What users are saying about
13 Ratings
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Score 2.7 out of 100
110 Ratings
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Score 7.3 out of 100

Feature Set Ratings

    Performance & Compatibility of Online Events Software

    6.0

    AT&T Office@Hand

    60%

    Blackboard Collaborate

    Feature Set Not Supported
    N/A
    AT&T Office@Hand ranks higher in 1/1 features

    High quality audio

    6.0
    60%
    1 Rating
    N/A
    0 Ratings

    Attribute Ratings

    • Blackboard Collaborate is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    1.0

    AT&T Office@Hand

    10%
    2 Ratings
    7.8

    Blackboard Collaborate

    78%
    30 Ratings

    Likelihood to Renew

    AT&T Office@Hand

    N/A
    0 Ratings
    9.0

    Blackboard Collaborate

    90%
    1 Rating

    Usability

    AT&T Office@Hand

    N/A
    0 Ratings
    7.6

    Blackboard Collaborate

    76%
    8 Ratings

    Availability

    AT&T Office@Hand

    N/A
    0 Ratings
    8.0

    Blackboard Collaborate

    80%
    2 Ratings

    Performance

    AT&T Office@Hand

    N/A
    0 Ratings
    9.0

    Blackboard Collaborate

    90%
    2 Ratings

    Support Rating

    AT&T Office@Hand

    N/A
    0 Ratings
    8.8

    Blackboard Collaborate

    88%
    7 Ratings

    Product Scalability

    AT&T Office@Hand

    N/A
    0 Ratings
    8.0

    Blackboard Collaborate

    80%
    1 Rating

    Likelihood to Recommend

    AT&T Office@Hand

    If I could rate AT&T Office at Hand less than zero I would. Billing is a mystery. Forget about trying to manage your account through an online login. It took me WEEKS to even get one setup, and that required assistance from my original sales rep (whom we've never met.) Since we've been using this service, I get 2 emails a week from other AT&T sales reps trying to sell me the same service I've already bought. As an administrator and a user of the services we get from AT&T, I have to keep up with FOUR logins: My user login for my softphone My admin login to manage other softphone users My login to pay for our internet service to our office location My login to see invoices and manage the billing for Office at Hand -- THIS LOGIN HAS NEVER WORKED ONE SINGLE TIME When I've tried to call the number listed on my paper bill, I get routed to non-English speakers who have hung up on me 3 times. It would be convenient if I could set up automatic billing for Office At Hand online, but since the login never works, that's impossible. Also, now I don't trust anything about the system to give them my credit card or a bank routing number. My next bill is due in less than 10 days, and I still don't have the paper bill in my hand to reference the (always changing) amount so I can mail the check-in time. STAY AWAY. THIS SERVICE IS EXTREMELY DIFFICULT TO MANAGE. Sign up for Office At Hand if you want to waste HOURS doing simple tasks....like trying to pay your bill.
    Janet Mobley | TrustRadius Reviewer

    Blackboard Collaborate

    Blackboard Collaborate is well suited for teaching and learning, especially online classes. When used with learning management, Collaborate allows for seamless sign-on between the users' course sites and the web conferencing platform. Collaborate is ideal for launching virtual discussions, lectures, office hours, and more. Users can easily upload files to display or share their desktop/specific applications, which is great for demonstrating course principles and meeting learning objectives. Collaborate is really good for breakout rooms, where users join or are assigned to small groups for discussions or team-based learning activities.
    Mariann Hawken | TrustRadius Reviewer

    Pros

    AT&T Office@Hand

    • [I think] they do nothing well.
    • They do not respond timely, and they fix very few issues.
    • I had to go out and hire an IT person just so he could do their job for them.
    • They could not even port our numbers correctly.
    • They lost two of my numbers.
    • I have lost thousands of dollars in business because of them.
    mark strunk | TrustRadius Reviewer

    Blackboard Collaborate

    • The Whiteboard feature is perfect for tutoring. We use it to write out formulas, draw diagrams, etc while in video chat to enhance explanations.
    • The file attachment feature is also very handy. This means we don't have to do a follow-up with a student using their email to send files of handouts, etc.
    • It's great that we only have to share a classroom access link for a student to enter a session. With other products, they had to set up a username and log-in with an account. Link access means 1 less hassle.
    • We are currently beginning to use the "record session" feature video sessions to use as training for new employees.
    Becca Guler | TrustRadius Reviewer

    Cons

    AT&T Office@Hand

    • Customer service is NON EXISTENT
    • Setup was PAINFUL
    • Online account access is horrible, and most of the time doesn't work
    • As an admin of the system, I require 4 different logins to manage it
    • We've been on the system for 5 months, and I have NEVER been able to pay my bill online
    • Online account management just doesn't exists
    Janet Mobley | TrustRadius Reviewer

    Blackboard Collaborate

    • Some of the newest computer high resolution screens are not as compatible with the interface. The font and windows are much smaller and the user is not able to increase the size of the windows to make it easier to read/navigate.
    • The audio can sometimes be inconsistent and tune in and out when someone is speaking. This is not every time though and many times the audio is clear.
    • The login process takes a bit longer to get into the program. You have to go through a few step process and loading time to get into the application.
    Carly Pietrzyk, PhD | TrustRadius Reviewer

