What users are saying about
16 Ratings
312 Ratings
16 Ratings
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Score 8.7 out of 100
312 Ratings
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Score 8.1 out of 100

Attribute Ratings

  • Billtrust is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating
  • Billtrust and Expensify are tied in 1 area: Likelihood to Renew

Likelihood to Recommend

7.0

Billtrust

70%
5 Ratings
5.8

Expensify

58%
88 Ratings

Likelihood to Renew

10.0

Billtrust

100%
1 Rating
10.0

Expensify

100%
8 Ratings

Usability

10.0

Billtrust

100%
1 Rating
7.0

Expensify

70%
1 Rating

Support Rating

9.8

Billtrust

98%
7 Ratings
8.5

Expensify

85%
84 Ratings

Implementation Rating

10.0

Billtrust

100%
1 Rating

Expensify

N/A
0 Ratings

Likelihood to Recommend

Billtrust

For a simple invoice-based organization, especially with multiple stores, Billtrust is an appropriate fit. While lacking in design and intuitive functionality, Billtrust got the job done as far as receiving payments from customers. However, if you are in a subscription-based business or one that invoices on a frequent repetitive manner, Billtrust may not be the best solution.
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Expensify

Expensify is helpful in that employees can somewhat easily submit their expenses for reimbursement. I have had several situations where employees are confused by the process of setting up their accounts. I would also like to have reimbursement rules that make it easier for employees to consolidate their expenses onto a single report instead of letting people submit reports for single expenses with reckless abandon or just plain misunderstanding of consolidation options.
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Pros

Billtrust

  • Billtrust's customer service always replies within 24 hours, leaving the case open until it is verified to be resolved.
  • The customer portal our credit managers access is exceptionally well designed, allowing us to see when an invoice was delivered, and even when the end-user opened it. There are built-in reports to answer almost any question.
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Expensify

  • Submitting expenses. It's easy to enter an expense, choose a category, enter the dollar amount and submit it. That's about it.
  • Uploading receipts. You can send receipts to Expensify from your phone, or upload them from your computer.
  • Entering hours worked. It's simple to move from expenses over to timesheets to submit the hours that you've worked.
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Cons

Billtrust

  • Search feature of PO or invoice #, etc. when logged in as the dealer.
  • When logged in to Client Connect, would like to choose page number easily, instead of clicking Next Page as many times as needed.
  • Have to scroll to right to display all columns when it looks like there is plenty of room to display them without a scroll bar.
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Expensify

  • The site occasionally has a glitch where it thinks a duplicate receipt is being uploaded, and it requires deleting the expense and re-entering. This happens once every 3 or 4 reports.
  • The concierge offers popups with helpful tips. It reminds me a bit of the old paperclip on Microsoft Word. Like that paperclip however, I could see it annoying some users. I haven't found the ability to turn it off.
  • It's a little confusing that expenses can be uploaded and saved onto the site, or instantly uploaded for only the report you're working on. I haven't quite figured out how why I would save the receipts on the site instead of the one-time use that I've been doing.
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Pricing Details

Billtrust

Starting Price

Editions & Modules

Billtrust editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Expensify

    Starting Price

    $5 per month

    Editions & Modules

    Expensify editions and modules pricing
    EditionModules
    Track4.991
    Submit4.992
    Collect5.003
    Control5.004

    Footnotes

    1. Per Month (Free for 25 SmartScans per Month)
    2. Per Month (Free for 25 SmartScans per Month)
    3. Per User Per Month with Expensify Card with Pay-Per-Use Price of $10 per User per Month
    4. Per User Per Month with Expensify Card with Pay-Per-Use Price of $18 per User per Month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    Billtrust

    We have a longstanding good record of invoice delivery and a high number of customers who are accustomed to the look and feel for logging to make payments
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    Expensify

    We like using the tool and we receive positive feedback from employees and management who use the tool. It saves time and helps us concentrate on the value adding activities so we are very likely to keep using Expensify in the future
    Read full review

    Usability

    Billtrust

    Not too busy or elaborate, able to quickly log in & start using right away
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    Expensify

    Mobile works great, but let's be honest. It's just a photograph. Their OCR and human turk technology works great to scan that photo and enter the proper information. The web interface is decent and allows you to work with single expenses in great detail. What's missing is the ability to mass update expenses, and this sometimes hurts, especially if you're a heavy user of the system.
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    Support Rating

    Billtrust

    We deal with our customer's AR personnel to help resolve issues with our open invoices. They can help us but seem to be lacking in the overall understanding of the Billtrust software and why things may work the way they do. We have some accounts that are active that we have been unable to add to our corporate account, and as a result, these bills must be paid via check, and we are not currently receiving statements. It would be great if they had more robust customer service or maybe different criteria for creating accounts.
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    Expensify

    Our rep has been amazing. He has built custom reports for us that have been very time consuming and difficult. Our reps are also currently looking into new submission solutions for us that we are excited about. They came up with this and recommended it on their own without me complaining about an issue. They are about our success and are very excited about the product they offer.
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    Implementation Rating

    Billtrust

    I was not here for the implementation
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    Expensify

    No answers on this topic

    Alternatives Considered

    Billtrust

    For a less tech-educated workforce, Billtrust did the job and required minimal developer resources on our end. Also, while Billtrust lacked in several arenas relative to Stripe, it was good for us since we were not a subscription-based business. For the price, Billtrust was a good solution for our invoice-to-pay business.
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    Expensify

    I am unaware of any competitors, but I am VERY happy with Expensify. At this point, we are not interested in shopping for any other alternatives. The only case that we have made for switching away from Expensify would be switching to an ERP (Sage Intacct) which is capable of handling expense statement coordination on its own. That said, it is unfair to compare Expensify to Sage Intacct. Furthermore, I am not sure that Sage Intacct's Expensify-like module is better than Expensify.
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    Return on Investment

    Billtrust

    • 10 day reduction in our DSO resulting in increased cash flow
    • Savings in printing, ink, folding, stuffing, and postage over in-house production, and additional savings with every customer that changes from paper to electronic delivery methods
    • Increased payment application by batching payment types by day into one file
    • Enhanced knowledge base for staff through webinars, Twitterviews, conferences, classes, and contact with customer support allow our staff to utilize our tools fully
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    Expensify

    • Time spent by the AP processors on expense reports has been reduced from eight hours per week to two hours per week.
    • Errors in expense reports that make it all the way to the disbursement stage have been reduced from five per months to zero.
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