Asana vs osTicket

Asana

Overall, despite its drawbacks, Asana works really well for our team. I think this is an appropriate [tool] for a mid-sized digital marketing firm, like ourselves. A software development team is going to want something more robust, like JIRA. However, if you're just shopping for an easy-to-learn tool that will help you manage responsibilities without relying on email? Asana is perfect. Its flexibility also makes it a great fit for most work-flows in almost any industry. Asana is simple out-of-the-box, but it does have robust functionalities that will allow your team to ramp up if desired.

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Elizabeth Remaklus

Senior Business Analyst

Lucid AgencyMarketing and Advertising, 11-50 employees

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osTicket

It works well for organizations that do not need fancy features and for organizations that have a small budget as there is not much maintenance involved, we basically installed the system and next time we touch the system is when we upgrade.

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Verified User

Administrator in Information Technology

Higher Education Company, 501-1000 employees

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Feature Rating Comparison

Asana

7.8

osTicket

—

Task Management

9.1

—

Resource Management

8.2

—

Gantt Charts

6.5

—

Scheduling

8.3

—

Workflow Automation

7.8

—

Team Collaboration

9.0

—

Support for Agile Methodology

8.5

—

Support for Waterfall Methodology

8.5

—

Document Management

6.9

—

Email integration

7.3

—

Mobile Access

8.2

—

Timesheet Tracking

6.1

—

Change request and Case Management

8.4

—

Budget and Expense Management

7.1

—

Asana

6.2

osTicket

—

Project & financial reporting

5.5

—

Integration with accounting software

7.0

—

Asana

—

osTicket

8.3

Organize and prioritize service tickets

—

9.4

Expert directory

—

8.3

Subscription-based notifications

—

5.7

ITSM collaboration and documentation

—

8.5

Ticket creation and submission

—

9.2

Ticket response

—

8.8

Asana

—

osTicket

8.6

External knowledge base

—

8.5

Internal knowledge base

—

8.8

Asana

—

osTicket

6.7

Customer portal

—

6.9

IVR

—

7.0

Social integration

—

4.0

Email support

—

7.9

Help Desk CRM integration

—

7.5

Pros

Asana allows you to organize your task through a list or through boards.
Asana has a great user interface so it's easy for you to locate the projects and the pieces of tasks under each project.
Asana's "My Tasks" feature allows you to see all the tasks assigned to you and you can re-arrange them according to priority level.
Asana allows me to attach files to each task which allows us to see the progress of the project. It allows you to comment on the current files and the owner of the task can revise it then according to your instructions.

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Brent Lionel Mausisa

Co-Founder

2for1 Virtual ExpertsInternet, 1-10 employees

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It is free and open-source
Easy to use
Easy to install and maintain
Many good features are delivered

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Verified User

Administrator in Information Technology

Higher Education Company, 501-1000 employees

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Cons

I wish Asana had more customizable reporting. One of the benefits of using Asana is that you can track tasks and actually use those tasks to build repeatable processes, but decoding reports can be challenging.
Asana's printing functionality needs improvement. You can use Asana tasks to create agendas, for example, but it's not possible to print a clean agenda to share with a group who's not on Asana and/or doesn't have their computer at a meeting.

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Melissa Miller

Admin and Finance Assistant

Intersection for the ArtsArts and Crafts, 1-10 employees

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More plugins, especially one for SAML authentication
Preserve styling on upgrade (colors)
Allow more dynamic ways of asking questions to users

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Verified User

Administrator in Information Technology

Higher Education Company, 501-1000 employees

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Likelihood to Renew

Asana10.0

Based on 32 answers

Asana is adding more useful features and it makes the work of their entire team more organized and more efficient. It really helps us in achieving greater achievements as a team. It helps us to earn more revenue since we have more satisfied clients, simply because we are able to finish their project on time or even before the due date.

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Brent Lionel Mausisa

Co-Founder

2for1 Virtual ExpertsInternet, 1-10 employees

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Usability

Asana6.0

Based on 5 answers

This is the best task management App for teams I have used

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Ronen Soreq

Project Manager

ClickSoftwareComputer Software, 501-1000 employees

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Reliability and Availability

Asana8.4

Based on 2 answers

Working with Asana on a daily basis

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Ronen Soreq

Project Manager

ClickSoftwareComputer Software, 501-1000 employees

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Support

Asana8.3

Based on 2 answers

They don't fix everything, but they have certainly gone the extra mile for us. When we were frustrated with a recent change that altered our default view of every project, changing it from all projects being visible to just incomplete projects being visible, they wrote a custom script to change all of our default views back for us, so we didn't have to manually click 3,000 times (we have over a thousand projects).

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Verified User

C-Level Executive in Product Management

Internet Company, 11-50 employees

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Alternatives Considered

Asana lets you view things in tasks. Trello is more geared toward projects with their board layout. I find Asana to have the best user interface of all project management softwares. It may be missing some functionality (like budgeting and time tracking -- which you can add on with integrations), but I feel that I can actually use it. With the other project management tools I get frustrated by trying to figure them out that I don't use them at all

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Melissa Miller

Admin and Finance Assistant

Intersection for the ArtsArts and Crafts, 1-10 employees

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Free, easy to install and it does the same job

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Verified User

Administrator in Information Technology

Higher Education Company, 501-1000 employees

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Scalability

Asana8.2

Based on 1 answer

I used this tool on a daily basis at work and it runs as a solid rock

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Ronen Soreq

Project Manager

ClickSoftwareComputer Software, 501-1000 employees

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Return on Investment

Asana has allowed us to better serve our customers by keeping track of requests and not dropping the ball.
Asana has allowed us to be more mindful of each other's times and commitments by allowing us to individually prioritize tasks in our own workflow.

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Melissa Miller

Admin and Finance Assistant

Intersection for the ArtsArts and Crafts, 1-10 employees

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