AT&T Office@Hand vs Blackboard Collaborate

• It can handle multiple simultaneous voices very efficiently.
• Access across multiple devices seamlessly.
• The voice clarity is not compromised at all.

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• The Whiteboard feature is perfect for tutoring. We use it to write out formulas, draw diagrams, etc while in video chat to enhance explanations.
• The file attachment feature is also very handy. This means we don't have to do a follow-up with a student using their email to send files of handouts, etc.
• It's great that we only have to share a classroom access link for a student to enter a session. With other products, they had to set up a username and log-in with an account. Link access means 1 less hassle.
• We are currently beginning to use the "record session" feature video sessions to use as training for new employees.

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• It can include the video facility as well making it a wholesome experience for users.
• It sometimes malfunctions when the limited number of participants exceed.
• Early logins create an unwanted advantage to some participants. It should not be.

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• Some of the newest computer high resolution screens are not as compatible with the interface. The font and windows are much smaller and the user is not able to increase the size of the windows to make it easier to read/navigate.
• The audio can sometimes be inconsistent and tune in and out when someone is speaking. This is not every time though and many times the audio is clear.
• The login process takes a bit longer to get into the program. You have to go through a few step process and loading time to get into the application.

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• There has been not one positive thing I can say about Office at Hand.
• [I feel] they have been nothing but an issue.
• My assigned customer service rep [seems to be] lacking if follow-up, follow through, knowledge of the product, and just seems to not care.
• When I get his boss, I usually get some resolution, but only some, and then I pushed by her back to him.
• Believe nothing they say and carve out hours to deal with them on the phone or by email.

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• Collaborate Ultra has been the most effective for us for training faculty virtually.
• Faculty have been excited that they can have a remote guest speaker in their classroom, and all they need to do for set up is to e-mail that guest speaker a link to join the session.
• Collaborate Ultra is beyond useful for faculty to meet with online students who are either across the country, or even in other countries, with tools that really help to focus on course work.

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