What users are saying about
13 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 2.7 out of 100
Based on 13 reviews and ratings
6 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.6 out of 100
Based on 6 reviews and ratings
Feature Set Ratings
- GlobalMeet Webcast ranks higher in 1 feature set: Performance & Compatibility of Online Events Software
Performance & Compatibility of Online Events Software
6.0
AT&T Office@Hand
60%
9.0
GlobalMeet Webcast
90%
GlobalMeet Webcast ranks higher in 4/4 features
GlobalMeet Webcast ranks higher in 4/4 features
High quality audio
6.0
60%
1 Rating
9.5
95%
3 Ratings
High quality video
N/A
0 Ratings
10.0
100%
3 Ratings
Low bandwidth requirements
N/A
0 Ratings
7.5
75%
3 Ratings
Mobile support
N/A
0 Ratings
9.0
90%
1 Rating
Screen Sharing
AT&T Office@Hand
Feature Set Not Supported
N/A
9.0
GlobalMeet Webcast
90%
GlobalMeet Webcast ranks higher in 2/2 features
GlobalMeet Webcast ranks higher in 2/2 features
Desktop sharing
N/A
0 Ratings
9.0
90%
2 Ratings
Whiteboards
N/A
0 Ratings
9.0
90%
2 Ratings
Online Meetings / Events
AT&T Office@Hand
Feature Set Not Supported
N/A
9.6
GlobalMeet Webcast
96%
GlobalMeet Webcast ranks higher in 5/5 features
GlobalMeet Webcast ranks higher in 5/5 features
Calendar integration
N/A
0 Ratings
10.0
100%
2 Ratings
Meeting initiation
N/A
0 Ratings
9.0
90%
2 Ratings
Integrates with social media
N/A
0 Ratings
10.0
100%
1 Rating
Record meetings / events
N/A
0 Ratings
9.0
90%
3 Ratings
Slideshows
N/A
0 Ratings
10.0
100%
1 Rating
Online Events Collaboration
AT&T Office@Hand
Feature Set Not Supported
N/A
10.0
GlobalMeet Webcast
100%
GlobalMeet Webcast ranks higher in 3/3 features
GlobalMeet Webcast ranks higher in 3/3 features
Live chat
N/A
0 Ratings
10.0
100%
3 Ratings
Audience polling
N/A
0 Ratings
10.0
100%
2 Ratings
Q&A
N/A
0 Ratings
10.0
100%
1 Rating
Online Events Security
AT&T Office@Hand
Feature Set Not Supported
N/A
9.7
GlobalMeet Webcast
97%
GlobalMeet Webcast ranks higher in 3/3 features
GlobalMeet Webcast ranks higher in 3/3 features
User authentication
N/A
0 Ratings
9.0
90%
3 Ratings
Participant roles & permissions
N/A
0 Ratings
10.0
100%
3 Ratings
Confidential attendee list
N/A
0 Ratings
10.0
100%
2 Ratings
Attribute Ratings
- GlobalMeet Webcast is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
1.0
AT&T Office@Hand
10%
2 Ratings
8.0
GlobalMeet Webcast
80%
3 Ratings
Likelihood to Recommend
AT&T Office@Hand
If I could rate AT&T Office at Hand less than zero I would. Billing is a mystery. Forget about trying to manage your account through an online login. It took me WEEKS to even get one setup, and that required assistance from my original sales rep (whom we've never met.) Since we've been using this service, I get 2 emails a week from other AT&T sales reps trying to sell me the same service I've already bought. As an administrator and a user of the services we get from AT&T, I have to keep up with FOUR logins: My user login for my softphone My admin login to manage other softphone users My login to pay for our internet service to our office location My login to see invoices and manage the billing for Office at Hand -- THIS LOGIN HAS NEVER WORKED ONE SINGLE TIME When I've tried to call the number listed on my paper bill, I get routed to non-English speakers who have hung up on me 3 times. It would be convenient if I could set up automatic billing for Office At Hand online, but since the login never works, that's impossible. Also, now I don't trust anything about the system to give them my credit card or a bank routing number. My next bill is due in less than 10 days, and I still don't have the paper bill in my hand to reference the (always changing) amount so I can mail the check-in time. STAY AWAY. THIS SERVICE IS EXTREMELY DIFFICULT TO MANAGE. Sign up for Office At Hand if you want to waste HOURS doing simple tasks....like trying to pay your bill.
