What users are saying about

AT&T Office@Hand vs GlobalMeet Webcast

AT&T Office@Hand
13 Ratings
GlobalMeet Webcast
6 Ratings

AT&T Office@Hand

13 Ratings
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Score 2.7 out of 100

Based on 13 reviews and ratings

GlobalMeet Webcast

6 Ratings
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Score 7.6 out of 100

Based on 6 reviews and ratings

Feature Set Ratings

  • GlobalMeet Webcast ranks higher in 1 feature set: Performance & Compatibility of Online Events Software

Performance & Compatibility of Online Events Software

6.0

AT&T Office@Hand

60%
9.0

GlobalMeet Webcast

90%
GlobalMeet Webcast ranks higher in 4/4 features
GlobalMeet Webcast ranks higher in 4/4 features

High quality audio

6.0
60%
1 Rating
9.5
95%
3 Ratings

High quality video

N/A
0 Ratings
10.0
100%
3 Ratings

Low bandwidth requirements

N/A
0 Ratings
7.5
75%
3 Ratings

Mobile support

N/A
0 Ratings
9.0
90%
1 Rating

Screen Sharing

AT&T Office@Hand

Feature Set Not Supported
N/A
9.0

GlobalMeet Webcast

90%
GlobalMeet Webcast ranks higher in 2/2 features
GlobalMeet Webcast ranks higher in 2/2 features

Desktop sharing

N/A
0 Ratings
9.0
90%
2 Ratings

Whiteboards

N/A
0 Ratings
9.0
90%
2 Ratings

Online Meetings / Events

AT&T Office@Hand

Feature Set Not Supported
N/A
9.6

GlobalMeet Webcast

96%
GlobalMeet Webcast ranks higher in 5/5 features
GlobalMeet Webcast ranks higher in 5/5 features

Calendar integration

N/A
0 Ratings
10.0
100%
2 Ratings

Meeting initiation

N/A
0 Ratings
9.0
90%
2 Ratings

Integrates with social media

N/A
0 Ratings
10.0
100%
1 Rating

Record meetings / events

N/A
0 Ratings
9.0
90%
3 Ratings

Slideshows

N/A
0 Ratings
10.0
100%
1 Rating

Online Events Collaboration

AT&T Office@Hand

Feature Set Not Supported
N/A
10.0

GlobalMeet Webcast

100%
GlobalMeet Webcast ranks higher in 3/3 features
GlobalMeet Webcast ranks higher in 3/3 features

Live chat

N/A
0 Ratings
10.0
100%
3 Ratings

Audience polling

N/A
0 Ratings
10.0
100%
2 Ratings

Q&A

N/A
0 Ratings
10.0
100%
1 Rating

Online Events Security

AT&T Office@Hand

Feature Set Not Supported
N/A
9.7

GlobalMeet Webcast

97%
GlobalMeet Webcast ranks higher in 3/3 features
GlobalMeet Webcast ranks higher in 3/3 features

User authentication

N/A
0 Ratings
9.0
90%
3 Ratings

Participant roles & permissions

N/A
0 Ratings
10.0
100%
3 Ratings

Confidential attendee list

N/A
0 Ratings
10.0
100%
2 Ratings

Attribute Ratings

  • GlobalMeet Webcast is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

1.0

AT&T Office@Hand

10%
2 Ratings
8.0

GlobalMeet Webcast

80%
3 Ratings

Likelihood to Recommend

AT&T Office@Hand

If I could rate AT&T Office at Hand less than zero I would. Billing is a mystery. Forget about trying to manage your account through an online login. It took me WEEKS to even get one setup, and that required assistance from my original sales rep (whom we've never met.) Since we've been using this service, I get 2 emails a week from other AT&T sales reps trying to sell me the same service I've already bought. As an administrator and a user of the services we get from AT&T, I have to keep up with FOUR logins: My user login for my softphone My admin login to manage other softphone users My login to pay for our internet service to our office location My login to see invoices and manage the billing for Office at Hand -- THIS LOGIN HAS NEVER WORKED ONE SINGLE TIME When I've tried to call the number listed on my paper bill, I get routed to non-English speakers who have hung up on me 3 times. It would be convenient if I could set up automatic billing for Office At Hand online, but since the login never works, that's impossible. Also, now I don't trust anything about the system to give them my credit card or a bank routing number. My next bill is due in less than 10 days, and I still don't have the paper bill in my hand to reference the (always changing) amount so I can mail the check-in time. STAY AWAY. THIS SERVICE IS EXTREMELY DIFFICULT TO MANAGE. Sign up for Office At Hand if you want to waste HOURS doing simple tasks....like trying to pay your bill.

