What users are saying about

Adobe Business Catalyst

58 Ratings
Score 7.8 out of 101

Crownpeak DXM

4 Ratings
Score 7 out of 101

Add comparison

Likelihood to Recommend

Adobe Business Catalyst

Business Catalyst is suited for most web development scenarios. May suggest other options if running a very large ecommerce store, or if they need very specific needs regarding custom coding on a website
Hudsen Smith profile photo

Crownpeak DXM

Are you ok having extra people manually categorize content and update most things by hand?
No photo available

Feature Rating Comparison

Email & Online Marketing

Adobe Business Catalyst
6.5
Crownpeak DXM
WYSIWYG email editor
Adobe Business Catalyst
2.7
Crownpeak DXM
Dynamic content
Adobe Business Catalyst
8.9
Crownpeak DXM
Ability to test dynamic content
Adobe Business Catalyst
7.3
Crownpeak DXM
Landing pages
Adobe Business Catalyst
6.6
Crownpeak DXM
A/B testing
Adobe Business Catalyst
7.0
Crownpeak DXM
Mobile optimization
Adobe Business Catalyst
8.0
Crownpeak DXM
Email deliverability
Adobe Business Catalyst
8.2
Crownpeak DXM
List management
Adobe Business Catalyst
3.3
Crownpeak DXM
Triggered drip sequences
Adobe Business Catalyst
6.8
Crownpeak DXM

Lead Management

Adobe Business Catalyst
1.9
Crownpeak DXM
Lead nurturing
Adobe Business Catalyst
1.9
Crownpeak DXM
Lead scoring and grading
Adobe Business Catalyst
2.3
Crownpeak DXM
Data quality management
Adobe Business Catalyst
1.5
Crownpeak DXM
Automated sales alerts and tasks
Adobe Business Catalyst
1.9
Crownpeak DXM

Campaign Management

Adobe Business Catalyst
2.5
Crownpeak DXM
Calendaring
Adobe Business Catalyst
2.6
Crownpeak DXM
Event/webinar marketing
Adobe Business Catalyst
2.4
Crownpeak DXM

Social Media Marketing

Adobe Business Catalyst
8.2
Crownpeak DXM
Social sharing and campaigns
Adobe Business Catalyst
7.8
Crownpeak DXM
Social profile integration
Adobe Business Catalyst
8.6
Crownpeak DXM

Reporting & Analytics

Adobe Business Catalyst
7.1
Crownpeak DXM
Dashboards
Adobe Business Catalyst
8.1
Crownpeak DXM
Standard reports
Adobe Business Catalyst
7.1
Crownpeak DXM
Custom reports
Adobe Business Catalyst
6.2
Crownpeak DXM

Platform & Infrastructure

Adobe Business Catalyst
6.3
Crownpeak DXM
API
Adobe Business Catalyst
6.7
Crownpeak DXM
Role-based workflow & approvals
Adobe Business Catalyst
7.1
Crownpeak DXM
Customizability
Adobe Business Catalyst
6.1
Crownpeak DXM
Integration with Salesforce.com
Adobe Business Catalyst
5.5
Crownpeak DXM

Pros

  • Extremely stable platform.
  • Very flexible with the modules and web apps features.
  • The development UI side of the platform makes it very comfortable and easy for front end coding.
Hudsen Smith profile photo
  • Hosting simple article pages and images
No photo available

Cons

  • There is a lot of documentation out there, but much of it is out of date or lacking in detail or specificity.
  • The biggest weakness of BC is its support. While the chat feature is good, it has long hold times and staff that is not knowledgeable about the product. I doubt anyone in support has ever even built a site with Business Catalyst before. They need US support centers with actual designers or developers who would be able actually help. It seems like 50% of our support questions should be easy but end up being escalated as a "not for the development team" or never answered.
  • The Admin UI could be more intuitive and the In-Content Editing is very difficult to actually use in practice with a novice client.
John Reitz profile photo
  • The development environment is sub-par. It's difficult to create any type of "application" as the format of page templates is not suited for compile-time checks, cross classes, and many .NET libraries are excluded. You cannot use modern development techniques such as SASS for CSS, nor does their system minify or bundle JavaScript or CSS. There is no place for a standard relational database so creating "category" pages of related content is difficult. There is no source control integration. Again. No source control history or usage whatsoever. Also, a real difficulty in development is the code-deploy-wait model used - it's similar to SharePoint in that a developer makes a change to a template, saves, and then needs to "deploy" that change to another server to view it. The deployment usually takes from seconds to minutes. This makes development take a lot longer than other platforms where the feedback is more immediate.
  • The content creation user experience is very confusing. For instance, there is a "new" menu for creating content but the developers control of that is limited and end users often get lost in a large development template folder looking for the "right" template to use. Other content creation systems like Wordpress are a lot more intuitive.
  • The documentation and online forum are particularly lacking. The documentation does not have many examples and the forum is extremely cumbersome and limited. Most of the "help" documentation is sideways Powerpoints. CrownPeak makes up for this with their support email system - they respond very quickly - but it's very hard to look up anything for yourself.
No photo available

Likelihood to Renew

Adobe Business Catalyst9.4
Based on 10 answers
Actually with Business Catalyst there is no renewal; once you are a partner, you are a partner for as long as you like. It is an investment in your business not simply a product you purchase...and as an investment in partnership with Adobe, both are committed to each other's success.
Pauline Kraus profile photo
Crownpeak DXM5.0
Based on 1 answer
No answer on this topic is available.

Usability

Adobe Business Catalyst9.7
Based on 4 answers
It's easy to log in; areas are well marked, and support is available if needed.
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Reliability and Availability

Adobe Business Catalyst9.0
Based on 4 answers
very few issues with availability
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Performance

Adobe Business Catalyst8.2
Based on 1 answer
Very few issues
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Support

Adobe Business Catalyst8.6
Based on 5 answers
The support provided by Adobe is excellent. Though the knowledge base, forums, blogs and online chat questions most all answers can be found. In the event that you are unable to find an answer or you have a unique situation simply post a question to the forums. These forums are regularly monitored by Adobe and its users.
Pauline Kraus profile photo
No score
No answers yet
No answers on this topic

Online Training

Adobe Business Catalyst8.6
Based on 2 answers
bcgurus.comkiyuco
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Implementation

Adobe Business Catalyst9.6
Based on 3 answers
Pretty easy to do
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

More reliable; more integrated tools
Nancy Sheridan profile photo
No photo available

Scalability

Adobe Business Catalyst9.0
Based on 2 answers
It's easy to build small sites or large sites and there is lots of templating.
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • Complete reporting connecting dollars spent on marketing to dollars earned as revenue
  • Faster turn-around on ideas into market-ready content
  • Better service to clients through greater usability in account management
Kristi Millsap, MBA profile photo
No answers on this topic

Pricing Details

Adobe Business Catalyst

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Adobe Business Catalyst More Information

Crownpeak DXM

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Additional Pricing Details

Crownpeak DXM More Information