60 Ratings
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Score 8 out of 101
4 Ratings
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Score 7 out of 101

Likelihood to Recommend

Adobe Business Catalyst (Discontinued)

The service provision is good the accounts customer service is poor so I would struggle to give BC a better than average review, if only they could offer customers a better accounts service then the value would be much higher.
Richard Taylor profile photo

Crownpeak DXM

Are you ok having extra people manually categorize content and update most things by hand?
No photo available

Feature Rating Comparison

Email & Online Marketing

Adobe Business Catalyst (Discontinued)
6.6
Crownpeak DXM
WYSIWYG email editor
Adobe Business Catalyst (Discontinued)
2.4
Crownpeak DXM
Dynamic content
Adobe Business Catalyst (Discontinued)
9.0
Crownpeak DXM
Ability to test dynamic content
Adobe Business Catalyst (Discontinued)
7.8
Crownpeak DXM
Landing pages
Adobe Business Catalyst (Discontinued)
6.9
Crownpeak DXM
A/B testing
Adobe Business Catalyst (Discontinued)
7.0
Crownpeak DXM
Mobile optimization
Adobe Business Catalyst (Discontinued)
8.0
Crownpeak DXM
Email deliverability
Adobe Business Catalyst (Discontinued)
8.1
Crownpeak DXM
List management
Adobe Business Catalyst (Discontinued)
3.1
Crownpeak DXM
Triggered drip sequences
Adobe Business Catalyst (Discontinued)
6.8
Crownpeak DXM

Lead Management

Adobe Business Catalyst (Discontinued)
1.7
Crownpeak DXM
Lead nurturing
Adobe Business Catalyst (Discontinued)
1.7
Crownpeak DXM
Lead scoring and grading
Adobe Business Catalyst (Discontinued)
2.2
Crownpeak DXM
Data quality management
Adobe Business Catalyst (Discontinued)
1.4
Crownpeak DXM
Automated sales alerts and tasks
Adobe Business Catalyst (Discontinued)
1.7
Crownpeak DXM

Campaign Management

Adobe Business Catalyst (Discontinued)
2.4
Crownpeak DXM
Calendaring
Adobe Business Catalyst (Discontinued)
2.4
Crownpeak DXM
Event/webinar marketing
Adobe Business Catalyst (Discontinued)
2.3
Crownpeak DXM

Social Media Marketing

Adobe Business Catalyst (Discontinued)
8.2
Crownpeak DXM
Social sharing and campaigns
Adobe Business Catalyst (Discontinued)
7.8
Crownpeak DXM
Social profile integration
Adobe Business Catalyst (Discontinued)
8.6
Crownpeak DXM

Reporting & Analytics

Adobe Business Catalyst (Discontinued)
7.0
Crownpeak DXM
Dashboards
Adobe Business Catalyst (Discontinued)
8.0
Crownpeak DXM
Standard reports
Adobe Business Catalyst (Discontinued)
7.0
Crownpeak DXM
Custom reports
Adobe Business Catalyst (Discontinued)
6.0
Crownpeak DXM

Platform & Infrastructure

Adobe Business Catalyst (Discontinued)
6.5
Crownpeak DXM
API
Adobe Business Catalyst (Discontinued)
7.6
Crownpeak DXM
Role-based workflow & approvals
Adobe Business Catalyst (Discontinued)
7.0
Crownpeak DXM
Customizability
Adobe Business Catalyst (Discontinued)
6.0
Crownpeak DXM
Integration with Salesforce.com
Adobe Business Catalyst (Discontinued)
5.5
Crownpeak DXM

Pros

Adobe Business Catalyst (Discontinued)

  • Analytics: I am able to see on multiple levels traffic, clicks, and most importantly search terms for improving SEO. The reports are easy to generate as well as read, especially for small inexperienced business owners.
  • Marketing: When using the BC platform businesses are able to link up easily with Adobe Marketing to automatically send out emails and newsletters. Its a very smooth and painless process.
  • Online Editing: This is probably the best part of BC. Once a design is approved and launched on the platform, my clients do not have to contact me for small content updates. This frees me up as a small business owner to concentrate on design, new clients, and larger projects for existing clients.
Dan Butler profile photo

Crownpeak DXM

  • Hosting simple article pages and images
No photo available

Cons

Adobe Business Catalyst (Discontinued)

  • Better drill down of the reports & analytics feature.
  • Better integration and clarity with the CRM (Customer Relations Management) section.
  • More selection of HTML5/CSS3 Responsive templates.
Hudsen Smith profile photo

