What users are saying about
25 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.9 out of 100
Based on 25 reviews and ratings
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.7 out of 100
Based on 3 reviews and ratings
Feature Set Ratings
- Aspect Unified IP ranks higher in 1 feature set: Workforce Optimization (WFO)
- StringeeX ranks higher in 1 feature set: Contact Center Software
Contact Center Software
7.4
Aspect Unified IP
74%
8.3
StringeeX
83%
StringeeX ranks higher in 9/13 features
StringeeX ranks higher in 9/13 features
Agent dashboard
7.0
70%
3 Ratings
9.0
90%
2 Ratings
Validate callers
9.0
90%
3 Ratings
8.0
80%
2 Ratings
Outbound response
8.0
80%
3 Ratings
8.9
89%
2 Ratings
Call forwarding
6.0
60%
3 Ratings
9.0
90%
2 Ratings
Click-to-call (CTC)
9.6
96%
2 Ratings
9.0
90%
2 Ratings
Warm transfer
8.0
80%
3 Ratings
7.0
70%
2 Ratings
Predictive dialing
9.0
90%
3 Ratings
7.1
71%
2 Ratings
Interactive voice response
5.0
50%
3 Ratings
6.1
61%
2 Ratings
REST APIs
8.0
80%
3 Ratings
9.0
90%
2 Ratings
Call scripts
4.0
40%
3 Ratings
9.0
90%
2 Ratings
Call tracking
6.0
60%
3 Ratings
8.0
80%
2 Ratings
Multichannel integration
8.2
82%
2 Ratings
9.0
90%
2 Ratings
CRM software integration
8.0
80%
3 Ratings
8.9
89%
2 Ratings
Workforce Optimization (WFO)
8.5
Aspect Unified IP
85%
7.3
StringeeX
73%
Aspect Unified IP ranks higher in 9/9 features
Aspect Unified IP ranks higher in 9/9 features
Inbound call routing
9.0
90%
2 Ratings
8.0
80%
2 Ratings
Omnichannel inbound routing
8.1
81%
2 Ratings
8.0
80%
2 Ratings
Recording
9.6
96%
2 Ratings
7.1
71%
2 Ratings
Quality management
9.1
91%
2 Ratings
7.0
70%
2 Ratings
Call analytics
8.6
86%
2 Ratings
6.1
61%
2 Ratings
Historical reporting
7.4
74%
2 Ratings
6.1
61%
2 Ratings
Live reporting
7.4
74%
2 Ratings
7.0
70%
2 Ratings
Customer surveys
8.6
86%
2 Ratings
8.0
80%
2 Ratings
Customer interaction analytics
9.1
91%
2 Ratings
8.0
80%
2 Ratings
Attribute Ratings
- StringeeX is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
7.0
Aspect Unified IP
70%
4 Ratings
8.0
StringeeX
80%
2 Ratings
Likelihood to Renew
7.0
Aspect Unified IP
70%
1 Rating
StringeeX
N/A
0 Ratings
Support Rating
Aspect Unified IP
N/A
0 Ratings
7.3
StringeeX
73%
1 Rating
Likelihood to Recommend
Aspect Unified IP
Aspect Unified IP is perfect to handle multiple outbound dialing campaigns, with tools that allow you to configure how customers must be reached, call them at different phone numbers by the time of the day, set priorities when dialing, or gather information about all running campaigns in dashboards in real-time.

Verified User
Manager in Customer Service
Banking Company, 201-500 employeesStringeeX
I love that multichannel capability allowed us to configure channels that our customers use to contact us such as voice, video, email, chat, SMS, and social. Agents left feedback that the features are very user-friendly so we don't need to take time for training.
Sales Executive
VMPC JSC Calcium Carbornate PowderMining & Metals, 11-50 employees
Pros
Aspect Unified IP
- Integrates inbound and outbound call routing in one platform, allowing agents to work in a seamless blend mode between all call types (inbound, predictive, manual).
- Allows you to associate an account number with every agent phone call, the call type, and the reccording ID giving you the critical datapoints necessary to research, put together a customers experience from a telephony perspective, etc.
- Create agent templates to streamline agent setup reducing the potential for admins to configure an agent incorrectly, placing them in services they aren't skilled for and vice versa.
VP Strategic Operations
Santander Consumer USA Inc.Financial Services, 5001-10,000 employees
StringeeX
- It records and monitors calls impeccably.
- The support team is very reliable and efficient.
- The interface is very user friendly.

Verified User
Manager in Sales
Building Materials Company, 11-50 employeesCons
Aspect Unified IP
- The reports are very basic.
- There may be a broader reporting line, perhaps with more detailed records.
Coordinador de Planificación Financiera
Sociedad Venezolana de Inversiones y Proyectos SIPSA C.A.Construction, 51-200 employees
StringeeX
- It can totally replace the CRM.
Sales Executive
VMPC JSC Calcium Carbornate PowderMining & Metals, 11-50 employees
Pricing Details
Aspect Unified IP
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—StringeeX
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
—Likelihood to Renew
Aspect Unified IP
Aspect Unified IP 7.0
Based on 1 answer
Aspect Unified IP is very competent to handle most customers' needs in the contact center and it delivers what is promised. The only negative aspect is the costs of services, maintenance and professional services, too expensive.

Verified User
Manager in Customer Service
Banking Company, 201-500 employeesStringeeX
No score
No answers yet
No answers on this topic
Support Rating
Aspect Unified IP
No score
No answers yet
No answers on this topic
StringeeX
StringeeX 7.3
Based on 1 answer
The connection is sometimes unstable, but StringeeX's Customers Service Team is willing to solve it fast for us. It is okay.
Sales Executive
VMPC JSC Calcium Carbornate PowderMining & Metals, 11-50 employees
Alternatives Considered
Aspect Unified IP
We had evaluated Avaya. It was pretty good as well. However, we wanted a more software driven solution. Aspect also was able to give better results in our Proof of Concept.
General Manager - IT
Asian PaintsConsumer Goods, 5001-10,000 employees
StringeeX
The support team is more responsive and addresses issues in a timely manner.

Verified User
Manager in Sales
Building Materials Company, 11-50 employeesReturn on Investment
Aspect Unified IP
- As stated before, we have been using UIP for over a decade now. Prior to this tool we had agents logging into Avaya for inbound, and using CTI fuctionality to bounce the agent back and forth between inbound and any predictive campaigns. By moving to Aspect it allowed us to streamline that process, reduce agent downtime, lost efficiency, while at the same time consolidationg all of our call center telephony data into one central location allowing us to easily track a customers telephony experience over any period of time.
- The only negative impact is due to the upgrade schedule that has made for some interesting challenges forcing us to utilize IT resources that could have been used on more critical corporate projects. These upgrades might not be as big of a deal for any company out there that does not have a lot of integration with Aspect such as custom reporting, data loads, API hooks, etc.
VP Strategic Operations
Santander Consumer USA Inc.Financial Services, 5001-10,000 employees
StringeeX
- The analytics have helped me better address areas of need with my staff.

Verified User
Manager in Sales
Building Materials Company, 11-50 employees