ASAPP Customer Experience Performance (CXP) vs. Luma

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ASAPP Customer Experience Performance (CXP)
Score 7.7 out of 10
N/A
ASAPP in New York offers artificial intelligence and machine learning products to deliver automation and human augmentation, supporting customer experiences. They develop AI, machine learning, speech recognition, robotic process automation, and natural language processing software. Their flagship ASAPP Customer Experience Performance (CXP) supports asynchronous communication with conversational AI and machine learning sales prioritization, and provides conversational intelligence to support…N/A
Luma
Score 8.8 out of 10
N/A
Serviceaide headquartered in San Jose offers Luma, an AI virtual assistant designed for customer support.N/A
Pricing
ASAPP Customer Experience Performance (CXP)Luma
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
ASAPP Customer Experience Performance (CXP)Luma
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
ASAPP Customer Experience Performance (CXP)Luma
Top Pros

No answers on this topic

Top Cons

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Best Alternatives
ASAPP Customer Experience Performance (CXP)Luma
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Medium-sized Companies
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Enterprises
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User Ratings
ASAPP Customer Experience Performance (CXP)Luma
Likelihood to Recommend
-
(0 ratings)
8.5
(5 ratings)
User Testimonials
ASAPP Customer Experience Performance (CXP)Luma
Likelihood to Recommend
ASAPP
No answers on this topic
Serviceaide
I can fast chat, share files, share screens, present, and collaborate on any work through a streamlined interface. it is very easy to use and accessible worldwide for meetings despite long distances between users, You can use it to meet people virtually using video and audio, making it easy to connect with people across borders. It saves a lot of time and is effective for both discussion and work meetings.
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Pros
ASAPP
No answers on this topic
Serviceaide
  • It provides quick replies to the customer with chat it has AI which determines and replies to frequently asked questions.
  • Without stating the whole sentence it understands what the user is going to express it helps to get a better approach in terms of communication stability.
  • The best part is effective and satisfactory support given by he service owners.
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Cons
ASAPP
No answers on this topic
Serviceaide
  • more accessibility
  • mprovement in the Spanish language
  • a friendlier system
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Alternatives Considered
ASAPP
No answers on this topic
Serviceaide
1. Cheaper 2. More user friendly for both the organisers and attendees 3. Better design
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Return on Investment
ASAPP
No answers on this topic
Serviceaide
  • It is a somewhat complex tool to use where the learning curve can be high, but in the long run, customer service agents feel that the work is lighter. They are able to attend and prioritize customer calls making all customers feel satisfied with our services.
  • The purchase of this software is an investment that is undoubtedly worthwhile because, in the medium and long term, the sales department will work better and will be much more productive.
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ScreenShots