Aternity Digital Experience Management vs. Blue Triangle

We are a services organization and we use Riverbed SteelCentral AppInternals with our customers. It has allowed us to expand the footprint in the application management business with virtually all of our major accounts. We were able to expand and go into other applications that we weren't in or offering previously. Now, we have a new value proposition for our customer enhanced visibility, enhanced stability, and we can reduce our cost to them because our cost structure is reduced by using Riverbed SteelCentral AppInternals.

Incentivized

Amazing help and knowledge has been assembled, but Blue Triangle Group's customer service is exceptional. Because they make us feel like the most important customer every time we speak, they have a genuine belief in our success. You can count on the support team to keep an eye on your account and offer fresh ideas to our discussions.

Incentivized

• Root cause finding/remediation (it goes beyond analysis).
• Shows latency between applications and servers.
• Identifies long-running SQL queries, and puts the onus back on developers to clean up their SQL code.

Incentivized

• Ease of usability.
• Very responsive to our business requirements.
• Increase your business revenue.

• The tool demands High CPU resources to perform monitoring which reduces the overall performance and the user experience is sluggish
• Also a good amount of training is required to set up the different use cases and monitoring parameters which in return demands a dedicated resource to work on the tool

Incentivized

• Since percentage change is used instead of a real-time shift in comparison charts, they are more difficult to read and evaluate quickly.
• Unlike other website performance monitoring solutions, we are unable to compare data from different time periods.
• The portal's interface may use some cleaning up.

Incentivized

The support I give the highest rating because it is really amazing. Every time we triggered the tool support, we were very well served very quickly and efficiently. The problems were solved quickly and without stress. The staff helped us within minutes and had a lot of patience with us

Incentivized

There is a wide variety of APM solutions out there for companies to pick from. Riverbed AppInternals sits near the top of the stack certainly. We already deploy steelhead units across the estate with client licenses, that aided us in our decision to select AppInternals. We found the costs of AppDynamics and New Relic ( which we had trials for) both costly against AppInternals.

Incentivized

blackfire.io can be easier to analyze for the consumer, but overall get the same result.

Incentivized

• This product has really wonderful features and one of the most valuable ones is the transaction searches into TTW.
• This will show you the operations that occurred under conditions that the user specifies, giving you the opportunity to drill down on the things that are more important and affecting system performance.
• Besides that, the capability of analyzing each individual transaction captured to a very low-level detail (method call/line of code). This ability empowers the testing teams to provide more visibility to developers on how they can improve.

Incentivized

• The portal's ease of use, regular updates, and the feature roadmap all seem to prioritize the end user and actual use cases
• Having a better understanding of where my site's visitors are going has led to beneficial outcomes for my business

Incentivized