What users are saying about
13 Ratings
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Score 5.3 out of 100
104 Ratings
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Score 7 out of 100

Likelihood to Recommend

AT&T Office@Hand

[I believe] if you do not want to get your phone calls. If you do not want to get your voice mails. If you want to spend hours on the phone or on email trying to get issues resolved that seldom get resolved for as long as you have the service, then this is the company for you. And if you want all of your employees complaining to you that their phones do not work, and you want to lose money due to missing phone calls (lost business, etc) sign up at Office at Hand, [I think] they will not disappoint you in the things listed above.
mark strunk | TrustRadius Reviewer

Blackboard Collaborate

Blackboard Collaborate worked very well for classroom settings with probably less than 50 or so participants including the teacher. This allows for as many people to be seen, heard, or able to participate in the chat without being drowned out by hundreds of messages. It’s not great for a very interactive class, unless you are simply doing a question and answer situation, I’d recommend another platform.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Performance & Compatibility of Online Events Software

AT&T Office@Hand
8.7
Blackboard Collaborate
7.2
High quality audio
AT&T Office@Hand
8.0
Blackboard Collaborate
7.7
High quality video
AT&T Office@Hand
8.0
Blackboard Collaborate
7.4
Low bandwidth requirements
AT&T Office@Hand
10.0
Blackboard Collaborate
5.7
Mobile support
AT&T Office@Hand
9.0
Blackboard Collaborate
8.1

Screen Sharing

AT&T Office@Hand
9.5
Blackboard Collaborate
7.9
Desktop sharing
AT&T Office@Hand
10.0
Blackboard Collaborate
8.2
Whiteboards
AT&T Office@Hand
9.0
Blackboard Collaborate
7.6

Online Meetings / Events

AT&T Office@Hand
9.6
Blackboard Collaborate
7.9
Calendar integration
AT&T Office@Hand
10.0
Blackboard Collaborate
7.3
Meeting initiation
AT&T Office@Hand
9.0
Blackboard Collaborate
8.2
Integrates with social media
AT&T Office@Hand
10.0
Blackboard Collaborate
6.0
Record meetings / events
AT&T Office@Hand
9.0
Blackboard Collaborate
9.1
Slideshows
AT&T Office@Hand
10.0
Blackboard Collaborate
8.7

Online Events Collaboration

AT&T Office@Hand
9.3
Blackboard Collaborate
8.7
Live chat
AT&T Office@Hand
9.0
Blackboard Collaborate
8.4
Audience polling
AT&T Office@Hand
10.0
Blackboard Collaborate
8.7
Q&A
AT&T Office@Hand
9.0
Blackboard Collaborate
9.1

Online Events Security

AT&T Office@Hand
9.7
Blackboard Collaborate
8.6
User authentication
AT&T Office@Hand
10.0
Blackboard Collaborate
8.1
Participant roles & permissions
AT&T Office@Hand
9.0
Blackboard Collaborate
8.8
Confidential attendee list
AT&T Office@Hand
10.0
Blackboard Collaborate
8.8

Pros

AT&T Office@Hand

  • It can handle multiple simultaneous voices very efficiently.
  • Access across multiple devices seamlessly.
  • The voice clarity is not compromised at all.
Anonymous | TrustRadius Reviewer

Blackboard Collaborate

  • The Whiteboard feature is perfect for tutoring. We use it to write out formulas, draw diagrams, etc while in video chat to enhance explanations.
  • The file attachment feature is also very handy. This means we don't have to do a follow-up with a student using their email to send files of handouts, etc.
  • It's great that we only have to share a classroom access link for a student to enter a session. With other products, they had to set up a username and log-in with an account. Link access means 1 less hassle.
  • We are currently beginning to use the "record session" feature video sessions to use as training for new employees.
Becca Guler | TrustRadius Reviewer

Cons

AT&T Office@Hand

  • It can include the video facility as well making it a wholesome experience for users.
  • It sometimes malfunctions when the limited number of participants exceed.
  • Early logins create an unwanted advantage to some participants. It should not be.
Anonymous | TrustRadius Reviewer

Blackboard Collaborate

  • Some of the newest computer high resolution screens are not as compatible with the interface. The font and windows are much smaller and the user is not able to increase the size of the windows to make it easier to read/navigate.
  • The audio can sometimes be inconsistent and tune in and out when someone is speaking. This is not every time though and many times the audio is clear.
  • The login process takes a bit longer to get into the program. You have to go through a few step process and loading time to get into the application.
Carly Pietrzyk, PhD | TrustRadius Reviewer

Likelihood to Renew

AT&T Office@Hand

No score
No answers yet
No answers on this topic

Blackboard Collaborate

Blackboard Collaborate 9.0
Based on 1 answer
It is a tool that faculty likes to use. It has so much flexibility to allow students to see a class even if they happen to not be available in the classroom.
Anonymous | TrustRadius Reviewer

