Azure AI Language vs. Google Cloud Dialogflow

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Azure AI Language
Score 8.3 out of 10
N/A
Azure AI Language (formerly Azure Cognitive Service for Language) is a managed service to add natural language capabilities, from sentiment analysis and entity extraction to automated question answering. Users can identify key terms and phrases, understand sentiments, and build conversational interfaces into applications. Annotate, train, evaluate, and deploy customizable models without machine-learning expertise.N/A
Google Cloud Dialogflow
Score 7.9 out of 10
N/A
Dialogflow (formerly Api.ai) is a chatbot building tool, designed to give users new ways to interact with digital products by building engaging voice and text-based conversational interfaces powered by AI. Dialogflow was acquired by Google in 2019.N/A
Pricing
Azure AI LanguageGoogle Cloud Dialogflow
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Azure AI LanguageGoogle Cloud Dialogflow
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Azure AI LanguageGoogle Cloud Dialogflow
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Best Alternatives
Azure AI LanguageGoogle Cloud Dialogflow
Small Businesses
IBM Watson Studio
IBM Watson Studio
Score 9.6 out of 10
IBM watsonx Assistant
IBM watsonx Assistant
Score 9.1 out of 10
Medium-sized Companies
PG Forsta HX Platform
PG Forsta HX Platform
Score 8.4 out of 10
Conversica
Conversica
Score 9.9 out of 10
Enterprises
PG Forsta HX Platform
PG Forsta HX Platform
Score 8.4 out of 10
Conversica
Conversica
Score 9.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Azure AI LanguageGoogle Cloud Dialogflow
Likelihood to Recommend
6.5
(2 ratings)
7.1
(6 ratings)
Usability
-
(0 ratings)
8.0
(6 ratings)
Support Rating
-
(0 ratings)
8.3
(5 ratings)
User Testimonials
Azure AI LanguageGoogle Cloud Dialogflow
Likelihood to Recommend
Microsoft
Best suited for large organizations, availability of usage of more than one language in a specific API call. Moderately suited for small and mid sized organizations as the pricing is on a higher end
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Google
Indicated for those who have good knowledge of programming and coding in HTML and JSON, that is, it is not suitable for beginners or users without much technical knowledge. It is suitable for those who want to integrate with various platforms, such as Telegram, Webhat, Facebook Messenger, among others. I also recommend it to anyone who needs to create a chatbot in several languages (it is not automatic translation). Recommended to create new projects in CX environment and not in ES.
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Pros
Microsoft
  • The data is pre configured that means the AI models that are used by features are not customizable. One needs to send data and have to use the output of the feature in our application
  • Availability of customizations in order to adjust some specific requirements
  • Availability of Language studio so that one can avoid coding
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Google
  • Great at back-and-forth dialogue with the caller
  • Integration with existing contact center plattforms
  • Using the same flow for voice and chat seamlessly
  • Very customizable
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Cons
Microsoft
  • The application is hard to use for new users
  • Data Integration is complex in nature
  • For Mid - sized organizations, the pricing is on higher end
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Google
  • Some of the features are still in beta phase.
  • The languages available are still limited.
  • The advanced features may not be accessible to new users.
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Usability
Microsoft
No answers on this topic
Google
Users benefit from Dialogflow's best User Interface and seamless User Experience. It's very scalable, and there are a lot of customization options to make it even more so. Dialogflow makes it simple to deploy, manage, and maintain chatbots. Artificial Intelligence algorithms make chatbots interactive, making it easier for users and chatbots to communicate and understand each other. Overall, it's a good option for those with little programming experience who want to learn Natural Language Processing.
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Support Rating
Microsoft
No answers on this topic
Google
Dialogflow is a wonderful tool that is helping to design customized chatbots. I personally recommend if you wanna know how it's works give it a try with a free APIs call, you'll love this tool
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Alternatives Considered
Microsoft
We haven't used other products. Our experience with Azure, whilst not meeting our needs this time around, was positive, educational and insightful. This was the first time that we had considered using an AI tool to manage and manipulate our data and we were unsure of the capabilities.
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Google
There is always use cases for both. We still use the other plattforms but each has its own strengths and weaknesses. We, as a contact center implementation partner always use multiple solutions both for ourselves but also for our customers to meet their needs. In the cases we choose Google Cloud Dialogflow is when we need to be able to handle specific follow-up questions from the customer. And for more complicated issues we also use a combination of this and other 3rd party plattforms. We always meet the need of our customers and as specialist and consultants we give expert advice on how to use all these different solutions in the best way possible.
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Return on Investment
Microsoft
  • Usage of more than one language in one specific API call
  • Question Answering Feature
  • Key Phrase Extraction, hence one need to read the entire phrase to understand the context
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Google
  • As a partner to multiple contact center plattforms we have always been able to offer Google Cloud Dialogflow along with them because it integrates well with all.
  • Many businesses want to implement smart ways to have call deflection. Bots that can handle full dialogues with the customer is very intriguing to them because it can fulfill customers requests without using up as many resources
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ScreenShots