What users are saying about
2 Ratings
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Score 9.2 out of 100
16 Ratings
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Score 3 out of 100

Likelihood to Recommend

Arts People

Arts People is one of the best business decisions our theatre has ever made. It relieves staff of some of the tedious, time-consuming tasks while increasing the ease of selling tickets and subscriptions. That's our goal--to sell tickets easily, in a user-friendly manner at a reasonable cost. That's what Arts People allows us to do. It works for tiny venues (to greet each guest personally) as well as huge venues (ticket scanning solution).It is less appropriate for a one-time event. An Arts People user should have an ongoing series of events to take advantage of all the features (it even has a membership feature) and the time for training.
Anonymous | TrustRadius Reviewer

Foundant Grant Lifecycle Manager

From where I stand, GLM is well-suited for use by small-staffed charitable foundations who make more than thirty (30) grants a year and distribute more than $500,000 in funds to non-profits. The software is able to handle every step in the grant-making process from receipt of a request, to the evaluation and decision regarding the grant, to tracking the pay-out, and to closing the grant when the work or the year is completed.
Gwenn Gebhard | TrustRadius Reviewer

Pros

Arts People

  • Their customer service is unsurpassed. Sometimes several folks will be working on different aspects of a complicated request, to address all the details. Once things are exactly the way I want it, as in season subscription package sales, a representative checks in to make sure we're satisfied. Only then is the ticket closed.
  • They have a very comprehensive, full featured ticketing system for all types of events and venues. Their dynamic door list is our favorite feature--no static printed door lists for us. That helps us greet each patron with up-to-date information and check them off the list. While my box officers are doing that, I can be at a remote location and see in real time who has arrived. We can make collaborative decisions about, for instance, holding the curtain for a critics arrival or adding a chair for an unexpected guest of a ticket-holder. We can keep a couple of tickets on hold for box officer discretion to address those unforeseen ticket window requests. Great flexibility which allows us to be efficient while giving good customer service to our patrons.
  • Even though the system is full-featured, it is not beyond the skills of those who considers themselves non-technical. Two sessions of training will get a box officer up-and-running. Because there are different levels of access, we don't have to worry about someone changing essential programming while they are checking in patrons.
  • They made their ticket landing page look like our website, so people don't even realize that they have been taken somewhere else. Plus, the patron can easily navigate back to our actual site, seamlessly.
Anonymous | TrustRadius Reviewer

Foundant Grant Lifecycle Manager

  • Foundant provides a streamlined grants management solution for reasonable cost.
  • The company listens to its users, collecting ideas and making improvements. Updates to the software are rolled out several times a year. When something cannot be changed right away, the company gives context and forecasts when the change might be possible.
  • While the software is easy to use, it also offers more advanced features (such as merge templates) that allow more customization for the advanced user.
Mary Giraulo | TrustRadius Reviewer

Cons

Arts People

  • Anything I've asked for, I've gotten so I don't see any need for improvement at the moment.
Anonymous | TrustRadius Reviewer

Foundant Grant Lifecycle Manager

  • Need a smother process for third party responses. Currently individuals recommending more than one student for scholarships have many emails to deal with to find the correct link to upload the correct student's letter.
  • Questions that would filter which applications the applicant would apply for.
Sally Weldon | TrustRadius Reviewer

Alternatives Considered

Arts People

  • Eventbrite is better for single, one-time events but isn't as full-featured as Arts People.
  • Brown Paper Tickets is clunky to use and harder to change globally when an event changes or adds shows.
  • Vendini--never used it because when I researched 10 different ticketing companies, they were the least helpful. They didn't listen to our needs, and instead told us what we should have. They were much more expensive than Arts People as well.
  • Constant Contact is truly great as a marketing tool. But their events feature was awkward and the payment method was Paypal. However, since it's integrated with Arts People, we can use Arts People for sales and Constant Contact for marketing.
Anonymous | TrustRadius Reviewer

Foundant Grant Lifecycle Manager

I have not used other online grantmaking products or evaluated others. I used to use MicroEdge Gifts, but not the online application version. It was a stand alone management system. This is hands-down better, easier to use and a more complete system
Susan Haley | TrustRadius Reviewer

Return on Investment

Arts People

  • Positive - Our online vs phone call or in-person sales have increased steadily over the past 4 years since using Arts People. Less labor for us, more sales.
  • Positive - People are buying their tickets earlier than they used to - to reserve a coveted seat in a possible sold-out performance. That makes planning our marketing easier--whether to offer HotTix or special coded offers for shows that have fewer sales.
  • Negative - Some older folks still have problems with redeeming their subscription tickets for individual tickets without our personal assistance. We've been trying to pinpoint what that is--and Arts People helped us make a few adjustments. Sometimes people don't like to log in. That's one of the challenges of an integrated system. If the patron's profile changes in a way that impacts their subscription links, we need to step in. However, the overall time it has saved us in managing subscriptions is immeasurable.
Anonymous | TrustRadius Reviewer

Foundant Grant Lifecycle Manager

  • Positive customer service--fairly easy to use for applicants.
  • Positive--easy to run reports you have already set up, so [it] saves time.
  • Negative--limited question types makes it harder to gather the data we want to track.
  • Negative--our budget is more complex than can be tracked in Foundant, so we have to use a separate program.
  • Negative--we have to track potential grantee conversations in a separate program.
  • Negative--getting data ready to display in a dashboard takes a lot of time to manipulate in Excel.
Kristen Summers | TrustRadius Reviewer

Screenshots

Arts People

Pricing Details

Arts People

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Arts People Editions & Modules

Additional Pricing Details
We have a number of pricing options tailored to our clients needs. Our pricing is some of the lowest in the industry with no fees charged for donations made through the system.

Foundant Grant Lifecycle Manager

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

Foundant Grant Lifecycle Manager Editions & Modules

Edition
Grant Lifecycle Manager (GLM)1
  1. Per Organization, Per Every 2 Years
Additional Pricing Details
Foundant Connect is an optional, add-on product linking data from GuideStar, Foundation Center, and GreatNonprofits into Foundant GLM„the organizations leading the industry in the data revolution. Connect allows users to quickly access and share data to make the grantmaking process easier and more efficient for everyone involved.

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