What users are saying about
64 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.1 out of 100
Based on 64 reviews and ratings
128 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.3 out of 100
Based on 128 reviews and ratings
Feature Set Ratings
Enterprise Content Management
8.0
Alfresco Content Services
80%

Sitecore Experience Manager
Feature Set Not Supported
N/A
Alfresco Content Services ranks higher in 13/13 features
Alfresco Content Services ranks higher in 13/13 features
Content capture & imaging
3.2
32%
4 Ratings

N/A
0 Ratings
File sync, storage & archiving
9.0
90%
5 Ratings

N/A
0 Ratings
Document management
10.0
100%
6 Ratings

N/A
0 Ratings
Records management
8.0
80%
5 Ratings

N/A
0 Ratings
Content search & retrieval
10.0
100%
6 Ratings

N/A
0 Ratings
Enterprise content collaboration
8.0
80%
6 Ratings

N/A
0 Ratings
Content publishing & creation
7.9
79%
4 Ratings

N/A
0 Ratings
Security, risk management & information governance
9.0
90%
5 Ratings

N/A
0 Ratings
Contract lifecycle management
8.9
89%
5 Ratings

N/A
0 Ratings
Automated workflows
9.0
90%
3 Ratings

N/A
0 Ratings
Artificial intelligence
8.0
80%
2 Ratings

N/A
0 Ratings
Mobile support
3.1
31%
3 Ratings

N/A
0 Ratings
Integration
9.9
99%
3 Ratings

N/A
0 Ratings
Security
Alfresco Content Services
Feature Set Not Supported
N/A

8.9
Sitecore Experience Manager
89%
Sitecore Experience Manager ranks higher in 1/1 features
Sitecore Experience Manager ranks higher in 1/1 features
Role-based user permissions
N/A
0 Ratings

8.9
89%
19 Ratings
Platform & Infrastructure
Alfresco Content Services
Feature Set Not Supported
N/A

8.0
Sitecore Experience Manager
80%
Sitecore Experience Manager ranks higher in 2/2 features
Sitecore Experience Manager ranks higher in 2/2 features
API
N/A
0 Ratings

7.9
79%
16 Ratings
Internationalization / multi-language
N/A
0 Ratings

8.0
80%
14 Ratings
Web Content Creation
Alfresco Content Services
Feature Set Not Supported
N/A

8.3
Sitecore Experience Manager
83%
Sitecore Experience Manager ranks higher in 8/8 features
Sitecore Experience Manager ranks higher in 8/8 features
WYSIWYG editor
N/A
0 Ratings

7.9
79%
19 Ratings
Code quality / cleanliness
N/A
0 Ratings

8.9
89%
18 Ratings
Admin section
N/A
0 Ratings

8.9
89%
18 Ratings
Page templates
N/A
0 Ratings

7.9
79%
16 Ratings
Library of website themes
N/A
0 Ratings

7.9
79%
6 Ratings
Mobile optimization / responsive design
N/A
0 Ratings

7.9
79%
16 Ratings
Publishing workflow
N/A
0 Ratings

8.0
80%
17 Ratings
Form generator
N/A
0 Ratings

8.9
89%
17 Ratings
Web Content Management
Alfresco Content Services
Feature Set Not Supported
N/A

8.3
Sitecore Experience Manager
83%
Sitecore Experience Manager ranks higher in 5/5 features
Sitecore Experience Manager ranks higher in 5/5 features
Content taxonomy
N/A
0 Ratings

8.9
89%
16 Ratings
SEO support
N/A
0 Ratings

7.9
79%
14 Ratings
Bulk management
N/A
0 Ratings

7.9
79%
12 Ratings
Availability / breadth of extensions
N/A
0 Ratings

7.9
79%
17 Ratings
Community / comment management
N/A
0 Ratings

9.0
90%
14 Ratings
Attribute Ratings
- Sitecore Experience Manager is rated higher in 4 areas: Likelihood to Recommend, Usability, Support Rating, Implementation Rating
- Alfresco Content Services and Sitecore Experience Manager are tied in 1 area: Likelihood to Renew
Likelihood to Recommend
8.0
Alfresco Content Services
80%
16 Ratings

8.9
Sitecore Experience Manager
89%
27 Ratings
Likelihood to Renew
9.0
Alfresco Content Services
90%
9 Ratings

9.0
Sitecore Experience Manager
90%
9 Ratings
Usability
5.0
Alfresco Content Services
50%
1 Rating

7.3
Sitecore Experience Manager
73%
4 Ratings
Support Rating
7.1
Alfresco Content Services
71%
3 Ratings

9.1
Sitecore Experience Manager
91%
4 Ratings
Online Training
Alfresco Content Services
N/A
0 Ratings

10.0
Sitecore Experience Manager
100%
1 Rating
Implementation Rating
9.0
Alfresco Content Services
90%
2 Ratings

9.1
Sitecore Experience Manager
91%
5 Ratings
Likelihood to Recommend
Alfresco Content Services
If you have regulatory or business needs that require saving email into Alfresco and you are using Outlook for Mac, you may need to perform significant customization to make it work. Additionally, if you will have users that will be members to a large numbers of sites over time, you need to thoroughly explore what functionality will be degraded or lost and how to mitigate the impact. Other than these two scenarios, I cannot think of any scenarios where Alfresco would not be well suited to an organization's needs.

