Agiloft Flexible Service Desk Suite vs. Serviceaide Intelligent Service Management (former CA Cloud Service Management)
Agiloft Flexible Service Desk Suite vs. Serviceaide Intelligent Service Management (former CA Cloud Service Management)
Product | Rating | Most Used By | Product Summary | Starting Price |
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Agiloft Flexible Service Desk Suite | Enterprise companies (1,001+ employees) | Agiloft's Flexible Service Desk Suite includes the elements needed to manage a complex service desk: Internal Help Desk, External Customer Support, Change Management, Asset Management, RMA Management, and complete ITIL/ITSM capability. According to the vendor, these fully integrated applications work together to form a single system of record for all of an organization’s IT service processes, for 360-degree visibility and control. The vendor says their solution is designed to adapt and scale to… | $65 per month | |
Serviceaide Intelligent Service Management (former CA Cloud Service Management) | N/A | Serviceaide Intelligent Service Management is an ITSM solution acquired by Serviceaide from their partner CA Technologies (now a Broadcom company) in October 2016. The product is based on the former CA Cloud Service Management product. | N/A |
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Editions & Modules |
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Entry-level Setup Fee | Required | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
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Agiloft Flexible Service Desk Suite | Serviceaide Intelligent Service Management (former CA Cloud Service Management) | |
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Top Pros | No answers on this topic | |
Top Cons |
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Incident and problem management |
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ITSM asset management |
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Change management |
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Agiloft Flexible Service Desk Suite | Serviceaide Intelligent Service Management (former CA Cloud Service Management) | |
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Small Businesses | NinjaOne Score 9.2 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | NinjaOne Score 9.2 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.2 out of 10 | Ivanti Neurons for ITSM Score 9.2 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Agiloft Flexible Service Desk Suite | Serviceaide Intelligent Service Management (former CA Cloud Service Management) | |
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Likelihood to Recommend | 10.0 (12 ratings) | - (0 ratings) |
Likelihood to Renew | 8.9 (9 ratings) | - (0 ratings) |
Usability | 7.3 (2 ratings) | - (0 ratings) |
Availability | 8.6 (2 ratings) | - (0 ratings) |
Support Rating | 9.1 (2 ratings) | - (0 ratings) |
Agiloft Flexible Service Desk Suite | Serviceaide Intelligent Service Management (former CA Cloud Service Management) | |
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Likelihood to Recommend | Agiloft | Serviceaide No answers on this topic |
Pros | Agiloft | Serviceaide No answers on this topic |
Cons | Agiloft | Serviceaide No answers on this topic |
Likelihood to Renew | Agiloft | Serviceaide No answers on this topic |
Usability | Agiloft | Serviceaide No answers on this topic |
Support Rating | Agiloft | Serviceaide No answers on this topic |
Alternatives Considered | Agiloft | Serviceaide No answers on this topic |
Return on Investment | Agiloft | Serviceaide No answers on this topic |
ScreenShots | Agiloft Flexible Service Desk Suite Screenshots |