What users are saying about

Adobe Business Catalyst

58 Ratings
Score 7.8 out of 101

Titan CMS

6 Ratings
Score 9.9 out of 101

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Likelihood to Recommend

Adobe Business Catalyst

The service provision is good the accounts customer service is poor so I would struggle to give BC a better than average review, if only they could offer customers a better accounts service then the value would be much higher.
Richard Taylor profile photo

Titan CMS

Titan CMS works well for our small team of authors and I have heard first hand how companies with hundreds of authors use it too. In years past the software was weak for handling multiple language sites, if this is your need take the time to evaluate how this process works and will integrate with your translation providers. I've had great success using Titan CMS to manage a large product catalog with heavily detailed pages.
Jeanine Hantke profile photo

Feature Rating Comparison

Email & Online Marketing

Adobe Business Catalyst
6.5
Titan CMS
WYSIWYG email editor
Adobe Business Catalyst
2.7
Titan CMS
Dynamic content
Adobe Business Catalyst
8.9
Titan CMS
Ability to test dynamic content
Adobe Business Catalyst
7.3
Titan CMS
Landing pages
Adobe Business Catalyst
6.6
Titan CMS
A/B testing
Adobe Business Catalyst
7.0
Titan CMS
Mobile optimization
Adobe Business Catalyst
8.0
Titan CMS
Email deliverability
Adobe Business Catalyst
8.2
Titan CMS
List management
Adobe Business Catalyst
3.3
Titan CMS
Triggered drip sequences
Adobe Business Catalyst
6.8
Titan CMS

Lead Management

Adobe Business Catalyst
1.9
Titan CMS
Lead nurturing
Adobe Business Catalyst
1.9
Titan CMS
Lead scoring and grading
Adobe Business Catalyst
2.3
Titan CMS
Data quality management
Adobe Business Catalyst
1.5
Titan CMS
Automated sales alerts and tasks
Adobe Business Catalyst
1.9
Titan CMS

Campaign Management

Adobe Business Catalyst
2.5
Titan CMS
Calendaring
Adobe Business Catalyst
2.6
Titan CMS
Event/webinar marketing
Adobe Business Catalyst
2.4
Titan CMS

Social Media Marketing

Adobe Business Catalyst
8.2
Titan CMS
Social sharing and campaigns
Adobe Business Catalyst
7.8
Titan CMS
Social profile integration
Adobe Business Catalyst
8.6
Titan CMS

Reporting & Analytics

Adobe Business Catalyst
7.1
Titan CMS
Dashboards
Adobe Business Catalyst
8.1
Titan CMS
Standard reports
Adobe Business Catalyst
7.1
Titan CMS
Custom reports
Adobe Business Catalyst
6.2
Titan CMS

Platform & Infrastructure

Adobe Business Catalyst
6.3
Titan CMS
5.0
API
Adobe Business Catalyst
6.7
Titan CMS
5.0
Role-based workflow & approvals
Adobe Business Catalyst
7.1
Titan CMS
Customizability
Adobe Business Catalyst
6.1
Titan CMS
Integration with Salesforce.com
Adobe Business Catalyst
5.5
Titan CMS
Internationalization / multi-language
Adobe Business Catalyst
Titan CMS
5.0

Security

Adobe Business Catalyst
Titan CMS
9.8
Role-based user permissions
Adobe Business Catalyst
Titan CMS
9.8

Web Content Creation

Adobe Business Catalyst
Titan CMS
8.1
WYSIWYG editor
Adobe Business Catalyst
Titan CMS
7.1
Code quality / cleanliness
Adobe Business Catalyst
Titan CMS
8.9
Admin section
Adobe Business Catalyst
Titan CMS
8.0
Page templates
Adobe Business Catalyst
Titan CMS
9.7
Library of website themes
Adobe Business Catalyst
Titan CMS
3.0
Mobile optimization / responsive design
Adobe Business Catalyst
Titan CMS
9.8
Publishing workflow
Adobe Business Catalyst
Titan CMS
9.8
Form generator
Adobe Business Catalyst
Titan CMS
8.6

Web Content Management

Adobe Business Catalyst
Titan CMS
9.4
Content taxonomy
Adobe Business Catalyst
Titan CMS
9.9
SEO support
Adobe Business Catalyst
Titan CMS
9.7
Bulk management
Adobe Business Catalyst
Titan CMS
9.8
Availability / breadth of extensions
Adobe Business Catalyst
Titan CMS
7.9
Community / comment management
Adobe Business Catalyst
Titan CMS
9.8

