What users are saying about
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Top Rated
2026 Ratings
15 Ratings

Asana

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Top Rated
2026 Ratings
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Score 8.5 out of 100
15 Ratings
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Score 8.1 out of 100

Feature Set Ratings

    Project Management

    7.8

    Asana

    78%

    osTicket

    Feature Set Not Supported
    N/A
    Asana ranks higher in 14/14 features

    Task Management

    8.8
    88%
    158 Ratings
    N/A
    0 Ratings

    Resource Management

    7.4
    74%
    132 Ratings
    N/A
    0 Ratings

    Gantt Charts

    7.9
    79%
    44 Ratings
    N/A
    0 Ratings

    Scheduling

    7.9
    79%
    144 Ratings
    N/A
    0 Ratings

    Workflow Automation

    7.8
    78%
    114 Ratings
    N/A
    0 Ratings

    Team Collaboration

    8.5
    85%
    157 Ratings
    N/A
    0 Ratings

    Support for Agile Methodology

    8.5
    85%
    7 Ratings
    N/A
    0 Ratings

    Support for Waterfall Methodology

    8.5
    85%
    7 Ratings
    N/A
    0 Ratings

    Document Management

    7.0
    70%
    133 Ratings
    N/A
    0 Ratings

    Email integration

    7.1
    71%
    127 Ratings
    N/A
    0 Ratings

    Mobile Access

    8.3
    83%
    130 Ratings
    N/A
    0 Ratings

    Timesheet Tracking

    6.1
    61%
    6 Ratings
    N/A
    0 Ratings

    Change request and Case Management

    8.4
    84%
    4 Ratings
    N/A
    0 Ratings

    Budget and Expense Management

    6.7
    67%
    61 Ratings
    N/A
    0 Ratings

    Professional Services Automation

    6.8

    Asana

    68%

    osTicket

    Feature Set Not Supported
    N/A
    Asana ranks higher in 2/2 features

    Project & financial reporting

    5.5
    55%
    1 Rating
    N/A
    0 Ratings

    Integration with accounting software

    8.2
    82%
    35 Ratings
    N/A
    0 Ratings

    Incident and problem management

    Asana

    Feature Set Not Supported
    N/A
    7.9

    osTicket

    79%
    osTicket ranks higher in 6/6 features

    Organize and prioritize service tickets

    N/A
    0 Ratings
    8.4
    84%
    9 Ratings

    Expert directory

    N/A
    0 Ratings
    9.0
    90%
    4 Ratings

    Subscription-based notifications

    N/A
    0 Ratings
    8.4
    84%
    7 Ratings

    ITSM collaboration and documentation

    N/A
    0 Ratings
    7.1
    71%
    7 Ratings

    Ticket creation and submission

    N/A
    0 Ratings
    7.8
    78%
    9 Ratings

    Ticket response

    N/A
    0 Ratings
    6.9
    69%
    9 Ratings

    Self Help Community

    Asana

    Feature Set Not Supported
    N/A
    8.3

    osTicket

    83%
    osTicket ranks higher in 2/2 features

    External knowledge base

    N/A
    0 Ratings
    9.0
    90%
    5 Ratings

    Internal knowledge base

    N/A
    0 Ratings
    7.5
    75%
    7 Ratings

    Multi-Channel Help

    Asana

    Feature Set Not Supported
    N/A
    6.9

    osTicket

    69%
    osTicket ranks higher in 5/5 features

    Customer portal

    N/A
    0 Ratings
    9.0
    90%
    7 Ratings

    IVR

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Social integration

    N/A
    0 Ratings
    4.0
    40%
    1 Rating

    Email support

    N/A
    0 Ratings
    9.5
    95%
    7 Ratings

    Help Desk CRM integration

    N/A
    0 Ratings
    5.0
    50%
    3 Ratings

    Attribute Ratings

    • Asana is rated higher in 2 areas: Usability, Support Rating
    • osTicket is rated higher in 2 areas: Likelihood to Recommend, Likelihood to Renew

