What users are saying about

AnswerDash

5 Ratings

MySurveyLab

1 Ratings

AnswerDash

5 Ratings
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Score 7.3 out of 101

MySurveyLab

1 Ratings
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Score 9.1 out of 101

Add comparison

Likelihood to Recommend

AnswerDash

It is very useful if a customer isn't quite sure what they want, and prefer not to speak to a member of our sales team directly. It is less useful for our experienced knowledgeable customers.
Brooke Schell profile photo

MySurveyLab

MySurveyLab is best to use to measure satisfaction, both employee satisfaction and customer satisfaction.
George Smith profile photo

Feature Rating Comparison

Survey Format & Appearance

AnswerDash
MySurveyLab
8.5
Survey templates
AnswerDash
MySurveyLab
7.3
Themes
AnswerDash
MySurveyLab
9.1
Custom logo/branding
AnswerDash
MySurveyLab
9.1

Survey Content

AnswerDash
MySurveyLab
8.8
Changes to live survey
AnswerDash
MySurveyLab
9.1
Question design help
AnswerDash
MySurveyLab
8.2
Multiple question types
AnswerDash
MySurveyLab
9.1

Survey Logic

AnswerDash
MySurveyLab
9.1
Survey logic flexibility
AnswerDash
MySurveyLab
9.1

Survey Reporting & Analytics

AnswerDash
MySurveyLab
8.5
Response tracking
AnswerDash
MySurveyLab
7.3
Data export
AnswerDash
MySurveyLab
8.2
Standard reports
AnswerDash
MySurveyLab
9.1
Custom reports
AnswerDash
MySurveyLab
9.1
Analytics
AnswerDash
MySurveyLab
9.1

Survey Administration & Security

AnswerDash
MySurveyLab
8.6
Access controls
AnswerDash
MySurveyLab
8.2
Compliance
AnswerDash
MySurveyLab
9.1

Survey Distribution

AnswerDash
MySurveyLab
9.1
Vendor-offered crowdsourcing
AnswerDash
MySurveyLab
9.1
Respondent restrictions
AnswerDash
MySurveyLab
9.1

Pros

  • Importing our existing frequently asked questions and question and answer pages to the AnswerDash platform is absolutely effortless.
  • The feature within AnswerDash 2 intuitively learns and forecast questions for each individual customer is remarkably accurate.
  • Our customer experience satisfaction is at an all-time high and is contributing to an increase in sales.
Brooke Schell profile photo
  • They have great support that always will help you.
  • MySurveyLab is very flexible. Some things can be done in several ways.
  • They have a very good analytics module with trends, dashboards and data segments. This can give you another view of your data.
  • Collectors add flexibility to surveys. You can collect surveys from a few different source at once
  • They have a mobile application that can collect responses offline(!)
George Smith profile photo

Cons

  • The price is on the high end. We use a good part of our web growth budget on just AnswerDash.
  • I really have no other complaints. Although expensive, it's worth every penny.
  • We have had 0% negative feedback from our customers regarding AnswerDash.
Brooke Schell profile photo
  • Summary export in Excel could be nicer.
  • Tags in the left menu could be more intuitive.
George Smith profile photo

Alternatives Considered

AnswerDash is the first of its kind that we as a company have had the pleasure of implementing.
Brooke Schell profile photo
George Smith profile photo

Return on Investment

  • It has freed up a great amount of time for our sales team.
  • The sales team is able to focus on acquiring new clientele resulting in greater sales numbers company-wide.
  • The sales team can also make a greater number of repeat up-sells and add-on sales when the customers don't feel like they are being taken advantage of.
Brooke Schell profile photo
  • With MySurveyLab we were able to react immediately when customers were not happy, and this reduced churn a lot
George Smith profile photo

Pricing Details

AnswerDash

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

MySurveyLab

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Additional Pricing Details