What users are saying about
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1395 Ratings
13 Ratings

Asana

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1395 Ratings
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Score 8.4 out of 100
13 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

Asana

Asana has helped us stay on track from briefing with marketing partners to planning with media partners then continuing the process of kicking off creative, working through creative and finalizing approvals to then finish and send to the activation team. It's a one stop shop for our project needs. Much like with any tool, getting users to adopt it and update can be a challenge but Asana makes it easy to assign tasks to keep folks in line.
Anonymous | TrustRadius Reviewer

osTicket

For beginning smaller companies that are in need of partially automating their incoming requests this product is easy to set up and will assist in structuring these request[s]. These requests can come in via email/phone or web portal. For companies that are beginning to streamline their support procedures, this tool can be a first step into automating part of these processes. This is also how user[s] should see it. It is merely a tool that can assist in structuring the incoming request flow the rest still has to be fit into business processes.
Sander Kaldenhoven | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Asana
7.8
osTicket
Task Management
Asana
9.1
osTicket
Resource Management
Asana
7.6
osTicket
Gantt Charts
Asana
8.1
osTicket
Scheduling
Asana
8.1
osTicket
Workflow Automation
Asana
7.9
osTicket
Team Collaboration
Asana
8.7
osTicket
Support for Agile Methodology
Asana
8.5
osTicket
Support for Waterfall Methodology
Asana
8.5
osTicket
Document Management
Asana
6.9
osTicket
Email integration
Asana
7.1
osTicket
Mobile Access
Asana
8.3
osTicket
Timesheet Tracking
Asana
6.1
osTicket
Change request and Case Management
Asana
8.4
osTicket
Budget and Expense Management
Asana
6.7
osTicket

Professional Services Automation

Asana
6.9
osTicket
Project & financial reporting
Asana
5.5
osTicket
Integration with accounting software
Asana
8.3
osTicket

Incident and problem management

Asana
osTicket
8.5
Organize and prioritize service tickets
Asana
osTicket
9.0
Expert directory
Asana
osTicket
9.0
Subscription-based notifications
Asana
osTicket
8.4
ITSM collaboration and documentation
Asana
osTicket
7.6
Ticket creation and submission
Asana
osTicket
9.0
Ticket response
Asana
osTicket
8.0

Self Help Community

Asana
osTicket
8.5
External knowledge base
Asana
osTicket
9.0
Internal knowledge base
Asana
osTicket
7.9

Multi-Channel Help

Asana
osTicket
6.9
Customer portal
Asana
osTicket
9.0
IVR
Asana
osTicket
7.0
Social integration
Asana
osTicket
4.0
Email support
Asana
osTicket
9.3
Help Desk CRM integration
Asana
osTicket
5.1

Pros

Asana

  • Task Management - Being able to assign resources and time lines to specific activities
  • Project Management - Being able to plan, execute and track project process using this tool
  • Customizability - Being able to customize a solution that meets your needs or activity.
Norman Hazlewood | TrustRadius Reviewer

osTicket

  • osTicket is extremely user friendly for end users and support agents. It's very easy for new end users to put in a service request. This aspect of simplicity is important because we don't have to train new users on how to put in service requests.
  • Feature wise osTicket has everything you need without being overly complicated or cluttered. This is important for us because it allows for faster support times and happier end users.
  • Lightweight and very reliable, osTicket uses PHP and MySQL. Setup is easy and it can be hosted internally or externally web hosed. Also, since it relies on PHP it gives you flexibility to use Apache, Nginx , Lighttpd , IIS, etc.
  • Thriving community: the community behind osTicket is feature-wise. Which is very helpful if you have any questions.
  • Best of all, osTicket is completely free and open source. While they do offer pair tier cloud-hosting and enterprise support. The free version offers all the features of the paid tiers (minus hosing and support).
Anonymous | TrustRadius Reviewer

