What users are saying about
4 Ratings
37 Ratings
4 Ratings
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Score 8 out of 101
37 Ratings
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Score 7 out of 101

Likelihood to Recommend

Apptivo

(UPDATE: Please note that my review was for the Version 5 of their apps. They have recently updated 2 of their main apps to V6 which show a lot of improvements. The sad thing however is that many of their 40+ apps never even made to V5 let alone V6. V5 to V6 has taken over a year and only the core apps are getting attention.)

As it stands Apptivo is only useful for one person or sole trader type entities. If your business wants to use all the apps and works internationally then Apptivo will create headaches and frustration rather than increasing productivity. They may solve many of the 100+ items we provided them with free of charge in an upcoming release, but we left with a bad taste in our mouth. Countless hours lost in our business while we acted as bug finders for Apptivo while paying for the product.
No photo available

OpenAir PSA

This product is well suited for an organization that is focused on client services, project delivery, time tracking, expense reporting, and revenue recognition. From a pure project management perspective, this product is not as feature rich as say Microsoft Project Server. For organizations that are looking for detailed complex project plan and resource management (along with resource leveling, etc.), this is probably not the best suited product
No photo available

Feature Rating Comparison

Sales Force Automation

Apptivo
4.7
OpenAir PSA
Customer data management / contact management
Apptivo
8.7
OpenAir PSA
Workflow management
Apptivo
6.8
OpenAir PSA
Territory management
Apptivo
4.5
OpenAir PSA
Opportunity management
Apptivo
4.5
OpenAir PSA
Integration with email client (e.g., Outlook or Gmail)
Apptivo
6.0
OpenAir PSA
Quote & order management
Apptivo
1.0
OpenAir PSA
Interaction tracking
Apptivo
1.8
OpenAir PSA
Channel / partner relationship management
Apptivo
4.5
OpenAir PSA

Customer Service & Support

Apptivo
5.7
OpenAir PSA
Case management
Apptivo
7.7
OpenAir PSA
Help desk management
Apptivo
3.6
OpenAir PSA

Marketing Automation

Apptivo
4.5
OpenAir PSA
Lead management
Apptivo
4.5
OpenAir PSA
Email marketing
Apptivo
4.5
OpenAir PSA

CRM Project Management

Apptivo
7.3
OpenAir PSA
Task management
Apptivo
8.7
OpenAir PSA
Billing and invoicing management
Apptivo
4.5
OpenAir PSA
Reporting
Apptivo
8.7
OpenAir PSA

Customization

Apptivo
6.4
OpenAir PSA
Custom fields
Apptivo
6.4
OpenAir PSA
Custom objects
Apptivo
6.4
OpenAir PSA

Security

Apptivo
9.8
OpenAir PSA
Single sign-on capability
Apptivo
9.9
OpenAir PSA
Role-based user permissions
Apptivo
9.7
OpenAir PSA

Platform

Apptivo
9.7
OpenAir PSA
Mobile access
Apptivo
9.7
OpenAir PSA

Project Management

Apptivo
OpenAir PSA
5.6
Task Management
Apptivo
OpenAir PSA
5.5
Resource Management
Apptivo
OpenAir PSA
7.5
Gantt Charts
Apptivo
OpenAir PSA
5.4
Scheduling
Apptivo
OpenAir PSA
8.3
Workflow Automation
Apptivo
OpenAir PSA
4.2
Team Collaboration
Apptivo
OpenAir PSA
5.1
Support for Agile Methodology
Apptivo
OpenAir PSA
4.4
Support for Waterfall Methodology
Apptivo
OpenAir PSA
5.8
Document Management
Apptivo
OpenAir PSA
4.2
Email integration
Apptivo
OpenAir PSA
4.1
Mobile Access
Apptivo
OpenAir PSA
7.0
Timesheet Tracking
Apptivo
OpenAir PSA
7.6
Change request and Case Management
Apptivo
OpenAir PSA
4.6
Budget and Expense Management
Apptivo
OpenAir PSA
4.6

Professional Services Automation

Apptivo
OpenAir PSA
6.1
Quotes/estimates
Apptivo
OpenAir PSA
5.4
Invoicing
Apptivo
OpenAir PSA
6.9
Project & financial reporting
Apptivo
OpenAir PSA
5.5
Integration with accounting software
Apptivo
OpenAir PSA
6.4

