AT&T Workforce Manager vs. Kronos Workforce Dimensions / UKG Dimensions (discontinued)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
AT&T Workforce Manager
Score 10.0 out of 10
N/A
The AT&T Workforce Manager is a field service management and workforce scheduling solution that includes a set of modules and applications suited to the needs of service businesses (e.g. HVAC) that rely on field technicians.N/A
Kronos Workforce Dimensions / UKG Dimensions (discontinued)
Score 6.8 out of 10
N/A
Kronos Workforce Dimensions, later UKG Dimensions was a solution used to automate critical workforce processes such as timekeeping, scheduling, and leave management. The product has been discontinued, and is no longer available for purchase.N/A
Pricing
AT&T Workforce ManagerKronos Workforce Dimensions / UKG Dimensions (discontinued)
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
AT&T Workforce ManagerKronos Workforce Dimensions / UKG Dimensions (discontinued)
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeOptional
Additional Details
More Pricing Information
Community Pulse
AT&T Workforce ManagerKronos Workforce Dimensions / UKG Dimensions (discontinued)
Top Pros
Top Cons
Best Alternatives
AT&T Workforce ManagerKronos Workforce Dimensions / UKG Dimensions (discontinued)
Small Businesses
Kickserv
Kickserv
Score 9.3 out of 10
When I Work
When I Work
Score 8.9 out of 10
Medium-sized Companies
Jotform
Jotform
Score 8.9 out of 10
Playvox
Playvox
Score 9.6 out of 10
Enterprises
ServiceNow Customer Service Management
ServiceNow Customer Service Management
Score 7.7 out of 10
Playvox
Playvox
Score 9.6 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
AT&T Workforce ManagerKronos Workforce Dimensions / UKG Dimensions (discontinued)
Likelihood to Recommend
10.0
(2 ratings)
7.1
(32 ratings)
Usability
-
(0 ratings)
6.9
(2 ratings)
Support Rating
10.0
(1 ratings)
7.0
(1 ratings)
User Testimonials
AT&T Workforce ManagerKronos Workforce Dimensions / UKG Dimensions (discontinued)
Likelihood to Recommend
AT&T
Any organization that is collecting any kind of data in the field, especially if they're using paper forms, should strongly consider switching to AT&T if only for their Wireless Forms. Wireless Forms is the most powerful tool in AT&T Workforce Manager. Combine that with Timekeeping and Intelligent Tracking to really improve efficiency and accountability.
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Discontinued Products
UKG Dimensions will work well with a company size of [fewer] than 10,000 employees. Once you hit over 10K, you start to notice that batch jobs will time out, clocks will perform slower or become unresponsive requiring manual restarts and the employee demographic will take hours to complete. Will the vendor has on their roadmap to increase the performance of the product, it is not at that point.
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Pros
AT&T
  • Wireless Forms gives users the ability to digitize any paper form. You can include text, number, camera, audio, and bar codes, among other fields.
  • Intelligent tracking provides a location any time a user is moving or performs any action.
  • Robust reporting provides actionable data that organizations can use to make strategic decisions regarding their fleet and workforce.
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Discontinued Products
  • rule analysis- the rule analysis in this product is much cleaner and easy to follow compared to WFC
  • The level of granularity on FAPs is very helpful for configuring access compared to other platforms
  • UI is very easy to follow and intuitive
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Cons
AT&T
  • It is currently not possible to create mass geofence alerts. Alerts need to be created per geofence. This can be a big undertaking for organizations with many addresses.
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Discontinued Products
  • You got to have a solution for employees with multiple jobs
  • Need to allow customers to easily access your integration technology
  • Your business structure is too restrictive and making the application far less flexible
  • Your professional service team needs a lot of improvement, especially in the execution part
  • Need to have a proven and working interface for business structure automation.
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Usability
AT&T
No answers on this topic
Discontinued Products
UKG Dimensions is very user-friendly from an employee and supervisor standpoint. It is very robust on an admin level and can get complicated; however, you can do so many things with it that is outweighs the complexity. The security for UKG Dimensions needs to be revamped however. It is very cumbersome and not user-friendly.
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Support Rating
AT&T
The customer experience/service department and technical support teams work through any situations that arise. They are responsive and provide excellent service.
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Discontinued Products
  • Kronos Workforce Dimensions a new product, and it has a lot of scope for improvement, with future releases. One of the best tools to perform time tracking.
  • Their support team is very knowledgeable, and their SLA's are pretty tight. Any query raised would be addressed in a few hours.
  • Timeclock configuration can be complicated; however, their support team knows the processes and guidelines.
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Alternatives Considered
AT&T
No answers on this topic
Discontinued Products
UKG Dimensions provides an enterprise-wide integrated suite for timekeeping, staff scheduling, and clocks. We were an existing Workforce Central customer for timekeeping only and were interested in providing holistic experience between staff scheduling and timekeeping. In addition, [UKG] Dimensions established a great foundation for transitioning our organization from departmental focused scheduling solutions to enterprise.
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Return on Investment
AT&T
  • With AT&T Workforce Manager I've helped government and private organizations save money by identifying idle time in fleets, reducing data collection time in the field, and cutting on employees padding their timesheets.
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Discontinued Products
  • It is neutral. We enjoy having somewhat of a seamless system between HR, PR, and timekeeping.
  • When a person uses the Reset Password link, the system sends the user an email with a link to set their password. Then when the person logs in with their new password, the system forces the user to change their password a second time. This second password change is unnecessary and creates confusion.
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ScreenShots

Kronos Workforce Dimensions / UKG Dimensions (discontinued) Screenshots

Screenshot of Home Screen Overtime Data ViewScreenshot of Home Screen Overtime Data ViewScreenshot of Control Center Recommendations