Asana vs. osTicket

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Asana
Score 8.3 out of 10
N/A
Asana is a web and mobile project management app. With tasks, projects, conversations, and dashboards, Asana lets an entire team know who's doing what by when, enabling workload balancing. Users can also add integrations for GANTT charts, time tracking and more.
$50
per month
osTicket
Score 7.7 out of 10
N/A
osTicket is an open-source help desk / ticketing platform that can create inquiries online, through email, and through phone calls.
$9
per month
Pricing
AsanaosTicket
Editions & Modules
Premium
$13.49
per month
Business
$30.49
per month
No answers on this topic
Offerings
Pricing Offerings
AsanaosTicket
Free Trial
YesNo
Free/Freemium Version
YesYes
Premium Consulting/Integration Services
YesNo
Entry-level Setup Fee$10 per user per monthNo setup fee
Additional Details
More Pricing Information
Features
AsanaosTicket
Project Management
Comparison of Project Management features of Product A and Product B
Asana
8.1
163 Ratings
8% above category average
osTicket
-
Ratings
Task Management9.1163 Ratings00 Ratings
Resource Management7.8137 Ratings00 Ratings
Gantt Charts7.348 Ratings00 Ratings
Scheduling8.3148 Ratings00 Ratings
Workflow Automation8.5118 Ratings00 Ratings
Team Collaboration9.0162 Ratings00 Ratings
Support for Agile Methodology8.57 Ratings00 Ratings
Support for Waterfall Methodology8.57 Ratings00 Ratings
Document Management8.7138 Ratings00 Ratings
Email integration7.8130 Ratings00 Ratings
Mobile Access8.4135 Ratings00 Ratings
Timesheet Tracking6.16 Ratings00 Ratings
Change request and Case Management8.44 Ratings00 Ratings
Budget and Expense Management7.265 Ratings00 Ratings
Professional Services Automation
Comparison of Professional Services Automation features of Product A and Product B
Asana
6.8
39 Ratings
8% below category average
osTicket
-
Ratings
Project & financial reporting5.51 Ratings00 Ratings
Integration with accounting software8.138 Ratings00 Ratings
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Asana
-
Ratings
osTicket
7.6
9 Ratings
4% below category average
Organize and prioritize service tickets00 Ratings7.99 Ratings
Expert directory00 Ratings9.04 Ratings
Subscription-based notifications00 Ratings8.47 Ratings
ITSM collaboration and documentation00 Ratings7.27 Ratings
Ticket creation and submission00 Ratings6.89 Ratings
Ticket response00 Ratings6.29 Ratings
Self Help Community
Comparison of Self Help Community features of Product A and Product B
Asana
-
Ratings
osTicket
8.3
7 Ratings
7% above category average
External knowledge base00 Ratings9.05 Ratings
Internal knowledge base00 Ratings7.57 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
Asana
-
Ratings
osTicket
6.9
8 Ratings
10% below category average
Customer portal00 Ratings9.07 Ratings
IVR00 Ratings7.01 Ratings
Social integration00 Ratings4.01 Ratings
Email support00 Ratings9.57 Ratings
Help Desk CRM integration00 Ratings5.03 Ratings
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AsanaosTicket
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User Ratings
AsanaosTicket
Likelihood to Recommend
8.6
(193 ratings)
9.1
(9 ratings)
Likelihood to Renew
9.6
(34 ratings)
10.0
(1 ratings)
Usability
9.0
(22 ratings)
8.0
(1 ratings)
Availability
8.4
(2 ratings)
-
(0 ratings)
Support Rating
5.0
(42 ratings)
1.0
(2 ratings)
Implementation Rating
-
(0 ratings)
10.0
(1 ratings)
Product Scalability
8.2
(1 ratings)
-
(0 ratings)
User Testimonials
AsanaosTicket
Likelihood to Recommend
Asana
Asana fixed team issues like project transparency and communication, improved team performance, and enhanced office and mobile productivity. Upper management can solve project management issues quickly, and new hires can use the tool immediately. Asana's surveys simplify research and data collection. Its free trial, free plan, or paid SaaS subscription gives small and large teams the tools and centralized console to work through project tasks efficiently. Due to its complexity, Asana can be overwhelming at first.
Read full review
Enhancesoft LLC
For beginning smaller companies that are in need of partially automating their incoming requests this product is easy to set up and will assist in structuring these request[s]. These requests can come in via email/phone or web portal. For companies that are beginning to streamline their support procedures, this tool can be a first step into automating part of these processes. This is also how user[s] should see it. It is merely a tool that can assist in structuring the incoming request flow the rest still has to be fit into business processes.
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Pros
Asana
  • Through it, we were able to communicate and cooperate with the rest of the team to complete the work in the required manner and at the appropriate time.
  • Available for free on Android and iPhone.
  • Asana has a simple and easy user interface
Read full review
Enhancesoft LLC
  • osTicket is extremely user friendly for end users and support agents. It's very easy for new end users to put in a service request. This aspect of simplicity is important because we don't have to train new users on how to put in service requests.
  • Feature wise osTicket has everything you need without being overly complicated or cluttered. This is important for us because it allows for faster support times and happier end users.
  • Lightweight and very reliable, osTicket uses PHP and MySQL. Setup is easy and it can be hosted internally or externally web hosed. Also, since it relies on PHP it gives you flexibility to use Apache, Nginx , Lighttpd , IIS, etc.
  • Thriving community: the community behind osTicket is feature-wise. Which is very helpful if you have any questions.