Pros

  • Server Uptime is good
  • Online Chat is good
  • Security is good
  • Technical Service is good
Richard Taylor profile photo
  • Layout/structure of information - Fairly intuitive, it is easy to search for content (within the CMS) if your website is large. However, a CMS truly can only be as organized as the user is.
  • WYSIWYG editor - Creating and publishing pages is extremely easy, the WYSIWYG editor standard, but gets the job done. Applying styles, linking content, adding tables, videos, etc is all very simple.
  • Customizable - There is no limit of possibilities of page layouts, styles, data organization, etc. If you have HTML experience, you can really create anything you'd ever need in the Titan Administration area (where you have access to page layouts and styling).
No photo available

Cons

  • The learning curve can be steep.
  • There is no access to the server side programming so some functionality needs a work around or cannot be accomplished.
  • It is more expensive for users than many of the other website options.
Pauline Kraus profile photo
  • Drag and drop feature would be great
No photo available

Likelihood to Renew

Adobe Business Catalyst9.4
Based on 10 answers
It's a robust and reliable product.
Nancy Sheridan profile photo
Titan CMS10.0
Based on 3 answers
Titan works for our company, there is nothing that it cannot do
No photo available

Usability

Adobe Business Catalyst9.7
Based on 4 answers
Overall it is a "plug and play" interface. The majority of the work is done in other software interfaces. Managing billing, user roles and custom reports are all that you need to manage in the actual BC user interface. For my business this is an incredible benefit as I have to leave my preferred software less.
Dan Butler profile photo
Titan CMS9.5
Based on 3 answers
Titan CMS is user friendly and intuitive and the support you receive when using this system is outstanding!
No photo available

Reliability and Availability

Adobe Business Catalyst9.0
Based on 4 answers
very few issues with availability
Jerry Dever profile photo
Titan CMS10.0
Based on 1 answer
No answer on this topic is available.

Performance

Adobe Business Catalyst8.2
Based on 1 answer
Very few issues
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Support

Adobe Business Catalyst8.6
Based on 5 answers
The support provided by Adobe is excellent. Though the knowledge base, forums, blogs and online chat questions most all answers can be found. In the event that you are unable to find an answer or you have a unique situation simply post a question to the forums. These forums are regularly monitored by Adobe and its users.
Pauline Kraus profile photo
Titan CMS8.0
Based on 2 answers
I give a rating of 9 out of 10 only because sometimes when we call support the problem is fixed for us, but the explanation is vague or none at all. We prefer to know what was done and if possible, if there was something we could have done to prevent needing to call support for it. Not a big deal really.
Jeanine Hantke profile photo

In-Person Training

No score
No answers yet
No answers on this topic
Titan CMS10.0
Based on 1 answer
It was customized to include screen shots of our site and how users can access the content that only pertains to them as well as advanced training sessions for admin duties and everything that goes along with it. Training is in small groups and can be private (your company only) if you like too.
Jeanine Hantke profile photo

Online Training

Adobe Business Catalyst8.6
Based on 2 answers
bcgurus.comkiyuco
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Implementation

Adobe Business Catalyst9.6
Based on 3 answers
Pretty easy to do
Jerry Dever profile photo
Titan CMS10.0
Based on 1 answer
Talk to your project manager for Titan early on in development about minimalizing customizations. It seems obvious, but many times they do what you ask in the respect of "This is how we do it now, make that happen in Titan" vs. think of how Titan can deliver the same results within the confines of the base software. It's not a fault, just human nature.
Jeanine Hantke profile photo

Alternatives Considered

More reliable; more integrated tools
Nancy Sheridan profile photo
Not involved in selection.
No photo available

Scalability

Adobe Business Catalyst9.0
Based on 2 answers
It's easy to build small sites or large sites and there is lots of templating.
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • Complete reporting connecting dollars spent on marketing to dollars earned as revenue
  • Faster turn-around on ideas into market-ready content
  • Better service to clients through greater usability in account management
Kristi Millsap, MBA profile photo
  • Positive ROI by allowing content contributors embedded within departments with the department domain knowledge to update the site directly. More efficient and less centralized spending.
  • Requirement for investment in training users of CMS cuts into ROI. Would recommend a two-step workflow where department content contributors enter information into CMS and then approval step is done by webmaster team to ensure content meets standard formatting guidelines. This workflow functionality exists in the Titan CMS.
  • Positive ROI experienced during projects such as moving to a responsive design because much of the content can migrate untouched. Also positive when updating graphics in template to give site new look.
No photo available

Pricing Details

Adobe Business Catalyst

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Titan CMS

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details