What users are saying about
58 Ratings
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Score 7.8 out of 101
4 Ratings
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Score 7 out of 101

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Likelihood to Recommend

Adobe Business Catalyst

The service provision is good the accounts customer service is poor so I would struggle to give BC a better than average review, if only they could offer customers a better accounts service then the value would be much higher.
Richard Taylor profile photo

CommonSpot

Commonspot is well suited for web content management to be conducted by individuals with low-level web skills.
No photo available

Feature Rating Comparison

Email & Online Marketing

Adobe Business Catalyst
6.5
CommonSpot
WYSIWYG email editor
Adobe Business Catalyst
2.5
CommonSpot
Dynamic content
Adobe Business Catalyst
9.0
CommonSpot
Ability to test dynamic content
Adobe Business Catalyst
7.6
CommonSpot
Landing pages
Adobe Business Catalyst
6.7
CommonSpot
A/B testing
Adobe Business Catalyst
7.0
CommonSpot
Mobile optimization
Adobe Business Catalyst
8.0
CommonSpot
Email deliverability
Adobe Business Catalyst
8.1
CommonSpot
List management
Adobe Business Catalyst
3.2
CommonSpot
Triggered drip sequences
Adobe Business Catalyst
6.8
CommonSpot

Lead Management

Adobe Business Catalyst
1.8
CommonSpot
Lead nurturing
Adobe Business Catalyst
1.8
CommonSpot
Lead scoring and grading
Adobe Business Catalyst
2.2
CommonSpot
Data quality management
Adobe Business Catalyst
1.5
CommonSpot
Automated sales alerts and tasks
Adobe Business Catalyst
1.8
CommonSpot

Campaign Management

Adobe Business Catalyst
2.4
CommonSpot
Calendaring
Adobe Business Catalyst
2.5
CommonSpot
Event/webinar marketing
Adobe Business Catalyst
2.3
CommonSpot

Social Media Marketing

Adobe Business Catalyst
8.2
CommonSpot
Social sharing and campaigns
Adobe Business Catalyst
7.8
CommonSpot
Social profile integration
Adobe Business Catalyst
8.6
CommonSpot

Reporting & Analytics

Adobe Business Catalyst
7.1
CommonSpot
Dashboards
Adobe Business Catalyst
8.0
CommonSpot
Standard reports
Adobe Business Catalyst
7.1
CommonSpot
Custom reports
Adobe Business Catalyst
6.1
CommonSpot

Platform & Infrastructure

Adobe Business Catalyst
6.4
CommonSpot
API
Adobe Business Catalyst
7.1
CommonSpot
Role-based workflow & approvals
Adobe Business Catalyst
7.0
CommonSpot
Customizability
Adobe Business Catalyst
6.0
CommonSpot
Integration with Salesforce.com
Adobe Business Catalyst
5.5
CommonSpot

Security

Adobe Business Catalyst
CommonSpot
7.0
Role-based user permissions
Adobe Business Catalyst
CommonSpot
7.0

Web Content Creation

Adobe Business Catalyst
CommonSpot
6.3
Code quality / cleanliness
Adobe Business Catalyst
CommonSpot
6.0
Admin section
Adobe Business Catalyst
CommonSpot
6.5
Page templates
Adobe Business Catalyst
CommonSpot
7.0
Library of website themes
Adobe Business Catalyst
CommonSpot
7.0
Publishing workflow
Adobe Business Catalyst
CommonSpot
7.0
Form generator
Adobe Business Catalyst
CommonSpot
4.0

Web Content Management

Adobe Business Catalyst
CommonSpot
7.7
Content taxonomy
Adobe Business Catalyst
CommonSpot
7.5
SEO support
Adobe Business Catalyst
CommonSpot
7.0
Bulk management
Adobe Business Catalyst
CommonSpot
8.0
Availability / breadth of extensions
Adobe Business Catalyst
CommonSpot
7.0
Community / comment management
Adobe Business Catalyst
CommonSpot
9.0

