What users are saying about
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Top Rated
384 Ratings
8 Ratings

Avalara

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Top Rated
384 Ratings
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Score 8.3 out of 100
8 Ratings
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Score 6.6 out of 100

Likelihood to Recommend

Avalara

In this day and age, you simply cannot administer your own sales tax calculation and reporting scheme. You will lose more in a single sales tax audit in fees and penalties than you pay to have a competent software package do the calculations and reporting and administration of certificates for you. AvaTax integrates directly with our quoting, order and invoicing modules in our ERP system so it runs in the background and does so flawlessly. If you are invoicing more than 50 customers a month, you need a tool like AvaTax and Certcapture to take away the administrative burden.
Tom Berkompas | TrustRadius Reviewer

ONESOURCE

ONESOURCE is well suited for organizations that want to maintain their compliance efforts within a single platform. Most of the software looks and operates in a similar manner, which makes it easy to navigate and integrate yourself into additional products. Additionally, the ONESOURCE platform is a great platform for anyone looking for a provider that stays on top of tax law changes and will quickly integrate the changes into their product.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Type of tax

Avalara
8.4
ONESOURCE
1.0
Sales and Use Taxes
Avalara
8.7
ONESOURCE
1.0
Cross-border Taxes
Avalara
8.4
ONESOURCE
VAT / GST Taxes
Avalara
8.2
ONESOURCE
Energy and Fuel Taxes
Avalara
8.3
ONESOURCE

Tax Reporting & Compliance

Avalara
8.1
ONESOURCE
2.5
Geolocation for Tax Assessment
Avalara
8.7
ONESOURCE
1.0
3rd-Party Software Integrations
Avalara
7.9
ONESOURCE
1.0
Tax Data Reporting
Avalara
8.0
ONESOURCE
7.0
Compliance Administration Management
Avalara
8.2
ONESOURCE
5.5
Tax Exemption Processing
Avalara
8.2
ONESOURCE
1.0
Tax Document Management
Avalara
8.3
ONESOURCE
1.0
Complex Tax Scenario Management
Avalara
7.3
ONESOURCE
1.0

Pros

Avalara

  • Avalara's tax tables are accurate and updated timely across all the states we have a Nexus in.
  • Avalara's customer service is top notch, the treatment of customers is far better than any other service-based business I've worked with in the past.
  • Avalara integrates with many third-party platforms we use throughout our company, i.e Sage & Shopify.
Jordan Keil | TrustRadius Reviewer

ONESOURCE

  • ONESOURCE allows for easy implementation. We were able to implement the product in a few weeks.
  • ONESOURCE provides detailed records that provide support for the groupings on the tax return. This will assist in providing documentation to auditors in a timely fashion.
Anonymous | TrustRadius Reviewer

Cons

Avalara

  • Although Avalara integrates directly with QuickBooks Online, it bypasses the QB sales tax system and creates the sales tax as a line item on the invoice instead of a calculation after the subtotal. This was confusing to some of our customers.
  • For the WA combined excise tax return, I have to email my WA B&O tax calculations to be included in the return by the 10th of the month even though the report is not due until the end of the month. There is currently no place on the Avatax console to add these figures.
Jodi Pickering | TrustRadius Reviewer

ONESOURCE

  • ONESOURCE absolutely needs to restore their TIN Matching feature. Not having a TIN Matching feature is huge and needs to be addressed immediately.
  • The software interface itself is outdated and clunky. It is way behind in terms of user-friendliness and convenience. Additionally, it is only compatible with Internet Explorer. ONESOURCE is literally the only reason I would ever access Internet Explorer which is notably slower and more prone to freezing than Google Chrome or Safari. A good portion of our business uses Macs which means they are SOL on accessing ONESOURCE.
  • The ability to look at multiple tax years for a single recipient would be huge. Currently, if a recipient asks us to pull three years of data, this means three different searches within each year's ONESOURCE instance. It's tedious and could be improved.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Avalara

Avalara 8.8
Based on 16 answers
You wouldn't give it up or you would have to go manual - so stickiness is high and integrations take a few months so investment in change is required.
Judy Vorndran | TrustRadius Reviewer

ONESOURCE

No score
No answers yet
No answers on this topic

Usability

Avalara

Avalara 8.4
Based on 209 answers
We are on the classic version of Avalara and there is ease of use. I can find out transactions easily and can run our reconciling reports. I am able to see our historical data. There are some drawbacks because sometimes the system needs time to think and process. The reporting has gotten faster though, it used to take a day for reports to update where now the reports update within 5 minutes when a new transaction goes into the system. Cert Capture and Avalara are speaking to each other instantaneously, which used to take a while as well.
Leslie Rogers | TrustRadius Reviewer

