What users are saying about

AlienVault USM<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>

329 Ratings

FortiGate

64 Ratings

AlienVault USM<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>

329 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.9 out of 101

FortiGate

64 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.6 out of 101

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Likelihood to Recommend

AlienVault USM

AlienVault USM Anywhere is a great SIEM and if you need to deploy a SaaS solution then it is suited very well. It works very well for us being 100% AWS and integrates well with our toolset and AWS features. The Open Threat Intelligence (OTX) is perfect for providing context on events and feeding our incident response processes.
Matthew White profile photo

FortiGate

I've only used Fortigates in small and medium environments with multiple locations and the Fortigates work very well. They are usually very low maintenance and easy to upgrade. Creating site-to-site VPNs, as well as SSLVPNs, are very simple on Fortigates. The low-end Fortigates have pretty much the same functionality as the high end and can be managed the same way.
Artur Bittencourt profile photo

Feature Rating Comparison

Security Information and Event Management (SIEM)

AlienVault USM
7.3
FortiGate
Centralized event and log data collection
AlienVault USM
8.0
FortiGate
Correlation
AlienVault USM
8.0
FortiGate
Event and log normalization
AlienVault USM
8.0
FortiGate
Deployment flexibility
AlienVault USM
7.0
FortiGate
Custom dashboards and views
AlienVault USM
6.0
FortiGate
Host and network-based intrusion detection
AlienVault USM
7.0
FortiGate

Pros

  • AlienVault USM Anywhere is easy to deploy with their cloud-based model and deploying the required agents on-prem (or in the cloud) is quick and easy.
  • Custom rules allow for alerting based on content from events and you can even trigger agents in response to threats, shutting down computers or grabbing forensic info for incident response.
  • USM Anywhere also takes care of reporting for ISO and PCI, allowing you to pull reports for auditors at a moment’s notice.
  • With many integrations out-of-the-box, you can pull in all the data from products you use and other sources, such as Amazon CloudWatch Logs.
Matthew White profile photo
  • VPN client is easy to use and can be customized for your organization.
  • All features are enabled on the firewall with little to no impact on performance.
  • Easy to configure interface on the firewall but also has a command line available for high level admins.
  • Excellent technical support department - very quick response time.
  • Pricing was amazing compared to peers.
No photo available

Cons

  • We would love to be able to create custom rules based on a series of events, to create rule-sets where, for example, failed logins to the VPN Server are logged and then when a successful attempt follows soon after, it triggers an alarm for a Brute Force. It does this for things like OKTA already, so control over which events this applies to would be great.
  • More data tiers - something between 250GB and 500GB tiers, maybe break it down into 100GB tiers?
  • Integration with OpsGenie would be great.
Matthew White profile photo
  • The graphical interface of the FortiOS makes it look like an easy to use tool. This perception is true if you are going to do a really limited use of the appliance. However, it could create a false sense of confidence in using something that is really complex.
  • In the past months I know that a few customers were not happy about the quality of the support they received, especially from sales people. If it is true (I have no first hand evidence) it could be an important point to fix.
  • Some of the services and upgrades are costly. I am not saying they are not worth the money, but in a market that is really crowded, cost is a decision factor that could push companies to different platforms.
Fabrizio Volpe profile photo

Likelihood to Renew

AlienVault USM9.0
Based on 13 answers
It is a great product and has been instrumental to our security posture.
Dana Hancock profile photo
FortiGate8.9
Based on 2 answers
It is a friendly user technology, with a simplistic dashboard to manage and control the daily operation with a high grade of trust in security.
Kewyn Medina profile photo

Usability

AlienVault USM7.2
Based on 33 answers
The product once properly configured seems to offer a wealth of information but has it's issues. I feel that the initial setup/ installation should include technical support to get up and running. My personal experience from the configuration as installed indicates that the network adaptors are not properly configured to read information. The network ports where configured to only ready 1/2 the network?? So having help to get the system up and running should be part of the initial purchase.
James Ellsworth profile photo
FortiGate9.0
Based on 3 answers
Ease of configuration, rich feature set and robust monitoring have made this product almost fun to use. I still consult the manual, but the intuitive design of the GUI makes most configuration tasks self explanatory. We deploy several different models, but the management is nearly identical across all of them, making it easy to keep on top of hundreds of devices
Steve Jenovai profile photo