Pros

Apptivo

  • Good for streamlining project management on projects over a long life cycle.
  • Helpful in keeping contacts up to date and relevant.
  • Streamlines processes across the organization where there are many departments.
No photo available

OpenAir PSA

  • Netsuite OpenAir PSA is highly configurable and has a large ecosystem of assets to work with.
  • Tasks are easily designed to automate processes in your business workflow.
  • OpenAir is designed in such a way that it can communicate and receive information from external systems without having to re-engineer your systems to make them work if you are following standard business practice.
No photo available

Cons

Apptivo

  • Homescreen claims to be the center of the application however the sub sections are mostly flawed or do not function as one would expect.
  • The built in email client kinda works but depending on which section of the app you are in the default font will be different from your signature. Also you cannot add a cell phone to staff signatures. I asked about this for months. It was never fixed. When will CRM companies learn that email is STILL the center of many business. It is unacceptable to have different fonts in the same mail and signatures that change from client to client.
  • They frequently messed up our contact data.
  • Multi currency exists on invoices but not on other apps.
  • Fragmentation with their apps....some apps are still on version 3 some on 4 and some on version 5. This means you are forced to deal with 2 or more different user interfaces within the same app.
  • No consistency between the apps.
  • Often there is little or no integration between the apps inside Apptivo.
No photo available

OpenAir PSA

  • Compared to QuickArrow, setting up reports to reflect the data accurately seemed to require a bit more consultant time and collaboration. Getting the numbers correct is essential, so budget extra time for this iniative. We also learned that certain calculations can not be displayed in the executive dashboards. Ask these questions upfront to ensure your dashboards are complete for your needs (again, working backwards in the preparation stages).
  • Compared to QuickArrow, NetSuite OpenAir PSA falls short in the resource management capabilities. UI, flexibility, and scheduling options all could be improved. This is on their roadmap, timeline yet to be defined. Scheduling is vitally important to our company and this is THE area where we feel is the applications weakest. However, the application does provide everything critical to scheduling and provided the elements we needed in order to be successful. We altered our scheduling process accordingly.
  • During our System Administration 3 day online training, when a question was asked about detailed functionality, sometimes the trainer would share..."Yes, OpenAir has a configuration for that. Just inquire with your consultant and they can flip that flag in your instance." The responsibility for obtaining these special application configurations was placed on the System Admin [in training] to ask and to take notes. If your company needs the application to work a certain way, speak up and ask your OA consultant. There seems to be MANY flags that can be flipped in the background to allow for the system to meet your needs. My complaint is that these are not published, rather made available if one inquires.
  • OpenAir is able to generate invoices directly and we strongly encourage using this feature to keep everything housed under one application. However, this did not work for our organization and we leveraged a financial integration. A bit of a pioneer integrating with Softrax -- the integration works well, however is quite fragile. We do receive appropriate support when needed, but would prefer the integration to be a bit more stable. We recommend integrating with their stated supported financial systems, as staying the course will likely net a more stable integration.
No photo available

Likelihood to Renew

Apptivo

No score
No answers yet
No answers on this topic

OpenAir PSA

OpenAir PSA 8.2
Based on 7 answers
It all depends. We are still looking at moving our consultants to Oracle PAC, in order to get our financial systems in line (we use Oracle Financials currently). We are feeling a lot of pain with integration and segmented systems.

Ultimately,it depends on how much pain is felt there. OpenAir has given us a path to follow on from QuickArrow. I foresee either moving onto Oracle PAC by end of calendar, or staying on OpenAir.

OpenAir to Oracle integration is not easy. From a reporting and process perspective, there’s been pain from being in different systems
No photo available

Usability

Apptivo

Apptivo 2.7
Based on 1 answer
Our uses kept running into bugs that stopped them from doing simple things like creating a contact or selecting an item from a custom drop list which is required to save the contact or item. This of course is after time was spent filling out all the previous data which gets lost when you cannot complete the form. This is just one example of many.
No photo available

OpenAir PSA

OpenAir PSA 9.4
Based on 4 answers
In this day and age I should not have to read a manual to understand a product. It should be intuitive to administrate and perform basic tasks. It feels like a ton of intelligence was poured into making OpenAir feature rich but no where near as much attention was given to the user experience.
No photo available