  • Best of all, osTicket is completely free and open source. While they do offer pair tier cloud-hosting and enterprise support. The free version offers all the features of the paid tiers (minus hosing and support).
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Cons
Asana
  • Asana is not really a project management tool, it is good for simple projects only
  • UI has some glitches (doesn't save preferences, etc.)
  • Integration with other tools (Office 365, MS Project)
  • No reminders if the working period you entered is on holidays
Read full review
Enhancesoft LLC
  • Language package should permit also the translation of the templates
  • It should not require the user to enter his details when creating a new ticket. This should be filled automatically
  • Improve the layout of the ticket messages to facilitate reading and interpretation.
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Likelihood to Renew
Asana
  • Mobile + Desktop capabilities - Able to use it anywhere, anytime.
  • Task management - Easy to view projects and their progress.
  • Time management - Easy to see what elements require time / how they interrelate and manage the project on an overall basis.
  • Company management - Be able to see from a master dashboard perspective where each project is in its stages of completion.
  • Clear communication - It's visually documented who is doing what at what time so that the whole project gets done.
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Enhancesoft LLC
It does well what I was looking for on a ticketing tool
Read full review
Usability
Asana
It is very user-friendly. Takes a new employee an hour to start figuring out how the system works. That's an important factor. You don't want to encounter the issue where employees need a week to understand how the system works. For example, JIRA, I tried using it for a week and I still don't understand the complicated layout. Asana has a simple interface. Once you see it, you get it type of program.
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Enhancesoft LLC
I am familiar with osTicket and this allow me to teach all the staff and support them whenever they have any concern regarding the usability and following processes.
Read full review
Reliability and Availability
Asana
Working with Asana on a daily basis
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Enhancesoft LLC
No answers on this topic
Support Rating
Asana
I haven't had to use their support so I can't rate it. The fact that I haven't needed them reflects the ease of use of the product. I would recommend that any new users schedule a complete demo of the product to ensure that they are using it to it's fullest (there's a lot of useful features).
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Enhancesoft LLC
Being open-source it is community supported. There is a hosted version that provides better support. Honestly, I have not really needed support
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Implementation Rating
Asana
No answers on this topic
Enhancesoft LLC
Grant all prerequisites are met, before installing to avoid any issue during the installation
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Alternatives Considered
Asana
I like how extensive the capabilities are for Asana. With other softwares it seems there are many things lacking. I feel like Asana is also a very user friendly platform and aesthetically pleasing which is important in a modern office. We have many young people entering our workspace and it is important to have software that is ahead of the times in functionality and efficiency.
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Enhancesoft LLC
osTicket has proven to be a very useful tool for the team to help support the business. Open-source was the right price point and self-hosting as mentioned was quite important (however I believe that osTicket does have a hosting solution available if needed). Jitbit was a close contender but didn't like how it doesn't separate people submitting tickets from users acting as agents. So all in quite happy with the choice.
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Scalability
Asana
I used this tool on a daily basis at work and it runs as a solid rock
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Enhancesoft LLC
No answers on this topic
Return on Investment
Asana
  • Productivity - Most of all, it allows me to be more productive and have a good sense of where I am with projects and deadlines.
  • Easy to use - I can make the most of my time to get up (and stay) up and running.
  • Project coordination - Allows me to assign tasks to my interns and communicate directly within the platform to keep the work train moving.
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Enhancesoft LLC
  • When we had a hosted version of osTicket, we were saving some time by having them work on our setup, but we were spending a lot. Switching to our own osTicket build from their open sourcing not only saved us money upfront but we actually spent LESS time developing because we knew our ideas and didn't have to explain them to another (unrelated) party.
  • Creating our own ticketing infrastructure for institutional data requests has been a game changer for us. We have been able to interface with our enterprise email client and create a level of customization that meets our existing informational technology culture.
Read full review
ScreenShots

Asana Screenshots

Screenshot of Product HomepageScreenshot of Team ConversationsScreenshot of Project CalendarsScreenshot of InboxScreenshot of List ProjectScreenshot of Portfolios