Verified User
Executive in Legal
Financial Services Company, 51-200 employeesSitecore Experience Manager
Great for companies that are looking to create customized, tailored content solutions and be willing to put in the hard work and effort to maximize the value out of the tool. If your company is just looking for very basic content management without all the bells and whistles, I'd recommend looking elsewhere for less [money].

Verified User
Analyst in Marketing
Logistics and Supply Chain Company, 1001-5000 employeesPros
Alfresco Content Services
- Integration with other applications, namely Drupal and Moodle, was simple and works beautifully.
- The UI is intuitive, clean, and friendly. Users have required little training for basic functionality.
- We have been pleased with the overall system performance of Alfresco Enterprise Content Management.
Director of Technology and Chief Information Officer
Quality Matters ProgramE-Learning, 11-50 employees
Sitecore Experience Manager
- Personalisation of advertising banners based upon knowledge of the customer, like location or previous searches enables us to target customers with products and offers that they are more likely to engage with, which has been done to good effect.
- The use of Sitecore for content management enables the business and design team to perform changes to things, like images, content and page structure, which would otherwise have required a code release, which is costly in terms of man power.
- The A/B testing in Sitecore is good because it allows us to statistically verify minor changes to the site - like advert changes or component ordering on the page - as to whether or not they positively impact conversion.

Verified User
Manager in Information Technology
Airlines/Aviation Company, 5001-10,000 employeesCons
Alfresco Content Services
- Alfresco Process Services and Alfresco Application Development Framework integration makes for best functionality/application of ECM.
- Use case alignment - Marketing content and documentation of specific business requirements and user stories being available as reference material/documentation.
- Integration with multiple silos for content.

Verified User
Account Manager in Research & Development
Computer Software Company, 201-500 employeesSitecore Experience Manager
- Sitecore is Customer Engagement Platform. It comes with lots of features (e.g. Authoring, Analytics, personalization, A/B Test, Webforms for marketers etc), But, most of them are not being used by many clients. If you are really looking for just CMS (only authoring and publishing), then I don't think Sitecore is a way to go.
- You need to have a strong Sitecore certified developer base to manage the Sitecore platform (if you are using all features). It's the same case with others. But, finding a Sitecore certified (costs $$) developer is tough in the market. Now the market is growing (thanks to Sitecore promotional events) and Sitecore is gaining popularity, It may be easy to find such developers in the future. If you want to leverage most out of the Sitecore community you need to be a Sitecore certified developer.
- Sitecore comes with lots of built-in features and marketplace components. I feel this puts in a little tricky situation. It gives an opportunity for a normal developer to use some of the free marketplace module, which may or may not be supported in a future version of Sitecore. which may put the entire platform in risk to upgrade to latest Sitecore version. You need to have a proper process to control and validate the marketplace components before using them.
Techical Project Manager; Digital Architect, Sitecore Architect
InfosysInformation Technology and Services, 10,001+ employees
Pricing Details
Alfresco Content Services
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Sitecore Experience Manager
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Likelihood to Renew
Alfresco Content Services
Alfresco Content Services 9.0
Based on 9 answers
As per the current market and the line of products that are available for content and document management system, Alfresco is a very good option compared to other systems in terms of features and cost. Plus the community support is great. Also since the product is open source, it can be extended or understood in a better way.

Verified User
Former Employee in Information Technology
Media Production Company, 1001-5000 employeesSitecore Experience Manager
Sitecore Experience Manager 9.0
Based on 9 answers
Sitecore has proven that it can deliver on its promise of a robust, reliable enterprise CMS solution with plenty of features. Also, they keep updating it with more and better features. Now that we are highly trained on it we have started on getting the most out of it and we plan to keep doing more of that in the future.

Verified User
Professional in Information Technology
Financial Services Company, 10,001+ employeesUsability
Alfresco Content Services
Alfresco Content Services 5.0
Based on 1 answer
Alfresco Content Services' UI has never been its strength from the beginning. Therefore, rating it from a usability standpoint, I will not rank it high. However, Alfresco Content Services can easily be integrated with any application and leveraged as a backend CMS or DM system. With the new Angular-based UI approach, it's very much possible to create custom UI on top of it as required.

