AnswerDash vs. SurveyLab

AnswerDash

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
AnswerDash	Score 8.0 out of 10	N/A	AnswerDash is a self-service tool that enables online businesses to give their website visitors the right information, in the right place, at the right time. According to the vendor, with AnswerDash's Predictive Q&A Engine, companies dramatically cut their support costs while improving customer satisfaction. Founded by experts in human-computer interaction at the University of Washington, AnswerDash was named a Cool Vendor in Gartner's 2015 CRM Customer Service Report and received backing from…	N/A
SurveyLab	Score 9.7 out of 10	N/A	SurveyLab is a professional survey tool that can be used in the multiple areas that include: Customer Experience Managerment, HR (incl. 360 Feedback), Market Research, online tests and forms. The product has been in the market for 10 years. The vendor says their distinguishing feature is providing dedicated customer support and on-demand development for clients. The system also provides white-label opition and integrations with other tools, via API, which means a wide variety of…	N/A

Pricing

AnswerDash

SurveyLab

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
AnswerDash	SurveyLab
Free Trial
Yes	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	Yes

Entry-level Setup Fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	AnswerDash	SurveyLab
Top Pros	Pro Customer experience	Pro Good analytics Pro Analytics module Pro Mobile application
Top Cons	Minus High end Minus Worth every penny Minus Negative feedback	No answers on this topic

Features

AnswerDash

SurveyLab

Survey Format & Appearance

Comparison of Survey Format & Appearance features of Product A and Product B
	AnswerDash - Ratings	SurveyLab 8.5 1 Ratings 8% above category average
Survey templates	00 Ratings	7.31 Ratings
Themes	00 Ratings	9.11 Ratings
Custom logo/branding	00 Ratings	9.11 Ratings

Survey Content

Comparison of Survey Content features of Product A and Product B
	AnswerDash - Ratings	SurveyLab 8.8 1 Ratings 2% above category average
Changes to live survey	00 Ratings	9.11 Ratings
Question design help	00 Ratings	8.21 Ratings
Multiple question types	00 Ratings	9.11 Ratings

Survey Logic

Comparison of Survey Logic features of Product A and Product B
	AnswerDash - Ratings	SurveyLab 9.1 1 Ratings 9% above category average
Survey logic flexibility	00 Ratings	9.11 Ratings

Survey Reporting & Analytics

Comparison of Survey Reporting & Analytics features of Product A and Product B
	AnswerDash - Ratings	SurveyLab 8.5 1 Ratings 3% above category average
Response tracking	00 Ratings	7.31 Ratings
Data export	00 Ratings	8.21 Ratings
Standard reports	00 Ratings	9.11 Ratings
Custom reports	00 Ratings	9.11 Ratings
Analytics	00 Ratings	9.11 Ratings

Survey Administration & Security

Comparison of Survey Administration & Security features of Product A and Product B
	AnswerDash - Ratings	SurveyLab 8.6 1 Ratings 3% above category average
Access controls	00 Ratings	8.21 Ratings
Compliance	00 Ratings	9.11 Ratings

Survey Distribution

Comparison of Survey Distribution features of Product A and Product B
	AnswerDash - Ratings	SurveyLab 9.1 1 Ratings 12% above category average
Vendor-offered crowdsourcing	00 Ratings	9.11 Ratings
Respondent restrictions	00 Ratings	9.11 Ratings

Best Alternatives
	AnswerDash	SurveyLab
Small Businesses	Sogolytics Score 8.9 out of 10	Square 9 Softworks Score 9.7 out of 10
Medium-sized Companies	CustomerSuccessBox Score 9.5 out of 10	Qualaroo Score 6.7 out of 10
Enterprises	Quadient Inspire Score 9.4 out of 10	Medallia Score 9.1 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	AnswerDash	SurveyLab
Likelihood to Recommend	- (0 ratings)	9.1 (1 ratings)

User Testimonials
	AnswerDash	SurveyLab
Likelihood to Recommend	AnswerDash No answers on this topic	7 Points Ltd. MySurveyLab is best to use to measure satisfaction, both employee satisfaction and customer satisfaction. GS George Smith Customer Success Manager Read full review
Pros	AnswerDash No answers on this topic	7 Points Ltd. They have great support that always will help you. MySurveyLab is very flexible. Some things can be done in several ways. They have a very good analytics module with trends, dashboards and data segments. This can give you another view of your data. Collectors add flexibility to surveys. You can collect surveys from a few different source at once They have a mobile application that can collect responses offline(!) GS George Smith Customer Success Manager Read full review
Cons	AnswerDash No answers on this topic	7 Points Ltd. Summary export in Excel could be nicer. Tags in the left menu could be more intuitive. GS George Smith Customer Success Manager Read full review
Alternatives Considered	AnswerDash No answers on this topic	7 Points Ltd. GS George Smith Customer Success Manager Read full review
Return on Investment	AnswerDash No answers on this topic	7 Points Ltd. With MySurveyLab we were able to react immediately when customers were not happy, and this reduced churn a lot GS George Smith Customer Success Manager Read full review
ScreenShots	AnswerDash Screenshots	SurveyLab Screenshots