AT&T Workforce Manager vs. Intradiem

AT&T Workforce Manager would be an exceptional product if it had enhanced capabilities such as electronic signatures and a customer database. The tracking features really helped out our office with payroll and dispatching.

Given that I've been working in the call center industry for years upon years and knowing how well-streamlined the process of distributing training modules to a whole floor of agents all at once can be, I must say, Intradiem would have been a bit time saver back when I first started at similar workplaces. Training modules would be what I would say is its most appropriate usage, as opposed to direct communication on an IM basis.

Incentivized

• Wireless Forms gives users the ability to digitize any paper form. You can include text, number, camera, audio, and bar codes, among other fields.
• Intelligent tracking provides a location any time a user is moving or performs any action.
• Robust reporting provides actionable data that organizations can use to make strategic decisions regarding their fleet and workforce.

Incentivized

• Great tools on easy activities tracking.
• Effective behavior analytics production.
• Easy communication tool.

Incentivized

• It would not integrate with our business forms.
• No contact data base
• No inventory tracking

• The functionality has been awesome since we deployed it.

Incentivized

AT&T Workforce Manager is pretty to look at, but it performs at a lower level than others of its category.

The customer experience/service department and technical support teams work through any situations that arise. They are responsive and provide excellent service.

Incentivized

AT&T Workforce Manager and Corrigo Field Service Mananger (FSM) have a lot of similar qualities. However, we decided to switch to Corrigo FSM because we were able to get electronic signatures and import our customer database. I liked the ease of movement within AT&T Workforce Manager better than that of Corrigo FSM. AT&T Workforce Manager is more aesthetically pleasing and easier to navigate.

• With AT&T Workforce Manager I've helped government and private organizations save money by identifying idle time in fleets, reducing data collection time in the field, and cutting on employees padding their timesheets.

Incentivized

• Saves time pinpointing agents that still need to complete tasks.
• Saves time during the day to ensure tasks are completed before end of shift.
• Ensures that priority tasks are completed in the right order.

Incentivized