Crownpeak DXM

  • The development environment is sub-par. It's difficult to create any type of "application" as the format of page templates is not suited for compile-time checks, cross classes, and many .NET libraries are excluded. You cannot use modern development techniques such as SASS for CSS, nor does their system minify or bundle JavaScript or CSS. There is no place for a standard relational database so creating "category" pages of related content is difficult. There is no source control integration. Again. No source control history or usage whatsoever. Also, a real difficulty in development is the code-deploy-wait model used - it's similar to SharePoint in that a developer makes a change to a template, saves, and then needs to "deploy" that change to another server to view it. The deployment usually takes from seconds to minutes. This makes development take a lot longer than other platforms where the feedback is more immediate.
  • The content creation user experience is very confusing. For instance, there is a "new" menu for creating content but the developers control of that is limited and end users often get lost in a large development template folder looking for the "right" template to use. Other content creation systems like Wordpress are a lot more intuitive.
  • The documentation and online forum are particularly lacking. The documentation does not have many examples and the forum is extremely cumbersome and limited. Most of the "help" documentation is sideways Powerpoints. CrownPeak makes up for this with their support email system - they respond very quickly - but it's very hard to look up anything for yourself.
No photo available

Likelihood to Renew

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 9.4
Based on 10 answers
Actually with Business Catalyst there is no renewal; once you are a partner, you are a partner for as long as you like. It is an investment in your business not simply a product you purchase...and as an investment in partnership with Adobe, both are committed to each other's success.
Pauline Kraus profile photo

Crownpeak DXM

Crownpeak DXM 5.0
Based on 1 answer
No answer on this topic is available.

Usability

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 9.7
Based on 4 answers
Overall it is a "plug and play" interface. The majority of the work is done in other software interfaces. Managing billing, user roles and custom reports are all that you need to manage in the actual BC user interface. For my business this is an incredible benefit as I have to leave my preferred software less.
Dan Butler profile photo

Crownpeak DXM

No score
No answers yet
No answers on this topic

Reliability and Availability

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 9.0
Based on 4 answers
very few issues with availability
Jerry Dever profile photo

Crownpeak DXM

No score
No answers yet
No answers on this topic

Performance

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 8.2
Based on 1 answer
Very few issues
Jerry Dever profile photo

Crownpeak DXM

No score
No answers yet
No answers on this topic

Support

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 8.6
Based on 5 answers
The support provided by Adobe is excellent. Though the knowledge base, forums, blogs and online chat questions most all answers can be found. In the event that you are unable to find an answer or you have a unique situation simply post a question to the forums. These forums are regularly monitored by Adobe and its users.
Pauline Kraus profile photo

Crownpeak DXM

No score
No answers yet
No answers on this topic

Online Training

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 8.6
Based on 2 answers
bcgurus.comkiyuco
Jerry Dever profile photo

Crownpeak DXM

No score
No answers yet
No answers on this topic

Implementation

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 9.6
Based on 3 answers
Pretty easy to do
Jerry Dever profile photo

Crownpeak DXM

No score
No answers yet
No answers on this topic

Alternatives Considered

Adobe Business Catalyst (Discontinued)

We didn't really used many products before deciding to use Business Catalyst. When we started we developed sites using an old product (GoLive) and then created a few sites in WordPress. We didn't like that fact that WordPress needed an add-on every time we wanted additional functionality and trying keep on top of updates was distracting.Adobe's Business Catalyst gave us an all in one system to replace the multiple products clients required to run their online businesses. We also didn't have to remember which sites had what add-ons updated...or not. Business Catalyst is SaaS which allows us to always have the latest updates and functionality ready at our fingertips.
Pauline Kraus profile photo

Crownpeak DXM

No photo available

Scalability

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 9.0
Based on 2 answers
It's easy to build small sites or large sites and there is lots of templating.
Jerry Dever profile photo

Crownpeak DXM

No score
No answers yet
No answers on this topic

Return on Investment

Adobe Business Catalyst (Discontinued)

  • Business Catalyst provides partners and clients a single system to learn and maintain. No need to constantly switch gears to remember who has what CMS which makes support more efficient.
  • Business Catalyst has made it possible to create and launch sites in less time thus increasing profitability.
  • Business Catalyst is a large investment in the beginning about monetarily and in learning the system. It may not affordable to smaller agencies.
Pauline Kraus profile photo

Crownpeak DXM

No answers on this topic

Pricing Details

Adobe Business Catalyst (Discontinued)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Crownpeak DXM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Additional Pricing Details

Add comparison