Asana
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Top Rated
2026 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.5 out of 100
Based on 2026 reviews and ratings
15 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.1 out of 100
Based on 15 reviews and ratings
Feature Set Ratings
Project Management

7.8
Asana
78%

osTicket
Feature Set Not Supported
N/A
Asana ranks higher in 14/14 features
Asana ranks higher in 14/14 features
Task Management

8.8
88%
158 Ratings

N/A
0 Ratings
Resource Management

7.4
74%
132 Ratings

N/A
0 Ratings
Gantt Charts

7.9
79%
44 Ratings

N/A
0 Ratings
Scheduling

7.9
79%
144 Ratings

N/A
0 Ratings
Workflow Automation

7.8
78%
114 Ratings

N/A
0 Ratings
Team Collaboration

8.5
85%
157 Ratings

N/A
0 Ratings
Support for Agile Methodology

8.5
85%
7 Ratings

N/A
0 Ratings
Support for Waterfall Methodology

8.5
85%
7 Ratings

N/A
0 Ratings
Document Management

7.0
70%
133 Ratings

N/A
0 Ratings
Email integration

7.1
71%
127 Ratings

N/A
0 Ratings
Mobile Access

8.3
83%
130 Ratings

N/A
0 Ratings
Timesheet Tracking

6.1
61%
6 Ratings

N/A
0 Ratings
Change request and Case Management

8.4
84%
4 Ratings

N/A
0 Ratings
Budget and Expense Management

6.7
67%
61 Ratings

N/A
0 Ratings
Professional Services Automation

6.8
Asana
68%

osTicket
Feature Set Not Supported
N/A
Asana ranks higher in 2/2 features
Asana ranks higher in 2/2 features
Project & financial reporting

5.5
55%
1 Rating

N/A
0 Ratings
Integration with accounting software

8.2
82%
35 Ratings

N/A
0 Ratings
Incident and problem management

Asana
Feature Set Not Supported
N/A

7.9
osTicket
79%
osTicket ranks higher in 6/6 features
osTicket ranks higher in 6/6 features
Organize and prioritize service tickets

N/A
0 Ratings

8.4
84%
9 Ratings
Expert directory

N/A
0 Ratings

9.0
90%
4 Ratings
Subscription-based notifications

N/A
0 Ratings

8.4
84%
7 Ratings
ITSM collaboration and documentation

N/A
0 Ratings

7.1
71%
7 Ratings
Ticket creation and submission

N/A
0 Ratings

7.8
78%
9 Ratings
Ticket response

N/A
0 Ratings

6.9
69%
9 Ratings
Self Help Community

Asana
Feature Set Not Supported
N/A

8.3
osTicket
83%
osTicket ranks higher in 2/2 features
osTicket ranks higher in 2/2 features
External knowledge base

N/A
0 Ratings

9.0
90%
5 Ratings
Internal knowledge base

N/A
0 Ratings

7.5
75%
7 Ratings
Multi-Channel Help

Asana
Feature Set Not Supported
N/A

6.9
osTicket
69%
osTicket ranks higher in 5/5 features
osTicket ranks higher in 5/5 features
Customer portal

N/A
0 Ratings

9.0
90%
7 Ratings
IVR

N/A
0 Ratings

7.0
70%
1 Rating
Social integration

N/A
0 Ratings

4.0
40%
1 Rating
Email support

N/A
0 Ratings

9.5
95%
7 Ratings
Help Desk CRM integration

N/A
0 Ratings

5.0
50%
3 Ratings
Attribute Ratings
- Asana is rated higher in 2 areas: Usability, Support Rating
- osTicket is rated higher in 2 areas: Likelihood to Recommend, Likelihood to Renew
Likelihood to Recommend

