AT&T Office@Hand vs GlobalMeet Webcast

• It can handle multiple simultaneous voices very efficiently.
• Access across multiple devices seamlessly.
• The voice clarity is not compromised at all.

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• Careful planning - they were thoughtful and thorough in helping us plan our needs
• Reflexive to requests - as we had suggestions or requests, we felt they listened and responded
• Good culture - it feels like they have a strong company culture that resonates well in supporting each other and clients.

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• It can include the video facility as well making it a wholesome experience for users.
• It sometimes malfunctions when the limited number of participants exceed.
• Early logins create an unwanted advantage to some participants. It should not be.

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• [I feel like] they didn't have all of the features some of the common platforms (like Zoom or GoToMeeting) have available and that was a big problem for us.
• [I feel] their pricing structure felt like it was kind of tacky and less functional.

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• There has been not one positive thing I can say about Office at Hand.
• [I feel] they have been nothing but an issue.
• My assigned customer service rep [seems to be] lacking if follow-up, follow through, knowledge of the product, and just seems to not care.
• When I get his boss, I usually get some resolution, but only some, and then I pushed by her back to him.
• Believe nothing they say and carve out hours to deal with them on the phone or by email.

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• Value for product delivered.
• Meets clients objectives.

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