Avaya Experience Platform vs. Intermedia Contact Center
Avaya Experience Platform vs. Intermedia Contact Center
Product | Rating | Most Used By | Product Summary | Starting Price |
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Avaya Experience Platform | N/A | The Avaya Experience Platform aims to turn moments with customers into momentum for businesses by making it easier to deliver memorable experiences across all channels and devices, at all times, giving employees tools to respond faster, with greater insight, while engaging and satisfying the needs of customers. The solution boasts an innovation without disruption approach to reduce the amount of investment required to add best-in-class technologies into the customer experience workflows to drive… | $48 per month | |
Intermedia Contact Center | N/A | Intermedia Contact Center provides such as IVR, omni-channel contact routing for customer interactions, customizable call flow, customer insights for agents with historicals, and agent scheduling. | N/A |
Avaya Experience Platform | Intermedia Contact Center | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | Required | No setup fee | ||||||||||||||
Additional Details | Digital - $48.00 (Per User/Per Month) Voice - $83.00 (Per User/Per Month) All Media - $125.00 (Per User/Per Month) | — | ||||||||||||||
More Pricing Information |
Avaya Experience Platform | Intermedia Contact Center | |
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Top Pros | No answers on this topic | |
Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Avaya Experience Platform | Intermedia Contact Center | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Avaya Experience Platform | Intermedia Contact Center | |
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Likelihood to Recommend | 8.7 (52 ratings) | - (0 ratings) |
Likelihood to Renew | 7.3 (12 ratings) | - (0 ratings) |
Usability | 8.2 (5 ratings) | - (0 ratings) |
Availability | 7.0 (1 ratings) | - (0 ratings) |
Performance | 10.0 (1 ratings) | - (0 ratings) |
Support Rating | 9.1 (4 ratings) | - (0 ratings) |
Implementation Rating | 8.2 (2 ratings) | - (0 ratings) |
Avaya Experience Platform | Intermedia Contact Center | |
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Likelihood to Recommend | Avaya | Intermedia No answers on this topic |
Pros | Avaya | Intermedia No answers on this topic |
Cons | Avaya | Intermedia No answers on this topic |
Likelihood to Renew | Avaya | Intermedia No answers on this topic |
Usability | Avaya | Intermedia No answers on this topic |
Support Rating | Avaya | Intermedia No answers on this topic |
Implementation Rating | Avaya | Intermedia No answers on this topic |
Alternatives Considered | Avaya | Intermedia No answers on this topic |
Return on Investment | Avaya | Intermedia No answers on this topic |
ScreenShots | Intermedia Contact Center Screenshots |