58 Ratings
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Score 8.6 out of 100
22 Ratings
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Score 7.3 out of 100

Likelihood to Recommend

Alfresco Content Services

If you have regulatory or business needs that require saving email into Alfresco and you are using Outlook for Mac, you may need to perform significant customization to make it work. Additionally, if you will have users that will be members to a large numbers of sites over time, you need to thoroughly explore what functionality will be degraded or lost and how to mitigate the impact. Other than these two scenarios, I cannot think of any scenarios where Alfresco would not be well suited to an organization's needs.
Anonymous | TrustRadius Reviewer

Oracle WebCenter Content

WebCenter Content is suitable for payables invoice processing for companies with a huge volume of paper invoices. 80% of data entry effort can be reduced.For small companies with less volume, WebCenter may not make sense. WebCenter is not perfect. It has some issues. We raised enhancement requests with Oracle, hopefully, Oracle will resolve them soon.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Enterprise Content Management

Alfresco Content Services
8.1
Oracle WebCenter Content
7.5
Content capture & imaging
Alfresco Content Services
5.5
Oracle WebCenter Content
7.7
File sync, storage & archiving
Alfresco Content Services
9.3
Oracle WebCenter Content
8.0
Document management
Alfresco Content Services
9.9
Oracle WebCenter Content
8.0
Records management
Alfresco Content Services
8.6
Oracle WebCenter Content
7.3
Content search & retrieval
Alfresco Content Services
9.8
Oracle WebCenter Content
8.0
Enterprise content collaboration
Alfresco Content Services
8.6
Oracle WebCenter Content
9.0
Content publishing & creation
Alfresco Content Services
7.0
Oracle WebCenter Content
6.7
Security, risk management & information governance
Alfresco Content Services
9.1
Oracle WebCenter Content
7.0
Contract lifecycle management
Alfresco Content Services
7.6
Oracle WebCenter Content
7.0
Automated workflows
Alfresco Content Services
9.2
Oracle WebCenter Content
7.3
Artificial intelligence
Alfresco Content Services
8.0
Oracle WebCenter Content
6.0
Mobile support
Alfresco Content Services
3.9
Oracle WebCenter Content
Integration
Alfresco Content Services
9.3
Oracle WebCenter Content
8.3

Pros

Alfresco Content Services

  • Integration with other applications, namely Drupal and Moodle, was simple and works beautifully.
  • The UI is intuitive, clean, and friendly. Users have required little training for basic functionality.
  • We have been pleased with the overall system performance of Alfresco Enterprise Content Management.
Julie Henn | TrustRadius Reviewer

Oracle WebCenter Content

  • It provided one single repository with a URL link to access each AP invoice.
  • It gives a life cycle to each invoice where a business user can perform some additional indexing as per their needs.
  • It also provides a reporting feature and a front-end for users to view invoices with ease and very helpful for auditing purpose.
  • It uses the BPEL engine to customize the life cycle and also it can automate the auto entry of supplier invoices in your EBS system.
  • Reduce a lot of manual efforts, manual errors and workforce.
Girish Mehta | TrustRadius Reviewer

Cons

Alfresco Content Services

  • Alfresco Process Services and Alfresco Application Development Framework integration makes for best functionality/application of ECM.
  • Use case alignment - Marketing content and documentation of specific business requirements and user stories being available as reference material/documentation.
  • Integration with multiple silos for content.
Anonymous | TrustRadius Reviewer

Oracle WebCenter Content

  • Some functionality you would expect to be built-in (such as reporting for compliance) is not and requires other Oracle products to be integrated.
  • Separating an invoice with multiple lines for different departments is not an easy task.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Alfresco Content Services

Alfresco Content Services 9.0
Based on 9 answers
As per the current market and the line of products that are available for content and document management system, Alfresco is a very good option compared to other systems in terms of features and cost. Plus the community support is great. Also since the product is open source, it can be extended or understood in a better way.
Anonymous | TrustRadius Reviewer