8.0
Asana
80%
189 Ratings

8.6
osTicket
86%
9 Ratings
Likelihood to Renew

9.6
Asana
96%
35 Ratings

10.0
osTicket
100%
1 Rating
Usability

9.0
Asana
90%
22 Ratings

8.0
osTicket
80%
1 Rating
Availability

8.4
Asana
84%
4 Ratings

osTicket
N/A
0 Ratings
Support Rating

5.9
Asana
59%
81 Ratings

1.2
osTicket
12%
2 Ratings
Implementation Rating

Asana
N/A
0 Ratings

10.0
osTicket
100%
1 Rating
Product Scalability

8.2
Asana
82%
1 Rating

osTicket
N/A
0 Ratings
Likelihood to Recommend
Asana
My experience in Asana is more than two years, and I really enjoyed the experience and working with my teams, as Asana provides effective communication between us and spread the fun, enthusiasm, and achievement in work faster, as I used conversations to inform the team what I want, follow up, comment on the tasks and inform them that the work is finished.
Freelancer
Self EmployedComputer Software, 1-10 employees
osTicket
For beginning smaller companies that are in need of partially automating their incoming requests this product is easy to set up and will assist in structuring these request[s]. These requests can come in via email/phone or web portal. For companies that are beginning to streamline their support procedures, this tool can be a first step into automating part of these processes. This is also how user[s] should see it. It is merely a tool that can assist in structuring the incoming request flow the rest still has to be fit into business processes.
Implementation Engineer
Audiovisueel.netBroadcast Media, 11-50 employees
Pros
Asana
- Easy to use by any user (good UX and no installation needed)
- Easy to create a simple project, add tasks and sub tasks.
- Different display options, according to the project/tasks type
- Works great using a web browser, you don't have to install the application

Verified User
Engineer in Other
Environmental Services Company, 11-50 employeesosTicket
- osTicket is extremely user friendly for end users and support agents. It's very easy for new end users to put in a service request. This aspect of simplicity is important because we don't have to train new users on how to put in service requests.
- Feature wise osTicket has everything you need without being overly complicated or cluttered. This is important for us because it allows for faster support times and happier end users.
- Lightweight and very reliable, osTicket uses PHP and MySQL. Setup is easy and it can be hosted internally or externally web hosed. Also, since it relies on PHP it gives you flexibility to use Apache, Nginx , Lighttpd , IIS, etc.
- Thriving community: the community behind osTicket is feature-wise. Which is very helpful if you have any questions.
- Best of all, osTicket is completely free and open source. While they do offer pair tier cloud-hosting and enterprise support. The free version offers all the features of the paid tiers (minus hosing and support).

Verified User
Employee in Information Technology
Higher Education Company, 1001-5000 employeesCons
Asana
- Some users might find the user interface a bit dull and un inspired
- We found the way to use multiple workspaces a bit confusing
- It takes quite a bit of planning to build a well organized workspace in order not to have way too many projects and tasks all over the place
Managing Director
IP BraaiLegal Services, 1-10 employees
osTicket
- Language package should permit also the translation of the templates
- It should not require the user to enter his details when creating a new ticket. This should be filled automatically
- Improve the layout of the ticket messages to facilitate reading and interpretation.
CTO (Chief Technical Officer)
Multi-ITTelecommunications, 1-10 employees
Pricing Details
Asana
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$10
Starting Price
$50 per month
Asana Editions & Modules
Edition
Premium | $13.491 |
---|---|
Business | $30.491 |
- per month
Additional Pricing Details
—osTicket
General
Free Trial
—Free/Freemium Version
Yes
Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$9 per month
osTicket Editions & Modules
—
Additional Pricing Details
—Likelihood to Renew
Asana
Asana 9.6
Based on 35 answers
- Mobile + Desktop capabilities - Able to use it anywhere, anytime.
- Task management - Easy to view projects and their progress.
- Time management - Easy to see what elements require time / how they interrelate and manage the project on an overall basis.
- Company management - Be able to see from a master dashboard perspective where each project is in its stages of completion.
- Clear communication - It's visually documented who is doing what at what time so that the whole project gets done.
CEO (Chief Executive Officer)
Simply Heaven DesignMarketing and Advertising, 1-10 employees
osTicket
osTicket 10.0
Based on 1 answer
It does well what I was looking for on a ticketing tool
CTO (Chief Technical Officer)
Multi-ITTelecommunications, 1-10 employees
Usability
Asana
Asana 9.0
Based on 22 answers
It is very user-friendly. Takes a new employee an hour to start figuring out how the system works. That's an important factor. You don't want to encounter the issue where employees need a week to understand how the system works. For example, JIRA, I tried using it for a week and I still don't understand the complicated layout. Asana has a simple interface. Once you see it, you get it type of program.