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Janet Mobley | TrustRadius Reviewer
Janet Mobley
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GlobalMeet Webcast

They are easy to work with and successful in what they do for clients.

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BRAD FOX | TrustRadius Reviewer
BRAD FOX
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Pros

AT&T Office@Hand

  • [I think] they do nothing well.
  • They do not respond timely, and they fix very few issues.
  • I had to go out and hire an IT person just so he could do their job for them.
  • They could not even port our numbers correctly.
  • They lost two of my numbers.
  • I have lost thousands of dollars in business because of them.

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mark strunk | TrustRadius Reviewer
mark strunk
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GlobalMeet Webcast

  • Careful planning - they were thoughtful and thorough in helping us plan our needs
  • Reflexive to requests - as we had suggestions or requests, we felt they listened and responded
  • Good culture - it feels like they have a strong company culture that resonates well in supporting each other and clients.

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SARAHANN WHITBECK | TrustRadius Reviewer
SARAHANN WHITBECK
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Cons

AT&T Office@Hand

  • Customer service is NON EXISTENT
  • Setup was PAINFUL
  • Online account access is horrible, and most of the time doesn't work
  • As an admin of the system, I require 4 different logins to manage it
  • We've been on the system for 5 months, and I have NEVER been able to pay my bill online
  • Online account management just doesn't exists

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Janet Mobley | TrustRadius Reviewer
Janet Mobley
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GlobalMeet Webcast

  • Although I love the polling feature, there are a few kinks that could be worked out, as the dialogue box at times interferes with the presentation.
  • Have the "guest" and "host" bubbles bigger when logging in, sometimes guests get confused and log in as a host accidentally thinking they need a password to join.
  • A kink I've noticed lately, is not being able to upload presentations forcing me to use screenshare. I'm not sure if it's a naming convention or why this error occurs.
  • I have limited use in the webcam feature as when using it in the past there was a serious lag time making it difficult to communicate, but, it could've been my internet speed as well... I'll have to give it another shot.

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Krista Spada | TrustRadius Reviewer
Krista Spada
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Pricing Details

AT&T Office@Hand

General

Free Trial
—
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

Starting Price

—

GlobalMeet Webcast

General

Free Trial
Yes
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

Starting Price

—

Alternatives Considered

AT&T Office@Hand

Horrible. Collaberate was a little slow at times in responding, but they never just left us hanging with unresolved issues. I am now going with a local guy so I do not have to deal with this stuff. I get very irritated when I am transferred to someone over seas that English is not their first language, and they are working off of a script.Although some of them were more helpful than my assigned migration person.

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mark strunk | TrustRadius Reviewer
mark strunk
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GlobalMeet Webcast

GlobalMeet is much superior in service and attention to detail for their client's events. Repeat business is a gauge of success and they have much repeat business.

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BRAD FOX | TrustRadius Reviewer
BRAD FOX
View all 3 answers on this topic

Return on Investment

AT&T Office@Hand

  • I wish I had never switched from my local VOIP phone provider
  • Office at Hand is a mistake I wish I'd never made

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Janet Mobley | TrustRadius Reviewer
Janet Mobley
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GlobalMeet Webcast

  • This platform allowed us to quickly pivot from a large-scale in-person meeting we had planned (before the pandemic) to a fully online version, which was paramount in maintaining our annual budget. It was a success and so appreciated by our entire audience!

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SARAHANN WHITBECK | TrustRadius Reviewer
SARAHANN WHITBECK
View all 3 answers on this topic

Screenshots

AT&T Office@Hand

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