Cons

Asana

  • I think there could be improved clarity around the different levels of Asana. For example, the resources available to paid accounts are not visible from the more basic accounts, so you're not aware that there are expanded options until you look in their knowledge base and see that they have additional features.
  • Exporting projects - you can export a project into a csv, but it isn't pretty. This can be challenging if you'd like to have an archived project folder for open records requests.
Anonymous | TrustRadius Reviewer

osTicket

  • Interface is fixed width and could stand to be re-written in a modern responsive style.
  • The automation could be improved, there are filters and rules but no strict automation.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Asana

Asana 9.5
Based on 35 answers
  • Mobile + Desktop capabilities - Able to use it anywhere, anytime.
  • Task management - Easy to view projects and their progress.
  • Time management - Easy to see what elements require time / how they interrelate and manage the project on an overall basis.
  • Company management - Be able to see from a master dashboard perspective where each project is in its stages of completion.
  • Clear communication - It's visually documented who is doing what at what time so that the whole project gets done.
page V | TrustRadius Reviewer

osTicket

No score
No answers yet
No answers on this topic

Usability

Asana

Asana 9.0
Based on 24 answers
It is very user-friendly. Takes a new employee an hour to start figuring out how the system works. That's an important factor. You don't want to encounter the issue where employees need a week to understand how the system works. For example, JIRA, I tried using it for a week and I still don't understand the complicated layout. Asana has a simple interface. Once you see it, you get it type of program.
Anonymous | TrustRadius Reviewer

osTicket

No score
No answers yet
No answers on this topic

Reliability and Availability

Asana

Asana 8.4
Based on 4 answers
Working with Asana on a daily basis
Ronen Soreq | TrustRadius Reviewer

osTicket

No score
No answers yet
No answers on this topic

Support Rating

Asana

Asana 7.8
Based on 94 answers
I haven't had to use their support so I can't rate it. The fact that I haven't needed them reflects the ease of use of the product. I would recommend that any new users schedule a complete demo of the product to ensure that they are using it to it's fullest (there's a lot of useful features).
Adam Lumley | TrustRadius Reviewer

osTicket

osTicket 6.0
Based on 1 answer
Being open-source it is community supported. There is a hosted version that provides better support. Honestly, I have not really needed support
Anonymous | TrustRadius Reviewer

Alternatives Considered

Asana

We selected ASANA based on the feature set, and ease of rollout. monday.com had very good workflow automation but we found that ASANA was quicker and easier for staff to build a task eco-system that worked for them.
Zoho Projects was a very strong contender but was much more expensive and so ASANA was the more effective choice across the board.
Anonymous | TrustRadius Reviewer

osTicket

SysAid free version has comparable features compare to osTicket such as Email to Ticket and self service portal however the cost to upgrade to the full version did sway our decision.
Anonymous | TrustRadius Reviewer

Scalability

Asana

Asana 8.2
Based on 1 answer
I used this tool on a daily basis at work and it runs as a solid rock
Ronen Soreq | TrustRadius Reviewer

osTicket

No score
No answers yet
No answers on this topic

Return on Investment

Asana

  • Asana helps improve productivity in the workspace by ensuring all team members know what projects/tasks they need to get done and by when.
  • Asana helps team members stay focused on what needs to get done and allows cross collaboration between departments which greatly increases overall company productivity by not having to wait around for email responses.
  • Asana is a good tool for project management and is easy to use, making it accessible for the whole company to use.
Anonymous | TrustRadius Reviewer

osTicket

  • When we had a hosted version of osTicket, we were saving some time by having them work on our setup, but we were spending a lot. Switching to our own osTicket build from their open sourcing not only saved us money upfront but we actually spent LESS time developing because we knew our ideas and didn't have to explain them to another (unrelated) party.
  • Creating our own ticketing infrastructure for institutional data requests has been a game changer for us. We have been able to interface with our enterprise email client and create a level of customization that meets our existing informational technology culture.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Asana

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$10*

* per user per month

Asana Editions & Modules

Edition
Premium$13.491
Business$30.491
  1. Per Month
Additional Pricing Details

osTicket

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

osTicket Editions & Modules

Additional Pricing Details

Rating Summary

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