AT&T Office@Hand vs Blackboard Collaborate

• [I think] they do nothing well.
• They do not respond timely, and they fix very few issues.
• I had to go out and hire an IT person just so he could do their job for them.
• They could not even port our numbers correctly.
• They lost two of my numbers.
• I have lost thousands of dollars in business because of them.

Read full review

• The Whiteboard feature is perfect for tutoring. We use it to write out formulas, draw diagrams, etc while in video chat to enhance explanations.
• The file attachment feature is also very handy. This means we don't have to do a follow-up with a student using their email to send files of handouts, etc.
• It's great that we only have to share a classroom access link for a student to enter a session. With other products, they had to set up a username and log-in with an account. Link access means 1 less hassle.
• We are currently beginning to use the "record session" feature video sessions to use as training for new employees.

Read full review

• Customer service is NON EXISTENT
• Setup was PAINFUL
• Online account access is horrible, and most of the time doesn't work
• As an admin of the system, I require 4 different logins to manage it
• We've been on the system for 5 months, and I have NEVER been able to pay my bill online
• Online account management just doesn't exists

Read full review

• Some of the newest computer high resolution screens are not as compatible with the interface. The font and windows are much smaller and the user is not able to increase the size of the windows to make it easier to read/navigate.
• The audio can sometimes be inconsistent and tune in and out when someone is speaking. This is not every time though and many times the audio is clear.
• The login process takes a bit longer to get into the program. You have to go through a few step process and loading time to get into the application.

Read full review

• I wish I had never switched from my local VOIP phone provider
• Office at Hand is a mistake I wish I'd never made

Read full review

• Because faculty can schedule sessions on-the-fly without IT involvement, they are able to accomplish goals that they plan for weeks in advance as well as impromptu goals that come up at a moments notice.
• Integration with the campus Learning Management Systems provides quick and easy scheduling of sessions that can be joined easily by students in those courses.
• Scheduling of meetings can also be done through the web interface directly which enables administrative departments not associated with courses in the learning management system to also schedule meetings not affiliated with courses.
• On-campus users can schedule meetings without outside participants by sending an open "guest link" URL that allows users to participate despite not having an account within the system iteself.

Read full review