    Likelihood to Recommend

    8.0

    Asana

    80%
    189 Ratings
    8.6

    osTicket

    86%
    9 Ratings

    Likelihood to Renew

    9.6

    Asana

    96%
    35 Ratings
    10.0

    osTicket

    100%
    1 Rating

    Usability

    9.0

    Asana

    90%
    22 Ratings
    8.0

    osTicket

    80%
    1 Rating

    Availability

    8.4

    Asana

    84%
    4 Ratings

    osTicket

    N/A
    0 Ratings

    Support Rating

    5.9

    Asana

    59%
    81 Ratings
    1.2

    osTicket

    12%
    2 Ratings

    Implementation Rating

    Asana

    N/A
    0 Ratings
    10.0

    osTicket

    100%
    1 Rating

    Product Scalability

    8.2

    Asana

    82%
    1 Rating

    osTicket

    N/A
    0 Ratings

    Likelihood to Recommend

    Asana

    My experience in Asana is more than two years, and I really enjoyed the experience and working with my teams, as Asana provides effective communication between us and spread the fun, enthusiasm, and achievement in work faster, as I used conversations to inform the team what I want, follow up, comment on the tasks and inform them that the work is finished.
    Ammar Aboalrub | TrustRadius Reviewer

    osTicket

    For beginning smaller companies that are in need of partially automating their incoming requests this product is easy to set up and will assist in structuring these request[s]. These requests can come in via email/phone or web portal. For companies that are beginning to streamline their support procedures, this tool can be a first step into automating part of these processes. This is also how user[s] should see it. It is merely a tool that can assist in structuring the incoming request flow the rest still has to be fit into business processes.
    Sander Kaldenhoven | TrustRadius Reviewer

    Pros

    Asana

    • Easy to use by any user (good UX and no installation needed)
    • Easy to create a simple project, add tasks and sub tasks.
    • Different display options, according to the project/tasks type
    • Works great using a web browser, you don't have to install the application
    Anonymous | TrustRadius Reviewer

    osTicket

    • osTicket is extremely user friendly for end users and support agents. It's very easy for new end users to put in a service request. This aspect of simplicity is important because we don't have to train new users on how to put in service requests.
    • Feature wise osTicket has everything you need without being overly complicated or cluttered. This is important for us because it allows for faster support times and happier end users.
    • Lightweight and very reliable, osTicket uses PHP and MySQL. Setup is easy and it can be hosted internally or externally web hosed. Also, since it relies on PHP it gives you flexibility to use Apache, Nginx , Lighttpd , IIS, etc.
    • Thriving community: the community behind osTicket is feature-wise. Which is very helpful if you have any questions.
    • Best of all, osTicket is completely free and open source. While they do offer pair tier cloud-hosting and enterprise support. The free version offers all the features of the paid tiers (minus hosing and support).
    Anonymous | TrustRadius Reviewer

    Cons

    Asana

    • Some users might find the user interface a bit dull and un inspired
    • We found the way to use multiple workspaces a bit confusing
    • It takes quite a bit of planning to build a well organized workspace in order not to have way too many projects and tasks all over the place
    Louis Schietekat | TrustRadius Reviewer

    osTicket

    • Language package should permit also the translation of the templates
    • It should not require the user to enter his details when creating a new ticket. This should be filled automatically
    • Improve the layout of the ticket messages to facilitate reading and interpretation.
    Paulo Major | TrustRadius Reviewer

    Pricing Details

    Asana

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Optional
    $10

    Starting Price

    $50 per month

    Asana Editions & Modules

    Edition
    Premium$13.491
    Business$30.491
    1. per month
    Additional Pricing Details

    osTicket

    General

    Free Trial
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $9 per month

    osTicket Editions & Modules

    Additional Pricing Details

    Likelihood to Renew

    Asana

    Asana 9.6
    Based on 35 answers
    • Mobile + Desktop capabilities - Able to use it anywhere, anytime.
    • Task management - Easy to view projects and their progress.
    • Time management - Easy to see what elements require time / how they interrelate and manage the project on an overall basis.
    • Company management - Be able to see from a master dashboard perspective where each project is in its stages of completion.
    • Clear communication - It's visually documented who is doing what at what time so that the whole project gets done.
    page V | TrustRadius Reviewer

    osTicket

    osTicket 10.0
    Based on 1 answer
    It does well what I was looking for on a ticketing tool
    Paulo Major | TrustRadius Reviewer

