BlackBerry Optics (CylanceOPTICS) vs. Cofense Triage

If you’re looking for a solution that enables mapping to maturity along with a specific framework and timeline, then Optics definitely makes that easier. If you have a small team and not a lot of spare time, then Optics may force some prioritization work on your team.

Incentivized

The tool is very helpful in improving Phishing detection capabilities as it streamlines the process of analyzing user reports a lot. Besides it has a built-in mechanism of rating reporters(end-users) based on their historical performance. Downside - tool requires continuous resource investment to deliver best result. Tool is not helping too much in improving user-education, because automated response process is not immediate and is prone to errors

Incentivized

• Maps out solid template frameworks.
• Makes reporting to executives easy to compile and understand.

Incentivized

• Separating links and attachments contained in the email, and checking to see if they are known malicious.
• Clustering like emails to save time when responding.
• Providing risks scores with each cluster to give an estimate on which clusters should be addressed first.

Incentivized

• The playbooks are a bit tedious and hard to understand.
• The documentation appears somewhat lacking.

Incentivized

• There are too many interdependent pieces which you have to acquire separately.
• I think Cofense has a lot of capabilities and usefulness, but I think it's too a la carte.
• We own Cofense and PhishMe currently and there are some gaping holes that require additional licensing to close.

Incentivized

Cofense is stable and provides easy to use solution to aid the investigation of emails as well as managing simulated phishing campaigns.

Incentivized

The interface is easy and intuitive.

Incentivized

We've experienced zero downtime.

Incentivized

No slowness seen.

Incentivized

I haven’t seen that there is much support for it. It seems like a lot of trial and error is/will be involved.

Incentivized

Training was through, relevant and easy to follow.

Incentivized

The other product had a lot of fails on the auto-processing and did not integrate well with our current environment. One issue had to do with the way it sends the submissions to its processing engine—our email gateway configuration would have blocked this traffic. I also did not like the user interface.

Incentivized

We've experienced zero downtime

Incentivized

• Addresses known gaps easily.
• Quick to implement.

Incentivized

• Due to the integration potential, large amounts of time are saved on a daily basis.
• Incident response time has dropped due to the increased information available by having access to phishing emails directly.
• Staff are able to effectively learn how multiple tools in our environment are used by mastering Triage. This has decreased training time greatly and increased the effectiveness of each associate.

Incentivized