What users are saying about

Intercom

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Top Rated
143 Ratings
4 Ratings
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Score 6.8 out of 101

Intercom

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Top Rated
143 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.9 out of 101

Add comparison

Likelihood to Recommend

AllProWebTools

It works very well for my cooking business.
Trisha Thiel profile photo

Intercom

Well-suited
  • Quick chat tool implementation in a low-volume chat environment where you do not need customizable settings.
Less appropriate
  • High volume sales or support functions where your agents might forget to import chats to your CRM.
  • Settings where you need customizable CES/NPS/CSAT customer ratings of your agents, especially if you need your scale your questions to align with other cross-functional departments in your company.
No photo available

Feature Rating Comparison

Sales Force Automation

AllProWebTools
9.1
Intercom
Customer data management / contact management
AllProWebTools
9.1
Intercom
Workflow management
AllProWebTools
9.1
Intercom
Quote & order management
AllProWebTools
9.1
Intercom

Marketing Automation

AllProWebTools
9.1
Intercom
Lead management
AllProWebTools
9.1
Intercom
Email marketing
AllProWebTools
9.1
Intercom

CRM Project Management

AllProWebTools
9.1
Intercom
Task management
AllProWebTools
9.1
Intercom
Billing and invoicing management
AllProWebTools
9.1
Intercom

Customization

AllProWebTools
9.1
Intercom
Custom fields
AllProWebTools
9.1
Intercom

Platform

AllProWebTools
4.5
Intercom
Mobile access
AllProWebTools
4.5
Intercom

Pros

  • The CRM holds all of my contacts and it is already integrated with all of my other tools.
  • The Email Management system is already integrated with all of my other tools. This means that I do not have to download CSVs and upload them to a separate email program everytime I want to send out an email blast.
  • I can take payments in the same system that has my email marketing and CRM. This means that I can create tags and send different email campaigns depending on if I have received payment or not.
  • The website hosting means that I can use the same software to update my blog and gallery of food pictures.
  • I can sell tickets to my cooking classes from the same software that manages everything else that I do in my business.
  • I use the task manager that is built in to remind me of things I need to do. I really like that it is tied into my CRM so I can tag tasks to specific clients.
  • The built in timecard system allows me to "clock in" to whatever client that I am working on so that my time and hourly rate are automatically calculated for me. My invoices are sent automatically on the first of each month.
Trisha Thiel profile photo
  • User segmentation
  • Ability to send automated targeted notifications
  • Ease of use & setup
  • Flexibility in terms of dispatch times and types of messages that can be sent
  • The enormous number of simple integrations with applications that are possible
No photo available

Cons

  • QuickBooks Integration
  • More email templates
  • They do not have an app
Trisha Thiel profile photo
  • The ability to send push notifications (mobile) would be a cool addition that isn't currently available
  • An inbuilt notification center could be built using Intercom's tech stack which isn't currently something that the service offers
  • Intercom's phone integrations (to store calls and phone conversations) need a lot of customization unless you use their own service (JustCall)
No photo available

Likelihood to Renew

No score
No answers yet
No answers on this topic
Intercom9.2
Based on 3 answers
It's currently a perfect fit for our needs, and we are customer-focused and small. When we grow, we may need to re-evaluate, but our current team finds it easy. Reviewing conversations is simple and allows for great training. The canned replies make service fast and easy. Smart suggestions remove the need to re-write technical walkthroughs and explanations for our FAQ
Ariana Thompson profile photo

Usability

No score
No answers yet
No answers on this topic
Intercom9.0
Based on 1 answer
Intercom has really done a great job creating a focused product that provides huge value and is super easy to use. Our entire business group and a few engineering members are using it with no training whatsoever which is super rare for any platform.
Ziv Peled profile photo

Support

No score
No answers yet
No answers on this topic
Intercom7.2
Based on 2 answers
I got very good support so far. New product features and feature requests are a bit slow.
Ziv Peled profile photo

Implementation

No score
No answers yet
No answers on this topic
Intercom10.0
Based on 1 answer
Super easy implementation, no issues whatsoever, I can say I envy this part of Intercom
Ziv Peled profile photo

Alternatives Considered

I used to use Microsoft Excel to organize my business - but it got pretty crazy pretty fast.
Trisha Thiel profile photo
Intercom met our requirements from the beginning. We did not evaluate any competitors. We use Zuora on our support team, which has some overlap, but I am not a user of that.
DJ Kline profile photo

Return on Investment

  • It just makes it easier for me to track what is going on in my business.
  • I like having everything in one place, instead of a bunch of different programs.
Trisha Thiel profile photo
  • Greater customer engagement
  • More data visibility
  • Better messaging and A/B Testing based on usage insights & statistics
No photo available

Screenshots

Pricing Details

AllProWebTools

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$195*
1.  per installation
AllProWebTools Editions & Modules
AllProWebTools
Edition
Base + Website Hosting
$101
1. per installation
Additional Pricing Details
Starting price of $10/month for unlimited user accounts. Provides website hosting, task manager, blogging, password manager, office chat, and the WorkFlow Timeline. Setup fee covers up to 10 hours of personal training and data import from other software programs.

AllProWebTools More Information

Intercom

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Intercom Editions & Modules
Intercom
Additional Pricing Details

Intercom More Information