Pros

  • Server Uptime is good
  • Online Chat is good
  • Security is good
  • Technical Service is good
Richard Taylor profile photo
  • CommonSpot allows any person with basic web abilities to edit and maintain sites.
  • CommonSpot allows anyone with basic web abilities to focus on content management and to not be consumed with the complexities of HTML .
  • My organization's marketers are able to optimize digital content and email campaigns across all web channels especially social media.
No photo available

Cons

  • Better drill down of the reports & analytics feature.
  • Better integration and clarity with the CRM (Customer Relations Management) section.
  • More selection of HTML5/CSS3 Responsive templates.
Hudsen Smith profile photo
  • Commonspot needs to improve on its authoring feature. It is impossible to author on more than one page at a time . (One must always click on "View work on all changes") before switching between pages otherwise, the changes will not be saved.
  • CommonSpot does not support sharing the definition of any custom element or any template layouts. Therefore, one must recreate these in each site.
  • In Commonspot, a user who has to manage content in multiple sites will have to log in to each site to see and act on any actions.
No photo available

Likelihood to Renew

Adobe Business Catalyst9.4
Based on 10 answers
The simplicity of this platform is the main reason. BC is incredibly easy for first time users and very streamlined for experienced users. I also look at the integration with other Adobe products in my company. Being able to stay completely in one piece of software (Muse or Dreamweaver) for a full design and publish make much better use of my time.
Dan Butler profile photo
No score
No answers yet
No answers on this topic

Usability

Adobe Business Catalyst9.7
Based on 4 answers
It's easy to log in; areas are well marked, and support is available if needed.
Jerry Dever profile photo
CommonSpot8.0
Based on 1 answer
I had no previous background in content management, and found it very easy to use. If I could figure it out, I am pretty certain that just about anyone else could as well.
No photo available

Reliability and Availability

Adobe Business Catalyst9.0
Based on 4 answers
very few issues with availability
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Performance

Adobe Business Catalyst8.2
Based on 1 answer
Very few issues
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Support

Adobe Business Catalyst8.6
Based on 5 answers
I have used Adobe support for many of their products. I find that they are quick to respond and present a wide variety of support platforms from forums to online chat. Depending on the nature of the issue I am usually able to get resolution within 24 to 48 hours. With more complex issues I have never had a problem with Adobe dropping the ball.
Dan Butler profile photo
No score
No answers yet
No answers on this topic

Online Training

Adobe Business Catalyst8.6
Based on 2 answers
bcgurus.comkiyuco
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Implementation

Adobe Business Catalyst9.6
Based on 3 answers
Pretty easy to do
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

We didn't really used many products before deciding to use Business Catalyst. When we started we developed sites using an old product (GoLive) and then created a few sites in WordPress. We didn't like that fact that WordPress needed an add-on every time we wanted additional functionality and trying keep on top of updates was distracting.Adobe's Business Catalyst gave us an all in one system to replace the multiple products clients required to run their online businesses. We also didn't have to remember which sites had what add-ons updated...or not. Business Catalyst is SaaS which allows us to always have the latest updates and functionality ready at our fingertips.
Pauline Kraus profile photo
Commonspot works in tandem with Zendesk very well to accomplish tasks an an efficient manner.
No photo available

Scalability

Adobe Business Catalyst9.0
Based on 2 answers
It's easy to build small sites or large sites and there is lots of templating.
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • As someone who uses it on behalf of other clients, our ROI with BC is definitely positive. We needed a mid-range CMS without huge licensing costs to satisfy mid-range clients who have some dynamic needs but doesn't need the expense or liability of enterprise level products. Without it we would have lost possible customers or taken bigger hits on projects because of the costs involved with satisfying their mid-level needs
  • Our clients are all usually very positive about the BC platform and are able to use it themselves which lessens our Support time/cost.
  • To use the Web App element,. which we do on almost every site, you need to pay for the highest plan. This brings along with it many features most of our clients would never use. A more basic plan with that Web App capability would be a big improvement on our costs.
John Reitz profile photo
  • Better customer service
  • Improved accountability as it regards tracking the tasks assigned to which employee
  • Improved accountability led to increased employee efficiency
No photo available

Pricing Details

Adobe Business Catalyst

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

CommonSpot

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details