BMC Helix ITSM vs. Ceeview SLA Monitoring & Reporting
BMC Helix ITSM vs. Ceeview SLA Monitoring & Reporting
Product | Rating | Most Used By | Product Summary | Starting Price |
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BMC Helix ITSM | N/A | BMC Helix ITSM replaces Remedy. It is a broad suite of ITSM, tools with strong integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premise and SaaS configurations. | N/A | |
Ceeview SLA Monitoring & Reporting | N/A | Service Level Agreements (SLAs) are essential to any business that wants to ensure they are providing the best possible service to their customers. SLAs define the expected level of service between a supplier and customer and allow for both sides to monitor performance against these agreements. Ceeview is a tool that helps businesses automate the process of monitoring SLAs, by tracking performance in real-time and across all services. This allows businesses to quickly identify… | N/A |
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
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BMC Helix ITSM | Ceeview SLA Monitoring & Reporting | |
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Top Pros | No answers on this topic | |
Top Cons |
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Incident and problem management |
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ITSM asset management |
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Change management |
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BMC Helix ITSM | Ceeview SLA Monitoring & Reporting | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.4 out of 10 | Ivanti Neurons for ITSM Score 9.4 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
BMC Helix ITSM | Ceeview SLA Monitoring & Reporting | |
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Likelihood to Recommend | 8.9 (51 ratings) | - (0 ratings) |
Likelihood to Renew | 9.0 (6 ratings) | - (0 ratings) |
Usability | 6.5 (3 ratings) | - (0 ratings) |
Support Rating | 8.1 (9 ratings) | - (0 ratings) |
Implementation Rating | 6.6 (2 ratings) | - (0 ratings) |
Configurability | 5.0 (1 ratings) | - (0 ratings) |
Product Scalability | 8.0 (1 ratings) | - (0 ratings) |
Vendor post-sale | 7.0 (1 ratings) | - (0 ratings) |
Vendor pre-sale | 8.0 (1 ratings) | - (0 ratings) |
BMC Helix ITSM | Ceeview SLA Monitoring & Reporting | |
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Likelihood to Recommend | BMC Software Inc. | Ceeview.com No answers on this topic |
Pros | BMC Software Inc. | Ceeview.com No answers on this topic |
Cons | BMC Software Inc. | Ceeview.com No answers on this topic |
Likelihood to Renew | BMC Software Inc. | Ceeview.com No answers on this topic |
Usability | BMC Software Inc. | Ceeview.com No answers on this topic |
Support Rating | BMC Software Inc. | Ceeview.com No answers on this topic |
Implementation Rating | BMC Software Inc. | Ceeview.com No answers on this topic |
Alternatives Considered | BMC Software Inc. | Ceeview.com No answers on this topic |
Scalability | BMC Software Inc. | Ceeview.com No answers on this topic |
Return on Investment | BMC Software Inc. | Ceeview.com No answers on this topic |
ScreenShots |