Usability

AT&T Office@Hand

No score
No answers yet
No answers on this topic

Blackboard Collaborate

Blackboard Collaborate 7.2
Based on 8 answers
Blackboard collaborate, is very easy to use, in my opinion. However, I consider myself fairly computer and technologically literate. Some professors, students, and parents I know who try to use the software have a difficult time with it. Some suggestions for improvement--I think there should be an autostart tutorial for participants (and session leaders, if I'm being honest) with an checkbox option to "never see this again" if you find yourself to be an expert. It should cover the basics such as: the raise hand feature (or the other polling features), the chatbox feature, the whiteboard feature, and the mic/camera. This way, we don't have students freaking out when they enter the session and us having to calm them down every single time. It may make the program a little less "lightweight" which I know is what you're going for--but it makes the workflow more challenging for those of us actually using the software regularly.
Laura Abercrombie | TrustRadius Reviewer

Reliability and Availability

AT&T Office@Hand

No score
No answers yet
No answers on this topic

Blackboard Collaborate

Blackboard Collaborate 8.0
Based on 2 answers
The availability of the software is quite impressive. You can access it at any time that you want and from anywhere that you want, but that depends on how the software is set up by the University. There might be sudden outages due to not having enough space on your database, which we had that very issue happen recently here at our University. During that time, you could not access their blackboard at all until it was brought up online again.
Anonymous | TrustRadius Reviewer

Performance

AT&T Office@Hand

No score
No answers yet
No answers on this topic

Blackboard Collaborate

Blackboard Collaborate 9.0
Based on 2 answers
The performance of the software is remarkable. The loading speed of the pages is more than satisfying, it all depends on the users internet package. So far, there wasn't any issue of Blackboard slowing down other software or systems when integrated with them
Anonymous | TrustRadius Reviewer

Support Rating

AT&T Office@Hand

No score
No answers yet
No answers on this topic

Blackboard Collaborate

Blackboard Collaborate 8.6
Based on 7 answers
Blackboard Collaborate offers great value for the price. It delivers excellent consistency in terms of a content interface across campus. Because of this, the system is student-friendly for their entire campus career. The product is also user friendly and our faculty picked up the necessary skills rather quickly after a few weeks of training.
Francis Moninger | TrustRadius Reviewer

Alternatives Considered

AT&T Office@Hand

Horrible. Collaberate was a little slow at times in responding, but they never just left us hanging with unresolved issues. I am now going with a local guy so I do not have to deal with this stuff. I get very irritated when I am transferred to someone over seas that English is not their first language, and they are working off of a script.Although some of them were more helpful than my assigned migration person.
mark strunk | TrustRadius Reviewer

Blackboard Collaborate

While other products can handle more active participants in a meeting at one time, Blackboard Collaborate has a much simpler and easy-to-use interface that makes it an ideal product for one to many presentations. It integrates fully with multiple learning management systems to allow simply scheduling as well as has a separate front-end to allow for use outside of the LMS.
Anonymous | TrustRadius Reviewer

Scalability

AT&T Office@Hand

No score
No answers yet
No answers on this topic

Blackboard Collaborate

Blackboard Collaborate 8.0
Based on 1 answer
The reason for this rating is that the software is a pretty good tool that can be utilized for use in all of the Universities around the world. It has the capability to fulfill the needs of various different education systems. Although, there are slight improvements that are needed, therefore the rating is at 8.
Anonymous | TrustRadius Reviewer

Return on Investment

AT&T Office@Hand

  • There has been not one positive thing I can say about Office at Hand.
  • [I feel] they have been nothing but an issue.
  • My assigned customer service rep [seems to be] lacking if follow-up, follow through, knowledge of the product, and just seems to not care.
  • When I get his boss, I usually get some resolution, but only some, and then I pushed by her back to him.
  • Believe nothing they say and carve out hours to deal with them on the phone or by email.
mark strunk | TrustRadius Reviewer

Blackboard Collaborate

  • Collaborate Ultra has been the most effective for us for training faculty virtually.
  • Faculty have been excited that they can have a remote guest speaker in their classroom, and all they need to do for set up is to e-mail that guest speaker a link to join the session.
  • Collaborate Ultra is beyond useful for faculty to meet with online students who are either across the country, or even in other countries, with tools that really help to focus on course work.
Joseph Axenroth | TrustRadius Reviewer

Pricing Details

AT&T Office@Hand

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

AT&T Office@Hand Editions & Modules

Additional Pricing Details

Blackboard Collaborate

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Blackboard Collaborate Editions & Modules

Edition
Classroom$300.001
Department$9000.001
  1. Per Year
Additional Pricing Details

Rating Summary

Likelihood to Recommend

AT&T Office@Hand
5.0
Blackboard Collaborate
6.5

Likelihood to Renew

AT&T Office@Hand
Blackboard Collaborate
9.0

Usability

AT&T Office@Hand
Blackboard Collaborate
7.2

Reliability and Availability

AT&T Office@Hand
Blackboard Collaborate
8.0

Performance

AT&T Office@Hand
Blackboard Collaborate
9.0

Support Rating

AT&T Office@Hand
Blackboard Collaborate
8.6

Scalability

AT&T Office@Hand
Blackboard Collaborate
8.0

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