Avaya Call Center Elite vs. Cisco Finesse
Avaya Call Center Elite vs. Cisco Finesse
Product | Rating | Most Used By | Product Summary | Starting Price |
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Avaya Call Center Elite | N/A | Avaya Call Center Elite is used to run a full-featured call center that handles inbound and outbound contacts, manageable with real-time and historical reporting insights. The CC Elite solution offers options for contact handling so customers are treated in a more efficient manner, enabling agents to more effectively respond to their needs. | N/A | |
Cisco Finesse | N/A | Cisco Finesse is a product designed to improve customer support delivered via contact centers. Described by Cisco as a next-generation agent and supervisor desktop, Cisco Finesse provides a collaborative experience for communities that interact with your customer service organization. Finesse's user-centric design is stated to enhance satisfaction for your customer-care representatives. | N/A |
Avaya Call Center Elite | Cisco Finesse | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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More Pricing Information |
Avaya Call Center Elite | Cisco Finesse | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Avaya Call Center Elite | Cisco Finesse | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Avaya Call Center Elite | Cisco Finesse | |
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Likelihood to Recommend | 8.0 (32 ratings) | 8.5 (6 ratings) |
Likelihood to Renew | 9.1 (1 ratings) | - (0 ratings) |
Usability | 9.1 (1 ratings) | - (0 ratings) |
Support Rating | 9.1 (1 ratings) | 10.0 (1 ratings) |
Implementation Rating | 9.1 (1 ratings) | - (0 ratings) |
Avaya Call Center Elite | Cisco Finesse | |
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Likelihood to Recommend | Avaya | Cisco |
Pros | Avaya | Cisco |
Cons | Avaya | Cisco |
Usability | Avaya | Cisco No answers on this topic |
Support Rating | Avaya | Cisco |
Alternatives Considered | Avaya | Cisco |
Return on Investment | Avaya | Cisco |
ScreenShots |