What users are saying about
18 Ratings
14 Ratings
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Score 7.9 out of 100
18 Ratings
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Score 9 out of 100

Attribute Ratings

  • TextMagic is rated higher in 2 areas: Likelihood to Recommend, Usability

Likelihood to Recommend

8.6

Avaya OneCloud CPaaS

86%
5 Ratings
8.8

TextMagic

88%
11 Ratings

Likelihood to Renew

Avaya OneCloud CPaaS

N/A
0 Ratings
9.1

TextMagic

91%
1 Rating

Usability

8.2

Avaya OneCloud CPaaS

82%
3 Ratings
9.1

TextMagic

91%
1 Rating

Support Rating

8.2

Avaya OneCloud CPaaS

82%
3 Ratings

TextMagic

N/A
0 Ratings

Likelihood to Recommend

Avaya

The Avaya [One Cloud CPaaS (formerly Zang Cloud)] of course is very well suited for any business purpose where the automated sending or handing of SMS and voice conversations, but specifically being able to use the embedded "Voice Input" functionality allows you to combine Avaya CPaaS with Natural Language and AI with these multi channel inputs which brings the customer experience to another level!
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TextMagic

To streamline procedures, you can easily create message templates and import contacts. You can send group SMS online using the TextMagic app from a laptop, browser, or mobile device. Contact information can be entered manually or imported from other programs. To improve your strategy, you can create email lists based on SMS advertising.
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Pros

Avaya

  • IVR
  • Text to speech
  • API Support
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TextMagic

  • Easy to upload sign ups from tradeshows we attend.
  • I like the ability to respond the their texts back to me to hold a conversation.
  • I like the billing structure with auto balance.
  • The scheduling feature and cost calculation is very helpful.
  • Easy to learn to use.
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Cons

Avaya

  • Native high quality speech-to-text and text-to-speech capabilities.
  • WebRTC voice, video.
  • WhatsApp connectivity.
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TextMagic

  • Connection between other services ERP, CRM and slack.
  • Textmagic is a tool for kids who want to SMS chat.
  • The possibility to change the SMS provider to Twilio or others. It is not legal to forbid that but they find a way to bypass that.
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Pricing Details

Avaya OneCloud CPaaS

Starting Price

Editions & Modules

Avaya OneCloud CPaaS editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    TextMagic

    Starting Price

    $4 per outbound text

    Editions & Modules

    TextMagic editions and modules pricing
    EditionModules
    Pay as You Go Plan0.041
    Pay as You Go Plan0.042

    Footnotes

    1. per outbound text
    2. per outbound text

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Pay only for outbound text messages. Inbound SMS is free.

    Likelihood to Renew

    Avaya

    No answers on this topic

    TextMagic

    I am very happy with how TextMagic is working. I don't see a reason to spend time searching for another solution when this works great at a good price. Customers have shown a good response to the text messages we have send. Very small percentage unsubscribed (but that was automated/easy).
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    Usability

    Avaya

    Avaya OneCloud CPaaS and Spaces Learning make it easy for learners, coaches, and teachers to connect with each other – providing an engaging and effective learning experience. The intuitive user experience, natural collaboration environment, and real-time communications tools empower virtual education that is simple, hybrid, and interactive. Imagine a day-in-the-life of Mark Rowland, a home-based customer service adviser at a large telecommunications company. Mark was recently scheduled for some customer support training, based on identified gaps in his job performance. Mark starts on the “My Classes” screen. The home page for each topic includes a live feed of announcements, learning-related posts, and other activity. The People panel displays a list of all participants and provides an indication of who is currently online. Mark clicks the ‘Join Virtual Classroom’ button to join the next Virtual Coaching Session. Mark meets with a coach and several peers in a live video collaboration environment. Next, Mark clicks the Chat tab and quickly says hi to the group. The coach shares his screen and begins walking the learners through the latest internet connection process for broadband routers. Afterwards, Mark notices that a recording of the session is now available in the Stream.
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    TextMagic

    It has been very easy to use TextMagic to set up. The calculator showing character count which relates to cost is easy to see and adjust. The scheduling portion is also easy to set up and edit if needed. You can see history to copy wording if you need to. I have suggested to other friends that do not have a text service.
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    Support Rating

    Avaya

    Avaya OneCloud CPaaS support has been excellent. Specifically:
    • Onboarding new users (licensing)
    • API integration support
    • Client platform support for learners
    • Seamless rollout of new features (and documentation)
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    TextMagic

    No answers on this topic

    Alternatives Considered

    Avaya

    We have tried many other CPaaS platforms including Twilio, Telnyx, Nexmo, SignalWire and Bandwidth. The Avaya CPaaS has the richest set of available features combined with the most competitive pricing model!
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    TextMagic

    We have our company cell phones through AT&T and we researched setting up a text blasting service through them. It would have been a very expensive option and it made no sense to spend that kind of money when TextMagic does everything we need it to do for a minimal investment
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    Return on Investment

    Avaya

    • Time to market
    • Improve customer service
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    TextMagic

    • Increase the effectiveness of your SMS marketing efforts.
    • You can manage your campaigns from anywhere.
    • Simplifies the process of tracking and maintaining contacts.
    • Automation of incoming SMS.
    • Chats allow you to keep track of all open conversations, browse past messages, and follow up.
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    Screenshots

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