Akita vs. Intercom
Akita vs. Intercom
Product | Rating | Most Used By | Product Summary | Starting Price |
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Akita | Mid-Size Companies (51-1,000 employees) | Akita is a Customer Success Management Platform designed to help you nurture, retain, and grow your customer base. The platform connects to over 100 of the leading Software-as-a-Service tools–from ActiveCampaign to Zuora–providing Customer Success Managers with one unified view of their customer data. According to the vendor, Akita has a powerful segmentation tool at its core, enabling you to group… | $100 per user | |
Intercom | N/A | Intercom creates modern Customer Service software that aims to redefine how businesses support their customers. The platform connects businesses directly to customers using powerful messaging and automation. According to the vendor, Intercom enables teams to scale support without investing more resources - leading to happier customers and more efficient support teams. | $39 per month per seat |
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Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
Additional Details | 2 user minimum. | AI customer service features included in every plan. Intercom integrates Help desk, AI Chat bot, and Proactive support. | ||||||||||||||
More Pricing Information |
Akita | Intercom | |
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Top Pros | No answers on this topic |
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Top Cons | No answers on this topic |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Akita | Intercom | |
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Small Businesses | Intercom Score 8.7 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | CustomerSuccessBox Score 9.5 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Cisco Webex Experience Management (discontinued) Score 8.8 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Akita | Intercom | |
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Likelihood to Recommend | - (0 ratings) | 9.0 (261 ratings) |
Likelihood to Renew | - (0 ratings) | 8.9 (19 ratings) |
Usability | - (0 ratings) | 8.8 (169 ratings) |
Availability | - (0 ratings) | 9.1 (1 ratings) |
Performance | - (0 ratings) | 9.1 (1 ratings) |
Support Rating | - (0 ratings) | 7.1 (10 ratings) |
Online Training | - (0 ratings) | 8.1 (2 ratings) |
Implementation Rating | - (0 ratings) | 7.5 (5 ratings) |
Product Scalability | - (0 ratings) | 9.1 (1 ratings) |
Akita | Intercom | |
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Likelihood to Recommend | Akita No answers on this topic | Intercom |
Pros | Akita No answers on this topic | Intercom |
Cons | Akita No answers on this topic | Intercom |
Likelihood to Renew | Akita No answers on this topic | Intercom |
Usability | Akita No answers on this topic | Intercom |
Reliability and Availability | Akita No answers on this topic | Intercom |
Performance | Akita No answers on this topic | Intercom |
Support Rating | Akita No answers on this topic | Intercom |
Online Training | Akita No answers on this topic | Intercom |
Implementation Rating | Akita No answers on this topic | Intercom |
Alternatives Considered | Akita No answers on this topic | Intercom |
Return on Investment | Akita No answers on this topic | Intercom |
ScreenShots | Akita Screenshots | Intercom Screenshots |