What users are saying about
3 Ratings
25 Ratings
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Score 7.9 out of 100
3 Ratings
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Score 8.7 out of 100

Feature Set Ratings

  • Aspect Unified IP ranks higher in 1 feature set: Workforce Optimization (WFO)
  • StringeeX ranks higher in 1 feature set: Contact Center Software

Contact Center Software

7.4

Aspect Unified IP

74%
8.3

StringeeX

83%
StringeeX ranks higher in 9/13 features

Agent dashboard

7.0
70%
3 Ratings
9.0
90%
2 Ratings

Validate callers

9.0
90%
3 Ratings
8.0
80%
2 Ratings

Outbound response

8.0
80%
3 Ratings
8.9
89%
2 Ratings

Call forwarding

6.0
60%
3 Ratings
9.0
90%
2 Ratings

Click-to-call (CTC)

9.6
96%
2 Ratings
9.0
90%
2 Ratings

Warm transfer

8.0
80%
3 Ratings
7.0
70%
2 Ratings

Predictive dialing

9.0
90%
3 Ratings
7.1
71%
2 Ratings

Interactive voice response

5.0
50%
3 Ratings
6.1
61%
2 Ratings

REST APIs

8.0
80%
3 Ratings
9.0
90%
2 Ratings

Call scripts

4.0
40%
3 Ratings
9.0
90%
2 Ratings

Call tracking

6.0
60%
3 Ratings
8.0
80%
2 Ratings

Multichannel integration

8.2
82%
2 Ratings
9.0
90%
2 Ratings

CRM software integration

8.0
80%
3 Ratings
8.9
89%
2 Ratings

Workforce Optimization (WFO)

8.5

Aspect Unified IP

85%
7.3

StringeeX

73%
Aspect Unified IP ranks higher in 9/9 features

Inbound call routing

9.0
90%
2 Ratings
8.0
80%
2 Ratings

Omnichannel inbound routing

8.1
81%
2 Ratings
8.0
80%
2 Ratings

Recording

9.6
96%
2 Ratings
7.1
71%
2 Ratings

Quality management

9.1
91%
2 Ratings
7.0
70%
2 Ratings

Call analytics

8.6
86%
2 Ratings
6.1
61%
2 Ratings

Historical reporting

7.4
74%
2 Ratings
6.1
61%
2 Ratings

Live reporting

7.4
74%
2 Ratings
7.0
70%
2 Ratings

Customer surveys

8.6
86%
2 Ratings
8.0
80%
2 Ratings

Customer interaction analytics

9.1
91%
2 Ratings
8.0
80%
2 Ratings

Attribute Ratings

  • StringeeX is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

7.0

Aspect Unified IP

70%
4 Ratings
8.0

StringeeX

80%
2 Ratings

Likelihood to Renew

7.0

Aspect Unified IP

70%
1 Rating

StringeeX

N/A
0 Ratings

Support Rating

Aspect Unified IP

N/A
0 Ratings
7.3

StringeeX

73%
1 Rating

Likelihood to Recommend

Aspect Unified IP

Aspect Unified IP is perfect to handle multiple outbound dialing campaigns, with tools that allow you to configure how customers must be reached, call them at different phone numbers by the time of the day, set priorities when dialing, or gather information about all running campaigns in dashboards in real-time.
Anonymous | TrustRadius Reviewer

StringeeX

I love that multichannel capability allowed us to configure channels that our customers use to contact us such as voice, video, email, chat, SMS, and social. Agents left feedback that the features are very user-friendly so we don't need to take time for training.
Timmy Đỗ | TrustRadius Reviewer

Pros

Aspect Unified IP

  • Integrates inbound and outbound call routing in one platform, allowing agents to work in a seamless blend mode between all call types (inbound, predictive, manual).
  • Allows you to associate an account number with every agent phone call, the call type, and the reccording ID giving you the critical datapoints necessary to research, put together a customers experience from a telephony perspective, etc.
  • Create agent templates to streamline agent setup reducing the potential for admins to configure an agent incorrectly, placing them in services they aren't skilled for and vice versa.
Joseph Burda | TrustRadius Reviewer

StringeeX

  • It records and monitors calls impeccably.
  • The support team is very reliable and efficient.
  • The interface is very user friendly.
Anonymous | TrustRadius Reviewer

Cons

Aspect Unified IP

  • The reports are very basic.
  • There may be a broader reporting line, perhaps with more detailed records.
Jose Raul Faria | TrustRadius Reviewer

StringeeX

  • It can totally replace the CRM.
Timmy Đỗ | TrustRadius Reviewer

Pricing Details

Aspect Unified IP

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

StringeeX

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

Likelihood to Renew

Aspect Unified IP

Aspect Unified IP 7.0
Based on 1 answer
Aspect Unified IP is very competent to handle most customers' needs in the contact center and it delivers what is promised. The only negative aspect is the costs of services, maintenance and professional services, too expensive.
Anonymous | TrustRadius Reviewer

StringeeX

No score
No answers yet
No answers on this topic

Support Rating

Aspect Unified IP

No score
No answers yet
No answers on this topic

StringeeX

StringeeX 7.3
Based on 1 answer
The connection is sometimes unstable, but StringeeX's Customers Service Team is willing to solve it fast for us. It is okay.
Timmy Đỗ | TrustRadius Reviewer

Alternatives Considered

Aspect Unified IP

We had evaluated Avaya. It was pretty good as well. However, we wanted a more software driven solution. Aspect also was able to give better results in our Proof of Concept.
Bhosale Deepak | TrustRadius Reviewer

StringeeX

The support team is more responsive and addresses issues in a timely manner.
Anonymous | TrustRadius Reviewer

Return on Investment

Aspect Unified IP

  • As stated before, we have been using UIP for over a decade now. Prior to this tool we had agents logging into Avaya for inbound, and using CTI fuctionality to bounce the agent back and forth between inbound and any predictive campaigns. By moving to Aspect it allowed us to streamline that process, reduce agent downtime, lost efficiency, while at the same time consolidationg all of our call center telephony data into one central location allowing us to easily track a customers telephony experience over any period of time.
  • The only negative impact is due to the upgrade schedule that has made for some interesting challenges forcing us to utilize IT resources that could have been used on more critical corporate projects. These upgrades might not be as big of a deal for any company out there that does not have a lot of integration with Aspect such as custom reporting, data loads, API hooks, etc.
Joseph Burda | TrustRadius Reviewer

StringeeX

  • The analytics have helped me better address areas of need with my staff.
Anonymous | TrustRadius Reviewer

Screenshots

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