Avaya Experience Platform vs. Evolve IP Call Center
Avaya Experience Platform vs. Evolve IP Call Center
Product | Rating | Most Used By | Product Summary | Starting Price |
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Avaya Experience Platform | N/A | The Avaya Experience Platform aims to turn moments with customers into momentum for businesses by making it easier to deliver memorable experiences across all channels and devices, at all times, giving employees tools to respond faster, with greater insight, while engaging and satisfying the needs of customers. The solution boasts an innovation without disruption approach to reduce the amount of investment required to add best-in-class technologies into the customer experience workflows to drive… | $48 per month | |
Evolve IP Call Center | N/A | Evolve IP’s Call Center solution is designed to provide agents and front-line supervisors with features that are designed to increase efficiency and make their jobs easier. According to the vendor, their solution provides managers with the following benefits: lower TCO, predictable monthly costs, no upgrades or maintenance fees, immediate access to new features, scalability and more. Additionally, the vendor says managers also experience unparalleled control and visibility into… | N/A |
Avaya Experience Platform | Evolve IP Call Center | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | Required | No setup fee | ||||||||||||||
Additional Details | Digital - $48.00 (Per User/Per Month) Voice - $83.00 (Per User/Per Month) All Media - $125.00 (Per User/Per Month) | — | ||||||||||||||
More Pricing Information |
Avaya Experience Platform | Evolve IP Call Center | |
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Top Pros | No answers on this topic | |
Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Avaya Experience Platform | Evolve IP Call Center | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Avaya Experience Platform | Evolve IP Call Center | |
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Likelihood to Recommend | 8.7 (52 ratings) | - (0 ratings) |
Likelihood to Renew | 7.3 (12 ratings) | - (0 ratings) |
Usability | 8.2 (5 ratings) | - (0 ratings) |
Availability | 7.0 (1 ratings) | - (0 ratings) |
Performance | 10.0 (1 ratings) | - (0 ratings) |
Support Rating | 9.1 (4 ratings) | - (0 ratings) |
Implementation Rating | 8.2 (2 ratings) | - (0 ratings) |
Avaya Experience Platform | Evolve IP Call Center | |
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Likelihood to Recommend | Avaya | Evolve IP No answers on this topic |
Pros | Avaya | Evolve IP No answers on this topic |
Cons | Avaya | Evolve IP No answers on this topic |
Likelihood to Renew | Avaya | Evolve IP No answers on this topic |
Usability | Avaya | Evolve IP No answers on this topic |
Support Rating | Avaya | Evolve IP No answers on this topic |
Implementation Rating | Avaya | Evolve IP No answers on this topic |
Alternatives Considered | Avaya | Evolve IP No answers on this topic |
Return on Investment | Avaya | Evolve IP No answers on this topic |
ScreenShots |