures and selling materials are stellar and I'm able to streamline the process without feeling like I actually have to sell my capabilities.
  • I'm thrilled with the billing system and how simple it is to automate. I love that I can see how my customers have engaged with the bills.
  • The app helps me feel connected to my leads and data while I'm away from my computer.
Melody Alexander | TrustRadius Reviewer

Cons

ADAPTcrm

  • Sometimes in the middle of work, it logs us out and it needs to be fixed as it is annoying.
Isabella Grace | TrustRadius Reviewer

HoneyBook

  • The online scheduling tool does not work with different time zones very well. It doesn't automatically adjust to my clients' timezones and it doesn't even have many international time zones as an option! I had 3 clients in a row schedule meetings at the wrong time when I first started using HoneyBook's scheduler. I had to switch to Calendly because HoneyBook's scheduling tool was causing me to lose business.
  • The transaction fees for instant deposits are expensive.
  • [I believe} many of the features on HoneyBook are half-baked. It's marketed as an all-in-one business management platform, but I'm still using Calendly, Google Drive, Typeform, Clockify, and ClickUp because HoneyBook's equivalent features aren't as sophisticated or as easy to use.
  • The notes section for client projects does not have much space or allow for any custom formatting such as hyperlinks, bold text, highlighted text, etc. Tools such as Teamwork, Pipedrive, Asana, and ClickUp do a much better job at displaying this type of information.
Alyssa Parr | TrustRadius Reviewer

Pricing Details

ADAPTcrm

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Starting Price

ADAPTcrm Editions & Modules

Additional Pricing Details

HoneyBook

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$390 Year

HoneyBook Editions & Modules

Edition
Unlimited Plan - Annual$3901
$1 Promo$1 Per Month2
Unlimited Plan - Monthly$393
  1. Year
  2. 6 Months Promo Code = ONLY1
  3. Month
Additional Pricing Details
For the first 6 months, get HoneyBook for $1 per month with code ONLY1!

Likelihood to Renew

ADAPTcrm

No score
No answers yet
No answers on this topic

HoneyBook

HoneyBook 9.0
Based on 1 answer
Since I do not use ALL the functionality in HoneyBook, I have wondered if the plan I am on is too much. That is why I rated a 9 rather than 10. I have definitely considered downgrading but not leaving HoneyBook.
Anonymous | TrustRadius Reviewer

Usability

ADAPTcrm

ADAPTcrm 9.0
Based on 2 answers
Adapt CRM is the perfect tool for everyone looking for the solution to manage customer relations. It has proved itself as a time saver and we can focus on other parts of our organization too without any compromise on our customer relations. It has many features for customization. Additionally, its customer service is so good and helpful and unlike other software of this kind, we have found it quite user-friendly.
Diana Richerdson | TrustRadius Reviewer

HoneyBook

HoneyBook 7.6
Based on 7 answers
This is now a copy-paste response since this platform is asking me to answer every single question. It is such a negative experience with Honeybook that they even upset me while I'm trying to warn others of all the horrible pitfalls in working with the platform.
Anonymous | TrustRadius Reviewer

Support Rating

ADAPTcrm

ADAPTcrm 9.0
Based on 2 answers
CRM solutions are always meant to strengthen client relationships and ADAPTcrm has helped us in achieving one of our business objectives of strengthening our bond with our clients.
Isabella Grace | TrustRadius Reviewer

HoneyBook

HoneyBook 7.8
Based on 7 answers
They have ALWAYS been amazing when I needed any type of service or help. Their concierge service is also amazing vs other services I have used in the past. I have confidence when I ask for help - both through Chat or even on their Facebook group that I will get an answer quickly.
Dana Sacco | TrustRadius Reviewer

Alternatives Considered

ADAPTcrm

ADAPTcrm is a bit different than other programs with similar feature sets. It offers a more well-rounded set of features that can be beneficial for an organization looking for an in all-in-one solution without much customization. On the other hand, if customization or changes are needed, the costs can be increased greatly with the need for developers or support from the company. Some CRM solutions may require a great deal of programming which ADAPTcrm does not necessarily need, potentially saving a great deal of time in implementation.
Bruce Emmerling | TrustRadius Reviewer

HoneyBook

We switched to HubSpot after a few years of the company using HoneyBook. We switched to HubSpot because we needed more features that would allow us to automate our processes and pull better data on our clients, their vendors, and our overall client process. I appreciated that HoneyBook was its own booking/payment system, that it was easy to use and set up, but ultimately that was not enough to keep us in the platform.
Anonymous | TrustRadius Reviewer

Return on Investment

ADAPTcrm

  • It has resulted in growth of our company.
  • It has enabled to make more connections in market.
  • It has proved as a time saver for us.
  • Its cost has a major negative impact on us.
Diana Richerdson | TrustRadius Reviewer

HoneyBook

  • Workflow/task management has increased our bookings and saved lost opportunities by 25%.
  • Customization of brochures and contracts allows us to fully represent our brand through the sales process.
Kristin Cole | TrustRadius Reviewer

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