What users are saying about
54 Ratings
54 Ratings
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Score 9.7 out of 100
1 Rating
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Score 6 out of 100

Feature Set Ratings

    Survey Format & Appearance

    8.2

    AskNicely

    82%

    Intouch Insight

    Feature Set Not Supported
    N/A
    AskNicely ranks higher in 3/3 features

    Survey templates

    8.5
    85%
    26 Ratings
    N/A
    0 Ratings

    Themes

    7.9
    79%
    21 Ratings
    N/A
    0 Ratings

    Custom logo/branding

    8.3
    83%
    24 Ratings
    N/A
    0 Ratings

    Survey Content

    8.7

    AskNicely

    87%

    Intouch Insight

    Feature Set Not Supported
    N/A
    AskNicely ranks higher in 3/3 features

    Changes to live survey

    8.8
    88%
    19 Ratings
    N/A
    0 Ratings

    Question design help

    8.7
    87%
    21 Ratings
    N/A
    0 Ratings

    Multiple question types

    8.5
    85%
    14 Ratings
    N/A
    0 Ratings

    Survey Logic

    7.9

    AskNicely

    79%

    Intouch Insight

    Feature Set Not Supported
    N/A
    AskNicely ranks higher in 1/1 features

    Survey logic flexibility

    7.9
    79%
    19 Ratings
    N/A
    0 Ratings

    Survey Reporting & Analytics

    8.4

    AskNicely

    84%

    Intouch Insight

    Feature Set Not Supported
    N/A
    AskNicely ranks higher in 5/5 features

    Response tracking

    8.9
    89%
    25 Ratings
    N/A
    0 Ratings

    Data export

    8.5
    85%
    22 Ratings
    N/A
    0 Ratings

    Standard reports

    8.3
    83%
    23 Ratings
    N/A
    0 Ratings

    Custom reports

    7.9
    79%
    18 Ratings
    N/A
    0 Ratings

    Analytics

    8.4
    84%
    20 Ratings
    N/A
    0 Ratings

    Survey Administration & Security

    8.8

    AskNicely

    88%

    Intouch Insight

    Feature Set Not Supported
    N/A
    AskNicely ranks higher in 2/2 features

    Access controls

    8.9
    89%
    18 Ratings
    N/A
    0 Ratings

    Compliance

    8.7
    87%
    15 Ratings
    N/A
    0 Ratings

    Survey Distribution

    8.4

    AskNicely

    84%

    Intouch Insight

    Feature Set Not Supported
    N/A
    AskNicely ranks higher in 2/2 features

    Vendor-offered crowdsourcing

    8.1
    81%
    5 Ratings
    N/A
    0 Ratings

    Respondent restrictions

    8.6
    86%
    13 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • AskNicely is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.9

    AskNicely

    89%
    26 Ratings
    6.0

    Intouch Insight

    60%
    1 Rating

    Likelihood to Recommend

    AskNicely

    AskNicely is well suited for surveying customers about how they are feeling about your product. This can be their overall feeling or after they have taken a certain action. E.g. used a particular feature. It's not designed for getting through customer feedback, rather gauging satisfaction. You will need to follow up with other survey methods for detailed feedback.
    Nikhil George | TrustRadius Reviewer

    Intouch Insight

    Intouch Insights is great for companies needing to a deeper look at their customer base without the need to pay for a consultant to do it. Intouch does enable you to reach people on all platforms (desktop, mobile, tablet) and lets you create a decent experience too. If you're a small marketing team, make sure you allow the appropriate time span to set up and use the software as it can eat into time.
    Anonymous | TrustRadius Reviewer

    Pros

    AskNicely

    • NPS Surveys - Easy to access and use and branded for our company.
    • Analytics - AskNicely provides simple and robust analytics for identifying trends in data.
    • Workflows - AskNicely uniquely provides automated workflows in response to NPS results. This means teams like customer success and marketing can spend less time reacting and researching and more time working to create programs that drive more business and improve our customer experience.
    Joel DeWitt | TrustRadius Reviewer

    Intouch Insight

    • Compatible with most smartphones: Our forms can be viewed and used on almost every smartphone. Some outliers may be phones that are not up-to-date on software.
    • Variety: We can make an array of form types enabling us to really update our mobile experience. We also have a good selection of question types to use to build out engaging forms rather than stale ones.
    • Simple to use: The builder interface is really simple to use. You can drag your questions to shake up the order, add images if needed, and you can even provide a question description to give users more detail.
    Anonymous | TrustRadius Reviewer

    Cons

    AskNicely

    • Integrations could always be another but they do a nice job getting Asknicely and CRM’s talking nicely to one another
    • I’d like to see more resources on how to take small businesses to the next level of CX execution using NPS and AskNicely
    • More, not fewer plan options
    Jim Ford | TrustRadius Reviewer

    Intouch Insight

    • Data can be "collected" offline: If the person uses the form offline, it's supposed to sync with our software after they come online. We've found that it doesn't always sync well and we have to use incomplete data or trash the form fill as a whole.
    • Set up is a little challenging: We had to work with a customer rep along with reading the help forum to get this set up the way we wanted it to be, causing us to use up time we didn't originally allot to it.
    • Issue alerts: While it does work most of the time, we have had a few hiccups with the issue alert functionality. We would actually find the issue or be informed of the issue before the software alerted us.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    AskNicely

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Intouch Insight

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Alternatives Considered

    AskNicely

    We are still evaluating SurveyMonkey against AskNicely, but initial results would seem to favor the latter. For ease-of-use, flexibility, and easily accessible analytics, AskNicely wins on all counts. Both have robust outreach engines, and there are limitations and pros/cons on each application. It is at least a very competitive match up, and I would hesitate to besmirch one tool over the other. SurveyMonkey users would benefit from giving AskNicely a once-over, though.
    Art Taylor | TrustRadius Reviewer

    Intouch Insight

    Compared to InTouch, these three look like amateurs. They are far too simple and do not have the mobile capability and mobile display appearance as InTouch. While they are cheaper alternatives, you'd be losing out on a lot of key benefits, especially with analytics, that InTouch delivers to its users.
    Anonymous | TrustRadius Reviewer

    Return on Investment

    AskNicely

    • Ask Nicely is just for internal use and we don't monitor it in relevance to GMV
    • Ask Nicely is a good way to provide quantifiable goals in customer service which is often qualitative
    • Ask Nicely is a great way to follow up with all customers who have not had a good experience
    Anonymous | TrustRadius Reviewer

    Intouch Insight

    • Positive: More reliable answers in a neater presentation.
    • Positive: Creation of more forms without adding more time, leading to more insights.
    • Positive: Reduction in cost on materials (paper, pens, etc) which equals the cost of the software.
    Anonymous | TrustRadius Reviewer

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