    Usability

    Asana

    Asana 9.0
    Based on 22 answers
    It is very user-friendly. Takes a new employee an hour to start figuring out how the system works. That's an important factor. You don't want to encounter the issue where employees need a week to understand how the system works. For example, JIRA, I tried using it for a week and I still don't understand the complicated layout. Asana has a simple interface. Once you see it, you get it type of program.
    Anonymous | TrustRadius Reviewer

    osTicket

    osTicket 8.0
    Based on 1 answer
    I am familiar with osTicket and this allow me to teach all the staff and support them whenever they have any concern regarding the usability and following processes.
    Paulo Major | TrustRadius Reviewer

    Reliability and Availability

    Asana

    Asana 8.4
    Based on 4 answers
    Working with Asana on a daily basis
    Ronen Soreq | TrustRadius Reviewer

    osTicket

    No score
    No answers yet
    No answers on this topic

    Support Rating

    Asana

    Asana 5.9
    Based on 81 answers
    I haven't had to use their support so I can't rate it. The fact that I haven't needed them reflects the ease of use of the product. I would recommend that any new users schedule a complete demo of the product to ensure that they are using it to it's fullest (there's a lot of useful features).
    Adam Lumley | TrustRadius Reviewer

    osTicket

    osTicket 1.2
    Based on 2 answers
    Being open-source it is community supported. There is a hosted version that provides better support. Honestly, I have not really needed support
    Anonymous | TrustRadius Reviewer

    Implementation Rating

    Asana

    No score
    No answers yet
    No answers on this topic

    osTicket

    osTicket 10.0
    Based on 1 answer
    Grant all prerequisites are met, before installing to avoid any issue during the installation
    Paulo Major | TrustRadius Reviewer

    Alternatives Considered

    Asana

    I like how extensive the capabilities are for Asana. With other softwares it seems there are many things lacking. I feel like Asana is also a very user friendly platform and aesthetically pleasing which is important in a modern office. We have many young people entering our workspace and it is important to have software that is ahead of the times in functionality and efficiency.
    Chantelle Chase | TrustRadius Reviewer

    osTicket

    osTicket has proven to be a very useful tool for the team to help support the business. Open-source was the right price point and self-hosting as mentioned was quite important (however I believe that osTicket does have a hosting solution available if needed). Jitbit was a close contender but didn't like how it doesn't separate people submitting tickets from users acting as agents. So all in quite happy with the choice.
    Anonymous | TrustRadius Reviewer

    Scalability

    Asana

    Asana 8.2
    Based on 1 answer
    I used this tool on a daily basis at work and it runs as a solid rock
    Ronen Soreq | TrustRadius Reviewer

    osTicket

    No score
    No answers yet
    No answers on this topic

    Return on Investment

    Asana

    • Productivity - Most of all, it allows me to be more productive and have a good sense of where I am with projects and deadlines.
    • Easy to use - I can make the most of my time to get up (and stay) up and running.
    • Project coordination - Allows me to assign tasks to my interns and communicate directly within the platform to keep the work train moving.
    Kristi Porter | TrustRadius Reviewer

    osTicket

    • When we had a hosted version of osTicket, we were saving some time by having them work on our setup, but we were spending a lot. Switching to our own osTicket build from their open sourcing not only saved us money upfront but we actually spent LESS time developing because we knew our ideas and didn't have to explain them to another (unrelated) party.
    • Creating our own ticketing infrastructure for institutional data requests has been a game changer for us. We have been able to interface with our enterprise email client and create a level of customization that meets our existing informational technology culture.
    Anonymous | TrustRadius Reviewer

    Screenshots

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