Oracle WebCenter Content

Oracle WebCenter Content 7.9
Based on 2 answers
The challenges with converting to a completely new system create quite a barrier to switching to anything else. If we find another system that offers guaranteed improvements to the user interface -- as well as as a more coherent set of options for data interchanges with current and future enterprise data sources -- we would be more interested in swithing to that new product. Of course, the expense in purchasing competitor system, along with the costs of migrating all current content, along with retooling all existing workflows in place, would be carefully weighed against the benefits incurred from a switch-over.
Lee Cornelison | TrustRadius Reviewer

Usability

Alfresco Content Services

Alfresco Content Services 5.0
Based on 1 answer
Alfresco Content Services' UI has never been its strength from the beginning. Therefore, rating it from a usability standpoint, I will not rank it high. However, Alfresco Content Services can easily be integrated with any application and leveraged as a backend CMS or DM system. With the new Angular-based UI approach, it's very much possible to create custom UI on top of it as required.
Anonymous | TrustRadius Reviewer

Oracle WebCenter Content

Oracle WebCenter Content 6.0
Based on 1 answer
It meets all required functionality requirements -- but handles none of them in an exceptional manner
Lee Cornelison | TrustRadius Reviewer

Support Rating

Alfresco Content Services

Alfresco Content Services 8.0
Based on 3 answers
I am not big fan of Alfresco Content Services' support; it works on its own speed and sometimes it becomes challenging to achieve business needs. However, I appreciate regular delivery of security patches and updates
Anonymous | TrustRadius Reviewer

Oracle WebCenter Content

Oracle WebCenter Content 5.0
Based on 1 answer
No answer on this topic is available.

Implementation Rating

Alfresco Content Services

Alfresco Content Services 9.0
Based on 2 answers
Process was relatively smooth and overall, downtime minimal. MSI was very responsive to our needs and made the transition easier than it otherwise might have been.
Anonymous | TrustRadius Reviewer

Oracle WebCenter Content

No score
No answers yet
No answers on this topic

Alternatives Considered

Alfresco Content Services

All software has some pros and some cons. Alfresco has some good pluses, and suits our environment very well. It fit perfectly in the place that we are working on. That is why we decided to go with this software. Overall, the kind of content management that needs to be done in an organization is what would determine which software to use.
Anonymous | TrustRadius Reviewer

Oracle WebCenter Content

I can't really provide an answer for this question because I think the basic premise is flawed. Which system an organization selects is based (or should be based) on their unique business and organizational requirements, not the features of the system. We do not recommend a particular solution to a client based on subjective preference for one system over another but rather for its appropriateness to achieve a particular goal or collection of goals.
Scott Lewis | TrustRadius Reviewer

Return on Investment

Alfresco Content Services

  • Instant document lookup - No paper files to mail which saves in all areas of postage, truck delivery, physical storage warehouse space, printing, etc
  • No longer losing important documents - Previously with paper files things would go missing and those could be costly reports/assessments.
  • Ability to secure documents and provide access to only those who should be allowed to see that content
Jeff Neeve | TrustRadius Reviewer

Oracle WebCenter Content

  • We were looking for a scalable solution for invoice processing needs. WebCenter did fit the bill. It reduced manual data entry effort by 80%.
  • WebCenter saved our storage costs. We do not need to store the physical paper copies anymore in our expensive offices.
  • WebCenter increased the employee engagement and reduced monotonous data entry work. Employees now have time to spend on value-added work rather than data entry.
  • Auditors were happy with the tool, as they can retrieve any document with the click of a button as opposed to search and find a physical document.
Anonymous | TrustRadius Reviewer

Pricing Details

Alfresco Content Services

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Oracle WebCenter Content

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Alfresco Content Services
8.6
Oracle WebCenter Content
7.3

Likelihood to Renew

Alfresco Content Services
9.0
Oracle WebCenter Content
7.9

Usability

Alfresco Content Services
5.0
Oracle WebCenter Content
6.0

Support Rating

Alfresco Content Services
8.0
Oracle WebCenter Content
5.0

Implementation Rating

Alfresco Content Services
9.0
Oracle WebCenter Content

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