What users are saying about
2 Ratings
1 Rating
2 Ratings
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Score 8.9 out of 100
1 Rating
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Score 5 out of 100

Likelihood to Recommend

Antavo

It is well suited as a fashion and accessories industry customer loyalty programme platform. It is also a well organized way of managing reports and campaigns. It is also very suitable for low-budget programmes and we are satisfied with the services. So it is very suitable for my requirements.
Shashank Pathak | TrustRadius Reviewer

Giftbit

Giftbit is suited for straightforward and repeatable incentives (to tech-savvy users familiar with digital rewards redemptions) and less suited for flexible ad-hoc rewards distributions. Also less suited for API integration with the Fuel Cycle community platform as it causes more problems than it solves. Having moved my panel to the FocusVision Kinesis community platform, I have had ZERO issues with their API integration with Tango Card.
Anonymous | TrustRadius Reviewer

Pros

Antavo

  • Extremely user friendly.
  • Contributes advice and help consistently.
  • Great feedback and assistance.
  • Great for optimizing campaigns and conversions.
Shashank Pathak | TrustRadius Reviewer

Giftbit

  • It has a nice email builder for sending messages along with an incentive code to a person.
  • It segregates my USD balance from my CAN balance at the dashboard level so I can monitor both.
Anonymous | TrustRadius Reviewer

Cons

Antavo

  • Can't access through mobile devices.
  • Sometimes uploading files doesn't work.
  • Regional languages are not supported in app.
Shashank Pathak | TrustRadius Reviewer

Giftbit

  • The reporting is VERY basic.
  • Templates should be easier to create and re-use.
Anonymous | TrustRadius Reviewer

Usability

Antavo

Antavo 9.0
Based on 1 answer
Overall usability is very satisfying and it is a good systematic user experience, all the systems having some issues so it is also having issues in the system. But it makes some of our campaigns easily manageable and you can get the best return on investment on our campaigns. It is also very easy to manage too.
Shashank Pathak | TrustRadius Reviewer

Giftbit

No score
No answers yet
No answers on this topic

Support Rating

Antavo

Antavo 6.0
Based on 1 answer
Customer support is not well organised and you can make many efforts to get the resolution. For email or phone support you have to have the patience to deal with the support team, also if you submit a query the responding time is usually high.
Shashank Pathak | TrustRadius Reviewer

Giftbit

Giftbit 5.0
Based on 2 answers
When a redemption via the API connected to my community platform provider failed, the support was extremely limited. It was fast but limited. Most common conversations with Giftbit support ended in "unfortunately we cannot help you or your recipient with that issue." I'm not sure if Giftbit deserves 100% of the blame for API issues with Fuel Cycle community platform but the end result is that a user will redeem their points for a reward and would never get it. Once these issues are reported to me, I couldn't help them from the dashboard either as I was unable to review their claim codes, etc. and make it right, resulting in lost $.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Antavo

No answers on this topic

Giftbit

I have experience with Rybbon, PayPal and Tango Card in addition to Giftbit. From the API perspective of attaching one of these incentive providers to your community platform as its rewards mall it's not even close as Tango Card does the best job hands down. I have not had one complaint from any of my ~18,000 users regarding redemption issues or problems and I'm two months in to the relationship with Tango.Giftbit and its API was recommended (maybe mandated?) to us by our community platform provider as the only option so we weren't able to shop around. That is the genesis of its use as if we'd had our druthers, would have considered others.
Anonymous | TrustRadius Reviewer

Return on Investment

Antavo

  • Easily track all the activities on your campaign.
  • Great user behavior tracking.
  • Reporting is very good with special requirements.
Shashank Pathak | TrustRadius Reviewer

Giftbit

  • Negative: We lose money on failed redemptions via the API. If a user redeems their points on the platform for a reward but the Giftbit reward never gets to them in 90 days, Giftbit gives you back half the amount. Just not a fan of that business model as I end up many times having to pay the user the full amount again just to make them happy for the tech snafu caused by the API. This means for a $5 incentive that I pay $2.50 for the failed one plus another $5 to make it right with my panelist to save face.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Antavo

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Antavo Editions & Modules

Edition
Antavo$1,500.001
  1. Per Month
Additional Pricing Details

Giftbit

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

Giftbit Editions & Modules

Additional Pricing Details

Add comparison