BlackBerry Protect (CylancePROTECT) vs. blackfire.io

If I had to recommend an endpoint AV solution, [BlackBerry Protect (CylancePROTECT)] would be on the list...in fact at the top of the current list. It is a cost effective solution. When we did the bakeoff in our selection we built 3 generic W10 PCs. We located a Malware repository on the internet and downloaded a package of 100. The first solution stopped 80% from installing, the second stopped 100%, [BlackBerry (CylancePROTECT)] would not let the package download! Winner winner chicken dinner :)

Incentivized

Blackfire.io is super helpful in allowing proactive testing of applications before releasing on the production environment. Blackfire.io provides actionable insights to improve code proactively by integration with the development software. Also tracks the live production environment and is able to highlight any loading issues or unusual bounce rates. Blackfire.io also monitors HTTP requests and SQL queries which again help improve efficiency for developers and reduce development time.

Incentivized

• Fast and Unobtrusive, users hardly notice that Cylance is running on their computer, except when it detects something malicious
• User interface is simple for end users, and the management interface is streamlined and easy to get started with. The management interface has a quick tutorial that comes up upon first login that explains all the different aspects of how to configure CylanceProtect.
• Customer support is fantastic - in that if you get stuck or need help understanding a feature/setting, they are quick to respond and help to ensure that your configuration is set as optimal as possible for your scenarios.

Incentivized

• Provide details on processes eating up valuable server resources
• Alert against bottlenecks and find bottlenecks
• Performs load tests in code before moving to production environments

Incentivized

• It would be great if there was a way for an administrator to make a file as safe from the end user device when a false positive has occurred (which is rare). At present and administrator has to log into the web console, create an exception and then wait 60-120 seconds for this to be effective on the end user device, still great, but this can be frustrating for users that are urgently trying to use the file.
• Executive reporting could be better. Just a single page dashboard report that could be included in other monthly reporting.

Incentivized

• They count same API endpoint AND same method (e.g. POST, OPTIONS, GET etc) as different profiles
• Customer service needs a lot of improvement
• The documentation can be a bit more detailed to remove any scope of doubts

Incentivized

It's simply been the best product I've used and tested within the past four years.

Incentivized

1. Great product
2. Great technology
3. Great people
4. Great leader (Stuart McClure)
5. Great Service

I work with hundreds of complex suppliers in healthcare and tech, and this company is more than just an extension of our business.

I have only used CylancePROTECT support one time and they were very fast and responsive with the answers that solved my issue. That is the only reason I gave them a 7 as I have only had one interaction with them.

Incentivized

Cylance, I believe is the only one that uses the predict and prevent execution of advanced threats and malware at the endpoint. Cylance is by far a superior product.

Incentivized

blackfire.io definitely provides an edge over competing products such as Datadog due to the level of monitoring and analysis it provides. Datadog is a great tool however when evaluating and catching inefficiencies in lower non production environments, blackfire.io provides a level of reporting that were did not find any competing products.

Incentivized

• We have the piece of mind that our endpoints are protected.
• We have more time to work on other projects as we don't have to worry about computers being on to have scheduled scans.
• Our computers CPU and RAM aren't going to be taken up with big process like typical anti-virus programs do.

Incentivized

• Reduce in bugs by 50%, more happy customers
• 2x decrease in load time for the website
• 100% performance validation before production release

Incentivized