Verified User
Manager in Information Technology
Internet Company, 1-10 employeesosTicket
osTicket 8.0
Based on 1 answer
I am familiar with osTicket and this allow me to teach all the staff and support them whenever they have any concern regarding the usability and following processes.
CTO (Chief Technical Officer)
Multi-ITTelecommunications, 1-10 employees
Reliability and Availability
Asana
Asana 8.4
Based on 4 answers
Working with Asana on a daily basis
Project Manager
ClickSoftwareComputer Software, 501-1000 employees
osTicket
No score
No answers yet
No answers on this topic
Support Rating
Asana
Asana 5.9
Based on 81 answers
I haven't had to use their support so I can't rate it. The fact that I haven't needed them reflects the ease of use of the product. I would recommend that any new users schedule a complete demo of the product to ensure that they are using it to it's fullest (there's a lot of useful features).
Director of Marketing & Communications
787 NetworksMarketing and Advertising, 51-200 employees
osTicket
osTicket 1.2
Based on 2 answers
Being open-source it is community supported. There is a hosted version that provides better support. Honestly, I have not really needed support

Verified User
Manager in Information Technology
Hospital & Health Care Company, 501-1000 employeesImplementation Rating
Asana
No score
No answers yet
No answers on this topic
osTicket
osTicket 10.0
Based on 1 answer
Grant all prerequisites are met, before installing to avoid any issue during the installation
CTO (Chief Technical Officer)
Multi-ITTelecommunications, 1-10 employees
Alternatives Considered
Asana
I like how extensive the capabilities are for Asana. With other softwares it seems there are many things lacking. I feel like Asana is also a very user friendly platform and aesthetically pleasing which is important in a modern office. We have many young people entering our workspace and it is important to have software that is ahead of the times in functionality and efficiency.
Brand Development & Culture Specialist
SIRIUScreatorGraphic Design, 1-10 employees
osTicket
osTicket has proven to be a very useful tool for the team to help support the business. Open-source was the right price point and self-hosting as mentioned was quite important (however I believe that osTicket does have a hosting solution available if needed). Jitbit was a close contender but didn't like how it doesn't separate people submitting tickets from users acting as agents. So all in quite happy with the choice.

Verified User
Manager in Information Technology
Retail Company, 201-500 employeesScalability
Asana
Asana 8.2
Based on 1 answer
I used this tool on a daily basis at work and it runs as a solid rock
Project Manager
ClickSoftwareComputer Software, 501-1000 employees
osTicket
No score
No answers yet
No answers on this topic
Return on Investment
Asana
- Productivity - Most of all, it allows me to be more productive and have a good sense of where I am with projects and deadlines.
- Easy to use - I can make the most of my time to get up (and stay) up and running.
- Project coordination - Allows me to assign tasks to my interns and communicate directly within the platform to keep the work train moving.
Chief Do-Gooder
SignifyMarketing & Advertising, 1-10 employees
osTicket
- When we had a hosted version of osTicket, we were saving some time by having them work on our setup, but we were spending a lot. Switching to our own osTicket build from their open sourcing not only saved us money upfront but we actually spent LESS time developing because we knew our ideas and didn't have to explain them to another (unrelated) party.
- Creating our own ticketing infrastructure for institutional data requests has been a game changer for us. We have been able to interface with our enterprise email client and create a level of customization that meets our existing informational technology culture.

Verified User
Project Manager in Research & Development
Higher Education Company, 201-500 employees