Avaya Experience Platform vs. VQ Online by VereQuest
Avaya Experience Platform vs. VQ Online by VereQuest
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
Avaya Experience Platform | N/A | The Avaya Experience Platform aims to turn moments with customers into momentum for businesses by making it easier to deliver memorable experiences across all channels and devices, at all times, giving employees tools to respond faster, with greater insight, while engaging and satisfying the needs of customers. The solution boasts an innovation without disruption approach to reduce the amount of investment required to add best-in-class technologies into the customer experience workflows to drive… | $48 per month | |
VQ Online by VereQuest | N/A | VQ Online from VereQuest is design to streamline the QA process across channels and functions to maximize the insight gathered to free up valuable QA analysts’ time. It is presented as a solution for large, multi-site, multi-channel centers with internal and external QA functions who want to expand or consolidate QA results and who need a system for managing the QA process. It is additionally presented as a solution for small, single-site centers that are currently using spreadsheets or other… | N/A |
Avaya Experience Platform | VQ Online by VereQuest | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | Required | No setup fee | ||||||||||||||
Additional Details | Digital - $48.00 (Per User/Per Month) Voice - $83.00 (Per User/Per Month) All Media - $125.00 (Per User/Per Month) | — | ||||||||||||||
More Pricing Information |
Avaya Experience Platform | VQ Online by VereQuest | |
---|---|---|
Top Pros | No answers on this topic | |
Top Cons |
| No answers on this topic |
Avaya Experience Platform | VQ Online by VereQuest | ||||||||||||||||||||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Contact Center Software |
| ||||||||||||||||||||||||||||||||||||||||||
Workforce Optimization (WFO) |
|
Avaya Experience Platform | VQ Online by VereQuest | |
---|---|---|
Small Businesses | CloudTalk Score 9.4 out of 10 | CloudTalk Score 9.4 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Avaya Experience Platform | VQ Online by VereQuest | |
---|---|---|
Likelihood to Recommend | 8.7 (52 ratings) | - (0 ratings) |
Likelihood to Renew | 7.3 (12 ratings) | - (0 ratings) |
Usability | 8.2 (5 ratings) | - (0 ratings) |
Availability | 7.0 (1 ratings) | - (0 ratings) |
Performance | 10.0 (1 ratings) | - (0 ratings) |
Support Rating | 9.1 (4 ratings) | - (0 ratings) |
Implementation Rating | 8.2 (2 ratings) | - (0 ratings) |
Avaya Experience Platform | VQ Online by VereQuest | |
---|---|---|
Likelihood to Recommend | Avaya | VereQuest Incorporated No answers on this topic |
Pros | Avaya | VereQuest Incorporated No answers on this topic |
Cons | Avaya | VereQuest Incorporated No answers on this topic |
Likelihood to Renew | Avaya | VereQuest Incorporated No answers on this topic |
Usability | Avaya | VereQuest Incorporated No answers on this topic |
Support Rating | Avaya | VereQuest Incorporated No answers on this topic |
Implementation Rating | Avaya | VereQuest Incorporated No answers on this topic |
Alternatives Considered | Avaya | VereQuest Incorporated No answers on this topic |
Return on Investment | Avaya | VereQuest Incorporated No answers on this topic |
ScreenShots |