What users are saying about

Asana<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>

Top Rated
739 Ratings

osTicket

6 Ratings

Asana<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>

Top Rated
739 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.3 out of 101

osTicket

6 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.6 out of 101

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Likelihood to Recommend

Asana

Overall, despite its drawbacks, Asana works really well for our team. I think this is an appropriate [tool] for a mid-sized digital marketing firm, like ourselves. A software development team is going to want something more robust, like JIRA. However, if you're just shopping for an easy-to-learn tool that will help you manage responsibilities without relying on email? Asana is perfect. Its flexibility also makes it a great fit for most work-flows in almost any industry. Asana is simple out-of-the-box, but it does have robust functionalities that will allow your team to ramp up if desired.
Elizabeth Remaklus profile photo

osTicket

It works well for organizations that do not need fancy features and for organizations that have a small budget as there is not much maintenance involved, we basically installed the system and next time we touch the system is when we upgrade.
No photo available

Feature Rating Comparison

Project Management

Asana
7.8
osTicket
Task Management
Asana
9.1
osTicket
Resource Management
Asana
8.2
osTicket
Gantt Charts
Asana
6.5
osTicket
Scheduling
Asana
8.3
osTicket
Workflow Automation
Asana
7.8
osTicket
Team Collaboration
Asana
9.0
osTicket
Support for Agile Methodology
Asana
8.5
osTicket
Support for Waterfall Methodology
Asana
8.5
osTicket
Document Management
Asana
6.9
osTicket
Email integration
Asana
7.3
osTicket
Mobile Access
Asana
8.2
osTicket
Timesheet Tracking
Asana
6.1
osTicket
Change request and Case Management
Asana
8.4
osTicket
Budget and Expense Management
Asana
7.1
osTicket

Professional Services Automation

Asana
6.2
osTicket
Project & financial reporting
Asana
5.5
osTicket
Integration with accounting software
Asana
7.0
osTicket

Incident and problem management

Asana
osTicket
8.3
Organize and prioritize service tickets
Asana
osTicket
9.4
Expert directory
Asana
osTicket
8.3
Subscription-based notifications
Asana
osTicket
5.7
ITSM collaboration and documentation
Asana
osTicket
8.5
Ticket creation and submission
Asana
osTicket
9.2
Ticket response
Asana
osTicket
8.8

Self Help Community

Asana
osTicket
8.6
External knowledge base
Asana
osTicket
8.5
Internal knowledge base
Asana
osTicket
8.8

Multi-Channel Help

Asana
osTicket
6.7
Customer portal
Asana
osTicket
6.9
IVR
Asana
osTicket
7.0
Social integration
Asana
osTicket
4.0
Email support
Asana
osTicket
7.9
Help Desk CRM integration
Asana
osTicket
7.5

Pros

  • Asana allows you to organize your task through a list or through boards.
  • Asana has a great user interface so it's easy for you to locate the projects and the pieces of tasks under each project.
  • Asana's "My Tasks" feature allows you to see all the tasks assigned to you and you can re-arrange them according to priority level.
  • Asana allows me to attach files to each task which allows us to see the progress of the project. It allows you to comment on the current files and the owner of the task can revise it then according to your instructions.
Brent Lionel Mausisa profile photo
  • It is free and open-source
  • Easy to use
  • Easy to install and maintain
  • Many good features are delivered
No photo available

Cons

  • I wish Asana had more customizable reporting. One of the benefits of using Asana is that you can track tasks and actually use those tasks to build repeatable processes, but decoding reports can be challenging.
  • Asana's printing functionality needs improvement. You can use Asana tasks to create agendas, for example, but it's not possible to print a clean agenda to share with a group who's not on Asana and/or doesn't have their computer at a meeting.
Melissa Miller profile photo
  • More plugins, especially one for SAML authentication
  • Preserve styling on upgrade (colors)
  • Allow more dynamic ways of asking questions to users
No photo available

Likelihood to Renew

Asana10.0
Based on 32 answers
Asana is adding more useful features and it makes the work of their entire team more organized and more efficient. It really helps us in achieving greater achievements as a team. It helps us to earn more revenue since we have more satisfied clients, simply because we are able to finish their project on time or even before the due date.
Brent Lionel Mausisa profile photo
No score
No answers yet
No answers on this topic

Usability

Asana6.0
Based on 5 answers
This is the best task management App for teams I have used
Ronen Soreq profile photo
No score
No answers yet
No answers on this topic

Reliability and Availability

Asana8.4
Based on 2 answers
Working with Asana on a daily basis
Ronen Soreq profile photo
No score
No answers yet
No answers on this topic

Support

Asana8.3
Based on 2 answers
They don't fix everything, but they have certainly gone the extra mile for us. When we were frustrated with a recent change that altered our default view of every project, changing it from all projects being visible to just incomplete projects being visible, they wrote a custom script to change all of our default views back for us, so we didn't have to manually click 3,000 times (we have over a thousand projects).
No photo available
No score
No answers yet
No answers on this topic

Alternatives Considered

Asana lets you view things in tasks. Trello is more geared toward projects with their board layout. I find Asana to have the best user interface of all project management softwares. It may be missing some functionality (like budgeting and time tracking -- which you can add on with integrations), but I feel that I can actually use it. With the other project management tools I get frustrated by trying to figure them out that I don't use them at all
Melissa Miller profile photo
Free, easy to install and it does the same job
No photo available

Scalability

Asana8.2
Based on 1 answer
I used this tool on a daily basis at work and it runs as a solid rock
Ronen Soreq profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • Asana has allowed us to better serve our customers by keeping track of requests and not dropping the ball.
  • Asana has allowed us to be more mindful of each other's times and commitments by allowing us to individually prioritize tasks in our own workflow.
Melissa Miller profile photo
  • It improved our time on responding to cases
  • It tracks work of entire department
  • Less users complain as everything is written down and we hold them accountable.
No photo available

Pricing Details

Asana

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
8.33*
1.  per user per month
Additional Pricing Details
Asana is always free for teams of up to 15 people.

osTicket

General
Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details