    Pricing Details

    AT&T Office@Hand

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    AT&T Office@Hand Editions & Modules

    Additional Pricing Details

    Blackboard Collaborate

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $300 per year

    Blackboard Collaborate Editions & Modules

    Edition
    Classroom$300.001
    Department$9000.001
    1. per year
    Additional Pricing Details

    Likelihood to Renew

    AT&T Office@Hand

    No score
    No answers yet
    No answers on this topic

    Blackboard Collaborate

    Blackboard Collaborate 9.0
    Based on 1 answer
    It is a tool that faculty likes to use. It has so much flexibility to allow students to see a class even if they happen to not be available in the classroom.
    Anonymous | TrustRadius Reviewer

    Usability

    AT&T Office@Hand

    No score
    No answers yet
    No answers on this topic

    Blackboard Collaborate

    Blackboard Collaborate 7.6
    Based on 8 answers
    I feel that Blackboard Collaborate does a lot of things right. It’s great for educational purposes and may be better for some age levels than others. I feel that they may benefit from making features that distinguish the types of learning environments there are. Primary schools won’t be operating the same as high schools or universities and may need completely different options and features. As well as private schools and public schools. As they continue to improve and add more features the platform will be even better and more tailored to each of the end users.
    Anonymous | TrustRadius Reviewer

    Reliability and Availability

    AT&T Office@Hand

    No score
    No answers yet
    No answers on this topic

    Blackboard Collaborate

    Blackboard Collaborate 8.0
    Based on 2 answers
    The availability of the software is quite impressive. You can access it at any time that you want and from anywhere that you want, but that depends on how the software is set up by the University. There might be sudden outages due to not having enough space on your database, which we had that very issue happen recently here at our University. During that time, you could not access their blackboard at all until it was brought up online again.
    Anonymous | TrustRadius Reviewer

    Performance

    AT&T Office@Hand

    No score
    No answers yet
    No answers on this topic

    Blackboard Collaborate

    Blackboard Collaborate 9.0
    Based on 2 answers
    The performance of the software is remarkable. The loading speed of the pages is more than satisfying, it all depends on the users internet package. So far, there wasn't any issue of Blackboard slowing down other software or systems when integrated with them
    Anonymous | TrustRadius Reviewer

    Support Rating

    AT&T Office@Hand

    No score
    No answers yet
    No answers on this topic

    Blackboard Collaborate

    Blackboard Collaborate 8.8
    Based on 7 answers
    The support has been very good. We integrate Blackboard into our learning management system so everything is seamless for users. Most issues arise from the user's browser configuration, cookies, and other privacy settings, not from the tool itself. Collaborate is pretty reliable with strong audio and video quality. Support has been helpful when we've had the occasional quirk, again more likely due to a user-side challenge than the platform itself.
    Mariann Hawken | TrustRadius Reviewer

    Alternatives Considered

    AT&T Office@Hand

    Horrible. Collaberate was a little slow at times in responding, but they never just left us hanging with unresolved issues. I am now going with a local guy so I do not have to deal with this stuff. I get very irritated when I am transferred to someone over seas that English is not their first language, and they are working off of a script.Although some of them were more helpful than my assigned migration person.
    mark strunk | TrustRadius Reviewer

    Blackboard Collaborate

    Nearpod does not allow for the same type of synchronous environment that Blackboard collaborate does. Further, Nearpod, as the name suggests is best suited for a face-to-face classroom that is, preferably, one-to-one. While it has some of the same functions as Nearpod, Blackboard collaborate is best suited for remote transmission rather than face-to-face
    Laura Abercrombie | TrustRadius Reviewer

    Scalability

    AT&T Office@Hand

    No score
    No answers yet
    No answers on this topic

    Blackboard Collaborate

    Blackboard Collaborate 8.0
    Based on 1 answer
    The reason for this rating is that the software is a pretty good tool that can be utilized for use in all of the Universities around the world. It has the capability to fulfill the needs of various different education systems. Although, there are slight improvements that are needed, therefore the rating is at 8.
    Anonymous | TrustRadius Reviewer

    Return on Investment

    AT&T Office@Hand

    • I wish I had never switched from my local VOIP phone provider
    • Office at Hand is a mistake I wish I'd never made
    Janet Mobley | TrustRadius Reviewer

    Blackboard Collaborate

    • Because faculty can schedule sessions on-the-fly without IT involvement, they are able to accomplish goals that they plan for weeks in advance as well as impromptu goals that come up at a moments notice.
    • Integration with the campus Learning Management Systems provides quick and easy scheduling of sessions that can be joined easily by students in those courses.
    • Scheduling of meetings can also be done through the web interface directly which enables administrative departments not associated with courses in the learning management system to also schedule meetings not affiliated with courses.
    • On-campus users can schedule meetings without outside participants by sending an open "guest link" URL that allows users to participate despite not having an account within the system iteself.
    Anonymous | TrustRadius Reviewer

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