What users are saying about
13 Ratings
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Score 8 out of 100
1 Rating
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Score 8 out of 100

Likelihood to Recommend

Allscripts Professional EHR

Some of the key questions include functionality of the EHR in today's electronic marketplace. Also customer support ratings are important due to many ongoing difficulties previously experienced with older EHRs. Allscripts is well suited to the outpatient setting where many preformed templates provide a comprehensive overview of patients. Additionally, Allscripts' link with the imaging portal PACS is second to none.
Zubair Ahmed | TrustRadius Reviewer

EHR 24/7

Smaller doctor or dental offices would be fine using Office Ally for patient visits and appointments; it's easy to use and learn, and I'm able to handle most needs with it. For a larger practice, there are better, more technologically advanced software products that would offer more streamlined and professional statements, schedules, and accounting needs.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Billing and Claims Management

Allscripts Professional EHR
5.8
EHR 24/7
5.0
Real-time eligibility verification
Allscripts Professional EHR
4.0
EHR 24/7
Claims management
Allscripts Professional EHR
8.0
EHR 24/7
Coding
Allscripts Professional EHR
7.2
EHR 24/7
Patient billing
Allscripts Professional EHR
5.0
EHR 24/7
Financial Reporting
Allscripts Professional EHR
5.0
EHR 24/7
5.0

Patient Scheduling

Allscripts Professional EHR
7.5
EHR 24/7
8.5
Rule-based scheduling
Allscripts Professional EHR
7.0
EHR 24/7
9.0
Automated appointment reminders
Allscripts Professional EHR
8.0
EHR 24/7
8.0
Automated patient check-in
Allscripts Professional EHR
8.0
EHR 24/7
Multi-location support
Allscripts Professional EHR
8.3
EHR 24/7
Calendar interface
Allscripts Professional EHR
6.0
EHR 24/7

Electronic Medical Records

Allscripts Professional EHR
7.7
EHR 24/7
Charting / document management
Allscripts Professional EHR
8.1
EHR 24/7
Templates
Allscripts Professional EHR
8.0
EHR 24/7
Patient portal
Allscripts Professional EHR
6.2
EHR 24/7
Mobile/tablet support
Allscripts Professional EHR
7.7
EHR 24/7
Fax integration
Allscripts Professional EHR
7.8
EHR 24/7
Integration with other EMR and PM systems
Allscripts Professional EHR
8.0
EHR 24/7
Workflow automation
Allscripts Professional EHR
8.0
EHR 24/7
Speech recognition
Allscripts Professional EHR
7.0
EHR 24/7
Customization
Allscripts Professional EHR
7.2
EHR 24/7
E-prescribing
Allscripts Professional EHR
8.8
EHR 24/7

Medical Security and Privacy

Allscripts Professional EHR
8.9
EHR 24/7
8.0
HIPAA compliance
Allscripts Professional EHR
9.6
EHR 24/7
8.0
Role-based permission levels
Allscripts Professional EHR
9.6
EHR 24/7
8.0
Data backups and redundancy
Allscripts Professional EHR
8.2
EHR 24/7
Local mode / networking failsafe
Allscripts Professional EHR
8.2
EHR 24/7

Workflow and Scale

Allscripts Professional EHR
8.7
EHR 24/7
7.0
Task tracking
Allscripts Professional EHR
7.5
EHR 24/7
Specialty-specific workflows
Allscripts Professional EHR
9.0
EHR 24/7
Multi-office / multi-physician capabilities
Allscripts Professional EHR
9.5
EHR 24/7
7.0

Pros

Allscripts Professional EHR

  • Intuitive with documenting office visits
  • Easy to navigate around the screens when researching patient information
  • Able to customize lots of things throughout the program to work with requested workflows
Debbie Haro | TrustRadius Reviewer

EHR 24/7

  • Very user friendly - click and add an appointment right on the calendar.
  • Able to see the whole office schedule, all doctors, at once.
  • Automatic reminders sent at different intervals to remind patients of their upcoming appointments.
Anonymous | TrustRadius Reviewer

Cons

Allscripts Professional EHR

  • Allscripts could use improvement with stability. Once in awhile, the software would freeze upon loading images saved from radiology or lab reports. It frequently had trouble with login credentials.
  • Improve the clarity of scanned images in patient's EHR.
  • Conversability with other platforms, like Cerner, Epic, and McKesson.
  • Improve the way InterQual loads review platform as well as emailing hospital case manager feature.
Nicole Graves RN, CWCN | TrustRadius Reviewer

EHR 24/7

  • There needs to be a way to print patient visit summaries for a date range vs printing one summary for each appointment, one at a time.
  • It would be helpful if the top row of the calendar, showing doctors/practitioners names, would remain on the screen when scrolling to the end of the day. Appointments get scheduled under the wrong doctor at times because the names disappear and columns get confused.
  • There should be a way to view/print/download what has been paid, per patient, to the office in one place vs searching for payments under the Accounting Tab and payments tracked under Patient visits.
Anonymous | TrustRadius Reviewer

Support Rating

Allscripts Professional EHR

No score
No answers yet
No answers on this topic

EHR 24/7

EHR 24/7 6.0
Based on 1 answer
I haven't had to call too many times to get help with Office Ally but when I have had to call, I haven't always had the best customer service. It seems that I am bugging the person I reach when I call for technical support because I'm usually reminded that there are videos to watch for technical support help. On the flip side, there have been times that I called for help and was treated how you assume you'll be treated when you call for help - with grace, dignity, professionalism, and respect.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Allscripts Professional EHR

It was already in use when I was hired. I have mostly figured it out just messing around with it in my earlier spare time.
Joanie McConnell | TrustRadius Reviewer

EHR 24/7

No answers on this topic

Return on Investment

Allscripts Professional EHR

No answers on this topic

EHR 24/7

  • We are able to have appointments clearly scheduled weeks and months ahead of time so we save money by knowing when to have doctors come in or work elsewhere - we aren't having to pay a doctor to be here when there aren't patients scheduled.
  • We are able to pay doctors based on the number of office visits they have had with patients vs having to pay a base salary for a doctor even if they did not see any patients.
Anonymous | TrustRadius Reviewer

Screenshots

EHR 24/7

Pricing Details

Allscripts Professional EHR

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

EHR 24/7

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Allscripts Professional EHR
7.4
EHR 24/7
8.0

Support Rating

Allscripts Professional EHR
EHR 24/7
6.0

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