Arena.im vs. Freshworks Customer Service Suite

Arena.im

6 Reviews and Ratings

Freshworks Customer Service Suite

Freshworks Customer Service Suite

1 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Arena.im	Score 7.8 out of 10	N/A	Arena.im is a live chat, live blog, and content wall solution that can be embedded on a website, from the company of the same name headquartered in San Francisco. The solution avails an in-built customer data platform that enables users to activate individual marketing with centralized data and deliver real-time personal experiences to customers.	$99 per month
Freshworks Customer Service Suite	Score 8.0 out of 10	N/A	Freshworks Customer Service Suite is an AI-powered, comprehensive solution for offering customers seamless experiences today and in the future.	$35 per month per agent

Pricing

Arena.im

Freshworks Customer Service Suite

Editions & Modules

Professional: $99
per month 25,000 page views/month
Business: $249
per month 100,000 page views/month
Enterprise: Custom

Growth: $29
per month (billed annually) per agent
Pro: $69
per month (billed annually) per agent
Enterprise: $109
per month (billed annually) per agent

Offerings

Pricing Offerings
Arena.im	Freshworks Customer Service Suite
Free Trial
No	Yes
Free/Freemium Version
Yes	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

No setup fee

Additional Details

Discounts available for annual subscription.

—

More Pricing Information

Community Pulse
	Arena.im	Freshworks Customer Service Suite
Top Pros	Pro Easy to use Pro Relevant content Pro Cost efficient	No answers on this topic
Top Cons	Minus Different pricing Minus Additional functionality Minus Set up process	No answers on this topic

Best Alternatives
	Arena.im	Freshworks Customer Service Suite
Small Businesses	Gist Score 9.6 out of 10	Agiloft Flexible Service Desk Suite Score 9.0 out of 10
Medium-sized Companies	Genesys DX (discontinued) Score 10.0 out of 10	Agiloft Flexible Service Desk Suite Score 9.0 out of 10
Enterprises	Genesys DX (discontinued) Score 10.0 out of 10	Salesforce Service Cloud Score 8.7 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Arena.im	Freshworks Customer Service Suite
Likelihood to Recommend	8.7 (3 ratings)	- (0 ratings)

User Testimonials
	Arena.im	Freshworks Customer Service Suite
Likelihood to Recommend	Arena.im It is well suited for situations where a chat solution can be embedded on a page. This instance requires minimal setup and allows you to add chat functionality to your site within minutes. I think it's less suited as an internal messaging tool- there are already other solutions like Slack that have cornered that market. Incentivized Verified User Anonymous Read full review	Freshworks Inc No answers on this topic
Pros	Arena.im Easy to set up Easy to use Cost efficient Incentivized Verified User Anonymous Read full review	Freshworks Inc No answers on this topic
Cons	Arena.im Offer a lower-priced subscription for smaller blogs and websites. Provide a clearer way to see how many impressions have been used on the account so far. Incentivized OS Olaf Schaum Founder Read full review	Freshworks Inc No answers on this topic
Alternatives Considered	Arena.im We did not evaluate any other products as Arena.im fit our needs from the start. Incentivized Verified User Anonymous Read full review	Freshworks Inc No answers on this topic
Return on Investment	Arena.im Allowed us to fulfill customer requirements Saves us from developing it ourselves (build vs buy) Incentivized Verified User Anonymous Read full review	Freshworks Inc No answers on this topic
ScreenShots		Freshworks Customer Service Suite Screenshots