Reliability and Availability

AlienVault USM6.4
Based on 3 answers
No answer on this topic is available.
FortiGate10.0
Based on 2 answers
We had didn't any hardware failures at our two main office locations and upgraded our units last year after using them for about 5-6 years
Adrian Cumberbatch profile photo

Performance

AlienVault USM7.3
Based on 3 answers
No answer on this topic is available.
FortiGate10.0
Based on 1 answer
Good performance and really good integration. We have integration with Microsoft AD.
Kewyn Medina profile photo

Support

AlienVault USM7.6
Based on 24 answers
I have a 50/50 rating on this because they have been helpful in one aspect but not in another. They seem to be fairly responsive to requests, but like with my most recent request no solution offered. that is not truly a fair statement, but rather no solution unless I agree to pay additional fee's. From conversations with both our sales rep and another representative they both indicate that we have 3 years of extended support, but the problem reported to them is not covered under our support agreement.
James Ellsworth profile photo
FortiGate8.6
Based on 4 answers
Support staff is knowledgeable and answers questions quickly. I have not run into an issue to date that was not quickly resolved by the support staff.
Steve Jenovai profile photo

In-Person Training

AlienVault USM4.5
Based on 1 answer
No answer on this topic is available.
FortiGate10.0
Based on 1 answer
I received it a couple years afters use it and it was just to confirm my knowledge about the tool.
Kewyn Medina profile photo

Implementation

AlienVault USM7.1
Based on 37 answers
The best recommendation I can offer is understand the system that is being installed. Knowing how to configure and specific expectations that you expect from the machine. I would say to watch the tutorials and the online video's, get yourself involved with the community forum and ask the questions if you do not understand.Our company did not make the best choice on the computer that the service was installed on and it has led to some adverse effects that did not appear until now, almost 2 years later and needing to re-install the entire system all over again.If you need the help, ask for it. The technical support team at alienvault and community forum members are always there to answer questions.
James Ellsworth profile photo
FortiGate8.5
Based on 4 answers
Prepare for terrible support, hour long hold time for Level 1, and next-day call backs for Level 2.
No photo available

Alternatives Considered

I felt that AlienVault performed the SIEM aspect as well as the one mentioned. My opinion has always been that the SIEM product is as good as the person using it is experienced. I selected AlienVault because of the many added features.
Clark Crain profile photo
I know I am repeating myself but Fortigate, for the price, is the most complete and customizable product there is. It might not be the best but we always were able to fix or workaround the problems we encountered with the help of their support.
Marc-Olivier Turgeon-Ferland profile photo

Scalability

AlienVault USM6.3
Based on 3 answers
No answer on this topic is available.
FortiGate9.0
Based on 2 answers
My environments are pretty small (less than 100 users per location) so no issues here.
Adrian Cumberbatch profile photo

Return on Investment

No answers on this topic
  • Because we use FortiGate in all our offices and all FortiGates run on the same firmware/OS, it is really easy to setup cross-site configuration or deploy firewall/IPS rules company wide.
  • Fortinet always does things a bit differently than the rest which sometimes makes it easier to set up but most of times means that you need to contact support or search online to know what options really do. This can cost a lot of man-hour in the long run.
  • The man-hour needed to fix or workaround all the small bugs as to be the most impacting thing to consider before buying FortiGate. If you really use most of the features, you will need to put the time into learning this product. Also for some reason their support doesn't seem to be trained on a lot of features they have inside the product. I often have to link Fortinet documentations to the support technician for them to even understand which feature I am trying to implement.
Marc-Olivier Turgeon-Ferland profile photo

Screenshots

FortiGate

Pricing Details

AlienVault USM

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Additional Pricing Details

AlienVault USM More Information

FortiGate

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

FortiGate More Information