Likelihood to Recommend I would say a small business with a basic firewall and security needs would be a perfect fit for the Barracuda CloudGen firewall. I know that they soon end up leaving the NG models and are moving forward with the F series firewall. I think the F series is a much more difficult to manage device and doesn’t offer simplistic configuration or use and lacks cloud control so I don’t understand the move on Barracuda’s part to nix a great easy to manage the firewall. I do think that the NG line is maybe too simple for bigger businesses and would lack some main features that they would require.
Read full review It is a flexible tool for managing and optimizing WAN connections, but it does require some technical expertise to manage. It excels in its ability to integrate multiple WANs. It will however be a not-so-useful purchase if your company has few locations as it will be more expensive and complex for nothing.
Read full review Pros The management software is excellent. It make it much easier to manage the firewalls than some of the other vendors. Watching real-time traffic is easy to do when trying to troubleshoot a users issues getting to a particular service. Support from Barracuda has been excellent. We rate their phone and online remote support as being the best in the business. We like the QoS and Traffic shaping of the NG Firewalls. They help is manage our limited bandwidth, so that business critical resources are available over lesser critical resources. Integration with Active Directory makes it easy to identify users activities in logs. Read full review Enhancing network security by integrating with other security solutions and providing secure segmentation of the network. Improving network visibility and control by providing detailed analytics and network-wide policy management. Simplifying branch office networking by reducing the need for specialized hardware and simplifying network management. Read full review Cons Very complex and steep learning curve to get up to speed. Multiple ways to configure for the same service or feature. Takes time to determine "your" customized build. Interface can sometimes be clunky when trying to determine how it's organized or arranged. Again, steep learning curve. Read full review It does appear to be a little glitchy when you go from template mode to CLI mode and try to do testing on certain areas. The configuration tends to get hung in that old session when you drop it from being controlled by the controller to making changes in CLI. I've had a lot of instances where you try to put it back into controller mode for review management and it holds on to your items you've had in CLI mode , it gets a little confused at which config it needs to use. You end up having to reset the whole number environment. Read full review Likelihood to Renew highly recommended
Read full review Usability Easy enough to use and configure using the management UI. Reporting from the web filter is a little clunky, and not very user friendly. To be perfectly honest, once it's set up and running, there isn't a lot to do from the day-to-day side of things, which is not a bad thing.
Read full review It is the best solution on the market.
Read full review Support Rating I could go on and on about how good Barracuda's support really is. I have yet to have a problem they didn't help me fix and I always learn something when talking with them. The story that best describes my overall experience with Barracuda's support is this: When I first put in the xSeries they had a problem with a policy route. There was a bug in the code and in the one situation I was it, it just would not work. I went up the levels of support and they couldn't fix it. Well, next thing I know I am on the phone with 2 of the guys that programmed the thing and they work out the solution in no time and get me going. That is support. That is what I have come to expect from Barracuda. If the tech on the phone doesn't know the answer, they do not stop until they find it. Grant it, I also have to admit I do not call support with every problem, I try to work it out on my own first as that is how I learn best, so when I do call support it is going to be complicated.
Read full review Al ser soluciones integradas del portafolio de soluciones de Cisco, el soporte es transversal a cada uno de los componentes implementados, teniendo el cliente la capacidad de resolver sus inconvenientes bajo una misma infraestructura que está totalmente homologada, satisfacciendo de esta manera, las necesidades del cliente asi como permitiendo, que este se concentre en su negocio. Since the Cisco SD-WAN tools are a part of Cisco’s broader portfolio of solutions, support cross-cuts to each of our deployed components, with our company as the customer having the ability to solve our problems through the same, approved infrastructure. Their support team easily satisfies the customer’s needs so that they continue to focus on business functions.
Read full review Alternatives Considered Our Cisco firewall was always difficult to make any changes against. It had no user-friendly GUI interface. We were calling technical support most of the time whenever we needed to make any changes. The Barracuda CloudGen Firewall has a GUI interface which we are looking forward to getting better acquainted with as we move off of our old Cisco. Of course, Barracuda's technical support is always there and is top notch!
Read full review The proof-of-concept setup that was done at a client site did provided a greater positive impression by Cisco Catalyst SD-WAN than Fortinet Secure SD-WAN for sure. It makes sense to use Cisco Catalyst SD-WAN while the major client is a Cisco house where more than 95% of network equipment used at their global networks are Cisco's.
Read full review Return on Investment We saved multiple thousands of dollars the first year out with the firewall in maintenance fees. We paid for the firewall and 3 years of service and still saved money. The ease of management allows me to do my job more efficiently. I save a lot of time when doing my day to day job because I can get to my firewall virtually anywhere. I feel a lot safer and my business more secure knowing that I have configured things the way they need to be and it was simple and not overly complicated. Read full review It's definitely decreased the amount that we spend on really expensive circuits every year. We're moving to cheaper broadband circuits with much higher throughput, being able to leverage those and still get the performance that we want, the quality of service that we want. Read full review ScreenShots Barracuda CloudGen Firewall Screenshots