ONESOURCE

No score
No answers yet
No answers on this topic

Reliability and Availability

Avalara

Avalara 7.9
Based on 6 answers
Avalara usually connects without issue. There have been a few occasions when we couldn't connect to Avalara but not sure if the problem hs been with Avalara or our system
Kathleen Gage | TrustRadius Reviewer

ONESOURCE

No score
No answers yet
No answers on this topic

Performance

Avalara

Avalara 8.2
Based on 6 answers
For the most part don't have a problem with Avalara performance. On the few occasions I've had a issue isn't has been resolved quickly and usually without having to contact support.
Kathleen Gage | TrustRadius Reviewer

ONESOURCE

No score
No answers yet
No answers on this topic

Support

Avalara

Avalara 6.0
Based on 10 answers
They were not so good in the beginning but since the implementation of submitting cases online their support has improved. I do find some support techs are very knowledgeable but while some are not. Also sometime it can be very difficult to understand a support tech as their English language skills may not be very proficient
Kathleen Gage | TrustRadius Reviewer

ONESOURCE

ONESOURCE 5.5
Based on 2 answers
Often times they never respond to emails. Ignored us until we threatened to cancel one of their products.
Anonymous | TrustRadius Reviewer

In-Person Training

Avalara

Avalara 7.4
Based on 2 answers
not applicable
Michelle Chow | TrustRadius Reviewer

ONESOURCE

No score
No answers yet
No answers on this topic

Online Training

Avalara

Avalara 7.1
Based on 3 answers
The videos go too fast; I kept having to pause them and go back. They don't allow for any practice transactions or provide training materials.
Kathleen Gage | TrustRadius Reviewer

ONESOURCE

No score
No answers yet
No answers on this topic

Implementation

Avalara

Avalara 7.3
Based on 193 answers
AvaTax was implemented before I joined our organization. Our system required a third-party connector to interface between our ERP system and AvaTax. Our ERP system has since been upgraded to allow for communication directly with AvaTax, but we continue to use the third-party connector, as we determined that it has more functionality.
Eric O'Link, CPA | TrustRadius Reviewer

ONESOURCE

No score
No answers yet
No answers on this topic

Alternatives Considered

Avalara

We currently use Transaction Tax Resource (TTR) which is a comparable product to Avalara. Both products provide accurate tax answers and rates. They both offer additional services to help with tax compliance, like exemption certificate management systems. However, TTR is tailored more towards the construction industry and other similar industries (e.g. heating and air services, equipment rentals, etc).
Braxton Todd | TrustRadius Reviewer

ONESOURCE

Sabrix/Onesource provides truly global content - Vertex is not there yet. If a business operates in US only, both Sabrix and Vertex would be good choices.
Anonymous | TrustRadius Reviewer

Scalability

Avalara

Avalara 8.0
Based on 5 answers
Not sure what you mean by this question
Kathleen Gage | TrustRadius Reviewer

ONESOURCE

No score
No answers yet
No answers on this topic

Return on Investment

Avalara

  • We save money by not having to hire a tax expert just to get our invoices out to our customers. Along with filing our company's monthly sales taxes for all the states that we collect in.
  • We save time due to having more employees being able to do invoicing. Which leads to a faster cash flow.
Becky Wade | TrustRadius Reviewer

ONESOURCE

  • Without the use of ONESOURCE Transfer Pricing, we wouldn't be able to turn out transfer pricing documentation on our own. We have approximately 125 transfer pricing reports a year that require preparation, and outsourcing those at $15-25,000 a piece isn't feasible. We pay less than $50,000 annually for ONESOURCE Transfer Pricing and can now turn out as many reports as we need for a flat fee.
  • ONESOURCE BEPS Action Manager ("BAM") allows us to prepare both our Country by Country Report and our Master File in house. We had received quotes from accounting firms in the range of $100-200,000 annually for a Country by Country Report and $50,000 for a Master File annually. For a $20,000 investment annually in BAM, we can complete both in house.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Avalara

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
50.00

ONESOURCE

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Avalara
8.2
ONESOURCE
6.1

Likelihood to Renew

Avalara
8.8
ONESOURCE

Usability

Avalara
8.4
ONESOURCE

Reliability and Availability

Avalara
7.9
ONESOURCE

Performance

Avalara
8.2
ONESOURCE

Support

Avalara
6.0
ONESOURCE
5.5

In-Person Training

Avalara
7.4
ONESOURCE

Online Training

Avalara
7.1
ONESOURCE

Implementation

Avalara
7.3
ONESOURCE

Scalability

Avalara
8.0
ONESOURCE

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