What users are saying about
6 Ratings
6 Ratings
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Score 10 out of 100
1 Rating
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Score 8 out of 100

Likelihood to Recommend

Bambu

Bambu has been helpful to shift our culture from one of reluctance and fear related to social media to one of acceptance.
Kelsey Kruzel | TrustRadius Reviewer

Fathom Customer Care

Fathom Customer Care works efficiently for financial analysis. It's easy to understand with great data management facility. Customization available.
Truptesh Patil | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

Bambu
Fathom Customer Care
6.2
Agent dashboard
Bambu
Fathom Customer Care
7.0
Validate callers
Bambu
Fathom Customer Care
6.0
Outbound response
Bambu
Fathom Customer Care
6.0
Call forwarding
Bambu
Fathom Customer Care
6.0
Click-to-call (CTC)
Bambu
Fathom Customer Care
7.0
Warm transfer
Bambu
Fathom Customer Care
7.0
Predictive dialing
Bambu
Fathom Customer Care
6.0
Interactive voice response
Bambu
Fathom Customer Care
6.0
REST APIs
Bambu
Fathom Customer Care
6.0
Call scripts
Bambu
Fathom Customer Care
6.0
Call tracking
Bambu
Fathom Customer Care
6.0
Multichannel integration
Bambu
Fathom Customer Care
6.0
CRM software integration
Bambu
Fathom Customer Care
5.0

Workforce Optimization (WFO)

Bambu
Fathom Customer Care
5.2
Inbound call routing
Bambu
Fathom Customer Care
4.0
Omnichannel inbound routing
Bambu
Fathom Customer Care
6.0
Recording
Bambu
Fathom Customer Care
5.0
Quality management
Bambu
Fathom Customer Care
5.0
Call analytics
Bambu
Fathom Customer Care
5.0
Historical reporting
Bambu
Fathom Customer Care
5.0
Live reporting
Bambu
Fathom Customer Care
5.0
Customer surveys
Bambu
Fathom Customer Care
5.0
Customer interaction analytics
Bambu
Fathom Customer Care
7.0

Pros

Bambu

  • A very simple and intuitive UI (both desktop + mobile)
  • User reporting like "Leaderboard" reports which are key for wrapping an inventive program around employee advocacy for top performers
  • Product Management - in the time I've been using this platform the development team is constantly adding product enhancements and are very receptive to user feedback.
Mike Kissel | TrustRadius Reviewer

Fathom Customer Care

  • Data interpretation can be easily done.
  • Enables you to analyse financial statements.
  • Variety of tools.
Truptesh Patil | TrustRadius Reviewer

Cons

Bambu

  • I feel overall that Bambu is a great, cohesive tool. No major changes or updates needed that I can think of.
Nathan Phillips | TrustRadius Reviewer

Fathom Customer Care

  • Somewhat confusing in terms placements.
  • Requires advanced knowledge.
Truptesh Patil | TrustRadius Reviewer

Support Rating

Bambu

No score
No answers yet
No answers on this topic

Fathom Customer Care

Fathom Customer Care 8.0
Based on 1 answer
Customer care is cooperative and time efficient.
Truptesh Patil | TrustRadius Reviewer

Alternatives Considered

Bambu

It was similar in that it helped us push prewritten messages out to our team, but the UX/UI was far more dated and not as intuitive. It's mobile app also wasn't very useful; made it difficult to edit messages and would constantly need you to log back in. The two things GaggleAMP had over Bambu however was more comprehensive analytics and the ability to automatically push out social posts
Gita Sukhraj | TrustRadius Reviewer

Fathom Customer Care

Best part of Fathom is its ability to impeccably analyze financial statements of the organisation. This feature stands out as compared to other options.
Truptesh Patil | TrustRadius Reviewer

Return on Investment

Bambu

  • Positive returns -- sharing our brand and enabling our employees to share and tell their stories, ultimately helping them reach their own goals.
Kelsey Kruzel | TrustRadius Reviewer

Fathom Customer Care

  • Good financial analysis.
  • Effective data management.
  • Easy to use and great data interpretation.
Truptesh Patil | TrustRadius Reviewer

Pricing Details

Bambu

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Bambu Editions & Modules

Additional Pricing Details

Fathom Customer Care

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Fathom Customer Care Editions & Modules

Edition
Power$1301
  1. per user/month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Bambu
8.8
Fathom Customer Care
8.0

Support Rating

Bambu
Fathom Customer Care
8.0

Add comparison