What users are saying about
6 Ratings
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Score 8.1 out of 101

Likelihood to Recommend

Bazaarvoice Local

Great for mid to enterprise size businesses looking for a software to manage reviews. If you are a manufacturer looking to syndicate reviews to retail partners this type of software is a must. I can't speak for small businesses but my assumption is that if you are selling online and are not transferring content to retail partners or other domains within your company that this software is probably an expensive option that would be considered a luxury.
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Pros

Bazaarvoice Local

  • The Bazaarvoice Local program is very user-friendly. It is simple and easy to understand.
  • The program is also multi-purpose, it allows the customers to ask questions, leave reviews therefore allowing you to quickly answer the questions or see the reviews real time for better information of the consumer experience to be able to promptly rectify any negative situations.
  • I love the one stop shop feel. It allows you to NOT have to go to every single site that your product is sold on daily to look for information. Instead, Bazaarvoice Local emails you to let you know that you have unanswered questions or reviews to look at. You can simply log into their site and see all vendors at once. So much more efficient than searching every site everyday.
  • I appreciate the ability to run reports to track engagement, response time and summaries of it ALL.
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Cons

Bazaarvoice Local

  • Their reporting services and filters could use some work, especially when it comes to a platform within their program called Connections which helps manufacturers respond to consumer content for their brand.
  • They definitely sell their product or try to upgrade you every chance they get but I wouldn't necessarily consider that negative. They are a business and part of being a successful business is learning how to sell your products or services.
Mindy Wilson profile photo

Return on Investment

Bazaarvoice Local

  • It is my thought that we stay more on top of our reviews and customer questions with less time and resources used. We are able to focus by using Bazaarvoice to quickly reply to our customers needs, take the knowledge we gather from that and move forward more productively than before.
  • We used to have a team researching our reviews daily and now with Bazaarvoice we have an individual taking care of it.
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Pricing Details

Bazaarvoice Local

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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