What users are saying about
3 Ratings
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Score 8.2 out of 100
8 Ratings
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Score 10 out of 100

Likelihood to Recommend

Avaya OneCloud CPaaS

Following are ideal use case scenarios for Avaya OneCloud CPaaS:
  • Agent Onboarding in Contact Centers – personalized digital transformation for contact center agents as part of a workforce management solution. Included in the Spaces Learning suite.
  • Reskilling and Upskilling in BPO Enterprises – skills gap training and assessment for technical employees and salespeople. Included in the Spaces Learning suite.
  • Virtual Classroom in Higher Education – integrated platform for educational content delivery, virtual lectures, small group projects, hands-on labs, and collaboration. Included in the Spaces Learning suite.
  • Remote Development Collaboration for Engineering Teams – agile platform for remote coding and development, virtual scrum meetings, and real-time chat.
Following are use case scenarios where Avaya OneCloud CPaaS is less appropriate:
  • Large Virtual Conference Events
  • Consumer Social Media Gatherings
David James Clarke IV | TrustRadius Reviewer

TextMagic

It is well suited for our small company. We have employees in multiple states; some without company email; and many without company devices to check email during non-business hours
Alissa Hamilton | TrustRadius Reviewer

Pros

Avaya OneCloud CPaaS

  • Provides a simple well-designed API for 2-way texting.
  • Enables us to manage multiple clients using a single account.
  • Enables us to bill our clients and monitor their usage easily.
  • Provides rapid setup of numbers and easy scripting of programmatic responses.
Venkatesh Krishnaswamy | TrustRadius Reviewer

TextMagic

  • Easy to use
  • Reminders when our balance is low, we never have to worry about going to send a text and not having enough credits
  • Multiple users are able to work off of the same account
  • Detailed records kept of each text conversation
Courtney Kuzmich | TrustRadius Reviewer

Cons

Avaya OneCloud CPaaS

  • Native high quality speech-to-text and text-to-speech capabilities.
  • WebRTC voice, video.
  • WhatsApp connectivity.
Venkatesh Krishnaswamy | TrustRadius Reviewer

TextMagic

  • Connection between other services ERP, CRM and slack.
  • Textmagic is a tool for kids who want to SMS chat.
  • The possibility to change the SMS provider to Twilio or others. It is not legal to forbid that but they find a way to bypass that.
Anonymous | TrustRadius Reviewer

Usability

Avaya OneCloud CPaaS

Avaya OneCloud CPaaS 8.2
Based on 3 answers
We were able to achieve the objectives of the integration we wanted to create in a short timeframe with a minimum of development needed.
Alan Apawan | TrustRadius Reviewer

TextMagic

No score
No answers yet
No answers on this topic

Support Rating

Avaya OneCloud CPaaS

Avaya OneCloud CPaaS 8.2
Based on 3 answers
Avaya OneCloud CPaaS support has been excellent. Specifically:
  • Onboarding new users (licensing)
  • API integration support
  • Client platform support for learners
  • Seamless rollout of new features (and documentation)
David James Clarke IV | TrustRadius Reviewer

TextMagic

No score
No answers yet
No answers on this topic

Alternatives Considered

Avaya OneCloud CPaaS

No answers on this topic

TextMagic

We have our company cell phones through AT&T and we researched setting up a text blasting service through them. It would have been a very expensive option and it made no sense to spend that kind of money when TextMagic does everything we need it to do for a minimal investment
Alissa Hamilton | TrustRadius Reviewer

Return on Investment

Avaya OneCloud CPaaS

  • Time to market
  • Improve customer service
Alan Apawan | TrustRadius Reviewer

TextMagic

  • For the price we pay, I cannot think of any negative impact. It is very affordable. We usually pay $50 at a time and that will last us a month or so.
Courtney Kuzmich | TrustRadius Reviewer

Screenshots

Avaya OneCloud CPaaS

Pricing Details

Avaya OneCloud CPaaS

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Avaya OneCloud CPaaS Editions & Modules

Additional Pricing Details

TextMagic

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

TextMagic Editions & Modules

On-premise Edition
Pay as You Go Plan0.041
  1. per outbound text
SaaS Edition
Pay as You Go Plan0.041
  1. per outbound text
Additional Pricing Details
Pay only for outbound text messages. Inbound SMS is free.

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