Alvaria Workforce vs. OpenText Qfiniti
Alvaria Workforce vs. OpenText Qfiniti
Product | Rating | Most Used By | Product Summary | Starting Price |
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Alvaria Workforce | N/A | Alvaria Workforce (formerly Aspect Workforce Management), is a suite of software which combines call center workforce management with advanced analytics features like call recording, speech analytics, eLearning for training, data sharing for schedule optimization across call center or branch locations, and desktop analytics for monitoring and analyzing discrete actions like employee keystrokes and application usage. The Basic, Advanced, and Enterprise tiers include… | N/A | |
OpenText Qfiniti | N/A | OpenText Qfiniti is an integrated, modular workforce optimization (WFO) solution designed to improve call and screen recording, workforce management, quality monitoring, process automation, liability recording, coaching and eLearning, and surveying in today’s enterprise customer engagement contact centers. It includes OpenText Explore, which is advanced voice of the customer analytics, as well as Qfiniti managed services. | N/A |
Alvaria Workforce | OpenText Qfiniti | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Alvaria Workforce | OpenText Qfiniti | |
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Top Pros |
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Top Cons |
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Alvaria Workforce | OpenText Qfiniti | |
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Small Businesses | 8x8 Contact Center Score 7.5 out of 10 | 8x8 Contact Center Score 7.5 out of 10 |
Medium-sized Companies | Eleveo Score 9.2 out of 10 | Eleveo Score 9.2 out of 10 |
Enterprises | Calabrio Teleopti WFM Score 8.7 out of 10 | Calabrio Teleopti WFM Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Alvaria Workforce | OpenText Qfiniti | |
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Likelihood to Recommend | 9.0 (8 ratings) | - (0 ratings) |
Likelihood to Renew | 8.6 (5 ratings) | - (0 ratings) |
Usability | 8.0 (1 ratings) | - (0 ratings) |
Support Rating | 8.0 (1 ratings) | - (0 ratings) |
Implementation Rating | 9.0 (1 ratings) | - (0 ratings) |
Alvaria Workforce | OpenText Qfiniti | |
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Likelihood to Recommend | Alvaria, Inc (Aspect Software + Noble Systems) | OpenText No answers on this topic |
Pros | Alvaria, Inc (Aspect Software + Noble Systems) | OpenText No answers on this topic |
Cons | Alvaria, Inc (Aspect Software + Noble Systems) | OpenText No answers on this topic |
Likelihood to Renew | Alvaria, Inc (Aspect Software + Noble Systems) | OpenText No answers on this topic |
Usability | Alvaria, Inc (Aspect Software + Noble Systems) | OpenText No answers on this topic |
Support Rating | Alvaria, Inc (Aspect Software + Noble Systems) | OpenText No answers on this topic |
Implementation Rating | Alvaria, Inc (Aspect Software + Noble Systems) | OpenText No answers on this topic |
Alternatives Considered | Alvaria, Inc (Aspect Software + Noble Systems) | OpenText No answers on this topic |
Return on Investment | Alvaria, Inc (Aspect Software + Noble Systems) | OpenText No answers on this topic |
ScreenShots |