TrustRadius

ASC Neo Cloud vs. Eleveo

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ASC Neo Cloud
Score 0.0 out of 10
N/A
ASC offers a portfolio comprising of call recording, compliance, analysis of corporate communication and quality management as on-premise software as well as in the cloud as flexible services.N/A
Eleveo
Score 9.2 out of 10
N/A
Eleveo (formerly ZOOM International) solutions protect a business by recording contact center interactions like service requests, outbound sales, financial or healthcare transactions, providing solutions for privacy and regulatory requirements, and by capturing customer experience. Eleveo provides 100% global recording coverage in the cloud, on-premise, or in hybrid architecture with a fully Native Cloud WFO suite.N/A
Pricing
ASC Neo CloudEleveo
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
ASC Neo CloudEleveo
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Best Alternatives
ASC Neo CloudEleveo
Small Businesses
Clari Copilot
Clari Copilot
Score 8.9 out of 10
8x8 Contact Center
8x8 Contact Center
Score 7.5 out of 10
Medium-sized Companies
Gong
Gong
Score 9.2 out of 10
Zoom Contact Center
Zoom Contact Center
Score 9.2 out of 10
Enterprises
Webex Contact Center
Webex Contact Center
Score 8.8 out of 10
Calabrio Teleopti WFM
Calabrio Teleopti WFM
Score 8.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ASC Neo CloudEleveo
Likelihood to Recommend
-
(0 ratings)
8.7
(9 ratings)
Support Rating
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
ASC Neo CloudEleveo
Likelihood to Recommend
ASC Technologies
No answers on this topic
ZOOM International
Zoom management suite is well suited for companies that have enforced call center optimization software previously. Coming from other software, Zoom makes the transition very smooth. But, if a call center software has never been used in a workplace, I feel like this isn't the place to start. There is a pretty steep learning curve.
Bailey Testerman | TrustRadius Reviewer
Bailey Testerman
Communications Director
Read full review
Pros
ASC Technologies
No answers on this topic
ZOOM International
  • Recording Agent interactions. It is simple and easy to adopt and retrieving them is also convenient.
  • The follow up with the customer experience is smooth and flawless.
  • The ease of initial installation and the operations of it including adding and removing agents.
Alfred Brock | TrustRadius Reviewer
Alfred Brock
Communications Specialist
Read full review
Cons
ASC Technologies
No answers on this topic
ZOOM International
  • The user to manipulate the tool has to full pass through training.
  • Support availability is low.
  • Complex project handling is also slow.
Hannah Caleb | TrustRadius Reviewer
Hannah Caleb
Quality Engineer
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Support Rating
ASC Technologies
No answers on this topic
ZOOM International
At the moment there is no reason to use the ZOOM support.
Verified User
Anonymous
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Alternatives Considered
ASC Technologies
No answers on this topic
ZOOM International
ZOOM Quality Management Suite has better stability and is more user-friendly. ZOOM Quality Management Suite has better auditing features when trying to assess the performance of the users. My personal impression is that Zoom Quality Management uses less bandwidth than its competitors thus making it easier to interact with the tools we use on a day-to-day basis.
Verified User
Anonymous
Read full review
Return on Investment
ASC Technologies
No answers on this topic
ZOOM International
  • Staff feels more equipped to handle calls well.
  • Follow up after calls have been more successful.
  • Benchmarking process improvements is easier.
Bailey Testerman | TrustRadius Reviewer
Bailey Testerman
Communications Director
Read full review
ScreenShots