What users are saying about
2 Ratings
1 Rating
2 Ratings
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Score 9.2 out of 100
1 Rating
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Score 8 out of 100

Likelihood to Recommend

Arts People

Arts People is one of the best business decisions our theatre has ever made. It relieves staff of some of the tedious, time-consuming tasks while increasing the ease of selling tickets and subscriptions. That's our goal--to sell tickets easily, in a user-friendly manner at a reasonable cost. That's what Arts People allows us to do. It works for tiny venues (to greet each guest personally) as well as huge venues (ticket scanning solution).It is less appropriate for a one-time event. An Arts People user should have an ongoing series of events to take advantage of all the features (it even has a membership feature) and the time for training.
Anonymous | TrustRadius Reviewer

Bizly Webapp

  1. Bizly is well suited if you're short on headcount resources and are looking for a platform that can assist with the lift of sourcing venues and managing logistics of a venue.
  2. Bizly is also well suited when there are pre-defined agreements your organization requires a venue to sign/adhere to. I really appreciated being able to upload those agreements and attach them with any sourcing requests.
  3. Bizly is an excellent source of unique ideas and a database to get a sense of properties prior to booking.
The teams functions of Bizly could have been better. Setting up people with different payment options or granting other users permission to utilize the tool was very much a growing pain when we were piloting the program. I'm not sure if those have been addressed since. Their database could be much bigger and would love to see this in international space (at least Canada and the UK for sure).
Brayden McCleskey | TrustRadius Reviewer

Pros

Arts People

  • Their customer service is unsurpassed. Sometimes several folks will be working on different aspects of a complicated request, to address all the details. Once things are exactly the way I want it, as in season subscription package sales, a representative checks in to make sure we're satisfied. Only then is the ticket closed.
  • They have a very comprehensive, full featured ticketing system for all types of events and venues. Their dynamic door list is our favorite feature--no static printed door lists for us. That helps us greet each patron with up-to-date information and check them off the list. While my box officers are doing that, I can be at a remote location and see in real time who has arrived. We can make collaborative decisions about, for instance, holding the curtain for a critics arrival or adding a chair for an unexpected guest of a ticket-holder. We can keep a couple of tickets on hold for box officer discretion to address those unforeseen ticket window requests. Great flexibility which allows us to be efficient while giving good customer service to our patrons.
  • Even though the system is full-featured, it is not beyond the skills of those who considers themselves non-technical. Two sessions of training will get a box officer up-and-running. Because there are different levels of access, we don't have to worry about someone changing essential programming while they are checking in patrons.
  • They made their ticket landing page look like our website, so people don't even realize that they have been taken somewhere else. Plus, the patron can easily navigate back to our actual site, seamlessly.
Anonymous | TrustRadius Reviewer

Bizly Webapp

  • Sourcing unique location ideas for events
  • Managing numerous bookings on one platform
Brayden McCleskey | TrustRadius Reviewer

Cons

Arts People

  • Anything I've asked for, I've gotten so I don't see any need for improvement at the moment.
Anonymous | TrustRadius Reviewer

Bizly Webapp

  • Slow response rate at times (concierge service)
  • No international presence at the time of use
Brayden McCleskey | TrustRadius Reviewer

Support Rating

Arts People

No score
No answers yet
No answers on this topic

Bizly Webapp

Bizly Webapp 9.0
Based on 2 answers
The Bizly team bent over backward to make sure we were taken care of. As we were one of their larger clients at the time, they listened to product feedback and implemented many of the changes we were hoping to see. They were also quick to respond when I reached out directly.
Brayden McCleskey | TrustRadius Reviewer

Alternatives Considered

Arts People

  • Eventbrite is better for single, one-time events but isn't as full-featured as Arts People.
  • Brown Paper Tickets is clunky to use and harder to change globally when an event changes or adds shows.
  • Vendini--never used it because when I researched 10 different ticketing companies, they were the least helpful. They didn't listen to our needs, and instead told us what we should have. They were much more expensive than Arts People as well.
  • Constant Contact is truly great as a marketing tool. But their events feature was awkward and the payment method was Paypal. However, since it's integrated with Arts People, we can use Arts People for sales and Constant Contact for marketing.
Anonymous | TrustRadius Reviewer

Bizly Webapp

Bizly's concierge service was the differentiator here. The ability to simply send a message to the concierge team with a date, area, headcount, etc. and have them respond with several options was a godsend on numerous occasions
Brayden McCleskey | TrustRadius Reviewer

Return on Investment

Arts People

  • Positive - Our online vs phone call or in-person sales have increased steadily over the past 4 years since using Arts People. Less labor for us, more sales.
  • Positive - People are buying their tickets earlier than they used to - to reserve a coveted seat in a possible sold-out performance. That makes planning our marketing easier--whether to offer HotTix or special coded offers for shows that have fewer sales.
  • Negative - Some older folks still have problems with redeeming their subscription tickets for individual tickets without our personal assistance. We've been trying to pinpoint what that is--and Arts People helped us make a few adjustments. Sometimes people don't like to log in. That's one of the challenges of an integrated system. If the patron's profile changes in a way that impacts their subscription links, we need to step in. However, the overall time it has saved us in managing subscriptions is immeasurable.
Anonymous | TrustRadius Reviewer

Bizly Webapp

  • Reduced sourcing time
  • Saved research time in looking for locations
Brayden McCleskey | TrustRadius Reviewer

Screenshots

Pricing Details

Arts People

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Arts People Editions & Modules

Additional Pricing Details
We have a number of pricing options tailored to our clients needs. Our pricing is some of the lowest in the industry with no fees charged for donations made through the system.

Bizly Webapp

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Bizly Webapp Editions & Modules

Edition
INDIVIDUAL$0.00
CORPORATERequest for quote
ENTERPRISERequest for quote
    Additional Pricing Details

    Add comparison