Likelihood to Recommend Aldelo POS is great for small to midsize single location restaurants. Unless you go with the cloud model you're limited to that. Aldelo is great for limited menus and places that do not track inventory in their POS. Once you go with a very large menu, be prepared to spend a lot of time getting it entered and working properly! Multiple stations are no problem and it runs well on older hardware too. Overall, a pretty solid system!
Read full review In my experience, there has not been a resolution on outstanding tickets opened two years ago during the initial implementation. Simple things like time reporting, creating buttons, and marking items as "unavailable" have issues. The system has a lag when servers log out of checks that prevents them from opening the checks on another terminal without a wait that feels like an eternity in the restaurant industry and with direct impact to the guest. Good luck calling support. Most of my experience involves the person I spoke with having no idea how to fix my issue and having to "escalate the ticket." This escalation process will last weeks, months, and in our case, years with no resolution.
Read full review Pros Reports: Live up to the minute data is something that any restaurant manager/owner wants. Aldelo does this well. Backend store setup (for techs like me) is very easy once you know the system. Setting up the peripherals, station-specific settings and the like - all very easy and intuitive Support: calling into support has always been a great experience, and perhaps the biggest sell point. I've even received help with expired support contracts. Their team is always at the ready to login or just offer the right advice driven solutions for the current support needs. Great job here! Read full review Real time sales Real time labor costs Integration with account software Read full review Cons Credit cards: we've all seen it with the EV revolution. Once that happened, using whatever merchant/payment processor went out the window. Aldelo - to my knowledge - only integrates directly with 4 processors. They need to add a lot more than that IMHO! Menu setup/rollout: this can test even the most talented veterans. Depending on the menu and the modifiers - this can go easy or be an outright nightmare to setup. A more intuitive process is direly needed here. Inventory: Well, none of my clients use it. Make it a value addon? Just get rid of it and leave to another solution? Inventory is a job I and of itself. Most restaurants I've dealt with are way too busy and shorthanded to do this properly anyway. Read full review Support is awful. Oracle does not directly support end-users and depends on resellers to offer support. So if there is a bug or breaking change, we have to jump through hoops to get something fixed. Does not play well with other software or interfaces. There are interfaces but they lack a serious amount of features that are crucial to our business. The guest facing hardware does not hold up to constant use very well. The backend hardware is lacking in PCI compliance and is not meant for enterprise use. The software itself looks as if it is stuck in the early 2000s and there has been no sign of an update in many years. Reporting is difficult to set up and use and you have to rely on third-party reporting to get decent usable reports. Matthew James Junior Systems Administrator | POS Programming Specialist
Read full review Alternatives Considered From the list above
Aloha POS would be the closest to a restaurant POS, it's actually a very good one. As with any software, it does the same basic things, and in all likeliness, this has improved as a platform. It's been a while since I used it, so I don't want to provide out of date info. I listed Counterpoint because I currently manage a busy retail store that uses CP and they are opening a second location that will add bar and restaurant-style services to the CP system. That said, CP is retail first but looks like it will handle the restaurant/bar side of things nicely. Hard to recommend this solution for anyone other than high (HIGH!) end retailers as the upfront and overtime costs can be big. I wouldn't recommend for restaurants.
Read full review We've stayed with MICROS mainly due to that's how we've always operated and to switch operating POS systems would be a HUGE learning curve for everyone involved.
Read full review Return on Investment Never been a loss to invest in Aldelo. It pays for itself very fast (software licensing). If you do the hardware right it can get expensive and take a little longer to see the ROI. All in one touchscreens are pricey, especially for the better brands. The peripherals are specific too: thermal printers, specialized impact printers for the kitchen, etc. They all add up quickly. The ability to monitor sales and adjust menus accordingly has to be priceless to an owner. Read full review Micros has allowed us to leverage our margin by using our own credit processor and loyalty program. We've seen success from both of these platforms (not Micros) and have been able to save money on the extra costs of using Micros. Read full review ScreenShots