Reliability and Availability

Apptivo

No score
No answers yet
No answers on this topic

OpenAir PSA

OpenAir PSA 10.0
Based on 3 answers
The system up time was reliable and that was never anything we ever had any concerns/issues with.
No photo available

Performance

Apptivo

No score
No answers yet
No answers on this topic

OpenAir PSA

OpenAir PSA 9.0
Based on 3 answers
The performance was acceptable. If you had a very large data set you were working with it might take a little longer, but within reason.
No photo available

Support

Apptivo

No score
No answers yet
No answers on this topic

OpenAir PSA

OpenAir PSA 5.3
Based on 6 answers
As an admin, I've had more contact with OA support than most. I've found their response to tickets typically timely and helpful, however many of the responses to tickets are "we will file an enhancement request" and then I never hear about it again. So not terrible, but not a very fulfilling experience.
Bryan Parry profile photo

In-Person Training

Apptivo

No score
No answers yet
No answers on this topic

OpenAir PSA

OpenAir PSA 10.0
Based on 2 answers
Very knowledgeable and able to articulate how other customers configured the solution to meet their needs as well as the best practices they recommended.
No photo available

Online Training

Apptivo

No answers on this topic

OpenAir PSA

We did a 3 day online remote course back in April. NetSuite prefers training to occur before migration. We went over the functionality of tool and three months later we migrated. Personally, I didn’t find it that beneficial. Certain parts of it were beneficial as they applied to me – talked a lot about invoicing capabilities that didn’t apply to me. They also have knowledge base / e-learning assets, but I haven’t referred to them
No photo available

Implementation

Apptivo

Apptivo 3.6
Based on 1 answer
If you are starting a business and want a free app or nearly free app that can grow with you....then apptivo could be for you. However if you grow faster than them then you will be quickly seeking alternatives
No photo available

OpenAir PSA

OpenAir PSA 10.0
Based on 2 answers
It went fine. Everything came over the way we wanted. In addition to migrating the current projects we wanted to migrate historical data – did that seamlessly. The finished product looked pretty good – just needed to tweak – and they helped us with that
No photo available

Alternatives Considered

Apptivo

The price was right for what we needed to use Apptivo for (the CRM and the contact management/project management models). And, we needed something basic and easy to implement so we could get up and running with little down time. The other systems we evaluated didn't seem to have the exact pricing and features/functionality we were looking for so we made the determination that Apptivo would be the best fit.
No photo available

OpenAir PSA

Previously we used a custom application running on top of Oracle ERP. One of the reasons we chose OpenAIR was because it was covering our requirements for time tracking and project/resource management, much better than the custom app. In addition we got other features like: project teams, task assignments etc. Another reason we chose it was its integration with NetSuite which we have chosen to be our new ERP, integration that is still very basic.
Cristian Bodnarasec profile photo

Scalability

Apptivo

No score
No answers yet
No answers on this topic

OpenAir PSA

OpenAir PSA 10.0
Based on 2 answers
Once the system is setup, it's easy to manage and maintain.
No photo available

Return on Investment

Apptivo

  • Helped us increase time to completion of projects.
  • Allowed us to execute on customer service and response times.
  • Elevated our department's visibility within the organization for a more streamlined workflow.
No photo available

OpenAir PSA

  • OpenAir allows our organization to fully understand our resourcing needs, which helps provide background info when scoping new SOWs. This means our SOWs and timelines are more accurate and budgeted correctly.
  • OpenAir saves time for our organization, which ultimately helps us become more efficient in our work.
No photo available

Pricing Details

Apptivo

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Apptivo Editions & Modules

Edition
StarterFree1
Premium$101
Ultimate$251
EnterpriseN/A
  1. Per User per Month
Additional Pricing Details

OpenAir PSA

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

OpenAir PSA Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Apptivo
6.3
OpenAir PSA
6.9

Likelihood to Renew

Apptivo
OpenAir PSA
8.2

Usability

Apptivo
2.7
OpenAir PSA
9.4

Reliability and Availability

Apptivo
OpenAir PSA
10.0

Performance

Apptivo
OpenAir PSA
9.0

Support

Apptivo
OpenAir PSA
5.3

In-Person Training

Apptivo
OpenAir PSA
10.0

Implementation

Apptivo
3.6
OpenAir PSA
10.0

Scalability

Apptivo
OpenAir PSA
10.0

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