AvidCX vs. Webex Contact Center
AvidCX vs. Webex Contact Center
Product | Rating | Most Used By | Product Summary | Starting Price |
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AvidCX | N/A | Built exclusively for the housing industry, the vendor provides AvidCX to users so that they can understand everyone and everything that shapes their brand. With it, home industry professionals can measure, understand, and improve how their brands perform at every touchpoint. The vendor describes the platform as a 360º platform that cost-effectively measures and analyzes each step in the total brand experience. | N/A | |
Webex Contact Center | N/A | Cisco Webex Contact Center is a cloud-based omni-channel (e.g. voice, email, and chat) contact center solution providing customer / agent matching, customer service self-service agent, and built-in chat and voice for collaboration between agents. | N/A |
AvidCX | Webex Contact Center | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
AvidCX | Webex Contact Center | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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AvidCX | Webex Contact Center | ||||||||||||||||||||||||||||||||||||||||||
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Contact Center Software |
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Workforce Optimization (WFO) |
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AvidCX | Webex Contact Center | |
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Small Businesses | Sogolytics Score 8.9 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | CustomerSuccessBox Score 9.5 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Quadient Inspire Score 9.4 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
AvidCX | Webex Contact Center | |
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Likelihood to Recommend | - (0 ratings) | 8.5 (23 ratings) |
Likelihood to Renew | - (0 ratings) | 8.2 (1 ratings) |
AvidCX | Webex Contact Center | |
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Likelihood to Recommend | Avid Ratings No answers on this topic | Cisco |
Pros | Avid Ratings No answers on this topic | Cisco |
Cons | Avid Ratings No answers on this topic | Cisco |
Alternatives Considered | Avid Ratings No answers on this topic | Cisco |
Return on Investment | Avid Ratings No answers on this topic | Cisco |
ScreenShots | AvidCX Screenshots | Webex Contact Center Screenshots |