Verified User
Professional in Information Technology
Information Technology and Services Company, 201-500 employeesSitecore Experience Manager
Sitecore Experience Manager 7.3
Based on 4 answers
With any platform that offers so much capability, usability will naturally be more challenging. Sitecore does an admirable job and made massive strides in version 8, but at some times offers too many ways to achieve the same task allows users to sometimes take a path less efficient than the preferred path.
Chief Marketing Officer
RoundedcubeInternet, 11-50 employees
Support Rating
Alfresco Content Services
Alfresco Content Services 7.1
Based on 3 answers
I am not big fan of Alfresco Content Services' support; it works on its own speed and sometimes it becomes challenging to achieve business needs. However, I appreciate regular delivery of security patches and updates

Verified User
Professional in Information Technology
Information Technology and Services Company, 201-500 employeesSitecore Experience Manager
Sitecore Experience Manager 9.1
Based on 4 answers
Sitecore Support is very knowledgeable and helpful. We have raised a number of issues with them and they rarely fail to come up with an acceptable solution.

Verified User
Team Lead in Information Technology
Biotechnology Company, 1001-5000 employeesOnline Training
Alfresco Content Services
No score
No answers yet
No answers on this topic
Sitecore Experience Manager
Sitecore Experience Manager 10.0
Based on 1 answer
Sitecore captures and remembers every single interaction your customers and prospects have in any part of the system, allowing you to build comprehensive, ever-learning profiles of each individual. From email marketing, to social media, to online shopping, Sitecore remembers where each interaction left off so you can automatically continue the conversation. Sitecore helps you manage your content for each and every experience your customers enjoy. Customize what content you want and the system will take care of how it's displayed.

Verified User
Engineer in Information Technology
Information Technology and Services Company, 11-50 employeesImplementation Rating
Alfresco Content Services
Alfresco Content Services 9.0
Based on 2 answers
Process was relatively smooth and overall, downtime minimal. MSI was very responsive to our needs and made the transition easier than it otherwise might have been.

Verified User
Executive in Legal
Financial Services Company, 51-200 employeesSitecore Experience Manager
Sitecore Experience Manager 9.1
Based on 5 answers
Make sure you work with a partner that can help you take advantage of the entire platform. Specifically we see a lot of customers not taking advantage of Sitecore DMS and thus missing a huge opportunity. Sitecore is a platform that is meant to be constantly optimized and improved upon.
Chief Marketing Technologist
Technology Association of GeorgiaMarketing and Advertising, 51-200 employees
Alternatives Considered
Alfresco Content Services
All software has some pros and some cons. Alfresco has some good pluses, and suits our environment very well. It fit perfectly in the place that we are working on. That is why we decided to go with this software. Overall, the kind of content management that needs to be done in an organization is what would determine which software to use.

Verified User
Analyst in Information Technology
Financial Services Company, 10,001+ employeesSitecore Experience Manager
The decision to select Sitecore was not ultimately mine, but the fact that we were able to leverage in-house Microsoft .Net (C#) experience on a platform that had a library of extensions, but also allowed us to customize and keep private our confidential IP has been a big help. When you see a SharePoint site or a Drupal site you can usually tell "oh this is a MS SharePoint site", but with Sitecore the ability to customize and have different views even different components based on device type makes Sitecore a clear winner.

Verified User
Engineer in Information Technology
Computer Software Company, 11-50 employeesReturn on Investment
Alfresco Content Services
- Instant document lookup - No paper files to mail which saves in all areas of postage, truck delivery, physical storage warehouse space, printing, etc
- No longer losing important documents - Previously with paper files things would go missing and those could be costly reports/assessments.
- Ability to secure documents and provide access to only those who should be allowed to see that content
Programmer Analyst
Edmonton Public SchoolsPrimary/Secondary Education, 5001-10,000 employees
Sitecore Experience Manager
- ROI depends so much on implementation. Its would be difficult to comment in a positive or negative regarding CMS product to direct ROI. A non-technical user would be surprised at what a basic installation of Sitecore looks like. "Hello World" comes to mind. With that in mind we can look at two things, Sitecore Support and Sitecore Partners.
- Certified Internal Developers and Sitecore Support: This depends on the qualifications of your existing departments regarding implementing a enterprise CMS. No experience to some experience, this is a no brainer, rigorously vet top and middle partners and hire one to lead this effort. If your experienced still hire a partner and vet them but hire a middle to small partner and have them help, not lead.
- "Sitecore Window": You could equate Sitecore in some implementation as throwing expensive parts at a car problem. If your business requirements and data consumption needs are not within this cost window then in the end on paper it will be difficult to see ROI or that there just wasn't a return. Then it will be time to look at other lower cost alternatives The initial cost is just the start. Over engineering and expensive horizontal integration partners can cost someone a promotion or job.
- If your content workflows are complex, sites rendering data requirements are large and performance and scalability are paramount. Sitecore should be in your top 3.

Verified User
Consultant in Information Technology
Information Technology and Services Company, 1-10 employees