What users are saying about
Top Rated
401 Ratings
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Top Rated
1335 Ratings
Top Rated
401 Ratings
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Score 8.6 out of 100

Lucidchart

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Top Rated
1335 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.7 out of 100

Attribute Ratings

  • Azure DevOps Services is rated higher in 1 area: Likelihood to Renew
  • Lucidchart is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

8.8

Azure DevOps Services

88%
56 Ratings
9.1

Lucidchart

91%
790 Ratings

Likelihood to Renew

10.0

Azure DevOps Services

100%
3 Ratings
9.1

Lucidchart

91%
1 Rating

Usability

7.0

Azure DevOps Services

70%
5 Ratings
8.9

Lucidchart

89%
759 Ratings

Support Rating

8.2

Azure DevOps Services

82%
20 Ratings
8.5

Lucidchart

85%
629 Ratings

Implementation Rating

10.0

Azure DevOps Services

100%
2 Ratings

Lucidchart

N/A
0 Ratings

Likelihood to Recommend

Microsoft

[Azure DevOps Services (formerly VSTS)] is well suited for agile teams. It is a digital kanban for teams to access anywhere at any time. Especially during covid when most companies are still remote, it allows teams to fully perform and still be functional in operating within an agile methodology. It also gives visibility to teams capacity.
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Lucid Software

Lucidchart is a powerful workflow builder particularly useful to huge organizations implementing new and updated process flows across multiple regions, demographics, and departments. Creating easy-to-understand and visually appealing diagrams, the software's end products surely would appeal to a variety of users, from newly hired employees getting acclimated with the process to existing teams and leadership groups.
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Pros

Microsoft

  • Flexible Requirements Hierarchy Management: AZDO makes it easy to track items such as features or epics as a flat list, or as a hierarchy in which you can track the parent-child relationship.
  • Fast Data Entry: AZDO was designed to facilitate quick data entry to capture work items quickly, while still enabling detailed capture of acceptance criteria and item properties.
  • Excel Integration: AZDO stands out for its integration with MS Excel, which enables quick updates for bulk items.
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Lucid Software

  • Large number of predefined charts, diagrams, flows
  • A great repository of various symbols and objects
  • The easiness of using and manipulating objects and shapes. There is a lot of auto-editing and adjusting which the software does for you which saves a lot of your time.
  • Easy way of duplicating shapes.
  • While working with the app everything feels organic and natural. You don't get the clunky/limited feeling which happens with some other similar apps.
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Cons

Microsoft

  • Column sorting when in filtered states.
  • A way to show cross-team dependencies.
  • A customized "From" field for notifications. Sometimes when a mail comes from Azure DevOps the teams do not realize that I am sending it
  • A way to do online poker that doesn't require a plug-in.
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Lucid Software

  • [In my opinion,] if there is one thing, perhaps it would be to slap Microsoft in the face a little harder.
  • [Microsoft] Visio is ok, but don't try to copy them or re-invent the networking diagram world by becoming greater than [Microsoft] Visio.
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Pricing Details

Azure DevOps Services

Starting Price

$2 per GB (first 2GB free)

Editions & Modules

Azure DevOps Services editions and modules pricing
EditionModules
Basic Plan$61
Basic + Test Plan$522
Azure Artifacts$23
Azure Pipelines - Microsoft Hosted$404
Azure Pipelines - Self-Hosted$155

Footnotes

  1. per user per month (first 5 users free)
  2. per user per month
  3. per GB (first 2GB free)
  4. per parallel job (1,800 minutes free with 1 free parallel job)
  5. per extra parallel job (1 free parallel job with unlimited minutes)

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Lucidchart

Starting Price

$0 per month

Editions & Modules

Lucidchart editions and modules pricing
EditionModules
Enterprise.1
Free$02
Individual$7.953
Team$9.004

Footnotes

  1. per year
  2. none
  3. per month, per user
  4. per month, 3 user minimum

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

Optional

Additional Details

Pricing Info

Likelihood to Renew

Microsoft

I don't think our organization will stray from using VSTS/TFS as we are now looking to upgrade to the 2012 version. Since our business is software development and we want to meet the requirements of CMMI to deliver consistent and high quality software, this SDLC management tool is here to stay. In addition, our company uses a lot of Microsoft products, such as Office 365, Asp.net, etc, and since VSTS/TFS has proved itself invaluable to our own processes and is within the Microsoft family of products, we will continue to use VSTS/TFS for a long, long time.
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Lucid Software

No answers on this topic

Usability

Microsoft

Azure DevOps is a powerful, complex cloud application. As such there are a number of things it does great and something where there is room for improvement. One of those areas would be in usability. In my opinion it relies too much on search. There is no easy way to view all projects or to group them in a logical way. You need to search for everything.
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Lucid Software

Lucidchart is very easy to learn, and the search bars provided on every facet of the application (e.g. shapes) help you to find what you need very quickly. The UI is intuitive and it does what you would expect it to do. It does not have the wonky jumping-around habits when it comes to shapes that other diagramming software has.
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Support Rating

Microsoft

When we've had issues, both Microsoft support and the user community have been very responsive. DevOps has an active developer community and frankly, you can find most of your questions already asked and answered there. Microsoft also does a better job than most software vendors I've worked with creating detailed and frequently updated documentation.
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Lucid Software

We have not needed a lot of support since the documentation is done very well. We have also had a good experience dealing with their sales team. They respond quickly whenever we acquire about adding additional licenses. Also, the billing team worked closely with our accounts payable team to set up and connect our billing systems.
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Implementation Rating

Microsoft

Was not part of the process.
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Lucid Software

No answers on this topic

Alternatives Considered

Microsoft

Azure DevOps is much easier to implement and use on a daily basis than VersionOne. This is based on end-user feedback and my personal experience as well. ADO has more features and seems to get updated more frequently than VersionOne as well. VersionOne is less expensive overall than ADO, but our company prefers to use ADO because it has a lot more benefits.
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Lucid Software

Lucidchart when compared to the competition is way ahead of them. It has a good number of features available in the free version and the other thing is that there is none to a little learning curve required to understand the product. It is fairly easy to use when we compare it to the rest.
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Return on Investment

Microsoft

  • It provides a great IDE to make things easier, clear, and compact. It has always been a positive ROI
  • It's worth the money. I don't think any other software could replace the VS. It has helped us a lot to making things ready on time
  • The only thing I dislike is that it takes a lot of memory space when in an idle state
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Lucid Software

  • Lucidchart dramatically improved collaboration during the pandemic when teams were operating in a completely virtual fashion.
  • Lucidchart not only allows for collaboration internally, but it allows us to build artifacts and documents which can then be shared directly or exported into a format that is easily shareable and sent to our clients.
  • The adoption of Lucidchart across the enterprise has allowed all our teams to be working in a single platform and speaking a single "language." This has contributed to more seamless handoffs and transitions as projects and customers are passed from one team to another and everyone is using a common tool.
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Screenshots

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