owner / president
FatCat Strategies, LLCMarketing & Advertising, 1-10 employees
GlobalMeet Webcast
They are easy to work with and successful in what they do for clients.
Vice President
Big Shoulders Digital Video ProductionsMedia Production, 11-50 employees
Pros
AT&T Office@Hand
- [I think] they do nothing well.
- They do not respond timely, and they fix very few issues.
- I had to go out and hire an IT person just so he could do their job for them.
- They could not even port our numbers correctly.
- They lost two of my numbers.
- I have lost thousands of dollars in business because of them.
Manager
Hanna DistributingTransportation/Trucking/Railroad, 51-200 employees
GlobalMeet Webcast
- Careful planning - they were thoughtful and thorough in helping us plan our needs
- Reflexive to requests - as we had suggestions or requests, we felt they listened and responded
- Good culture - it feels like they have a strong company culture that resonates well in supporting each other and clients.
Executive Director
Chest Wall Injury SocietyHospital & Health Care, 1-10 employees
Cons
AT&T Office@Hand
- Customer service is NON EXISTENT
- Setup was PAINFUL
- Online account access is horrible, and most of the time doesn't work
- As an admin of the system, I require 4 different logins to manage it
- We've been on the system for 5 months, and I have NEVER been able to pay my bill online
- Online account management just doesn't exists
owner / president
FatCat Strategies, LLCMarketing & Advertising, 1-10 employees
GlobalMeet Webcast
- Although I love the polling feature, there are a few kinks that could be worked out, as the dialogue box at times interferes with the presentation.
- Have the "guest" and "host" bubbles bigger when logging in, sometimes guests get confused and log in as a host accidentally thinking they need a password to join.
- A kink I've noticed lately, is not being able to upload presentations forcing me to use screenshare. I'm not sure if it's a naming convention or why this error occurs.
- I have limited use in the webcam feature as when using it in the past there was a serious lag time making it difficult to communicate, but, it could've been my internet speed as well... I'll have to give it another shot.
Digestive Diseases Clinical Research Manager
Connecticut Children's Medical CenterHospital & Health Care, 1001-5000 employees
Pricing Details
AT&T Office@Hand
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—GlobalMeet Webcast
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Alternatives Considered
AT&T Office@Hand
Horrible. Collaberate was a little slow at times in responding, but they never just left us hanging with unresolved issues. I am now going with a local guy so I do not have to deal with this stuff. I get very irritated when I am transferred to someone over seas that English is not their first language, and they are working off of a script.Although some of them were more helpful than my assigned migration person.
Manager
Hanna DistributingTransportation/Trucking/Railroad, 51-200 employees
GlobalMeet Webcast
GlobalMeet is much superior in service and attention to detail for their client's events. Repeat business is a gauge of success and they have much repeat business.
Vice President
Big Shoulders Digital Video ProductionsMedia Production, 11-50 employees
Return on Investment
AT&T Office@Hand
- I wish I had never switched from my local VOIP phone provider
- Office at Hand is a mistake I wish I'd never made
owner / president
FatCat Strategies, LLCMarketing & Advertising, 1-10 employees
GlobalMeet Webcast
- This platform allowed us to quickly pivot from a large-scale in-person meeting we had planned (before the pandemic) to a fully online version, which was paramount in maintaining our annual budget. It was a success and so appreciated by our entire audience!
Executive Director
Chest Wall Injury SocietyHospital & Health Care, 1-10 employees