What users are saying about
14 Ratings
2 Ratings
14 Ratings
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Score 7.3 out of 100
2 Ratings
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Score 9 out of 100

Likelihood to Recommend

ADAPTcrm

It really works as an all-in-one solution for multiple business needs such as human resource management, sales exploration, and payroll operations. Ultimately, it works better for a larger organization and can be an overkill for smaller organizations or non-profits. In many ways, the numerous features and operations can help alleviate the need for acquiring multiple programs and the training involved.
Bruce Emmerling | TrustRadius Reviewer

Thryv

Any social media marketing job, website development, email campaigns, or training schedule. It is less appropriate to be used for the day of use.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

ADAPTcrm
7.2
Thryv
Customer data management / contact management
ADAPTcrm
7.0
Thryv
Workflow management
ADAPTcrm
6.0
Thryv
Territory management
ADAPTcrm
6.0
Thryv
Opportunity management
ADAPTcrm
7.0
Thryv
Integration with email client (e.g., Outlook or Gmail)
ADAPTcrm
8.0
Thryv
Contract management
ADAPTcrm
8.0
Thryv
Quote & order management
ADAPTcrm
7.0
Thryv
Interaction tracking
ADAPTcrm
8.0
Thryv
Channel / partner relationship management
ADAPTcrm
8.0
Thryv

Customer Service & Support

ADAPTcrm
7.3
Thryv
Case management
ADAPTcrm
8.0
Thryv
Call center management
ADAPTcrm
7.0
Thryv
Help desk management
ADAPTcrm
7.0
Thryv

Marketing Automation

ADAPTcrm
8.0
Thryv
Lead management
ADAPTcrm
8.0
Thryv
Email marketing
ADAPTcrm
8.0
Thryv

CRM Project Management

ADAPTcrm
8.0
Thryv
Task management
ADAPTcrm
9.0
Thryv
Billing and invoicing management
ADAPTcrm
8.0
Thryv
Reporting
ADAPTcrm
7.0
Thryv

CRM Reporting & Analytics

ADAPTcrm
7.3
Thryv
Forecasting
ADAPTcrm
7.0
Thryv
Pipeline visualization
ADAPTcrm
8.0
Thryv
Customizable reports
ADAPTcrm
7.0
Thryv

Customization

ADAPTcrm
6.3
Thryv
Custom fields
ADAPTcrm
6.0
Thryv
Custom objects
ADAPTcrm
6.0
Thryv
Scripting environment
ADAPTcrm
7.0
Thryv
API for custom integration
ADAPTcrm
6.0
Thryv

Security

ADAPTcrm
7.0
Thryv
Single sign-on capability
ADAPTcrm
7.0
Thryv
Role-based user permissions
ADAPTcrm
7.0
Thryv

Social CRM

ADAPTcrm
7.5
Thryv
Social data
ADAPTcrm
8.0
Thryv
Social engagement
ADAPTcrm
7.0
Thryv

Integrations with 3rd-party Software

ADAPTcrm
8.0
Thryv
Marketing automation
ADAPTcrm
8.0
Thryv

Email & Online Marketing

ADAPTcrm
Thryv
5.7
Landing pages
ADAPTcrm
Thryv
10.0
Mobile optimization
ADAPTcrm
Thryv
1.0
Email deliverability reporting
ADAPTcrm
Thryv
6.0

Lead Management

ADAPTcrm
Thryv
5.5
Data quality management
ADAPTcrm
Thryv
4.0
Automated sales alerts and tasks
ADAPTcrm
Thryv
7.0

Campaign Management

ADAPTcrm
Thryv
9.0
Calendaring
ADAPTcrm
Thryv
8.0
Event/webinar marketing
ADAPTcrm
Thryv
10.0

Social Media Marketing

ADAPTcrm
Thryv
7.0
Social sharing and campaigns
ADAPTcrm
Thryv
10.0
Social profile integration
ADAPTcrm
Thryv
4.0

Reporting & Analytics

ADAPTcrm
Thryv
5.0
Dashboards
ADAPTcrm
Thryv
9.0
Standard reports
ADAPTcrm
Thryv
4.0
Custom reports
ADAPTcrm
Thryv
2.0

Platform & Infrastructure

ADAPTcrm
Thryv
5.5
Role-based workflow & approvals
ADAPTcrm
Thryv
6.0
Customizability
ADAPTcrm
Thryv
5.0

Pros

ADAPTcrm

  • It provides a nice, single package of multiple features as in all in one solution business program. It can be used to help run many operations in an organization.
  • ADAPTcrm provides a fairly robust interface that can be individually tailored to each user, making it a bit more personable.
  • The program can be linked into other systems like Outlook which can alleviate the need for manual entry of contacts.
Bruce Emmerling | TrustRadius Reviewer

Thryv

  • Website design
  • Mailing list subscribers
Anonymous | TrustRadius Reviewer

Cons

ADAPTcrm

  • The interface can be difficult to learn at first and a little overwhelming for new users.
  • The lack of customization of some features without additional support.
  • The software maker provides multiple forms of the application which can be confusing when making a purchasing decision.
Bruce Emmerling | TrustRadius Reviewer

Thryv

  • Price is high.
  • It takes a while to get any customer service assistance.
Anonymous | TrustRadius Reviewer

Support Rating

ADAPTcrm

No score
No answers yet
No answers on this topic

Thryv

Thryv 8.0
Based on 1 answer
Although getting through to the right person may take a while, they have the ability to take over your screen and always assist with whatever you need.
Anonymous | TrustRadius Reviewer

Alternatives Considered

ADAPTcrm

ADAPTcrm is a bit different than other programs with similar feature sets. It offers a more well-rounded set of features that can be beneficial for an organization looking for an in all-in-one solution without much customization. On the other hand, if customization or changes are needed, the costs can be increased greatly with the need for developers or support from the company. Some CRM solutions may require a great deal of programming which ADAPTcrm does not necessarily need, potentially saving a great deal of time in implementation.
Bruce Emmerling | TrustRadius Reviewer

Thryv

Thryv was more user-friendly and cost-effective for the services it provides.
Anonymous | TrustRadius Reviewer

Return on Investment

ADAPTcrm

  • ADAPTcrm helps to address a number of business needs. It can help save a great deal of money and time if implemented correctly.
  • Some users needed additional training which increased staffing costs.
  • The program helped simplify operations into an integrated software solution.
Bruce Emmerling | TrustRadius Reviewer

Thryv

  • We have grown our mailing list substantially.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

ADAPTcrm

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Thryv

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

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